Live Voice Management
VXTracker enables enterprises of all sizes to manage their telephone systems and related infrastructure more efficiently and cost effectively. It consists of a base platform that addresses the three main functional areas of voice communications management–Call Accounting, PBX Performance Monitoring and Security/Compliance Tracking. Hybrid networks will be with us for many years. VXTracker allows users to monitor and manage multiple voice systems whether TDM or IP-based.
The VXTracker™ call accounting system collects and processes call detail records (CDR) to produce powerful historical and real-time drill-down reports to help manage costs and isolate important network trends. The call accounting engine provides:
• • • • • • • • • • Department allocation of phone bills Call-record collection and storage Real-time call processing Extension-level call details and warning reports Trending and forecasting Time-of-day reporting Billing plan “What If” scenarios Trunk, tariff and traffic reports IT budgeting Asset chargeback
Click on the department name to show user activity for that department. Next, click on the user’s name to show the individual user’s summary.
VXTracker captures live data from each of your phone systems and constantly monitors thresholds to make sure you know before problems occur. When you log in to your custom home page, you get a live view of your voice network performance. You may customize the display panels and design your own management interface. A “heartbeat” diagnostic report of the system’s status is sent to our tech support center daily.
Emailing Nancy West
Emailing Jim Cho
Emailing Eric Jones
Trunk Group Traffic Report
Optimize Voice Systems Configuration
• Simplifies the complex task of managing multiple PBXs. • Provides a unified view of trunk-group traffic, traffic capacity and peak traffic analysis. • Shows real-time metrics to determine how systems are performing. • Enables capacity trend analysis and forecasting through historical trending reports. • Provides consolidated monitoring and centralized control. www.vxsuite.com/vxtracker
When your network security is breached, you are generally liable for all costs associated with the unauthorized use of voice systems. VXTracker meets industry standards for security and IT governance, providing you with the monitoring and control tools necessary to: • Analyze and reconcile call pattern exceptions (such as off-hour calling and international calls). • Monitor authorization code usage and detect abuse. • Detect unauthorized calling, such as an incoming CO trunk making calls from a voice mailbox. • Detect denial of service attacks from outside callers. • Identify unauthorized calling patterns. • Maintain an audit trail for compliance and 911 tracking. • Receive real-time e-mail and text pages when a security or toll-fraud event occurs.
Analytics That Drive Voice Decisions
VXTracker Analytics delivers decision-making information that correlates key metrics in a way that identifies patterns and opportunities to increase technical performance, reduce service-availability risks and find permanent cost savings.
VoIP QoS Analysis (Optional Module)
VoIP QoS Analysis is a software-based “quality of service” package that monitors the packet performance (delay, jitter or loss, increase or bandwidth changes) of applications on a converged communications network. • Synthetically generate VoIP traffic modeled on existing TDM traffic to assess your network’s readiness for VoIP prior to deployment. • Monitor voice quality metrics such as delay, jitter and loss, and send alerts when quality drops below your chosen threshold. • Document the quality of voice Service Levels on your network. • Monitor conventional data traffic versus VoIP traffic for potential peak impacts on voice quality and/or application performance. • Replay network activity back to the time when voice quality degradation occurred.
Slide back to rewind your network.
Date: Min/Sec Hour:
Mon Aug 9 2004 2:29:12 pm
VXTracker’s deep traffic and inventory studies model network capacity, performance and cost structures regardless of circuit type, carrier or PBX vendor. If you are migrating to VoIP, VXTracker fulfills the monitoring needs for Quality of Service (QoS) and Service Level Agreements (SLAs) for Day-two operations with its powerful VoIP Monitoring and Reporting optional module.
Unused 180K 18% Http 250K 25%
VoIP 370K 37% >>>>
30ms, 10ms, 0.5%
Email 200K 20% VoIP 370K 37%
150ms, 45ms, 1.5%
600 450 150
90 60 30
3 2 1
Source Destination Type Port 10.20.0.5 18.104.22.168 TCP 25
VoIP Delay (SF -> HQ)
© 2012 VXTracker - Rev.6
Drill down to see which IP devices generated each type of traffic.
45 W. Sego Lily Dr., Suite 201 Sandy, Utah 84070 (866) 489-8722 • www.vxsuite.com
Other Optional VXTracker Modules:
ACD Call Center for Nortel C2, ACD forShoreTel Workgroups, and LDAP Integration www.vxsuite.com/vxtracker