Live Voice Management The VXSuite sets the standard for Live Voice Management of all your unified communications. Live Voice Management is the practice of viewing and managing the entire communication ecosystem with a focus on end-user service availability. The VXSuite modules provide actionable business intelligence on how to define, design, integrate, optimize, and manage the technologies that make up your ecosystem as well as monitor and support each customer’s unique configuration. VXTracker’s modular approach allows customers or dealers to address whichever areas are most important to them or have the highest risk, and it allows customers to move toward true live voice management one step at a time or at whatever pace budgets, training, discipline, needs and understanding allow.
• Remotely monitors PBXs, VoIP implementations, network devices and access points across a network Continually tests and tracks the status of the network to detect changes and threats to the end-user experience Allows for backup of server and network device configuration with verification and audit reporting Supports small business voice and data networks as well as large enterprises with multiple locations Gives support staff a complete view of the entire communication ecosystem and its status Provides a unified remote access solution for the IT staff •
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• Allows organizations to optimize cellular spend, manage mobile devices and control and predict future spend on cellular devices Assembles the historical data for each billing period for all cell phones (feature phones & smartphones) by obtaining all call records from the carriers. Provides an in-depth analysis of usage as well as text and data activity with recommendations for optimizing pooled-minute plans. Assists in managing correct employee behavior, based on company policies Protects organizations against costly misuse of mobile devices •
Collects and processes call detail records from one or more PBXs to produce historical and real-time drill-down reports to manage costs and isolate network trends Meets industry standards for security and IT governance and detects abuse, unauthorized calling, and toll fraud alerting Provides a unified view of trunk-group traffic, traffic capacity and peak traffic analysis.
VXLegalTrack module tracks professional time immediately and accurately on any smartphone, turning cell phone minutes into billable hours.
Optional ACD Module provides call center reporting for ShoreTel Workgroups and Nortel C2 ACD
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