p. 1

introduction and information guide for itc students september 2009 international institute for geo-information science and earth observation itc in international ntern tion l ional n hotel hotel

[close]

p. 2

table of contents international institute for geo-information science and earth observation itc 1 what s itc all about 1 organisation 1 education at itc 2 research at itc 2 itc building 3 opening hours 3 how to find your way around the building 3 car park and bicycle shed 4 emergencies 4 student registration 5 studying longer than three months in the netherlands mvv visa 5 studying less than three months in the netherlands short stay visa 6 student affairs 7 student affairs officers 7 residence permits 7 citizen service number bsn 8 insurances 8 international student identity card 9 confidential advisor 10 leaving itc and the netherlands 10 student facilities 11 itc smart card 11 locker and mailbox 11 photocopy machines and public telephones 11 restaurant 12 library 12 technical support services 13 computer facilities 13 alumni 13 itc international hotel iih 14 rent 14 services and facilities 14 financial matters 16 student finance administration 16 students in education programmes 16 graduate students 17 student assistance fund 17 settling in and socialising 18 new environment 18 association of itc students sab 19 social and sports activities 19 sports facilities and timetables 20 cultural courses seminars and workshops 21

[close]

p. 3

health care 22 health care in the netherlands 22 medication 23 dentist 23 psychologist 23 x-ray for tuberculosis check 24 pregnancy 24 vaccination 24 shopping information 27 opening hours 27 supermarkets 27 market 27 department stores 27 specialty shops 27 sales and discount 28 shopping bags and trolley 28 tax-free 28 forwarding freight and parcels home 28 food 29 dutch food for daily cooking 29 restaurants and takeaways 29 travel and transport 30 the bicycle 30 public transport 30 car 32 the netherlands 33 a small flat country 33 gateway to europe 33 people 34 climate 34 summer and winter time 34 tourist information 34 enschede 38 the history the city and the people 38 schools 38 city office 39 leisure facilities 39 tourist information 39 some helpful dutch words 41

[close]

p. 4

introduction welcome to the netherlands to enschede and in particular to the international institute for geo-information science and earth observation itc we re happy to have you here with us in our international community a community made up of approximately 80 nationalities the purpose of this guide is to provide you with information that we hope will help you to become acquainted with itc and its facilities as quickly as possible at the same time we d like to give you information about the netherlands in general and the city of enschede and its surroundings in particular the subjects touched on in this guide may answer some questions you had before you arrived or perhaps some questions that may arise while you re settling down at the institute and into the student accommodation we hope that your studies will be challenging and rewarding and we trust that the content of this introduction guide will contribute to making your stay as pleasant and as exciting as possible if you have any further questions please do not hesitate to ask ir fred paats head education

[close]

p. 5

[close]

p. 6

international institute for geo-information science and earth observation itc international institute for geo-information science and earth observation itc 99 hengelosestraat 7514 ae enschede the netherlands mailing address p.o box 6 7500 aa enschede the netherlands phone itc reception general fax education affairs fax internet 31 53 487 44 44 31 53 487 44 00 31 53 487 42 38 :www.itc.nl © what s itc all about the international institute for geoinformation science and earth observation was established in 1950 and is usually referred to as itc because of its original name the international training centre for aerial survey based in enschede in the east of the netherlands it is the largest institute of international higher education in the country the aim of itc s activities is the international exchange of knowledge focusing on capacity building and institutional development in developing countries and emerging economies knowledge field geo-information science and earth observation consists of a combination of tools and methods for the collection storage and processing of geospatial data and for the dissemination and use of these data and of services based on these data scientific departments · · · department of earth observation science eos department of geo-information processing gip department of urban and regional planning and geo-information management pgm department of natural resources nrs department of water resources wrs department of earth systems analysis esa · · · the institute fulfils its mission through deploying its staff in three core processes research education and project services as of 1 january 2010 itc will be a faculty with special status of the university of twente ut the merger will be implemented in a way that preserves the distinctive character and mission of itc supervisory board the supervisory board is composed of representatives from the four dutch partner universities delft university of technology the wageningen university and research centre the university of utrecht and the university of twente and public and private professional organisations organisation the institute headed by its rector has some 160 scientific staff of more than 25 nationalities in six scientific departments that cover its knowledge field 1

