p. 1

spring/summer 2012 www.altstrat.co.uk leadership personal development quality improvement courses enabling clinicians managers educators to think do and deliver differently courses include ·commissioning ·engaging&motivatingstaff ·serviceimprovement ·projectmanagement ·accreditedleadershipdevelopment ·innovation&change ·quipp book by email christine@altstrat.co.uk or phone 01536 560550 and online www.altstrat.co.uk allcoursescanbedeliveredforgroupsinhouseandatlocalvenues

[close]

p. 2

contents leadership courses 1 2 postgrad/mscleadership page 07 leadershipinaction page 09 quality and service improvement 11 12 practicalserviceimprovement page 19 projectmanagement page 20 health communication courses 3 4 social marketing page 11 communicating health risk page 12 learning 13 14 organisationallearning page 21 ­tappingintoorganisationalknowhow introductiontoactionlearning page 22 personal development 5 6 emotionalintelligentleadership page 13 motivationalinterviewingskills page 14 advocacy in healthcare 15 16 17 managing the media page 23 politicaladvocacyandpolicymaking page 24 in healthcare effective and engaging speech delivery page 25 career transitions 7 managing transitions page 15 `tostayinthegame ornot ­careerreview business planning workshops 8 9 10 businessplanning page 16 deliveringcustomervalueandloyalty page 17 preparingstaffforinspectionand page 18 commissioning of their services health visitors implementation plan 18 leadership­restorativesupervision page 26 ­engagingcommunities consultancy 19 userfocussedconsultancy page 27 book by email christine@altstrat.co.uk or phone 01536 560550 and online www.altstrat.co.uk 01 allcoursescanbedeliveredforgroupsinhouseandatlocalvenues 01/03/2012_v1 02

[close]

p. 3

best value learning opportunities for hard-pressed professionals we ve been here before contrary to glib newspaper headlines it has never been easy to work at a senior level in the public sector in recent years for example you may have experienced daily tensions between trying to meet centrally driven targets and to hear and respond to the voices of local people clio 2010 youmayhavefoundoutthehardway,perhapsthroughseveralre-organisations,thatchange withinorganisationsbearslittleresemblancetotherationalprocessofferedbymanytrainingsand text books successfulleadershipinthepublicsectoralwaysinvolves · conflicting priorities · inadequate capacity · limited budgets what is the cost one day workshop ­ £75 per day for individuals ­ spend save offer £30 off by booking 2 further workshops ­ please contact us for further details for organisations ­ we offer an incentive for every 10 people who sign up for a workshop by offering £75 off training back to your organisation pricesexclusiveofvat workshopincludes;amplefreeparking,freewi-firefreshmentsandbuffetlunchatcorby enterprisecentreandmembershipofourleadershipsocialnetworkingwebsite how do we ensure that quality patient care is central to our work weneverforgetthatpersonalandorganisationaldevelopmentcommitsitselftobringingaboutbeneficial change.wesetupparticipantsonourtrainingprogrammestoinquireinto`reallife projects,sothatthey canfindbetteranswerstosolvingrealproblemsofpatient/clientcare thefocusforlearningandensuringthequalityofpatient/clientcareduringallofourworkshopand programmes is based on a clearly defined area of service improvement/practice development agreed withtheparticipantandorsponsoringorganisation theexpectationyouhavefortheworkshopsandprogrammesistoproducetangibleandlastingresults andweaimtoensuretheseexpectationsaremet msc/pgcert/healthcommunicationmodules­pleasecontactus,assomemodulesarefunded throughthelearningbeyondregistrationcontractfornhsstaffwithintheeastmidlandsworkforce deanery accreditation,pleasecontactusforcosts ourcompany sexperienceofworkingforover12yearswithclinicalandnon-clinicalleaders inhealthandsocialcareshowsthatsuccessstemsfromtheabilitytobuildrelationshipsand motivate colleagues staff and partners and more is to come thechallengeforyouasaleaderistorethinkhowtoachievewhatyouhaveto­andtodothis in the midst of uncertainty of organisational restructuring mergers closures and redundancies preparing to thrive not just survive altstrat,aninstitutionalpartneroftheuniversityofnorthamptonandpartnerofthelondon centreforleadershipinlearning-instituteofeducation,universityoflondon,canhelpyou thrivethroughaseriesofpracticaluniversityaccreditedandnonaccreditedprogrammesand continuousprofessionaldevelopmentcpdworkshops altstratisateamofleadershipdevelopmentpractitioners,experiencedinpublicservice andwithatrackrecordofsupportingleaderstolearnandgrow.wehaveworkedwith the university of northampton for the past five years to develop and deliver the successful mscleadershipforhealthandsocialcare,andthe london centre for leadership in learningtodeliver`leadershipinaction forthenhsincambridgeshire why choose us weofferauniqueblendofexpertiseindesigninganddeliveringsuccessfulprogrammescoupledwith thepowerofworkbasedlearningandthisapproachensuresaneffectivebalancebetweenpractical exploration reflection and theory accreditationisalsoavailableforthosewhowishtogainacademiccreditforcpdworkshopseither asstandalonecreditsortowardsthemscleadershipforhealthandsocialcare ukrlpregistered ifyouwishdiscusshowwecanmeetyourneeds,andsignup forprogrammesandworkshops,pleasecontact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk trevor dolan director tel 01536 560553 email trevor@altstrat.co.uk the alternative strategy weofferarangeofprofessionalcoursesfromfocussedonedayworkshopstofullyaccredited masterslevelprogrammes.ouraimistohelpyouexplorealternativewaysofthinking,doing and delivering services in challenging times altstrat,corbyenterprisecentre,londonroad priorshall,corby,northamptonshirenn175ew book by email christine@altstrat.co.uk or phone 01536 560550 and online www.altstrat.co.uk 01/03/2012_v1 03 allcoursescanbedeliveredforgroupsinhouseandatlocalvenues 04

