VXSuite 4 Modules

 

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VXSuite 4 Modules

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Cost-Effective Solutions for Managing Unified Communications VXSuite sets the standard for Live Voice Management of all your unified communications. Live Voice Management is the practice of viewing and managing the entire communications ecosystem with a focus on end-user service availability. The VXSuite modules provide actionable business intelligence on how to define, design, integrate, optimize, and manage the technologies that make up your ecosystem as well as monitor and support each customer’s unique configuration. VXTracker’s modular approach allows customers or dealers to address whichever areas are most important to them or have the highest risk, and it allows customers to move toward true live voice management one step at a time or at whatever pace budgets, training, discipline, needs and understanding allow. VXSuite ™ VXPulse Monitor and manage the infrastructure responsible for your VoIP quality. VXTracker Call accounting, performance monitoring and security/compliance reporting on all phone systems VXMobile Web-based reporting on your employees’ cellular voice and text usage VXLegalTrack module tracks professional time for billing clients. VXRecord Extension-level VoIP call recording for the small and mid-sized business market 866.489.8722 sales@vxsuite.com LVM, Inc. • 45 W. Sego Lily Dr., Suite 211 • Sandy, Utah 84070

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VXPulse Many businesses started with a basic phone system, added computers and servers, and now are combining those into some type of a hybrid unified communications system—we call it an ecosystem. This ecosystem usually consists of hardware and software from a variety of vendors and service providers, which must integrate seamlessly. Imagine a day when this ecosystem isn’t functioning properly—computer network down or phones not working. Or worse still, your salespeople giving a web presentation and the quality of the video is below standard. The first is a breakdown in the Quality of Service (QoS) and the second is a poor Quality of Experience (QoE). Both of these are crucial to your company’s day-to-day operations, as well as your image. Communications Ecosystem Management Whatever goods or services your company provides, the heart of your business relies on how well you communicate with your customers or clients through your voice and data network. Lose any part of your network and your business suffers. Having your finger on the pulse of your voice and data network can be time consuming for your staff. VXPulse monitors all or part of the unified communications ecosystem and allows for top-notch quality of service and an optimum quality of experience for both your employees and customers. • • • • • • • • Remotely monitors PBXs, VoIP implementations, network devices and access points across a network Continually tests and tracks the status of the network to detect changes and threats to the end-user experience Monitors call quality and server performance Supports all network devices, even from multiple suppliers Gives support staff a complete view of the entire communication ecosystem and its status through a unified remote access solution Allows for backup of server and network device configuration with verification and audit reporting Supports small business voice and data networks as well as large enterprises with multiple locations Reduces costs with automated monitoring and notification, thus minimizing business disruption Call us to schedule a demo of VXPulse VXSuite ™ 45 W. Sego Lily Dr., Suite 211 Sandy, Utah 84070 (866) 489-8722 • www.vxsuite.com

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VXTracker Call Accounting & Reporting The VXTracker™ call accounting system collects and processes call detail records (CDR) to produce powerful historical and real-time, drill-down reports to help manage costs and isolate important network trends. The call accounting engine provides: • Department allocation of phone bills • Browser-based to give easy access to anyone who is assigned a password • Real-time call processing • Extension-level call details and warning reports • Time-of-day reporting • Tariff reports • Asset chargeback ™ VXTracker provides comprehensive reporting and live voice management on all aspects of your communication ecosystem. It consists of a base platform that addresses the three main functional areas of voice communications management–Call Accounting, PBX Performance Monitoring and Security/Compliance Tracking. VXTracker allows users to monitor and manage multiple voice systems whether TDM or IP-based. PBX Performance Monitoring VXTracker captures live data from each of your phone systems and constantly monitors thresholds to let you know when problems occur. When you log in to your custom home page, you get a live view of your voice network performance. You may customize the display panels and design your own management interface. • Live performance panels show call activity. • Simplifies the complex task of managing multiple PBXs. • Provides a unified view of trunk-group traffic, traffic capacity and peak traffic analysis. • Shows real-time metrics to determine how systems are performing. • Enables capacity trend analysis and forecasting through historical trending reports. Security/Compliance Tracking When your network security is breached, you are generally liable for all costs associated with the unauthorized use of voice systems. VXTracker meets industry standards for security and IT governance, providing you with the monitoring and control tools necessary to: • Analyze call pattern exceptions (such as off-hour calling and international calls). • Monitor authorization code usage • Detect unauthorized calling, such as outgoing calls from a voice mailbox. • Map names to specific numbers, such as customer numbers to track SLA and branch office numbers to optimize routing tables • Identify unauthorized calling activity • Maintain an audit trail for compliance, 411 and 911 tracking. • Receive e-mail and text alerts when a security or toll-fraud event occurs. ACD Reporting Module VXTracker’s optional ACD Module provides managers of ShoreTel Workgroup or Nortel C2 call centers the historical and near real-time information necessary to evaluate their customers’ experiences when calling into their organization. • View historical reporting along with real-time monitoring • Manage workgroup activity for maximum profitability and staffing • Identify calling trends and determine peak hours of operation • Analyze agent performance • Automate scheduled reports to increase visibility throughout your organization • Reports show key call center activity such as hold time and abandoned calls. VXSuite ™ 45 W. Sego Lily Dr., Suite 211 Sandy, Utah 84070 (866) 489-8722 • www.vxsuite.com Call us to schedule a demo of VXTracker www.vxsuite.com/vxtracker