[close]

p. 7

international institute for geo-information science and earth observation itc education at itc since its foundation more than 19,000 students from over 170 countries have completed courses at the institute itc offers a wide selection of degree diploma and certificate courses in the field of geo-information science and earth observation · aes applied earth sciences msc pgd · gem environmental modelling and management msc · gfm geoinformatics msc master pgd undergraduate diploma · gsim governance and spatial information management msc · la land administration msc pgd · nrm natural resources management msc master pgd · upm urban planning and management msc pgd · wrem water resources and environmental management msc pgd duration of the courses master of sciencemsc degree 18 months · master degree 12 months · postgraduate diplomapgd 9 months · undergraduate diploma 9 months · certificate 1 week to 3 months all courses are taught in english and the diplomas received are at least comparable to the diplomas and courses with which students are familiar in their home countries itc s degree programmes are legally recognised in the netherlands and are accredited by the netherlands flemish course aes gem gfm gsim la nrm upm wrem course director drs tom loran andre kooiman gerrit huurneman msc ir kees bronsveld ir kees bronsveld dr michael weir monika kuffer msc ir arno van lieshout accreditation organization nvao course director itc short and degree courses are implemented under the guidance of a course director assisted by a course secretary an itc study guide is available for each course describing course content objectives procedures and regulations a weekly schedule of classes and practicals is issued to you separately if you have any questions please contact your course director and/or course secretary coursesecretariat@itc.nl research at itc research leading to the award of the degree of doctor of philosophy phd is pursued through registration in the itc graduate programme the research topic of each phd student constitutes a project in one of the 15 research themes of the itc research programme in this way the phd student benefits from membership of a research team as well as from receiving expert supervision and attending researchsupporting advanced courses research leading to a phd thesis at itc normally takes about 3½ years the doctoral degree is granted by the university of twente or by one of the other affiliated dutch universities utrecht wageningen or delft the itc graduate programme also offers a limited possibility of internships for phd students registered and graduating in an overseas university secretary graduate programme ms loes colenbrander course secretary ms anneke nikijuluw ms monique romarck ms donny scholtenor for the master degree ms laura windig ms laura windig ms jacqueline mol ms ceciel wolters ms laura windig ms ceciel wolters · 2

[close]

p. 8

itc building itc building opening hours the building is open monday to thursday 7.30 22.30 hrs friday saturday 7.30 21.00 hrs 9.00 17.00 hrs important dates public holidays you can find the exact dates on the intranet pages use the link course calendar new year nieuwjaar good friday and easter monday goede vrijdag en 2de paasdag queen s birthday koninginnedag liberation day bevrijdingsdag ascension day hemelvaartsdag friday after ascension day whit monday 2de pinksterdag st nicholas party sinterklaasfeest itc dies march/april building closed 30th april building closed 5th may building closed april/may building closed april/may building closed may/june building closed 5th december 17th december not a public holiday but the birthday of prof dr ir willem schermerhorn founder of itc christmas day and boxing day 1ste kerstdag en 2de kerstdag 25th and 26th december building closed 1st january building closed how to find your way around the building the lecture rooms practical rooms and offices have an address composed of floor number and room number for example room 1-126 is on the first floor and room 4-104 is on the fourth floor use the who is who on the internet for email addresses and room numbers of itc staff www.itc.nl/about_itc/whoiswho/default.asp student support services student registration officers student affairs officers student financial administration officers educational support services technical course secretariat upm la gsim gfm 1-126 1-128 1-129 1-120 1-122 1-124 1-130 4-126 2-105 3

[close]

p. 9

itc building course secretariat nrm wrem aes bookshop and facility management information technology department it library 4-105 service desk 0-006 helpdesk 1-004 3-038 other facilities restaurant and annex meeting rooms photocopy machines coffee and tea dispensers soft drinks and candy vending machines smoking room ground floor 0-142 0-146 ground floor and 3rd floor ground floor 2nd floor and 4th floor ground floor and 3rd floor ground floor car park and bicycle shed location behind the itc building please note that bicycles should be left in the shed access to the car park and the bicycle shed is via your smart card emergencies in the case of emergency e.g leakage fire accident disturbance of the peace suspicious circumstances inside or around the building please dial the internal alarm number ext 260 immediately the central reporting station will react to your call and summon internal and/or external assistance in the case of fire you should act as follows · smash the window of the fire alarm · call the alarm number ext 260 · use one of the emergency exits to move to safety helping the people nearby to do the same in some emergencies it is necessary to evacuate the whole or part of the building after the evacuation alarm goes off the evacuation service identifiable by the yellow jackets gives instructions which everyone must follow in order to guarantee a safe evacuation in the event of evacuation do not use the elevator under any circumstances © 4

