Condor Ascent Issue #6 - 2011: A Year in Perspective

 

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Condor January 2012 | Issue #06 Ascent Condor Commitments - 01 | Year in Review: 2011 - 02 | Help us Feed the Future Results - 04 Employee Recognition - 05 | NEW COURSE: FireSafe - 07 | Interview with Nir Maman - 09 Level 2: Upgraded - 12 | Tactical Awareness Update - 13 | ASIS PSP - 14 Yearly Training Calendar - 15 | Happy Holidays - 16 | Condor Watch - 17 | Extreme Fitness - 18 “2011: A year in perspective” Facebook.com/CondorSecurity www.CondorSecurity.ca

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CONDOR COMMITMENTS STATEMENT OF PURPOSE Condor Security strives to be a leading provider in specialized integrated security services; offering clients a combination of highly skilled security professionals and sophisticated security technologies. OUR CORE VALUES: Quality Service We provide effective, reliable and experienced security and protective services. Human Resource Focus We believe that our staff is an important facet of our work. We therefore recognize and hone their potentials as providers of quality service through training and other professional development initiatives. Client Oriented We strive to be of continuous service to our growing client base, understanding the market place and our clients needs is primary, therefore we are able to cater to any specific and generic client needs. Training We develop specialized training for our employees to match clients’ expectations and exceed quality standards in the security market. Forward Thinking We nurture our expertise as the ever changing needs of our clients develop and we are responsive to the present and are always prepared for the future. Social Commitment We enthusiastically liaise with our local communities and partners and we are involved in different public events through local community affairs and fundraising ventures. Condor Security is a full service security firm. We dedicate our work towards the delivery of various efficient, discreet and reliable security solutions to meet the needs of our clients including protection of people and properties. Our service is aimed at bringing safety and peace of mind to our clients and their communities. Condor Security: Positioned to Serve and Protect. QUALITY POLICY Condor Security is a provider of professional security services. Our company is committed to maintain and improve the effectiveness of our quality management system and customer satisfaction by focusing on continuous supervision of staff performance and upgrading our locally regulated and evolving training programs. 1 ISO9001:2008

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Year in Review: 2011 Periodically, it’s important to look back at your actions and reflect on what has been accomplished over time. In 2010, Condor achieved the implementation of the Verbal Judo and ASP systems and conducted the first Level 3 training course. The Condor Evolution program and initiative began and the first issue of the Condor Ascent was printed. Fresh off the backwind of 2010, teamwork and a co-operative effort to work with new guidelines and standards lead to the accomplishment of many of Condor’s objectives in 2011. Let’s take a look at what was achieved. Condor’s New Website The new Condor Security website was launched with a focus on a more modern, user-friendly design to better communicate and present the company’s values to the public. A streamlined navigation ability helps users easily view and register for courses, apply for a position, and learn about the company’s background, services, and training programs. Updates on company news, events, and social commitment programs are displayed in the News and Events Section. Blood Drive In early 2011 Condor partnered with Canadian Blood Services and successfully tied the record for the most first time donors to a mobile blood clinic in Toronto in the “Helping to Save Lives Campaign.” Condor’s Social Commitment Partners helped to promote the program and attended the clinic to donate. Condor Staff were present to support the cause and help to save lives. Statistics In 2011, Condor’s security and concierge staff successfully resolved 647 reported incidents. The most common incidents resolved were noise complaints, floods, trespassing, parking violations, and fire safety system problems. This is in addition to many nonemergency incidents that were reported to Condor Dispatch or mentioned on Daily Shift Reports. Effective resolution of these incidents have saved our clients time, resources, and peace of mind. ISO 9001:2008 Condor became certified in the ISO 9001:2008 standard in 2011 through hard work and dedication. This internationally recognized standard guides and assists our organization’s ability to continually improve in providing quality services and achieve customer satisfaction. The Quality Management System maintains a level of accountability throughout the organization which fosters progress towards measurable goals. Parking Enforcement Services Condor’s Mobile Patrol Supervisors were certified as Municipal Law Enforcement Officers by Toronto Police Services to provide parking enforcement in the City of Toronto. Condor’s MPS and three additional Level 3 staff were certified by the City of Vaughan as M.L.E.O.s to provide parking enforcement in Vaughan. Condor’s staff drastically reduced the number of parking violations at its clients’ sites. 2 ISO9001:2008