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VXMobile Controlling corporate cell phone expenses can be a daunting task. With bills from multiple carriers and a variety of plans, it’s almost impossible for you to find all the possible savings. VXMobile allows you to add the call detail records from your cellular provider(s) for corporate-owned devices to your VXTracker for complete usage reporting for each user. See what percentage of calls users make on their cell phones versus desk phones and see who they’re calling­ —and if their calls are being returned. ™ Virtually all employees carry a cell phone and use it extensively for business, both during and after business hours. Recent studies show that over 50% of business calls are made from cell phones. To ensure appropriate monitoring of corporate call activity and measure productivity, reporting on cell phone call activity is now a must. Combined Reporting with Desk Phone Activity VXTracker customers know the value of having an audit trail of all incoming and outgoing call activity for desk phones. Adding the cell phone data for an employee provides a complete picture to department managers to help them measure productivity and provides the organization protection regarding liability, corporate security, harassment issues, employee grievances, calls to competitors, etc. By combining desk and cell phone expenses, organizations now have a more accurate picture of their true telecom costs. Extension s Extension 3564 (Trent Smith) Extension 8015554751 (Trent Smith) Totals (2 items) Total Calls 197 281 478 % of Total Calls 41.21 58.79 Total Duration 567:57 738:00 1305:57 Avg. Duration 2:52 2:37 2:43 Total Call Cost 36.15 71.69 $107.84 % of Total Cost 33.52 66.48 Avg. Cost per Call 0.18 0.26 $0.23 Avg. Cost per Minute 0.06 0.10 0.08 • Lower total cell phone costs by gaining visibility into usage. Report on an employee’s total telephone calling activity—inbound, outbound, day, night. Provide information on harassment, liability and employee grievance calls. Identify commonly called numbers from both desk and cell phones. Identify under-utilized phones. • 56% of calls are wireless • • VXLegalTrack Works with Blackberry, Android, Windows Mobile, and Symbian. VXLegalTrack is a simple way to immediately track and report on billable time without the inconvenience and delays associated with submitting time sheets. It allows for the seamless integrated flow of billable account activity from the user’s mobile phone to the firm’s accounting system. Instead of manually tracking call activity, software that’s easily downloaded to the smartphone does it all for you. The data is automatically sent to a web-based application for reviewing, editing and integrating into your time management and billing system. Additionally, updates to Client and Matter billing codes are automatically pushed to your smartphones, keeping you up to date with the most current client information. • Call us to schedule a demo of VXMobile VXSuite ™ 45 W. Sego Lily Dr., Suite 211 Sandy, Utah 84070 (866) 489-8722 • www.vxsuite.com

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VXRecord ™ Web-Based Call Recording and Quality Management Solutions VXRecord is a call recording application for IP phone systems for small to medium-sized businesses. This affordable solution allows organizations to record calls made by all their employees or just a few extensions. You can search, play back, score, annotate and email voice files from a user-friendly, web-based interface. Use this visibility for training, customer satisfaction and quality assurance, as well as compliance and security issues. VXRecord begins by capturing and processing call packets for all calls on the network. However, you can choose to license a subset of users and discard the other calls; plus you can specify certain extensions that you never want to record, such as CEO or ethics lines. Call recording is done in standard .WAV format, which can be played back on standard media players. It works on iPad, as well. Supported browsers are Internet Explorer, Firefox and Safari. Remote access allows for unlimited user logins with restriction by department, division, etc. VXRecord allows searching for calls to or from a particular user or phone number, with screens that feature click-to-sort columns and emailing of reports. Inbound caller ID is displayed if you have PRI trunks. There is fast-forward and rewind, plus time and date stamping. There’s no limit to the number of recordings or the length of time they’re stored. This is a user-defined parameter, which is dependent on disk space. VXRecord is a solution for IP-based phone systems. We are currently working with ShoreTel and are adding Microsoft Lync, Avaya and Cisco in the next few months. Contact us for a complete list. VXSuite ™ 45 W. Sego Lily Dr., Suite 211 Sandy, Utah 84070 (866) 489-8722 • www.vxsuite.com

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