Auto & Trucking Atlantic January 2013

 

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Auto & Trucking Atlantic magazine is the East Coast’s most respected and popular automotive and trucking industries publication. Auto & Trucking Atlantic is an essential part of your East Coast sales program.

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auto cars · trucks · jobbers c-stores · installers · recyclers carwashes · service stations dealers · garages · body shops trucking january 2013 $4.95 can t beat the fleet story on page 34 free 2013 napa wall calendar in this issue win prizes a brand new tomtom start 45 gps navigator or a napa 126 piece tool set all roads lead to the future our annual 2013 predictions issue crossword guess win details on pages 69 and 70 owned and published by alfers advertising publishing inc publications mail sales agreement number 40062985

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let s hear from you have something you want to tell us maybe a comment suggestion or even some criticism then please contact us we d love to hear from you and we ll respond to you as well call us toll-free 1-866-423-3939 fax us 1-902-423-3354 e-mail us rob@autoatlantic.com mail us 51 bethany way halifax ns b3s 1h6 auto volumetwelve · issue 1 · january · 2 0 1 3 atlantic trucking all roads lead to the future our 2013 predictions issue page 6 page 10 page 12 page 14 page 16 page 18 page 20 page 28 page 30 page 34 page 36 page 40 page 50 page 54 page 64 staying competitive in the fleet service industry have you got what it takes auto repair firms offer fleet repairs juggle competing priorities says writer jay larue the past present and future of our industry ­ a twist in the usual prediction articles as writer dave giles looks back to see how far forward the industry has moved trucking is leading the recovery in 2013 ­ ellen voie says the current driver shortage could reach 240,000 by the end of next year which leaves the industry to rethink its priorities 1 shot 1 goal at the dealership ­ the new year isn t just a good time for making resolutions it s also the perfect opportunity for realistic goal setting writes gavin brown automotive recycling in 2013 ­ from batteries to rethinking our aging cars the industry s ripe with change says andrew macdonald study finds signs of recovery in auto aftermarket industry ­ the aia predicts a surge in vehicle sales and a healthy recovery from the 2008 economic downturn napa atlantic news and events ­ magdeliene islands store manager yvon chevrier loses his battle to cancer and trade show in moncton safe companies receive rebates health and safety management systems help companies reduce workplace injuries electric car pioneers ­ the gap between whitney pier and a new york company maybe more narrow than you think can t beat the fleet ­ carter profiles clean nova scotia s high-impact program fleetwiser saving space money and time thinking of expanding your space here s some ideas to increase efficiency 2012 a stock car season to remember ­ tim terry looks back at the highlights on the track from the 25th anniversary of scotia speedway to new pavement in new brunswick aia celebrates 70 years ­ a major milestone is celebrated for a venerable organization commercial car washing in winter more than meets the eye ­ with the impact of salt and the elements working against it your car needs a little tlc at the carwash parts for trucks pro stock tour puts crowne on 2012 in moncton and achievements are recognized at splashy banquet advertising directory page 68 publisher owner robert alfers rob@autoatlantic.com editor carter hammett carter@autoatlantic.com client services manager susan regan sue@autoatlantic.com printing mailing advocate printing ltd advocateprinting.com auto atlantic magazine is owned and published bi-monthly by robert alfers of alfers advertising publishing inc for advertising rates or information regarding auto atlantic magazine please call or write to us at 51 bethany way halifax nova scotia b3s 1h6 tel 902.423.6788 fax 902.423.3354 opinions expressed in auto atlantic do not necessarily reflect official policy of alfers advertising publishing inc printed and produced in canada member aia canada aaia ata and the ama publications mail agreement no 40062985 return undeliverable canadian addresses to alfers advertising publishing inc 51 bethany way halifax ns b3s 1h6 page 69 page 70 win big a tomtom gps from national energy equipment or a napa 126 piece tool set in our 2 big contests january 2013 n autoatlantic.com 3

