Welcome to Farnek!
Having been established in the UAE since 1980, Farnek is a part of the Zurich-based, Priora Group, an international full service property management company. Our 30+ years of success in the UAE has only been enhanced by winning the maintenance contract, along with our international partners, for the tallest building in the world, Burj Khalifa, and more recently the Dubai Mall. This outstanding achievement confirmed our market position as one of the leading facilities management companies in the UAE. Not only do we have a number of offices in Dubai, but we now have branches in Abu Dhabi and Ras Al Khaimah, employing over 2,000 staff and managing over 2,500 properties with a surface area covering millions of square metres. Farnek is also a leader in sustainability and is a member of the Emirates Green Building Council, has associations with international organisations such as Green Globe and Myclimate and has already been presented with the prestigious Emirates Energy Award for producing the Middle East’s first hotel energy consumption benchmark survey as well as setting the precedent to winning the Green FM Company of the Year in its first year of inception in the Middle East’
Markus Oberlin CEO
To become the undisputed market leader for total facilities management services in the UAE.
Excellence - Stakeholders satisfaction is our ultimate goal Innovation - Our approach in creating sustainable value for
Team work - We are one team with one mission and one vision Integrity - We carry out our business with honesty and consistency Respect - We treat all people with respect and dignity. We do our best
to save water and electricity on a personal and professional basis
Learning - We never stop learning
To provide excellent and sustainable total facilities management services that exceeds the expectations of our stakeholders.
we do What we
What we do
We provide total sustainable facilities management services to a variety of industries and buildings across the UAE. Our staff are recruited, trained and accommodated internally utilising Farnek’s state of the art training centre and centralised accommodation.
Farnek carries out general MEP maintenance in all types of properties on a contractual or call out basis, utilising our own in-house staff Services include: • • • • • • All types of air conditioners including roof-mounted units and centrifugal chillers Electrical services including load balancing Plumbing and drainage Water pumps and water heaters Swimming pools Garage doors, barriers and generators
Design and Build: • • • Interior fit out Interior refurbishments Internal and external painting
General Cleaning Services
Farnek carries out a comprehensive range of internal and external cleaning and hygiene services for all building types and categories. Consistent with its commitment to the environment, wherever possible Farnek uses sustainable cleaning materials and products at all times. Farnek is BICSc - certified and use a: • Variety of colour-coded products for different areas – kitchen, toilet etc which prevents contamination • Simple and effective on-site and off-site training • Easy-to-use management and monitoring system
Farnek security guards are hand-picked and mainly come from ex-armed forces or are ex-police officers. Farnek conducts comprehensive training with Dubai police on the latest security procedures and provides protection for: • • • • Industrial premises Commercial and residential buildings Shopping malls Hotels
Water Tank & External Window/Façade Cleaning
Farnek is certified to carry out cleaning and disinfection of water tanks to the exacting standards required by Dubai Municipality. Its highly trained technicians are fully competent with a series of specific training, occupational health and medical examination procedures. • Pre-assessment • Disinfection • Flushing and sterilization • Final microbiological water testing • Chemical analysis
Front & Back of House Staff
Farnek provides a range of front- and back-of-house and administrative personnel. These services are often part of a longer term contract, but if required they can also be provided on a temporary or short term contract basis. These services include the following: • • • Office Attendants Concierge Porters
We also provide in-house staff including: • • Life Guards Valet Attendants
Front & Back
Our Training Program
Our training centre consists of both in-class training as well as practical hands-on areas: • • • Our cleaning staff train via a state of the art area built around the BICSc (British Institute of Cleaning Science) standards Our MEP staff train via their own state of the art area incorporating SFG20 standards And our security teams, plus our extended services are facilitated through both in-class training as well as practical on-site delivery for a superior service
As part of our vision, mission and values, Farnek is dedicated to ensuring that the welfare and well-being of our people is provided for. Given that we are in the service industry, means that our people come first. Farnek strives to increase our facilities in terms of our centralised location of our accommodation and easy access to retail, grocery stores and shopping malls.
Our staff enjoys a variety of recreational facilities including a fitness room, time-out rooms, internet access as well as space and availability to enjoy a wide variety of organised team sports and social gatherings and events.
24 Hour Help Desk
Our Help Desk is open 24 hours, 7 days a week. With over 175+ vehicles on the road within the UAE, we are able to provide you with a quick response for all of your service needs.
Help Desk 24 Hour
Energy Management & Sustainability
Farnek’s sustainability strategy encompasses all areas of energy saving, carbon reduction and carbon offset programs for building developers, owners and operators. Being a Swiss-based company, we naturally care about the environment, as this is in our DNA. We support our customers in their journey towards achieving sustainability by using our own energy management tool, developed over the last 10 years; we also use the most efficient auditing techniques and latest technology available to reduce carbon emissions and utility bills.
Our Energy Audits services include:
• • • • • • Energy optimizer software set up and data collection for existing buildings Full facility energy audits to uncover any inefficiency in energy and water consumption followed by 3 tier-recommendations ASHRAE standards are integrated in the process Use of the latest technologies in energy audits LEED Audits ESTIDAMA audits following Abu Dhabi Urban Planning Council guidelines
Carbon Footprint Consultancy
Farnek has signed a partnership agreement with myclimate foundation, a Swiss, non-profit organisation which helps individuals and organisations reduce their environmental impact by calculating their carbon emissions and providing them with unique carbon offsetting solutions.
Hitches & Glitches
Providing all domestic maintenance service needs in the UAE. Visit www.hitchesandglitches.com
Green Globe Certification
Farnek Middle East is the accredited auditor for Green Globe in the Middle East and Africa. Green Globe is the premier worldwide certification and performance improvement programme, developed specifically for the travel and tourism industry, operating in over 80 countries. It provides organisations within the tourism industry as well as blue chip corporate companies with a framework of 339 compliance indicators applied to 41 individual certification criteria. The standards based on internationally accepted guidelines developed over the past fifteen years, cover sustainable management, the environment, social economics and cultural heritage. Green Globe certified members not only save energy and water resources to reduce their operational costs. They become an employer of choice attracting quality staff, positively contribute towards the environment and the local communities they operate in and consistently meet the high expectations of all stakeholders.
Dubai Head Office, Al Quoz Operation Centre, Al Quoz Operation Center, Al Garhoud Operation Center, Jebel Ali Operation Center, Karama Abu Dhabi Ras Al Khaimah Ras Al Khaimah Ajman Sharjah Dubai
Oman Saudi Arabia