[close]

p. 4

how to book your courses if paying for yourself paypal:clickonpaypalbuttononourwebsitewww.altstrat.co.uk telephone:duringofficeopeninghours9.00­17.00 01536 560 550 or out of hours 07974 391 848 electronictransfer:alternativestrategiesukltd a/cno:31382677,sortcode:08-60-81 group training from altstrat on your premises in a nutshell · · · · · · customised accredited value for money flexible time effective tackles real issues customised accredited wedesigntailormadecoursestomeetyourorganisationsexactspecifications weofferacademicandvocationalaccreditationandbuildthisintoacohesiveframework if your employer is paying theeasiestwayistobookbyemail.werequirefullcontactdetailsanda name and address for invoicing and order number if appropriate bookings can also be made by phone 01536 560 550 or fax 01536 560 554 value for money flexible werecognisethefinancialpressuresonpeopleandorganisationsanddeliverworkshops for less than the cost of a haircut weworkwithpeopleandorganisationstodevelopanddeliverlearningwhenandwhere andintheformatorganisationsrequire time effective if you wish to pay by instalments opentoindividualsandbyprioragreementwithaltstratinadvance.split paymentsforyourworkshoporprogrammeintotwoorthreespreadpayments firstpaymentasadepositconfirmsbookingandfullpaymentmustbemade beforetheworkshop/programmestarts.paymentcanbebycheque,paypal electronic transfer weuseblendedlearningtomakethebestuseofthefacetofacetimewespendwithparticipants tackles real issues webaseallofourcoursesonthereallifeissuesofparticipants whatever the development needs we will assist our programmes help build up your staff skills matrix as evidence for re-banding exercises firstwelistentowhatyouneed.then,wedevelopanddeliveraworkshoporprogrammethat meets and exceeds your expectations in-housedevelopmentopportunitiesespecially,needtoberelevant,informedanddrivenbythe impactyouwantittohaveonthepatientyourpeopleandyourorganisation so,whetheryouneedtoaddressaspecificskillsissueoryouneedtohelpyourpeopletodealwith changes in the organisation or support in developing a more robust skills matrix you can be sure thatthealtstratsolutionwillbebasedonyourownneeds contact us email christine@altstrat.co.uk online www.altstrat.co.uk tel 01536 560550 07974 391848 fax 01536 560554 for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk book by email christine@altstrat.co.uk or phone 01536 560550 and online www.altstrat.co.uk 05 allcoursescanbedeliveredforgroupsinhouseandatlocalvenues 01/03/2012_v1 06