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Year in Review: 2011 Condor Evolution In 2011, staff began completing the Condor Evolution Program, and received refunds for the mandatory courses plus bonuses of $360.00. The Condor Evolution Program is specifically designed to provide a precise path for employees to successfully seek training, certification, and a record of initiative, social awareness, and volunteering. To complete this program, a Condor Employee must successfully complete Level 1, Standard First Aid and CPR “C”, Level 2, Verbal Judo, and Level 3 within 18 months of their hire date. In addition, a Condor Employee must donate at least 18 hours of their personal time to volunteer at a non-profit charitable organization approved by Condor’s management. More than just professionalism and skill development, the Condor Evolution Program translates into awareness of social responsibility and community involvement. Training In 2011, Condor conducted three level 2 training courses and two Level 3 training courses. The professional abilities of Condor’s staff have reached a new level, and will continue to reach even higher points as standards are increased each time courses are conducted. The red and black Condor badges have become a symbol of professional development, experience, and ability. For more about level 2, see Page 6. For more about Level 3, see Page 6. In 2011 was the very first Tactical Awareness course, which was received with positive feedback. To see a full update on the Tactical Awareness course, see Page 12. Show Kids You Care Condor partnered once again with Show Kids You Care in 2011 to help our local community deal with the challenge of children living in poverty. To learn about the results of this initiative, see Page 3. Message from the President and CEO Condor security’s professionalism, client satisfaction, and evolving training programs have fuelled the continued development in keeping the company in an outstanding position in the industry. is has been made possible with the hard work, dedication, and cooperation of its Sta Members. On behalf of the Management, in recognizing the commitments of all employees, we look forward to see the continual growth through participation in training programs and future company initiatives. Best wishes to all for a successful 2012! Sincerely, Benjamin H. Tabesh 3 ISO9001:2008

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& Social Commitment Campaign 2011 “One mother (who received some groceries from Condor) knew of a single mom who just lost her job and was very down - bare cupboards and no money. She gave her half of the delivery she received. She said it brought her joy to share with someone else. She happily gave out of her poverty and this really empowered her as a friend and parent. So you can see the huge difference this donation of food makes for both the body and the soul. It is important for those at Condor Security to know the tremendous impact these contributions make.” - Grace LaRocque, Vice Principal, Flemington Public School Grace LaRocque, Flemington Public School Vice Principal STREETCAR’s Candice Ryerson, Nancy Mallins, Erin Connor, Liana Sanchez Help us Feed the Future Sam Romanoway’s Cathy McCulloch, Elizabeth Adomako, Rosie Pera, Sarah Bower, Rhonda Skene Allan Rosenberg, DEL Property Management Vice President On behalf of CIBC employees of the Dufferin and Rimrock Banking Centre In continuation with its value of Social Commitment, Condor Security once again partnered with Show Kids You Care in 2011 with a focus on assisting the local communities in addressing realistic concerns faced by the community members. In 2010 the “Stuff that Car, Stuff those Tummies” campaign raised 36 bags of food and $1044 in donations towards SKYC. The goal with 2011’s “Help us Feed the Future” campaign was to double last year’s donations. With much gratitude to Condor’s employees, clients, and Social Commitment Partners, 217 bags of non-perishable food items were donated and $1760 raised for SKYC, beating the projected target. The donations were distributed to various after-school community food programs including Flemington Public School, Urban Promise Toronto, and San Romanoway Revitalization Association. The donations will directly influence hungry children with nourishment for their minds and bodies and will provide the future of tomorrow with the bare essentials for the opportunity to succeed. We would like to thank everyone for their donations and hard work in spreading the message and in making the “Help us Feed the Future” campaign a success. 5