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industry news all roads lead to the future p by carter hammett re·dic·tion noun 1 an act of predicting 2 an instance of this prophecy it s that time of year again every december and january a plethora of publications web sites and tv stations gather their pundits to produce end-of-year round ups and predictions for the new year it s fun looking back on what succeeded what bombed and remembering the year s highlights the world of automobiles isn t much different the web is crawling with car and truck experts all-to-ready to offer their expertise on what the future has in store my favourite has got to be the flying car every year someone predicts their imminent arrival and movies like blade runner and back to the future have long included them as a staple form of transport funny thing is with the rapid and radical technological evolutions the idea doesn t seem so ridiculous earlier this year the defense advance research project agency darpa discussed the concept regardless of the logistical economic mechanical safety and environmental concerns i m still wondering how they ll handle parallel parking with that one in the meantime it s interesting to see what we ve got to work with cars already have voice control keyless entry and anti-crash sensors and it s a strong possibility features like these will become the norm in future models it s just as likely that electric and fossil fuel based vehicles will be in much closer why buy new when used will do 1-800-565-2433 n recycled replacement auto parts n rebuilders available n parts locating service 4 autoatlantic.com njanuary 2013 competition as hydrogen slowly starts making advances in the marketplace the honda fcx clarity is one concept that seems to point in that direction earlier this year a fascinating exhibit at toronto s evergreen brickworks called move looked at the future and addressed several issues pertaining to the directions of transportation the current situation is pretty straight up urban sprawl gridlock and multi-lane highways all of which are pretty anti-pedestrian a growing urban population combined with a negative impact on the infrastructure and increased auto emissions are just some of the outcomes consolidated these issues also suggest an urgent need to rethink our current approach to transportation systems solutions include smart cars that use technology to reduce emissions another possibility is the self-driven car currently the prius can parallel park on your behalf and the the mercedes s-class can change lanes on a motorway solo the concept of a self driven vehicle isn t all that remote furthermore intelligent technology will enable your car to communicate with other cars using advances like head-up display resulting in a decline in accidents and theft some of these solutions are alluded to throughout our current issue of ata veteran contributor bob greenwood suggests that the aftermarket will morph from a trade to a profession in part because of technological influences which means that a whole vehicle approach will become necessary as technicians develop more diagnostic skills in service and repair these changes will also have profound impacts on education leadership and service as well automotive recycling is another area affected and in his article writer andrew macdonald indicates that almost half the cars on the road today are over 12 years old this implies that the prime age for a vehicle is now slightly older than before and this will have some interesting impact on brookside road truro ns the recycling industry as well perhaps the best news phone 902 897-0252 contained in this issue is the fax 902 897-2854 results of an aia state-of-theindustry report which details vancehanesautoparts.com a slow painful recovery from daily shipping anywhere the economic downturn in 2008 it claims the aftermarket industry is worth a cool $19.4 billion and employs a whopping 420,000 canadians that s pretty significant and implies a healthy if slow recovery those are just a few of the details contained in this issue all in all it s a great way to kick off the new year.

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predictio by bob greenwood this is the year of shift from trade to p a stressful ye for the afterm t be high his year 2013 will be a stressful one for the independent sector in the atlantic region watch for the expansion of the following industry trend lines during 2013 1 the next generation of shop owners must get into the management position of the business and be focused on doing things right they realize the incredible financial opportunities within the aftermarket thanks to vehicle technologies and the need for competent people to look after the consumer on a professional level they are not going to feel guilty about making a great income compared to many who accept the position of buying themselves a job 2 the transition of the automotive aftermarket from a trade to a true profession is continuing gone are the days of just relying on the break downand-repair business hello to the days of diagnostic understanding and capabilities with vehicle service on need becoming the player over the next five years starting in late 2013 3 the talk about aftermarket telematics will really start to increase to a point it can t be avoided an aftermarket telematics device can be installed in models 1996 and newer to enable communication between the vehicle and the vehicle s owner via an ipad2 and the preferred vehicle shop s management system the slow process of the changing of generations within the shops as well as the improving independent aftermarket culture will continue and this year its change of pace must increase bring it on but because everyone in this region was procrastinating the stress level will 6 autoatlantic.com njanuary 2013

