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central louisiana imaging thrives with inteleone an inteleone case study about nch healthcare system nch healthcare system in naples florida chooses intelerad to provide their next generation pacs solution to address seasonal volume increases from snowbirds that flock to the region each fall economic realities force business model transformations central louisiana imaging cli a 13-member radiology group based in alexandria louisiana is dedicated to providing outstanding and innovative radiology services to the people of central louisiana like most other radiology groups across the united states cli has been plagued by decreasing reimbursement rates winnowing margins and the threat of new competitors confronted with this reality cli recognized that long-term survival would require strengthening ties with existing customers and expanding the business beyond reading for their existing client base in 2007 cli took their first bold step in carrying out this plan signing a new service contract with natchitoches regional medical center this new contract brought cli an additional 35,000 studies per year on top of the 230,000 annual studies cli radiologists had been reading complexities reduce productivity increase costs the natchitoches expansion brought to a head for cli many common challenges facing radiology practices today the complexity brought on by serving multiple different customers and the lack of standardization reduced their productivity and drove up their overall costs of delivering healthcare the most significant challenge we faced with the natchitoches hospital was in managing all the disparate technology systems said dr stephen rice radiologist and technology leader for the group also there was no good means of moving studies around and we faced the new challenge of effectively supporting a radiologist located remotely from the rest of the group taking on that contract was really the straw that broke the camel s back 1 www.intelerad.com 1-888-246-9774 sales@intelerad.com © intelerad medical systems 2011 all rights reserved.

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radiology practices looking to expand today hit roadblocks created by limitations inherent in the many technology solutions in use at various hospitals and clinics these include a plethora of radiology information systems ris picture archiving and communication systems pacs electronic medical records emrs and other hospital information systems his dr stephen rice radiologist cli recognized that productivity was wasted in managing the multiple workflows associated with each system in use at its hospitals and clinics having to log on and off the various systems each day took time and created frustration in addition the need to learn and constantly adapt to each system s unique interface and feature set created further inefficiencies cli needed to move quickly to meet the new challenges brought on by the new contract with natchitoches regional medical center how would the group s existing members support the new radiologist in a remote location how could this radiologist interact with the main office in an efficient and productive way how could cli make it financially viable to maintain a full-time radiologist at a location where the caseload did not always require it technology solution sought the decision to seek a new technology solution reversed cli s fortune and set the practice on a path to success dr rice evaluated many vendors technologies during an extensive two-year due diligence process that included input from its partner hospitals the radiologists sought a way to streamline their worklist cognizant that studies would originate from several different systems serving multiple subspecialties including diagnostic imaging mammography ct mri nuclear medicine ultrasound pet vascular ultrasound and interventional radiology we needed a solution that would allow us to work easily across multiple different imaging and information systems and that would also allow us to work remotely at any site reflects dr rice at the end of the day we chose intelerad s inteleone distributed radiology solution inteleone unites radiologists physicians and hospitals across louisiana intelerad s inteleone is a distributed radiology solution that allows radiology groups and hospitals to streamline their medical imaging workflows when reading for multiple facilities with different his ris pacs and emr it provides radiologists a personalized universal worklist and seamless access to all studies priors and reports from a single integrated viewer that can be accessed from any computer regardless of where the radiologist is located 2 www.intelerad.com 1-888-246-9774 sales@intelerad.com © intelerad medical systems 2011 all rights reserved.

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cli s customers were instrumental in the choice to go with inteleone helping to conduct due diligence and reference checks on a number of solutions none of the other products were going to be able to accomplish what we were trying to achieve nor did they score as high as intelerad did in the klas enterprise rankings dr rice states inteleone s ability to easily integrate with all of our different systems and to create one universal worklist was really the number one goal everything else would be considered gravy another important benefit appealing to the cli radiologists was inteleone s integrated viewer the ability to start each day by signing onto one computer regardless of location to access images and studies from all the disparate systems was a key draw intelerad has a well designed and robust viewer dr rice relates some viewers are very difficult to use but intelerad s is very intuitive central louisiana imaging center cli grows with inteleone thanks to inteleone cli has overcome its technology challenges and has significantly expanded its alexandria-based business the group now uses inteleone to read over 325,000 studies annually for hospitals and clinics that serve communities stretching across over 39,000 square miles of central and northern louisiana in the past year cli has experienced productivity gains better work load balancing and improved revenue following deployment of the inteleone solution the increased workload is easily handled by the original radiologists no additional hiring has been required today cli offers a portfolio of new and expanded services and is planning to further expand its business to new regions inteleone has enabled cli to introduce new services such as its new midas archiving service a medical imaging distribution and storage business to the region s hospitals and health systems this is especially important to the smaller rural clinics cli serves some of the rural community hospitals and clinics only do 10,000 studies a year for most small facilities it doesn t make sense financially for them to have their own pacs or technically try to support one so we extend our pacs to them as a value-added service says dr rice 3 www.intelerad.com 1-888-246-9774 sales@intelerad.com © intelerad medical systems 2011 all rights reserved.

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while difficult to quantify another important benefit dr rice attributes to inteleone is a significant improvement in the radiologists morale which has many benefits across the practice a pacs solution should not be a distraction dr rice explains radiologists need to give full attention to their studies because people s health depends on it shorter turnaround with higher quality inteleone enables cli radiologists to provide better faster reads to the facilities they serve in the past it may have taken days to turn around a report from a remote location today with inteleone it takes at most 90 minutes thanks to improved connections between radiologists hospitals and auxiliary staff that are miles apart inteleone also allows cli to quickly route studies to the right radiologist no matter where they are located whether it s at one of the facilities cli s reading center or one of cli s night radiologists inteleone has made it possible for us to provide more subspecialty care in the rural communities that have never had that before says dr rice dr rice performing a procedure on a patient s back smooth integrations are key to success dr rice highlights intelerad s expertise integrating hospital ris pacs and his systems as the key to his group s success with inteleone since adopting the system cli has performed nearly a dozen technology integrations with hospitals and clinics intelerad s professional and comprehensive approach to project planning communication and documentation helps cli know what needs to be done and keeps the project on track as a result these integrations have been extremely smooth processes the technology makes it easy states dr rice intelerad has been very good about listening to and working with me the experience of integrating inteleone with my customers has helped me better express what it means to have inteleone at the heart of our healthcare delivery about intelerad medical systems intelerad provides medical imaging business solutions and services for radiology groups hospitals imaging centers and teleradiology businesses our solutions streamline workflow by integrating systems and clinical information and by overcoming technical barriers users can access the data and tools they need to operate in the most efficient way possible images and reports are shared distributed and archived seamlessly intelerad has proven that its solutions excel in heterogeneous business environments that demand greater flexibility and responsiveness leading the evolution of healthcare central louisiana imaging is at the forefront of an evolution in its market and the inteleone distributed radiology solution has enabled cli s transformation overcoming technology barriers streamlining operations and improving collaboration with customers cli has realized its vision to grow and be in a strong position to drive its future but most importantly cli s success in doing so is enabling the hospitals and clinics it serves to deliver superior healthcare to the people of central louisiana for more resources visit www.intelerad.com/cli_pdf 4 www.intelerad.com 1-888-246-9774 sales@intelerad.com © intelerad medical systems 2011 all rights reserved.

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