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Employee Recognition Choosing only one from among Condor’s motivated and professional staff to be the Employee of the Year is a very difficult task. In making this year’s decision, considered were such criteria as exemplifying Condor’s values from its Statement of Purpose, thirst for training, degree of improvement in work performance, participation in social commitment programs, and consistent good work. We invite you to join us in congratulating 2011’s Employee of the Year: Vanee A. Vanee’s story almost didn’t happen; she almost failed to meet the standard in Basic Training and in her on-site training. Not one to give up without a very polite fight, Vanee studied and practiced hard and was able to solidify her position in the company despite various challenges. Vanee A., Level 3 Guard, and Ben Tabesh, CEO In one short year Vanee has changed as a person. She has adapted and developed skills which assist her through language and cultural barriers. Those who have known her over the course of her employment with Condor would say she has become a more confident and professional individual. We asked Vanee to share her story with us. “The Security Guard position is a very challenging job which takes a lot of responsibility, but if done correctly is a very satisfying experience. With more experience and training, we become better at managing challenges in the work environment and in dealing with our everyday situations effectively and efficiently. Previously, I worked as a cashier. When I was hired by Condor I had no experience in security whatsoever. I worked hard to pass the Basic Training and the on-site training. I passed the Tactical Awareness and the CPR course in one try, but as for the others it took me more than one shot before I actually succeeded. To be frank, each level gave me the confidence I needed and the skills that are required to perform my tasks more effectively. Also, it gave me a feeling of self-accomplishment. I never felt bad about making an honest mistake because I believe mistakes are the first step in learning. I always learn from mistakes. When I took Level 3 I was unsuccessful in passing the practical during the first try. After receiving encouragement from Condor management, I practiced hard and retook the course. This time I succeeded in Level 3 and in reaching my goal. I truly appreciate all who helped me and all those who gave me the encouragement I needed! I honestly feel that Condor is a friendly work environment with a lot of helpful co-workers who are there when I need them the most. They make my work much easier, simpler, and less stressful, and make me feel like family. I learned more about empathy, sympathy, co-operation, respect, friendship, and a helpful disposition through my time here, and through Condor arranged events such as the Blood Donation and Show Kids You Care. It’s truly an honour to say that I am part of Condor Security Inc.” As the 2011 Employee of the Year, Vanee received a gift certificate to Yorkdale Mall, movie passes, free participation in Condor training courses for a year, and a 1 year gym membership. Condor Security would like to thank all its staff for their dedicated and professional work. 5 ISO9001:2008

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Condor Evolution Level 3 level 2 Level 1 Condor Security Verbal Judo Basic Course Standard First Aid & Level “C” CPR Condor Evolution Reward Program Employees who successfully complete all Condor Security mandated courses as part of the Condor Evolution, and, participate in at least 18 hours of volunteer activity as approved by Condor Management, will receive: 1. A refund for money spent on Condor Security mandated courses 2. A one-time bonus of $360.00 The Condor Evolution must be completed in an 18 month period starting from the commencement of employment to be eligible for the Reward Program. Employees working at Condor Security prior to November 1st,2010 will have until March 1st, 2012 to complete the Condor Evolution. “Dare to Evolve.”

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Practical Fire Training for Security Services Upgrade your skills in responding to a fire-related emergency as a security professional. Course Instructors: Mike Cadote and Dave Lalonde APRIL 28th 8:00 - 18:00 Space is LIMITED : Register Now Fire Response Common and demanding, with potential for severe damage. Security Guards are expected to perform a strict, legally mandated procedure while under the pressure and stress of the responsibility of life safety and the property on which security services are being provided. Reality Based Training Necessary to respond effectively within a high standard. Condor selected Firewise Training & Consulting to fulfill this goal. Quality driven and proactive, Firewise is a leader in training and consultation in Fire Suppression, High Angle and Confined Space Rescue, Paramedic and related services provided internationally. Course Objective Provide practical skills and knowledge in fire loss prevention. Identify duties, requirements, and training within the scope of the NFPA (National Fire Protection Association) 601-2010, Security Services in Fire Loss Prevention Standard. Training Methods Engaging, interactive, and challenging on-site live drills. Learn the relevant international standards. Drill real time live fire extinguising. Understand and operate fire safety systems. Increase awareness of legal responsibilities and established roles of Security Guards in a fire situation. Expand your horizons. You will have an opportunity to interact with and receive training from Professional Fire Fighters with decades of experience. 7 ISO9001:2008 Have you ever considered a career as a firefighter?