[close]

p. 10

student registration student registration registration of newly arrived students will take place in the auditorium on the official registration mornings in the opening week of the academic year international sponsor organisation or when the course fees have been fully paid in advance by the candidate or his/her employer when authorised by the visa department in the netherlands the dutch embassy concerned will be instructed to issue the mvv sticker for the passport please note that a multiple-entry schengen visa is preferred and you may have to remind the issuing embassy officer of this requirement © students arriving after the official registration mornings are requested to apply to one of the student registration officers on the first floor for assistance ms adrie scheggetman room 1-129 · mr andré klijnstra room 1-128 · ms tina tian for short courses room 1-126 there are no registration dates for graduate students on arrival graduate students should report to ms loes colenbrander room 1-106 · the dutch embassy will instruct you to report within eight days of arrival in the netherlands to the gba at the city office in enschede this will be arranged by itc student affairs gba stands for the gemeentelijke basisadministratie persoonsgegevens gba or the personal records database of the municipality the gba is a dutch government administration office in every city in the netherlands where all inhabitants of that city must be registered all students who are staying at itc for longer than three months must register at gba studying longer than three months in the netherlands mvv visa students studying for longer than three months must have on arrival an mvv machtiging tot voorlopig verblijf which is a temporary authorisation to stay in the netherlands and the document necessary to apply for a residence permit the student registration officers apply for the mvv at the visa department of the ministry of justice in the netherlands as soon as the candidate has been awarded a fellowship from the netherlands fellowship programmes nfp or from any other © 5

[close]

p. 11

student registration studying less than three months in the netherlands short stay visa for those students studying less than three months in the netherlands the registration officer will apply for a multiple-entry schengen short stay visa via the ministry of justice in the netherlands on receiving an itc letter of admission the student will be instructed to go to the dutch embassy concerned to collect the visa as the application procedure will have been set in motion by itc please note that a multiple-entry schengen visa is preferred and you may have to remind the issuing embassy officer of this requirement this type of visa is preferred because it allows students to participate in possible study excursions and personal travel inside and outside the schengen territory the schengen countries are austria belgium czech republic denmark estonia finland france germany greece hungary iceland italy latvia lithuania luxembourg malta netherlands norway poland portugal slovakia slovenia spain sweden and switzerland students or family members arriving in the netherlands with a short stay visa must leave the netherlands within the period of 90 days from the day of arrival for which the visa is valid it is impossible to extend the validation period of a short stay visa and the dutch government makes no exceptions to this rule © 6

[close]

p. 12

student affairs student affairs student affairs officers student affairs provides itc students with information and advice on f.e · settling in and studying at itc and living in enschede and in the netherlands general student administration including social and cultural issues consular affairs and emergencies at home residence procedures issues visa applications for fieldwork/or study excursions including emergency info dutch health care specifically healthcare information for itc students in enschede insurance policies and claim procedures out-of-office-hours emergency/calamity service immigration and naturalisation department ind this code of conduct gives itc a `short track in the visa procedures to get her international students to enschede and provide them with a residence permit for the netherlands within 3 months of arrival student affairs are the link between the student/graduate and ind monitoring procedures · · · · · · occasionally a student may have a particularly serious problem student affairs officers can help by listening and advice you on where best to seek assistance anything you tell them is treated in the strictest confidence the student affairs officers are · ms theresa van den boogaard room 1-122 tboogaard@itc.nl · ms bettine geerdink room 1-124 bgeerdink@itc.nl · ms marie-chantal metz room 1-120 metz@itc.nl students are welcome to visit their offices between 10.00 and 13.00 hrs monday to friday a general email address to contact studentaffairs@itc.nl students can always make an appointment with the officers when opening-hours conflict with their class schedule © students arriving with an mvv visa will need to apply for a residence permit during the registration session student affairs officers will help students to complete their application for their residence permit passports will be collected for registration purposes and will be returned within a week student affairs monitor the further processing of their application with ind this residence permit is valid for one year only and for all schengen countries see p 6 extension of a residence permit is necessary for students studying at itc longer than one year e.g 18-month msc courses the extension of residence permits will be handled and monitored again by student affairs graduate students are usually granted a residence permit for the full duration of their studies residence permits itc has signed an agreement/code of conduct with the ministry of justice 7

[close]

