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maac ticketleap handbook hamilton cook assistant director of marketing &ticket sales 10810

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table on content chapter 1 creating an event on ticketleap.com classic 1 event details 2 ticket pricing 3 add picture 4 invite 5 buttons chapter 2 ticketleap anywhere set up 1 equipment 2 on-site set up 3 login 4 checking in 5 selling ticketsa credit/debit b cash chapter 3 reconciliation chapter 4 receipt of funds 1 check 2 direct deposit chapter 5 about ticketleap chapter 6 ticketleap contact chapter 7 ticketleap contract 1|page

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chapter 1 creating an event on ticketleap.com creating an event on ticketleap.com is a five step process listed below are the steps as well as examples on what should be placed into each section note all highlighted words change per event 1 event details a event name maac 2010 wrestling championship b category· · sports college c event description/details· · maac 2010 wrestling championship opening of event example session i quarterfinal 1 semifinal 1 etc event date and time june 5 5:00pm · · second or following session semifinal 2 june 5 8:00pm continue all sessions or rounds and finish with the championship championship june 7 12:00pm · · facility seating type example general admission seating bleacher etc ticket limit if seating capacity d event restrictions generally stays the same some words or phrases may change per event · the metro atlantic athletic conference promotes good sportsmanship and positive support for all of its student-athletes the maac asks that all fans exhibit good sportsmanship throughout all maac events any individual using 2|page

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foul derogatory or abusive language toward any other person may be asked to leave the premises · fans are prohibited from entering the playing field area at any time including halftime and after the game · per ncaa rules the use of artificial noise makers including but not limited to cowbells whistles and air horns is prohibited at all times your cooperation with these policies is greatly appreciated · · alcohol is prohibited in the stadium no e-ticket refunds e event website www.maacsports.com f event date time· · select time zone typically all maac events are in eastern time zone selecting event start date and time choose beginning date from the calendar and then select the time of day · selecting event end date and time if the event has the same admission prices for all rounds [example men s and women s soccer then just choose the final date and time for this section · if the event has multiple sessions with different admission prices per round example swimming and diving then complete a start date and time for each individual session there is a click to add another date button available under the date selection that will allow more dates to be added to the event 3|page

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g event venue details· select create a new venue and type in the name of the facility as well as the host school if applicable if the event is being held at a previously used facility click the scroll down button and choose facility · · · · · enter the facility address select country enter city select state enter zip code/postal code h message after ticket is bought· thank you for your purchase and for your support of the 2010 maac wrestling championship · · please present your ticket at the gate for entry the metro atlantic athletic conference and loyola university are not responsible for lost or stolen tickets i click save changes 2 ticket pricing a total number of tickets available for event if the event/facility has a maximum capacity input the number of available tickets in this section or check the i want to limit the number of tickets for each ticket type below and this will allow a maximum number of each ticket type to be sold 4|page

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b ticket type the first ticket type should always be all session note ticketleap places the tickets by alphabetical order so in order to make this ticket appear first place a 1 in front of it example 1 all session · · · enter ticket price enter ticket type example all session adult student etc more info only add for student ticket type indicating that a student i.d must be present with the purchase of a student ticket · · · click the click to add another ticket type button to add the next ticket add the adult ticket type next with a 2 example 2 adult follow all steps last add the student ticket type and follow all steps including more info if the event has multiple dates swimming diving create all session ticket type as its own event date and do not apply it to all other event dates make a max number on all session tickets and apply it to the total number of tickets for the event c convenience fee there will be two choices available for the convenience fee paid by me which charges the maac the fee or paid buy buyer which charges the purchaser the fee 3 add picture upload the maac logo for the picture or the championship logo examples 5|page

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4 invite this step can be skipped 5 buttons this step can be skipped once event is created select view the event make sure to hide the event until all the details are finished select edit for each ticket and set the date for tickets to go on sale if there is no relase date at the time keep the event hidden until the date is known once the sales date is determined un-hide the event and allow ticket sales to start 6|page

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chapter 2 ticketleap anywhere set up 1 equipment · · · · · 2 laptops vrstro 1015 8/18/10 1 and vrstro 1015 8/18/10 2 2 verizon usb760 modem vza 1 and vza 2 or 2 ethernet connections at site 1 credit card scanner 1 ticket scanner ticket scanner stand optional note site must have electrical outlets available for laptops 2 set-up · · turn on both laptops and allow time to load up connect vza 1 to the usb port in laptop 1 vrstro 1015 8/18/10 1 and vza 2 to the usb port in laptop 2 vrstro 1015 8/18/10 2 · open the vzaccess manager and connect both laptops to verizon wirelessvzaccess internet connections do not accept or download any updates · on laptop 1 vrstro 1015 8/18/10 1 connect the ticket scanner into the usb port the scanner should make a sound to ensure the connection · on laptop 2 vrstro 1015 8/18/10 2 connect the credit card scanner into the usb port a red light will turn on and in 5 seconds it will change to green and is ready to be used 3 login · open the internet explorer and the homepage should be ticketleap anywhere on both laptops 7|page

