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erfgoed bezoekers en hedendaagse authenticiteit dr elke ennen nhtv p.o box 3917 4800 dx breda the netherlands t +31-76-533 22 03 f +31-76-533 22 05 www.nhtv.nl www.nhtv.nl lo c at i o n facility sibeliuslaan 13 4837 ca breda other nhtv locations archimedesstraat 17 4816 ba breda mgr hopmansstraat 1 4817 jt breda reduitlaan 41 editors nhtv breda university of applied sciences marketing and communication office design waldo van bokhoven bowfor photography andy van tilborg arno van der linden astrid hendrikx eric van der burgt verbeeld jeroen noordeloos fotografie pinkpop dennis kristel ruud balk tomas becks www.shutterstock.com print graphic business services bv september 2010 edition no rights can be derived from the contents of this brochure discover your world 2011 2012 4814 dc breda facility academy of facility management professional bachelor in 3 or 4 years

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at nhtv in breda you can enrol for international real estate and facility management the programme the language of instruction of this ambitious international curriculum is english the programme can be finished you to in 3 or 4 years and allows professional in a dynamic industry specialise according to individual interests and become a international real estate and facility management at nhtv has been awarded a label of excellence for close collaboration with the industry by the dutch government and has been recognised by the international facility management association `the study programme is highly varied and my feeling for the different aspects of real estate and facility management is ever increasing minke van gasteren student 1

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you are pulling the strings are you willing to take up the challenge manage security company fleet maintenance can you and catering services for a multinational in a sustainable way do you know how to combine service and professionalism in organising events are you able to cater to colleagues visitors clients and suppliers the facility manager ensures that the people in an organisation have everything they need to work efficiently that a hotel can accommodate guests and that a hospital can look after patients how by coordinating and directing all the support services of an organisation from security to cleaning from catering to purchase and from corporate real estate to workplace management.the facility manager is pulling the strings you are facility manager 3 tomorrow s at the same time 2

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you and your studies self-confident key figure behind the scenes professionalism and courtesy interpersonal and organisational skills international real estate and facility management combines all this to enable streamlined business operations and you always walk that extra mile clients the programme covers at nhtv you are in a class with dutch and foreign students enabling you to cooperate and communicate in an international setting international opportunities the world in which the facility manager operates is becoming increasingly the wishes and expectations of three groups of clients the internal client employee internationally oriented that is why you department or management the visitor guest and the supplier of services and products you know how to balance the interests of these three groups in a professional manner and to manage their expectations by communicating effectively and by maintaining excellent client relations have to be fluent in english and feel comfortable in a competitive multicultural environment the curriculum is in english and taught by an international staff a work placement abroad is compulsory and various international field trips are organised moreover you can add an extra international dimension to your studies by doing an exchange programme result and service the facility manager combines a businesslike attitude with a hospitable mentality you are a people manager with a result-oriented vision always willing to roll up your sleeves and pitch in an organisational talent hands-on and flexible but also professional and straightforward click or no click 4 5

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getstarted innovator manager communicator advisor which role suits you corporate real estate events catering you can go in all directions almost every company has a facility manager so you can pursue a career in organisations as diverse as hospitals airports hotels and all sorts of international companies government offices catering firms event organisers and consultancy agencies all over the world are also among the employers for the facility manager who dares to broaden his horizons many graduates start out in assistant jobs and work their way up to executive advisory or managerial positions you determine your own future security working environment purchasing marketeer strategist coordinator telephony and ict 6 7 stock control

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study career coaching during your studies you compile your own portfolio you have several meetings with your study career coach who evaluates your portfolio an important part of this portfolio is your professional service-oriented attitude you are assessed on these aspects educational around five values throughout your course of study educational method various teaching methods are applied in the study programme 1 problem-based learning students work in groups on problems within a professional context 2 project-based learning each theme of the second phase consists of a concrete project assignment commissioned by the facility industry 3 individual academic learning individual study of academic literature and managerial models will be required to complete the third phase case assignment 4 demand-based education the final phase is designed according to the `demand-based principle meaning you propose how to design your graduation phase vision it s all about five values the english-taught international real estate and facility management programme has been built you need a balanced mix of knowledge skills and attitude therefore the curriculum is aimed at the mastery of ten specific competencies 1 creating a service experience 2 developing visions of external developments and engaging in active networking to this end 3 preparing functional plans 4 contributing to the development and implementation of hrm policies 5 preparing managing and improving business and organisational processes duration all students go through the four phases mentioned the duration of the programme depends on your previous training 6 procuring all necessary management information 7 initiating change in a planned manner 8 developing new facility products and services 9 cooperating and communicating in teams 10 managing one s own professional and personal development if you completed pre-university education vwo or vocational education in a related field e.g mbo degree in `facilitaire dienstverlening level 4 you have the opportunity to do the programme in three years instead of four you may also be eligible for admission to the three-year track based on proof of competencies acquired elsewhere if you graduated from vocational education mbo level 4 or upper general secondary education havo you pursue the regular four-year track we explore internationalisation we experience imagineering we acknowledge responsibility we customise communication we innovate facility action learning the concept of action learning is at the heart of the curriculum this means that a great deal of independence and responsibility is expected from you lecturers mainly act as coaches you have a limited number of supervised classes per week the remaining hours are dedicated to working independently or on group assignments ­ either schoolrelated or commissioned by the industry theoretical knowledge is directly applied to real-life situations the curriculum is aimed at the development of ten specific competencies assessments assessments are held at regular intervals in the programme in an assessment students have to convince a panel of professionals that they have developed certain competencies growing importance of professional practice and independence three ye arprogramme year 1 orientation group-oriented problem-based learning year 1 specialisation group-oriented project-based learning year 2 year 2 integration individual academic learning year 3 year 3 graduation individual demand-based year 4 four ye arprogramme 8 9