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ons 2013 notification can range from simple maintenance reminders to diagnostic trouble codes the world has changed 4 during 2013 shop owners will continue to realize the value of a full company profit sharing plan which recognizes the value a team contributes to the ultimate client satisfaction in 2013 progressive owners will fully understand the need to pay for technical competency and front counter talent with the right hourly wage the technicians proficiency will be the accountability measurement to the talent being supported from there a proper and full shop profit sharing plan will start working into the industry the shops that have this correct structure will be the place competent technicians and other staff will want to work as each staff member becomes an important part of an entire shop team less stress more professional business practices and higher incomes become the culture of these shops the site efficiency factor becomes the accountability measurement as to how the team is working together comes in line with what similar professionals earn in today s world ear of change market sector 5 this will be the year where competent technicians continue to be recognized and witness a dramatic start to an increase in income five talents including skill set positive attitude professional appearance and conduct responsibility to clients and and shop commitment all unite within these technicians characters to bring their in profession says one aftermarket expert 6 in 2013 the owner of the business is recognized as a position in the company compared to the end-all boss dictator of the company owners cannot do everything themselves and will start to understand that they must create a talented team that surrounds them everywhere throughout the shop consider looking at owners as the captain of a hockey team interestingly captains can t be on the ice every shift owners may have to be away from the business for days on business issues but all players have been trained in shop culture and goals and have great skills that january 2013 n autoatlantic.com 7

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bob s business development they bring to the team so they can execute the team plan every shift they are on the ice floor internal processes usher in a new era of professionalism this is the year where better shop owners are starting to dramatically change their way of thinking in the aftermarket which will end up having the right result on the bottom line in a very positive manner everyone will hear more about the term succession as the aftermarket must get on with this issue and parents must learn to step aside to allow it to happen 7 two thousand and thirteen must be the year where many more technical training classes move to regular shop business hours daytime training vehicle technology is complex and technicians cannot be expected to absorb and understand information on this level when they are physically and mentally tired after a day s work the diversity of technical training will allow for individual skill sets to be formed where expertise in a certain area of engine management develops this is the skill level vehicle technology is moving to part of the new world of being an automotive technician the diversity of technical talent will continue to evolve 8 weak shops will fall hard this year it s unfortunate but due to the absolute reluctance and egos of shop owners either not wanting or desiring to re-learn this complex business financial disasters will occur their business model will be totally broken one can say they made their own bed and now they are lying in it but the real heartache appears with the financial hardship and stress these owners bring to their staff and their staff s immediate families successful managers and 10 finally door/labour rates continue to move to the level where they should be to support and retain competent staff the consumer must become educated to the point of understanding the depth of skill required within this profession by the end of 2013 the concept of having five common door rates working and being measured within a shop will become the norm among the successful shops in the atlantic region hats off to the shops that build their business on service and quality the shops that run their business on price just don t cut it any more the aftermarket is dramatically moving forward at an incredible pace the exciting issue is that the high skill level of technicians competent service consultants and progressive owners/managers is witness to the fact that the trade is disappearing and a true profession is being born competency rules business relationships of trust and understanding become a shop culture professionalism and substantially better incomes earned prevail owners are starting to truly realize their full responsibilities when they actually say to someone you are hired it s long overdue welcome to 2013 welcome to the new aftermarket bob greenwood is president and ceo of automotive aftermarket e-learning centre ltd their website is www.aaec.ca bob can be reached by e-mail at greenwood@aaec.ca or at 1-800-267-5497 9 succession planning must continue and at a much more aggressive rate carquest and worldpac golfing for charity in sussex nb carquest canada atlantic division and worldpac recently held their 5th annual charity golf tournament at the sussex golf country club with proceeds going towards the charitable foundation sponsored by carquest worldpac it was a huge success with participation from carquest teammates suppliers customers and friends the weather was perfect for golf and everyone had a great time several prizes were given out to teams and individual golfers and we managed to raise over $7,500 from our registration silent auction table the charitable foundation of carquest and worldpac was formed in the fall of 2003 with a mission to support non-profit charitable projects and programs which promote family values educational development and quality of life in the communities throughout the us and canada during the past 5 yrs we have with everyone s help managed to raise in excess of $25,000 we look forward to seeing everyone again next year carquest would like to thank everyone involved who made this day a huge success 8 autoatlantic.com njanuary 2013