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· note if ticketleap anywhere is not the home page in the explorer window go to www.ticketleap.com select login login to ticketleap classic sign in under account then on the left side of the screen under the other tools category locate ticketleap anywhere and select this will redirect to the ticketleap anywhere login · login to ticketleap anywhere on both laptops and keep the sales point tab at gate 4 checking in · on laptop 1 vrstro 1015 8/18/10 1 select the event name the event dates will appear in the select event date box · select the event date the date selected for this should be that days actual date in the select action box sell tickets check in patrons and attendees list should all appear · · select check in patrons this will redirect to the check in main screen on the main screen click scan tickets and this will allow tickets to be redeemed · if an attendee s ticket will not scan click manually redeem and type in the confirmation code that appears under the bar code and click redeem the confirmation code starts with the first two letters of the purchaser s last name and is followed by six numbers · if an attendee ticket is not present on site ask for their identification click search by name type in their full name and their ticket purchase should appear the search result will show purchasers full name ticket type event and 8|page

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date and if the ticket status if ticket status reads unredeemed click redeem and allow purchaser access to event if the status reads redeemed then this means that the ticket was already used and the patron should not be allowed access to the event 5 selling tickets · on laptop 2 vrstro 1015 8/18/10 2 select the event name the event dates will appear in the select event date box · select the event date the date selected may be changed if a purchaser would like to purchase a ticket for another session if so just change accordingly in the select action box sell tickets check in patrons and attendees list should all appear · · · · · · select sell tickets this will redirect to the sell tickets main screen on the main screen all ticket types will appear with their prices select the quantity of tickets to be purchased once all ticket quantities are complete click add to cart the next screen will show the ticket invoice select continue to payment this will redirect to the process order screen at this screen there will be three payment methods credit/debit cash and check a if the purchaser is paying via credit/debit select credit/debit and ready to swipe should appear on the screen o swipe the purchaser s credit card o swipe successful should appear on the screen along with the purchaser s name and credit card number it is optional 9|page

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for the purchaser to offer their email address for an electronic copy of their purchase o if the purchase s credit card does not scan after several tries then click manually enter credit card information and manually type in the purchaser s information in the boxes o select complete transaction this may take several seconds for the credit card information to process o transaction completed successfully should appear next this means the transaction was completed and the purchaser may enter the event o if error appears on the screen then the purchase was not completed read the text in the box that appears with the reason for this o try to re-swipe the purchaser s credit card if error occurs again try to manually enter purchaser s information o if manually entering the information does not work then ask the purchaser for another credit card or cash b if the purchaser is paying via cash select cash and change calculator should appear on the screen o input the amount of cash received and the system will tell how much change is due 10 page

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o enter the purchaser s information into the system and select complete transaction once ticket/s is purchased supply the purchaser with the appropriate credential for entry note after the purchase of a ticket on site make sure to go to laptop 1 vrstro 1015 8/18/10 1 and manually redeem the ticket to record that they attended 11 page

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chapter 3 reconciliation once events are completed and all sales of tickets stop ticketleap will send an email to the company contact email address congratulating and informing that the event is no longer on sale · go to ticketleap.com and select the past events which will be on the left side under event details · · find the event and select view details this will redirect to event details screen the event details will display the ticket types the ticket prices the amount of tickets sold for each ticket type the total amount of tickets sold the dollar amount received per ticket the total dollar amount received and any actions that occurred during the event · · select sales report for the event invoice on the sales report page the events entire invoice will be visible the invoice will display all the information from the event details as well as gross ticket sales discount amount if any discounts were given net ticket sales fees paid by patrons gross transaction amount fees paid by vendor and the amount due to/from vendor all categories will be in dollar amounts · to view the invoice in excel select the export to excel button and ticketleap will convert the event invoice automatically to excel 12 page

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chapter 4 receipt of funds · at the ticketleap homepage after login locate payment information on the left under account details this will redirect to account payment options · there will be two payment options for direct deposit or check next to the question how would you like to be paid 1 the check option should be the default choice this may change for future events · · · · the check will be processed three business days after the event the check should arrive within 10 business days after the processing the check will be made out to metro atlantic athletic conference the sent to information will be c/o barbara church 712 amboy avenue edison nj 08837 2 if direct deposit becomes the payment method · · · · · provide the name of the bank account the bank routing number the bank account number the account type the entity type 13 page

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chapter 5 about ticketleap ticketleap is a lightweight online ticketing platform designed to make creating events and selling tickets easier than it s ever been sell tickets quickly track sales in real-time and get people talking about events from one unified system chris stanchak founded ticketleap in 2003 to bring professional-grade ticketing to events too small to get the attention of the big ticketing companies he saw an opportunity to put cutting-edge ticketing in the hands of every event organizer whether they were selling 100 tickets or 100,000 tickets today ticketleap is the fastest growing ticketing company in the u.s for smallto-midsize events helping thousands of event organizers increase their sales and simplify their ticketing but chris and connie s two philosophies still define the company 1 bring cutting-edge ticketing to even the smallest events 2 treat every event organizer like they are the company s most important client about ticketleap is courtesy of ticketleap.com/info/about 14 page

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