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Fire Training: Firewise To introduce this new course within Condor’s training curriculum, Condor met with Michael Cadote, President and CEO of Firewise Training and Consulting, Master Trainer Facilitator with the Ontario Fire Marshal’s Office, and professional fire fighter. CA: Please give us a background on Firewise. MC: Firewise is a Canadian based company operating for more than 15 years specializing in Fire Services and Safety related training based on internationally recognized standards and on Ontario Safety Legislation. Firewise’s team consists of Consultants, Safety Coordinators, Trainers, Auditors, Professional Firefighters, Paramedics, Confined Space and High Angle Rescue Specialists who have worked around the globe. CA: Why do you think it’s important that security guards will have fire training? MC: It is important that Security Guards have fire training because in the public eye they are seen as the initial emergency responder, therefore to fulfill that public obligation they must be able to fulfill, initially, the role of the emergency responder, which includes fire. CA: What in your opinion are the most common problems in your interaction with security guards during a fire emergency situation? MC: Over my 25 years in the fire service the same problem has come up consistently, security guards are often in charge of a building, but have little or no knowledge about the building systems and fire protection equipment. In fact we, the fire service, depend on someone responsible for the building to be able to provide us with specifics in regards to the unique features of premises. CA: In which specific aspects of fire response should security guards receive training? MC: Security guards need training in the basic use of the on-site fire protection equipment, the specific building systems, and perhaps most importantly being able to properly provide the building occupants with voice communications as far as evacuation instructions are concerned. CA: What advice, especially training advice, would you give for those looking to become firefighters? MC: Understand that this is a Profession, yes it requires certain physical demands, but also requires extensive academic preparation. I expect nothing less than total dedication and professionalism from my firefighters; they must enter with this mindset. Training is crucial to the preparation, you can never train enough, because the stress of an actual emergency will require all the training you’ve done and more. CA: What are the advantages for Condor staff to participate in the upcoming fire training course? MC: I think the advantage is that it will ensure that Condor staff have the best possible fire training thus helping Condor be an industry leader. For the staff it will ensure a further level of competence, thus providing for enhanced emergency preparation, and a more rounded skill set. Michael Cadotte, Firewise President and CEO, completed a Bachelors degree in Criminology and is a Master Trainer Facilitator with the Ontario Fire Marshall’s Office. With over 23 years in the fire and rescue field as a Professional Fire Fighter and Captain with The City of Barrie Fire and Emergency Services, Mr. Cadote is the Program Manager of the Firefighter Program at Georgian College in Barrie, Ontario. 8 ISO9001:2008

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Interview with Nir Maman The Level 3 Training Course was created and developed to increase performance and develop Condor staff’s abilities and skills in dealing with challenging environments utilizing recognized and known local standards. Building on existing experiences, Level 3 focuses on increasing the stress factor both physically and mentally and utilizes Ontario Use of Force practices. The program enriches Condor staff’s existing abilities to deal with and resolve incidents professionally while performing their duties. Level 3 was designed to train Condor staff to respond effectively while under the influence of fatigue, physical exhaustion, anxiety, and discouragement. Staff’s determination is tested in overcoming their challenging environment and when this fails they must rely in their team for encouragement and assistance to succeed. With experience in training law enforcement professionals and military personnel internationally, the course instructor, Mr. Nir Maman, has conducted the Ontario Use of force component of Level 3 since its beginning. Condor Security interviewed Mr. Maman and asked him to share his thoughts on the evolution of Level 3 and the objectives of training for the private security and law enforcement fields. “stress inducing drills ... test their perceived physical and mental limits ” CA: What is your greatest challenge in training law enforcement professionals in use of force tactics and strategies? NM: Use of Force is always a very challenging subject. If executed improperly it can lead to a variety of negative repercussions, including civil law suits against the Officer(s) as well as the Department, criminal charges against the Officer(s), unnecessarily injuring a subject, and of course the worst case scenario, loss of life (both Officer and subject). The most recurring challenge I face is in ensuring Officers I train absorb and understand the many elements they have to learn and perfect, usually in time constrained training blocks, to deal with the life threatening situations they will face in the field. It is only with dedicated, realistic, and intense training that an Officer can be brought to a level of field efficiency where he/she can adequately engage with force under stress. CA: What were some of your most memorable experiences from the last three Level 3 courses? NM: There were several, but what leaves an impression with me the most from all the past courses were the faces of relentless effort each one of the Guards exudes during the strenuous and challenging physical drills along with their determination to not give up. Reminds me of my Military days! PHYSICAL AND MENTAL LIMITS 9 ISO9001:2008

