Web-Based Call Recording and Quality Management Solutions
VXRecord is a call recording application for IP phone systems for small to medium-sized businesses. This affordable solution allows organizations to record calls made by all their employees or just a few extensions. You can search, play back, score, annotate and email voice files from a user-friendly, web-based interface. Use this visibility for training, customer satisfaction and quality assurance, as well as compliance and security issues. VXRecord begins by capturing and processing call packets for all calls on the network. However, you can choose to license a subset of users and discard the other calls; plus you can specify certain extensions that you never want to record, such as CEO or ethics lines.
Call recording is done in standard .WAV format, which can be played back on standard media players. It works on iPad, as well. Supported browsers are Internet Explorer, Firefox and Safari. Remote access allows for unlimited user logins with restriction by department, division, etc. VXRecord allows searching for calls to or from a particular user or phone number, with screens that feature click-to-sort columns and emailing of reports. Inbound caller ID is displayed if you have PRI trunks. There is fast-forward and rewind, plus time and date stamping. There’s no limit to the number of recordings or the length of time they’re stored. This is a user-defined parameter, which is dependent on disk space. VXRecord is a solution for IP-based phone systems. We are currently working with ShoreTel and are adding Microsoft Lync, Avaya and Cisco in the next few months. Contact us for a complete list.
45 W. Sego Lily Dr., Suite 201 Sandy, Utah 84070 (866) 489-8722 • www.vxsuite.com