[close]

p. 5

1 msc/pg cert leadership for health social care in a nutshell the challenges for those leading services in health and social care are increasingly complex at thebestoftimes­todevelopanddeliverthechangingpatternsofservicesneededtomeeta changinghealthcarelandscape.nowwitheconomicinstabilitythisisharderstillandlikelyto become even more challenging as public sector spending limits bite even further in the months to come therearesimilarcardsbeingdealtoutbyallofthepoliticalpartiesfortomorrow snhsandcare system­suchastheagendatowardsgp scommissioningservices,improvingaccesstogp s introducing personalisation of services in health and social care and achieving a guarantee on cancer referrals and improving the consistency of nursing care and compassion across the system workforceissuesloomeverlargerbothintrainingandinrecruitment.failingorganisationsare underthespotlightrightnowandspecificservicessuchaschildren sandmidwiferyarestruggling how will i learn theprogrammeisacollaborativeprovisionbyalternativestrategiesaltstratworkingin conjunctionwiththeuniversityofnorthamptonsince2005.thealtstratteamdrawsontheirlong experienceofdeliveringeducationalprogrammesandworkingasconsultantsinthepublic,private and voluntary sectors thisprogrammeprovidesparticipantswithreadyaccesstocriticalappraisalsofcurrentpolicy,upto-dateideas,casestudiesandinnovativepractice.theteachingteamcombinestheexperienceof scholar-practitionerswithsolidacademicexpertise,andafacilitativestyle;drawingonthebestof blended learning teaching methods include · activity based workshops · learning support material · web based learning resources · coaching tutorials leadership courses so how are you going to respond tomorrow sdoctors,managers,cliniciansandcareprofessionalsareexpectedtobe practitioners,partnersandleaders what will the course cover youwillcoverthenatureofprojectmanagement,usefulframeworks,toolsandtechniques youwillexploreissuesrelatedtoinvolvingkeystakeholdersworkingwithteamsandmanaging organisationaldynamicstoensuresuccessfulprojectimplementation leadership courses how do you go about meeting that expectation leadershaveavitalroletoplayinempoweringstaffandgivingpatients,serviceusersandthe community better choice asaleaderinhealth/socialcare,howdoyouworkwithclinicians,practitionersandlocal communitiestoimprovethequalityofcareandatthesametimemeetcentraltargets commissioners must take the lead in developing an efficient economic and effective patient and serviceuser-ledcaresystem.howdoyouworkwitharangeofprovidersnewandexistingtohold ontowhatworksanddevelopnewandexcitingnewservices what support will i get support for participants is a crucial ingredient.youwillreceivesupportfromanamedtutorfrom thealtstratanduniversityteamsforeachmoduledevelopmentthroughouttheprogram what will the course cover the compulsory modules · innovationandcreativity · leadership:thepeoplechallenge · visionsintopractice · politicalagenda:effectonservicedelivery the final evidence based project · evidence based healthcare research · evidencebasedresearchproject plus two from the following modules · managingadvancedprofessionalpractice · managingbudgetsinhealthcare · medicallaw · achoiceofmoduleacrosstheuniversity is it for me thisisapartorfulltimeworkbasedmasterslevelprogrammeforteamandserviceleaders whocanworktowardsapostgraduatecertificateormastersdegreeinleadershipforhealth and social care staff skills matrix for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk this programme can be tailored to enable you to develop your skill set to better meet the needs of any staff skills matrix being carried outinyourorganizationaspartofarebanding exercise how will this make a difference what participants say i feel i ve benefited a great deal form this course the way it is structured means that you can try out new ideas at work and be supported in doing so book by email christine@altstrat.co.uk or phone 01536 560550 and online www.altstrat.co.uk allcoursescanbedeliveredforgroupsinhouseandatlocalvenues 01/03/2012_v1 07 08

[close]

