Welcome to VXRecord
Congratulations on your decision to implement VXRecord in your ShoreTel environment. This document provides an overview of the requirements and preparatory steps for implementing VXRecord.
What You’ll Need
You’ll need to have the following in order for VXRecord to function in your ShoreTel environment: • A Server with a minimum of two (2) Network Interface Cards (NICs) • Data switches able to support Port Mirroring/SPAN configuration • ShoreTel configured without encryption enabled • A completed VXRecord Installation Workbook spreadsheet
VXRecord Server Specifications
Operating System: Windows Server 2003, Windows Server 2008 CPU: Intel 64 bit, Intel 32 bit, AMD 64 Bit, AMD 32 Bit RAM: 4 GB Hard Drive Space: See VXRecord Installation Workbook NIC: Two network cards are required, one for packet capture, the other for the web interface.
Note: Server should not have another Java application running nor should it have MySQL installed.
VXRecord must be able to capture the packets from all switches and VLANs that are involved in voice communications. This is typically done by configuring port mirroring (SPAN) on the applicable switches. Port mirroring will send copies of packets seen on other switch ports to a monitoring port. One of the VXRecord Server’s network connections should be connected to this monitoring port. Note: This NIC should not be assigned an IP address on the VXRecord server. The other server network connections should be plugged into the normal data LAN and have a Static IP Address assigned.
In the event that more than one switch carries voice traffic, you may be able to use an Aggregation switch. Uplink the mirrored port on the other switches to the aggregator switch. Configure port mirroring on the Aggregator switch and connect VXRecord to the mirrored port of the aggregator switch. To configure Port mirroring, see your switch manufacturer’s documentation.
ShoreTel supports encrypting voice traffic on your network. If this is enabled, VXRecord is not able to record your phone calls. Encryption in ShoreTel is a systemwide setting and cannot be disabled only for the extensions you wish to record. Encryption is set within the ShoreTel Director under the Call Control > Options menu. You will need to make sure that the Media Encryption is set to None.
VXRecord Installation Workbook
The VXRecord Installation Workbook spreadsheet has four tabs where you will need to provide information. Extension Organization On this tab, you can provide information on how you want your extensions to be organized. This should be set up in order to provide and restrict access to recorded calls. When users are added to the system, they can have access to one or more entities at any level in the organization. For Example: If you have two levels in your organization and the second level contains the nodes called Sales, Management and Operations, you can provide a user with access to one, two or all three of these nodes. If you restrict a user to a single node, they will not be able to see any recorded calls that involve an extension in either of the other two nodes. User Permissions The User Permissions tab is where you specify what level nodes a user can access. Black Hole Extensions VXRecord will record all phone calls that it sees on your network, even for extensions that are not licensed. This is done so that you can easily license new extensions and play their previously recorded phone calls. There may be some extensions in your organization that you never want recorded. These can be specified in the Black Hole Extension tab of the spreadsheet. For Example: This may include ethics hotlines, HR extensions, etc. Hard Drive Space Estimation This tab provides a tool to estimate the hard drive space you should have dedicated to storing recorded calls. Add an additional 20 GB of space for Operating System and application installation on the server where VXRecord will be installed.
If you have questions on the installation of VXRecord, please contact us at 866 4-VXTracker.
45 W. Sego Lily Dr., Suite 211 Sandy, Utah 84070 (866) 489-8722 • www.vxsuite.com