VX Support Flyer


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VX Support Flyer

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VXTracker Live Voice Management ™ VXTracker’s Twelve-Month Warranty and Post-Warranty Support Did you have a power outage or did the server crash? Does the CEO want that one call from 18 months ago? Are your system’s area codes up to date? Changing or upgrading your PBXs? We’re here to help. VXTracker is not off-the-shelf software. Your system is configured specifically for you and your organization and is site-specific. Free First-Year Warranty Includes: ✦ Unlimited Technical Support Your warranty ensures: . . . that call records are being received and processed correctly from all your locations. . . . that call data is available when needed to protect you from employee grievances, harassment or other liability issues, etc. . . . that area code tables are current to match all area code splits and overlays and calls are matched to the correct city/state. . . . that you always have the latest version with more features, faster report generation and additional value to your organization. VXTracker sends a regular system status report to our technical support center. We call it our Heartbeat Diagnostic Report. ✦ Unlimited Training We want you to benefit from the many valuable reports that VXTracker offers, so we offer unlimited training – no limit to number of users or number of hours! The system allows unlimited user passwords so various managers can access their own reports. We offer live and interactive user and administrator training via WebEx on a regular basis. You’re always welcome to ask our instructor questions. Are there new people in your organization who need some training? Call us for the training schedule and have them join in. Do you need a refresher on adding and deleting names or departments in VXTracker? We have an administrator training class just for you. For the latest training schedule, please email training@vxsuite.com ✦ Free System Upgrades Our warranty customers never pay for a system upgrade. ✦ Free Quarterly Area Code Updates This ensures that all new area code split and overlays identify the correct city and state of all calls. Extended Warranty and Support Call Us 1-866 4-VXTRACKER (866-489-8722) Email Us support@vxsuite.com At the end of the first year, you will want to extend your warranty with an Annual Support Agreement. It’s the best way to ensure that VXTracker continues to provide the maximum return on investment for years to come. It’s more than a support agreement; it’s an insurance policy against obsolescence. Technical support is located in the United States. Support Hours: 6:30 a.m. to 6:30 p.m. (Pacific Time) VXSuite ™ 45 W. Sego Lily Dr., Suite 211 Sandy, Utah 84070 (866) 489-8722 • www.vxsuite.com



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