p. 6

2 leadership in action programme in a nutshell areyoualeaderatbands6and7ortiers3and4,withenthusiasmforandcommitmentto improvement?theaimofthe`leadersinaction programmeistoofferpersonalandprofessional developmenttogetherwithequippingyouwiththecapabilitiesandtechniquesthatwillenableyou todriveforwardimprovementacrossyourorganisation.wearelookingforpeoplewithenthusiasm for learning in a challenging and supportive environment and a passion to improve services for serviceusers.youwillneed · active support from your line manager · ability to learn from practice and peers · capacity for reflective learning · able to commit to the time and other demands of the programme how will i learn thesixmonthprogrammeisdeliveredbyapartnershipbetweenthelondoncentreforleadership inlearninglcllattheinstituteofeducationioeandalternativestrategiesukltd altstrat wehavedevelopedaninquiryandimpactapproachtoleadershipdevelopmentwhichsupports leaderstoputserviceusersattheheartoftheirservices,andwhichsupportsparticipantstoplan for and achieve changes in service the elements of the programme are · initial user involvement workshop x 1 day · community of practice 3 x 1 days · final celebratory event x 1 day · total 5 days off site learning · social networking website ­ ongoing · on line coaching ­ ongoing leadership courses inadditiontotheabovecriteria,therewillbeanoverallselectionrequirementthat,tomaximise peer learning and opportunities for support and challenge the final group is representative of the diversityofthesector.wewillbelookingforamultidisciplinarygroupcomprisingclinicalandnonclinicalrepresentativesfromwithinhealthandsocialcare.thefinaldecisionswilltakethediversity requirementformaximumgrouplearningintoaccount what will the course cover personal leadership ·leadershipbehaviours·leadershipinyourorganisation·leadershipimpactproject leading people ·emotionalintelligence·coaching skills ·handling difficult conversations leading change ·stages of change·change models·userinvolvement leadership courses is it for me theprogrammeisforclinicalandnon-clinicalleadersofhealthandsocialcareorganisations leadersdonotneedtobelinemanagers,buttheyarerequiredtohaveleadershipresponsibilities theprogrammeissuitabletothoseintiers3and4orbands6and7,howeverwewould welcomeapplicantsfromotherbands/tiersdependingontheirleadershipexperienceandcurrent jobrole what will you gain · adeeperunderstandingaboutyourselfthroughselfdiagnostictestssuch as emotional intelligence · afullerunderstandingofleadershipinhealthandsocialcareinthe21stcentury · anopportunitytolearnalongsideadiverserangeofleadersclinicalandnon-clinical from across health and social care organisations · anopportunitytofocusonthedevelopmentofservicesinapracticalway · anopportunitytounderstandleadershipapproachesincludingtheimpactevaluationmodel · supportnetworksacrossorganisationsanddisciplines · anoptionofaccreditationfromtheinstituteofeducationfor30masters creditsthiswouldbeanadditionalcosttoyourselforyourorganisation what support will i get · theskillsandknowledgethatyourequiretobecomeevenmoreeffectiveinyour leadership and achieve your goals · asafeenvironmentinwhichtolearnanddevelop · thatwewilllistenandrespondtoyourindividualandgroupneedsandfeedback withaviewtocontinuousqualityimprovement · afacultyofexpertsinleadership,whowillsupportyouthroughouttheprogramme · awellorganisedandresponsiveteam,whichaimstomakeyourexperiencemeaningful applicable and enlightening staff skills matrix for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk this programme can be tailored to enable you to develop your skill set to better meet the needs of any staff skills matrix being carried outinyourorganizationaspartofarebanding exercise how will this make a difference what participants say it s been marvellous to use others as a sounding board now i feel less isolated we are all much more part of a cohesive unit than i thought we were we re all in the same boat battling against the same systemic issues and problems book by email christine@altstrat.co.uk or phone 01536 560550 and online www.altstrat.co.uk 09 allcoursescanbedeliveredforgroupsinhouseandatlocalvenues 01/03/2012_v1 10

[close]