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in the garage the past present and future of our industry suddenly the gap between helicopters mass transit systems and talking cars seems more narrow by dave giles ooking at the future of where we are going with the likes of electric cars self-driving car lanes automated repair facilities and so on i thought it would be interesting to start off with seeing what was predicted 50 years ago for today a scientific writer named waldemar kaempffert who was also a publicist and wrote for the new york times wrote predictions in 1950 for what the next 50 years would be like some projections like video conferencing and doctors having access to thousands of prescriptions were accurate but stuff like used underwear and linens being converted into candy was maybe a little off he also had predictions of interstate highways and supersonic jets which in the 20th century was possible with the mach 2 concord jet traveling at 1300 mph he also predicted the wealthy would be traveling in 1000-mph rocket planes and the lower class would be in mass-produced helicopters just because something is possible does not mean it s inevitable we did build l supersonic commercial jets but with the amount of fuel and limited airports that would receive the jet it never made money just think if the skies were filled with easily built personal helicopters that would give a whole new meaning to the term learner s permit so what does the future hold for us let s start with electric cars they are here to stay how much influence they will have amongst the driving public will still be the challenge of range power and price that said battery technology will have to evolve to the power of a 100 of today s batteries fitting in the palm of your hand and producing over 6000 watts electronics will continue to move the cars into supercomputers this will bring on some new interesting options self-driving cars are a viable option with volvo and others testing them but some people will not see this revolution and oppose the development of the self-driving systems going deeper diesels will change their footprint by way of emissions today s diesels using many technologies do so to drop the nox and particulate soot from their exhaust to meet the epa s rules in the next 10 years i see diesel fuel changing eliminating the need for filters on the exhaust and urea for the nox gasses it will be a fuel that will burn clean with no byproducts keeping power and price in synch with today s standards our cars of the future will become more module-built based on a quick swap-out system for easy access and repair when ordering a part a parts store may be very different from today s places in fact a simple kiosk in a mall may be all you need a 3d printer and material blocks would be entered into the process chamber enter a vin number for the part and the printer cuts it right in front of you no more inventory or waiting on parts for replacement technology in plastics and synthetic material will make this possible brake pads won t be an issue with a vin number entered it cuts and glues the material to a high temperature carbon backing plate and in less than 10 minutes you are ready to install them technology will still be the buyer s obsession when purchasing their car so systems that communicate with traffic lights don t seem so far-fetched cars will communicate with each other to prevent accidents and with service facilities to find the deepest discount on fuel when purchasing fuel for your car it will handle the payment directly from your account no more drive-offs or forgetting your wallet if someone steals your car you shut down your payment and fuel cannot be purchased for the vehicle and will eventually run out while we can dream of what the future will hold for us one thing is for sure if we think it someone is probably building it 10 autoatlantic.com njanuary 2013

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truckers corner trucking is leading the recovery again in 2013 by ellen voie s the economy has begun to show improvement the trucking industry is again at the leading edge of the recovery carriers are replacing equipment and looking for drivers to fill tens of thousands of empty seats toss in an increase in regulations that s sending drivers home and you ve got an industry that s struggling to keep trucks rolling the current driver shortage estimate is as high as 150,000 and could reach 240,000 by the end of next year if that s true and current trends continue there are two things that are certain driver wages will keep rising and carriers will focus more on retention the word retention simply means to keep or hold on to something in the trucking industry efforts at retention usually focus on the driver as a person how is he or she treated at the terminal on the road and when backed to a loading dock is the driver s safety a higher priority than company profit margins is the driver healthy and is the equipment safe some carriers will focus on the financial aspect of the job but that s not what keeps drivers who are already employed a once again leading the way to recovery 12 autoatlantic.com njanuary 2013