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Interview with Nir Maman N O T Enforcement is , A Ljob, it`s a S T Y L E “Law A J O B not just a I F E life style” CA: Being involved in Level 3 since the beginning, what upgrades in the Level 3 program have you noticed that you think are important? NM: The course has definitely evolved from several perspectives. It has been refined to present and address only elements that are practical and directly related to the most sensitive or stressful areas that the Guards either face or might face in the field. There are more stress inducing drills that really push the Guards to test their perceived physical and mental limits. As a result, they are trained to handle stressful situations with optimal effectiveness and it builds their confidence to know what challenges they can overcome. The dedication and commitment to excellence that is imparted onto each Officer is what separates average Security personnel who happen to be armed with sensitive Use of Force options with no guarantee of properly implementing them during times of crisis, and Security Professionals armed with these options who can navigate through high stress situations and make the appropriate judgment calls to mitigate crisis situations while ensuring the most optimal end results are achieved. CA: Are there any upcoming changes in the law or other relevant standards which will affect the Ontario security field in the next few years? NM: The security field in Ontario has undergone a tremendous re-evaluation and change over the last several years triggered by the Patrick Shand inquest, and at this stage the inquest recommendations are still being implemented and perfected. CA: What do you think are the most effective training methods for preparing Security Guards to perform in the field? NM: The best method to achieve optimal results in the field is hands on practical training immersing the Guards in every possible situation they may encounter. This includes role playing and facing constantly changing scenarios. Such training forces them to constantly assess and make the proper judgment calls and forces them to work through and build abilities to handle uncomfortable or weaker areas. “what leaves an impression most ... were the faces of relentless effort” FACES OF RELENTLESS EFFORT 10 ISO9001:2008

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NM: Today’s society is much more complex, aware, and challenging. Many individuals are looking to challenge or “out smart” Officers/Guards in the hopes gaining some form of an advantage. It’s important to always be focused on what your duty is and to never deviate from being a professional and ambassador to your industry with every little situation you face. CA: As someone with a wide perspective and experience in training private security, public law enforcement, and military forces, what training advice would you give to those looking for a career in law enforcement? CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE CONFIDENCE NM: Law Enforcement is a very challenging line of work and many elements of society depend on the individuals that undertake this mission. First, anyone who wishes to embark on this career path should really know why it is they want to undertake this career. Second, it’s crucial they understand that Law Enforcement is not just a job, it’s a life style. Whatever you put into being prepared to deal with mundane, stressful, or life and death challenges is how much resources you will have when you need them. Whatever you fail to put into being prepared to dealing with those challenges are the resources you will lack when you need them the most! CA: In your opinion, what are the main challenges and objectives that a Security Guard in Toronto should be prepared for? MINATION TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK TEAMWORK PERSEVERANCE 3 DETE Interview with R Nir Maman 11 ISO9001:2008

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UPGRADED SUMMARY Course Stats & Info SCORE Score required to pass the course: 80%. level 2: level 2 is known as the “Gateway Course.” It opens the door to more challenging Condor Courses and is a way to gain recognition in the company. The company’s focus on training has been set on continually upgrading Level 1 and Level 3, and establishing the rest of Condor’s training curriculum. During this period, level 2 has gone through only minor revisions - until now! To be a true professional in this field, one requires a certain level of job related knowledge! Instead of attempting to pack a substantial amount of theoretical knowledge and practical drills into one day, Condor has upgraded level 2 into a completely different format. Condor staff who meet all the pre-requisities and wish to participate in level 2 must be able to score an 8/10 on the Level 1 training standard test and the 5 main emergency procedure tests administered by the Mobile Patrol Supervisors. Upon demonstrating this ability, staff members will qualify to participate in the level 2 course. Staff who register for the level 2 course will receive a level 2 Study Guide. Staff are expected to attend the course with an understanding of the material from the Study Guide. Any questions on this material may be directed to the Mobile Patrol Supervisors, or to training@condorsecurity.ca. We encourage all Level 1 staff to participate in the level 2 Course. We also encourage current Level 3 and level 2 staff to come back for a new challenge and provide mentorship to your teammates. Staff who successfully complete the course will receive a certificate of achievement and will be certified as a Condor level 2 Guard. COMMENTS Most frequent comment: “Too much for one day.” PASS RATE Average pass rate on first try: 43%. REPUTATION Regarded as the most knowledge intensive of all Condor Courses. PRE-REQUISITES Level 1, SFA/CPR “C”, 3 months experience. EXPECTATIONS Maintain knowledge and skills in all pre-requisites e l e v 2 l At the next level 2 course, what can staff expect? • • • • • • • Emphasis on Medical Emergency, Teamwork, and Unit-based Exercises Majority of time spent on Scenario-based Training and Practical Drills Introduction to Use of Force Training Introduction to Physical Training Introduction to Tactical Communication during Emergency Situations More applicability to real life through the use of Brand New “Training Stations” Intense Emergency Stress Inoculation Drills register now ISO9001:2008 12

