Live Voice Management
Live Voice Manager
VXTracker Live Voice Management provides comprehensive reporting and management of all aspects of your communication systems. It consists of a base platform that addresses the three main functional areas of voice communications management–Call Accounting, PBX Performance Monitoring and Security/Compliance Tracking. VXTracker allows users to monitor and manage multiple voice systems whether TDM or IP-based. Because, over 50% of business calls are now made from cell phones, VXTracker’s, Mobile Voice Manager component provides historical reporting on cell phone activity alongside desk phone calls. Integration with the Blackberry Server or other smartphone apps also allow device-activity control and location information for specific phones whose activity and location is mission critical.
Call Accounting for Desk Phones
The VXTracker™ call accounting system collects and processes call detail records (CDR) to produce powerful historical and real-time drill-down reports to help manage costs and isolate important network trends. The call accounting engine provides:
• • • • • • • • • • Department allocation of phone bills Call-record collection and storage Real-time call processing Extension-level call details and warning reports Trending and forecasting Time-of-day reporting Billing plan “What If” scenarios Trunk, tariff and traffic reports IT budgeting Asset chargeback
Click on the department name to show user activity for that department. Next, click on the user’s name to show the individual user’s summary.
Reporting and Analysis of Mobile Phone Activity
Virtually all employees carry a cell phone and use it extensively for business, both during and after business hours. Research studies show that over fifty percent of business calls are now being made from cell phones, making the need for an audit trail for all desk and cell phone call activity imperative.
Combined Reporting Shows The Whole Picture
VXTracker customers know the value of having an audit trail of all incoming and outgoing call activity for desk phones. Adding the cell phone data for an employee provides a complete picture to department managers to help them measure productivity and provides the % of organization protection regarding liability, corporate Total Total Extension s Calls Calls security, harassment issues, employee grievances, Extension 3564 197 41.21 calls to competitors, etc. By combining desk and cell (Trent Smith) Extension 8015554751 phone expenses, organizations now have a more 281 58.79 (Trent Smith) accurate picture of their true telecom costs. Totals 478
Total Duration 567:57 738:00 1305:57
Avg. Duration 2:52 2:37 2:43
Total Call Cost 36.15 71.69 $107.84
% of Total Cost 33.52 66.48
Avg. Cost per Call 0.18 0.26 $0.23
Avg. Cost per Minute 0.06 0.10 0.08
When your network security is breached, you are generally liable for all costs associated with the unauthorized use of voice systems. VXTracker meets industry standards for security and IT governance, providing you with the monitoring and control tools necessary to: • Analyze and reconcile call pattern exceptions (such as off-hour calling and international calls). • Monitor authorization code usage and detect abuse. • Detect unauthorized calling, such as an incoming CO trunk making calls from a voice mailbox. • Detect denial of service attacks from outside callers. • Identify unauthorized calling patterns. • Maintain an audit trail for compliance and 911 tracking. • Receive real-time e-mail and text pages when a security or toll-fraud event occurs.
VXTracker captures live data from each of your phone systems and constantly monitors thresholds to make sure you know before problems occur. When you log in to your custom home page, you get a live view of your voice network performance. You may customize the display panels and design your own management interface. A “heartbeat” diagnostic report of the system’s status is sent to our tech support center daily.
Emailing Nancy West
Emailing Jim Cho
Emailing Eric Jones
Optimize Voice Systems Configuration
• Simplifies the complex task of managing multiple PBXs. • Provides a unified view of trunk-group traffic, traffic capacity and peak traffic analysis. • Shows real-time metrics to determine how systems are performing. • Enables capacity trend analysis and forecasting through historical trending reports. • Provides consolidated monitoring and centralized control.
Trunk Group Traffic Report
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Optional VXTracker Modules:
ACD Call Center for Nortel C2, ACD forShoreTel Workgroups, LDAP Integration and VoIP QoS Analysis. www.vxsuite.com/vxtracker