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drivers never leave for more money they leave because they aren t feeling valued they might go to another carrier for a few cents a mile but if they re working for you and are happy at their current rate it s something else that pushes them out the door for this reason the industry will be paying closer attention to ensuring the driver is happy healthy and appreciated the goal is to value the driver as a professional who is a skilled operator of your equipment reducing the burden of unloading securing the freight and waiting at a dock will allow the driver to focus solely on getting the truck and its load from point a to point b and should be a priority when these changes occur and the drivers have more in their paychecks retention will be easier in the process the number of women will increase as well in fact the less physically demanding the job becomes the more this industry will promote the inclusion of women and men behind the wheel if the current driver shortage estimate is factual then by increasing the number of women who drive tractor-trailers from five percent to ten percent could fill 180,000 seats additionally the visibility of women as tractor-trailer drivers will bring a level of awareness to the positive changes in the industry especially the decrease in the labor intensity of the job more technology more home time more appreciation for the driver s skills and dedication and more money at the end of the week in their paychecks are in store for the industry in 2013 more women behind the wheel will be a residual effect of these changes ellen voie cae president/ceo women in trucking inc ellen@womenintrucking.org january 2013 n autoatlantic.com 13

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from the showroom floor 1 shot 1 goal at the dealership by gavin brown s anothe r year passes us by it is a perfect time to look back and see if we reached all of the goals and targets we set at the beginning of the year that is if you can even remember what you set for goals at the beginning of the year or if you even set any goals at all sadly most goals end up like new year s resolutions it sounds like a great goal to lose 30 pounds by summer in january but by february you have packed on 10 more pounds and by march you have forgotten that you even made a goal to lose weight at all most people will fall short of the targets they have set as the goals are a beyond reach or there is no clear understanding of how to achieve the goal once is it set in many cases in the workplace someone else will set those goals and will never provide you any direction in how to reach it the first step you can take with any goal no matter how big or how small it may be is to write it down thinking about your goal is one thing but once you put it down on paper you have made a commitment to it it now has form and a paper trail of proof it is no longer just a thought or an idea now that it s written don t just file it away in a book or a desk put it somewhere that you will see it every day i personally use sticky notes on my bathroom mirror they stare me in the face first thing every day while i brush my teeth and i see them multiple times a day i can t avoid the bathroom and therefore i can t avoid being reminded of the goals i ve set shoot for the stars and you ll be lucky if you hit the moon while setting a goal as high as possible is commendable it is typically self-defeating setting goals well beyond reach creates such a negative effect it is overwhelming to try to reach massive goals and it can hurt your attitude from continually failing to reach them it will also convince you that setting goals for the future is a waste of time it is far better to set goals that can be reached note not easy goals a good goal should still stretch you a little bit to reach but with the right effort can still be achieved you gain a great sense of accomplishment from reaching them and you can then set your next goal slightly higher and it keeps you moving forward far more than aiming for something well beyond reach the idea of a s.m.a.r.t goal was established in the 1980s and has become the standard for almost every management and leadership training on the planet it provides a very simple formula to help you set goals that can be managed and achieved the following 5 criteria should be met with every goal you set s ­ specific what exactly is your 14 autoatlantic.com njanuary 2013

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goal that you are trying to reach m ­ measurable if you can t measure it how can you tell if you achieve it a ­ achievable make the goal something that can actually be attained r ­ relevant is the goal relevant to your greater success and accomplishment t ­ time driven set a time limit to have the goal achieved by following this formula will give you a good basis for setting goals in the upcoming year break down your big goals into multiple smaller ones that can be achieved it is a lot easier to reach 5 different small goals than it is to reach 1 giant one once you have reached the goal or your time limit don t forget to review it what worked and what didn t work are there areas to improve are there areas of success you would like to repeat or apply to other goals don t forget to celebrate the milestones you achieve as well i take a black marker and put a line through the ones i ve reached and move them from one side of the bathroom mirror to the other so they are there as a constant reminder of the success i ve had do these things before you set your next goal it will help to improve success and make it easier for you to keep setting new goals and progressing forward there is a lot of information online templates training courses reading material and more about goal setting before setting your sights on the finish line at the end of the year invest some time into researching and reviewing some goal setting techniques like anything setting goals is a skill that needs to be learned and practiced with the proper planning and effort when you reach that finish line at the end of the year you can do so with your head held high and full of pride from your successes instead of with your head hung in defeat like too many have done before january 2013 n autoatlantic.com 15

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