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Tactical Awareness Update “Extensive knowledge of the course content and witty humour made this an unforgettable learning experience and a truly great course. anks!” The Tactical awareness course was developed with the intention to provide the necessary skills for Condor’s staff in experiencing conditions to increase awareness and protect themselves from potential hostile environments. The course also taught skills necessary for Law Enforcement professionals in courtroom conduct and mannerism. Whether encountering suspicious persons or surprisingly finding oneself face to face with an assailant ready to attack, there are tested skills and tactics available for use. Traditionally, professionals have built such survival skills through direct experience when required to regularly interact with the public in rough environments. The course instructor, Al Grose, a police officer with multiple decades of experience in resolving incidents with the public, has developed practical methods in remaining safe while on duty and on the streets. In sharing them through practical drills, Condor staff who attended this course improved their awareness and level of control in a threatening situation and completed the course with added confidence. “As I sat watching my peers, I thought I could do a better job than them. It wasn’t until the shoe was on the other foot that I realized this is very challenging!” “Tactical awareness is not only necessary for work, but also in your everyday life. I look forward to developing my skills and implementing the tools I learned.” The course extended itself past the streets and addressed the challenges faced by Law Enforcement professionals in the courtroom. The Canadian Justice System has set rules of conduct that must be adhered to while in attendance. There is no room for complacency or ignorance. Failure to address the rules of the courtroom can result in evidence being withdrawn and losing valuable cases for the Crown. The Tactical Awareness course met the objective of empowering participants with a new perspective in survival and awareness. Condor looks forward in conducting future courses and developing the course further. “ e Tactical Awareness course was a very informative and rewarding program to participate in. I would highly recommend this course to any individual who has an interest in the eld of security.” “ e course was extremely well done. It gave me a great appreciation for the life of a lawyer and re-invigorates me to get into policing.” 13 ISO9001:2008

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ASIS PSP Condor Security Inc. would like to congratulate its Training Manager, Rob Bayley, on achieving his designation through ASIS International as a Physical Security Professional (P.S.P.). Attaining the P.S.P. certification requires between 4 – 6 years of progressive security experience and specific knowledge in physical security, from Risk Assessments to Security Systems to Project Management. “More than a personal achievement, what invigorates me the most in receiving the PSP certification is the additional boost to the company’s training programs and work methods that will be supported by the international recognition of ASIS. ASIS certification programs are recognized worldwide as the standard in private security. ASIS works closely with organizations such as ISO, BSI, ANSI, and others to provide security professionals with additional tools to meet their objectives. Condor Staff will have an advantage in that there will be more freedom to take our training programs further in addressing the key challenges faced by field staff on duty. John Baillargeon, in his interview from a previous issue of the Condor Ascent, said ‘cut the path, don’t follow it.’ This is exactly what the PSP provides some leverage to do. Between 2001 to 2006 there was a 15% increase in the number of security guards in Canada, and in 2006 there were approximately 100, 000. Private security personnel outnumbered police officers by about 3 guards to 2 officers. Our line of work is integral to maintaining a peaceful society. I believe it’s important we fulfill that role to the best of our abilities. I would like to thank Condor management for their incessant push for ongoing professional development. It is a generous and motivating force. I would also like to thank Condor Staff for performing their duties professionally and continually striving to improve their abilities. Our goal is for you to become even more professional in providing a safe environment for the public and for yourselves. To all Condor Staff I wish a safe, happy, and successful 2012!” For more information on ASIS, and to determine whether you are eligible to attempt ASIS’s certification tests, either email training@condorsecurity.ca or visit the ASIS website at www.asisonline.org. Condor Security would like to announce that any level 2 and Level 3 staff who are interested in attaining certification through ASIS and meet the ASIS pre-requisites are eligible for a grant to pay for the testing fees and will be able to use the required study materials at no cost. 14 ISO9001:2008

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