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the three-year track is open to all students who graduated from pre-university education vwo/hochschulereifezeugnis vocational education in a related field facilitaire dienstverlening level 4 or who can submit proof of competencies acquired elsewhere pre-university and vocational education the first year from september to the end of december you will attend the themes internal client and visitor management you will become acquainted with the international industry in various ways and you will gain practical experience in our training company `sibelicious you will also go on a one-week study trip to an english-speaking country to get acquainted with the international facility management industry in january you will start taking part in two second-year projects purchasing management and imagineering the theme week in this term will focus on the provision of information in a facility management context from may to june you will pursue the theme operations management that highlights the practical side of catering facility services hospitality and aspects of the purchasing process course planning the second year the assessments in which you need to demonstrate your professional development will take place in february assessment 1 and june assessment 2 upon successful completion of assessment 2 you will be admitted to the second year of study should the three-year track turn out to be too difficult for you you can switch to the regular four-year programme in january from september to the end of december you will work on the projects corporate real estate management and management organisation during this period you will also organise an event moreover you will prepare for your international placement from january to the end of june you will perform an international placement in a facility-related company 3-year the third year after having successfully completed your work placement you will set to work in the strategy and communication theme in september during this period you will also write your personal development plan in preparation for assessment 3 in january to prepare for the graduation phase you will also participate in a special study trip if you pass assessment 3 you will be permitted to put your personal development plan to work between january and june to this end the nhtv associate professorship in facility management commissions several international research assignments in june you will be given the opportunity in assessment 4 to demonstrate that you are competent to enter the international facility management industry if you succeed you will be rewarded with the bachelor of business administration in facility management you can also apply for the three-year programme if you are in possession of a propaedeutic certificate a higher education or university degree competencies acquired elsewhere please contact us to discuss which track would be the most appropriate in your case mail to facilitymanagement@nhtv.nl 12 13

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all students who completed vocational education mbo level 4 or higher general secondary education e.g havo abitur/artium/avgångsbetyg från gymnasieskola/cou senior high school/a level baccalauréat will do the regular four-year track the first year course planning the second year the third year the fourth year each theme of the second year consists of a concrete project assignment commissioned by the facility industry these projects are executed in teams of 4 to 5 students in the first term you will work simultaneously on two real-life internationally oriented assignments focusing on the subjects of management organisation and corporate real estate management in the second term you will work simultaneously on two assignments focusing on the subjects of purchasing management and imagineering in the `activity week you will concentrate on providing information in a facility management context during this week you learn how to work with management information systems in the second year you will organise an event in may you will start with your six-month placement in an international company you have several possibilities to do an exchange programme at one of our partner universities in a final assessment assessment 4 you will convince a committee of professionals that you are ready to enter the international facility management industry in assessment 3 you must demonstrate your competency level by writing a reflection report and participating in an assessment interview furthermore you write a personal development plan in which you present and support your personal competency development plan for your graduation year a supervisor who shares your interests will coach you in taking the final step to the international facility management industry or perhaps a master programme a lot of inspiring guest lectures team discussions and independentreading of prominent literature will make you think about how to distinguish your organisation from its competitors to carry out third-year assignments you will need to study academic literature and managerial models on your own ultimately you will have to develop a clear vision of the international facility management industry learn about strategic management and account for your choices during the third year theme strategy communication in the fourth year the personal development plan will be implemented the programme is tailored to your needs and interests and allows you to transfer and lift the competencies acquired during the first three years to the required level you decide whether this entails a large-scale project a pre-master track another placement a research assignment an advanced course or a combination for example the nhtv associate professorship in facility management commissions several international research assignments the fourth and final year is based on the demand-based principle meaning you design your own plan of study for your graduation year 4-year the first academic year is divided into a number of periods each period revolves around a certain theme in the first year the following themes will be dealt with internal client focuses on the perceptions of those who use facility services visitor management the external client is the central figure operations management the focus is on the practical side of the catering facility services and restaurant industry and on aspects of the purchasing process corporate real estate management to conclude the first year you work on a real estate management project in which you use all your acquired knowledge and skills a four-week operational placement in a facility services department/firm in assessment 1 and assessment 2 you must convince a professional committee of your acquired competencies in all themes continuous interaction with the international facility management industry is secured by means of guest lectures company visits field trips and real-life assignments during each theme of the first three years relevant aspects of finance human resources management methods techniques law and fidelio property management system are tackled in lectures and workshops 14 15