p. 13

student affairs do not travel without your passport and residence permit as a resident of the netherlands you are obliged to carry a form of identification at all times your passport or residence permit is sufficient for this purpose the endorsement fee for the residence permit 188 will be charged to the student via the student finance administration officers likewise if an extension is applicable the fee for extending the residence permit 52 will be charged to the student please note that all correspondence with the gba and ind is via the student affairs officers you will be informed when and where you can collect your passport and residence permit insurances insurance while studying all residents of the netherlands so this includes itc students are obliged by dutch law to have a health insurance an insurance to cover the costs of repatriation and personal liability is strongly recommended for students receiving a fellowship from the netherlands government nfp the itc fellowship programme or international organisations except the european union a full comprehensive insurance ics is arranged this insurance includes in general costs of health personal liability luggage household contents emergency assistance accidental death and dismemberment the insurance certificate will be sent to you by one of the registration officers through email whilst still in your home country because you need proof of insurance in the process of getting a visa or mvv itc uses the services of the insurance company aon for more information please see www.aonstudentinsurance.com when direct contact is necessary you can send an email to students@aon.nl the insurance package is effective from the day of departure until the day of arrival in your home country therefore itc registration officers need to know your exact travel dates students with sponsors like the eu alban etc have their own insurance organised by their sponsor student affairs would appreciate a copy of the insurance policy to be able to help students when necessary all other financed course participants are strongly recommended to use the insurance of aon consulting ics complete course participants from one of the countries of the european union should be aware of the limitations of their own insurance in combination with the citizen service number bsn as part of your registration process within 6 weeks of arriving in the netherlands student affairs will arrange an appointment at the city office in enschede gemeente enschede to register you as a citizen of enschede once registered you will receive a citizen service number bsn a unique personal id number your bsn is required if you wish to open a bank account and will often be requested at the hospital schools etc it is important to make a note of your bsn as it will only be issued once 8

[close]

p. 14

student affairs european health card they are strongly recommended to use the insurance for personal liability luggage household contents emergency assistance accidental death and dismemberment which can be arranged by itc student affairs and when indicated in combination with the health insurance for more information www.ec.europa.eu/social original papers like bills and medical certificates need to be send to the insurance company at www.myaon.nl/students/en/html/3027aa.pdf you can find the aon declaration form alternatively check the itc intranet student pages always make copies for your own administration some organisations like health centres the pharmacy centrum apotheek and the hospital medisch spectrum twente have made arrangements with the insurance company aon and will send the bill directly to aon consulting but only when you inform these organisations about your insurance policy you will need to pay the pharmacist in cash for non-reimbursable over-the-counter medicine other organisations like the travel health clinic will send the bill to itc in case you consult them as part of your educational programme fieldwork etc for questions concerning insurance policies declarations completing of claim forms student affairs can be contacted please note that itc is not responsible for any costs that fall outside your insurance policy for those itc students staying longer than three years in the netherlands phd or unpaid international researcher please check with student affairs or the nuffic site www.nuffic.nl to be sure your current insurance is still the right one relatives and guests of course participants are also obliged to have a health insurance during their stay in the netherlands extra insurances are strongly recommended especially the personal liability and the emergency assistance insurance flight to home-country in case of a life threatening situation or death of a family member a deposit should be paid in advance based on the duration the family/guest plans to stay check with itc student affairs to arrange this insurance for your guests what exactly is covered most insurance companies have their own conditions and limitations please check the eligibility requirements terms and conditions carefully the insurance companies are very strict in the implementation of their policy be aware the regulations of the insurance companies are strict see for example the aon policy chapter 4 extra cost insurance ­always inform the insurance company in case of admittance to a hospital in case of an emergency and if informing in advance is not possible inform the insurance company as soon as possible claims a fully completed claim form together with © international student identity card the international student identity card isic is an international accepted prove of the status of being a student it can give you all kinds of discounts restaurants accommodation museums transport 9

[close]

p. 15

student affairs international telephone-calls in 106 countries all over the world for more information www.isic.org ind one week before your departure date and to hand in your residence permit it may be a requirement of your country to have your itc diploma or degree officially legalised student affairs can inform you of the correct procedure via the dutch ministries of education and foreign affairs and your embassy confidential advisor itc is a unique community with people from all over the world many different nationalities many cultural backgrounds and many traditions at itc we hope and expect all members of this community to respect each other individually and respect the generally accepted code of conduct in the netherlands particularly regarding male-female relations a confidential advisor can assist students who have experienced undesirable behaviour sexual harassment aggression violence and discrimination and nonacademic conflicts the confidential advisor is indepentent and will only act with the student s permission there is the possibility only with the student s full agreement to lodge a complaint about undesirable behaviour with the itc commission that deals with such matters students can contact mr rens brinkman room 1-139 brinkman@itc.nl or ms marion van rinsum room 2-114 rinsum@itc.nl © you may require an official letter of good conduct verklaring omtrent goed gedrag before leaving the netherlands again student affairs can inform you of the procedure to obtain a certificate of good conduct via the city office or ministry of justice for more information http english.justitie.nl leaving itc and the netherlands approximately six weeks before your anticipated departure date you will receive information from student affairs regarding · · where and when you can make a reservation for your return flight forwarding your excess luggage and personal belongings via worldwide baggage services wbs a clearance form that includes alumni registration and notification of departure at the city office and the · 10

[close]