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practical com ponents and skills the orientation phase the specialisation phase the integration phase placements you become acquainted with the operational side of a facility services department/firm during a four-week work placement you will do a six-month placement in an international company abroad the purpose of this placement is to combine vocational and managerial experience at the `assistant to the manager level excursions a one-week field trip will be organised to an english-speaking country as well as several one-day company visits you also attend english classes a field trip will be organised with a focus on another culture and the following skills working together leadership improvisation coordination cross-cultural management and organisation credits must be earned through working in the in-house training company sibelicious working in events and pr activities english competency development training programmes methods techniques project management you will organise an international conference relating to real-life european facility management topics every year this conference is held in a different european country service points credits must be earned through working in the in-house training company sibelicious working in events and pr activities languages training skills english competency development training programmes methods techniques group dynamics fidelio front-office system presentation skills hospitality training interview skills wine course offered in cooperation with the london based wset wine and spirits education trust upon sufficiently completing the test at the end of the course students will receive an internationally recognised certificate which will serve as an entry level for other wset courses english competency development training programmes methods techniques career orientation creative day job application training cross-cultural workshop 16 17

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`sibelicious the in-house training company the heart of the programme is of the academy of facility management in a real-life setting you will find out what service and service management is all about together with your fellow students you will organise meetings and functions from the first contact with the client to drafting a proposal and budget right up to the execution of the actual event and after-care in addition you will work in the kitchen restaurant and banqueting to ensure first-class experiences for internal as well as external guests to get an impression of this in-house training company check out www.sibelicious.nl good to know service desk a separate section of sibelicious is the service desk here you are in charge of the coordination of cleaning maintenance and distributing office supplies the programme was voted no.1 by two independent surveys the annual choice survey carried out by the dutch government elsevier a renowned dutch magazine the programme has been awarded the following accreditations manager s position in your second year you will be assigned to a manager s position in one of sibelicious departments you will be responsible for budgeting staffing and monitoring operations want to earn an academic degree nhtv offers all its students the option of undertaking an academic pre-master s programme in strategic business management marketing in their fourth year after completion you receive in addition to your nhtv bachelor s degree a pre-master certificate with this you can continue on a master of science programme in marketing or management at several universities and earn an msc degree in one year check www.nhtv.nl for more info application on the website you will find all the information you need about application extensive information for foreign students about studying in the netherlands dutch immigration procedures living accommodation scholarships and grants can also be found at www.nhtv.nl do i have the right qualifications we have listed the admission requirements for you on our website please check www.nhtv.nl for the latest information national accreditation by the dutch government with an excellent mark for close collaboration with the industry international accreditation by the ifma international facility management association we strongly recommend that you attend one of our orientation days participation will provide you with a clear insight into your qualifications level of english and suitability for this programme check out www.nhtv.nl for more info 18 19

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find out for yourself how do you find out whether a study programme really suits you you look through brochures explore the internet and find an environment that inspires you keep in mind that you want to broaden your horizon by exploring areas that really interest you and most importantly find a place you will feel at home come visit us take a look and find out for yourself education fairs abroad meet us at education fairs in bulgaria china germany indonesia latvia lithuania romania and russia for dates and other countries please check www.nhtv.nl saturday 13 november 2010 saturday 19 march 2011 open day nhtv all academies open day nhtv all academies thursday 14 april 2011 more info register via www.nhtv.nl for regular e-mail updates more information can also be found in nhtv s brochures and of course at www.nhtv.nl already made up your mind are you ready to go or would you like to learn more about the study programme then go to www.nhtv.nl on the site you will find all the details about the programme the costs about specialising and continuing your studies after nhtv open evening nhtv all academies master s degree in nhtv s brochure on master programmes you can find more information about our regular and executive master programmes find out and join in most nhtv academies organise international orientation days for dates and information go to www.nhtv.nl inside information the brochure experience nhtv breda tells you all about nhtv and what it is like to study in breda and there is even a special version for international students you can also take a look at www.nhtv.nl/international youtube facebook 20

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