p. 7

3 health communications social marketing in a nutshell marketingprinciplesareincreasinglybeingusedtoachievesocialgood.intheuk,the department of health has taken the lead in deploying social marketing strategies to improve theeffectivenessofhealth-relatedbehaviour-changeprogrammes.socialmarketingprovides amechanismforinfluencingthebehaviour,notjustofindividuals,butalso,policy-makersand influentialinterestgroups.thisexcitingcourseisdesignedtoequipstudentstoapplymarketing principles to social causes 4 health communications communicating health risk in a nutshell healthriskcommunicationistheprocessbywhichprofessionalstakearationalapproachto buildingrelationshipswithindividualsandcommunitiestoenablethemtocommunicateriskin areaswherepeoplehaveahighconcernandlowtrustforprofessionalsaboutcontroversialissues and situations of health interdisciplinaryinnature,thisworkshopdrawsonanumberofdisciplinesincludingsocial psychology,politicalscience,andleadership.itexploresculturallyshapedmeaningsofrisk,and thehealthriskdecision-makingprocess,communicationandthedevelopmentanddeliveryof health risk messages aswellitexploresthepoliticalcontextandtheroleofinternationalagenciesinhealthpolicy strategy formation and implementation is it for me health communication courses theonedayworkshopisdesignedforpractitioners,socialworkers,nurses,alliedhealth professionals doctors and managers leading services in health and social care and people workinginthevoluntarysector participantswillmostprobablybeinaleadershiprole,responsibleforcommunicationandstrategy insocialcareorhealthorganisations;theymayormaynothaveresponsibilityforstaff is it for me theonedayprogrammeisdesignedforpractitioners,socialworkers,nurses,alliedhealth professionalsdoctorsandmanagersinhealthandsocialcare,andpeopleworkinginthe voluntary sector how will i learn thisisawebandworkshopbasedcoursethatenablesyoutogainpracticalskillsandtechniques toidentifyissuesthatcouldleadtoprojectfailuresandthesystematicprocessofachievingproject objectivesthroughscope,cost,timeandqualitybenchmarks health communication courses how will i learn thisisaonedayworkshopsupportedbywebbasedmaterial what will the course cover itexamineshowsocialmarketingstrategiescanbeusedtopromotethehealthandwell-beingof individuals groups and the society generally itlooksatthesocial,moralandethicalissuestoconsiderwhendealingwithsensitivehealth informationinthepublicarena,andhowtomanagetheresponsescampaignsgenerate itenablesyoutogaintheskilltoapplysocialmarketingknowledgetoarangeofsocialsituations that are relevant to health interventions what will the course cover itexamineshowsocialmarketingstrategiescanbeusedtopromotethehealthandwell-being of individuals and society generally itlooksatthesocial,moralandethicalissuestoconsiderwhendealingwithsensitivehealth information.youwillgaintheskilltoapplythistoarangeofsocialsituations underpinningthisaretheoriesofhealthriskmanagementandthehealthriskcampaign and understanding the risk life cycle how will this make a difference what participants say this course has enabled me to engage with mothers and families and build engagement within my local health community in a busy multicultural inner city environment youmaywishtogainacademiccreditforworkshopsbystudyingseveraltoobtain20creditsat undergraduateormasterslevel.thiscancontributetowardsarangeofdegreesincludingbsc professionalpracticeandmscleadershipforhealthandsocialcare how will this make a difference what participants say this course has enabled me to work with risk at a number of different levels individual teams users and local communities for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk book by email christine@altstrat.co.uk or phone 01536 560550 and online www.altstrat.co.uk allcoursescanbedeliveredforgroupsinhouseandatlocalvenues 01/03/2012_v1 for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk 11 12

[close]

p. 8

5 emotional intelligent leadership in a nutshell keepingtheworkforcemotivatedandcommittedinatimeofacceleratedchangeisamajor challenge facing all employers today therefore leaders must be able to create a climate that doesnotonlycentreonpracticalperformancealonebutalsolookstoempowerandmotivatethe workforce researchindicatesthatemotionalintelligenceeicanbeakeyfactorindevelopingenhanced leadershipskills.emotionalintelligencecanbebrokendownintospecificelements,whichinclude self-awareness,empathy,self-confidence,self-controlandtheabilitytolisten.agoodleaderwho isemotionallyintelligentwillrecognisethefeelingsofemployees,motivatethemandimproveteam performance 6 motivational interviewing skills and advancing your therapeutic communication in a nutshell unhealthybehavioursareknowntoexacerbateillhealththereforepromotinghealthierbehaviours,for examplesmokingcessationandencouraginghealthydietandexerciseregimesisnowafundamental part of any practitioners role motivationalinterviewingmiisawellevidenceddirectedcounsellingstylethathelpsclientsexploreand resolveambivalenceaboutadoptingnewhealthierbehaviours,allowingtheclienttoexploreandarticulate the benefits and costs of change thisworkshopwillintroducepractitionerstosomekeymotivationalinterviewingtechniqueswhich can be used to complement their clinical practice and advance their therapeutic communication personal development thisworkshopwilloffertheopportunitytolearnaboutemotionalintelligenceandhowitcanbe used to improve leadership skills is it for me thisprogrammeisdesignedforpractitioners,socialworkers,nurses,alliedhealthprofessionals doctorsandmanagersleadingservicesinhealthandsocialcare,andpeopleworkinginthe voluntarysector.participantsmaybeinaleadershiproleorcontemplatingamoveintoa leadership role is it for me thisworkshopisdesignedforanypractitionerwhohasdirectclinicalcontactwithclients socialworkers,nurses,alliedhealthprofessionalsanddoctorsandpeopleworkinginthe voluntary sector personal development how will i learn theworkshopwillbeinteractive.casestudieswillprovidegoodandpoorexamplesofemotionally intelligentleadershipallowingparticipantstocriticallyappraisetheconceptofemotional intelligence,itsattributesanddefiningparts.activitiessuchasthesewillallowparticipanttofurther assessandreflectontheirownemotionalintelligence,thusenablingthemtodeveloptheirown actionplanastohowtoimprovetheirleadershipstyle how will i learn thisworkshopwillbeveryskillsbased.usingunthreateninginteractiveactivitiesparticipantswillbeable topracticethespiritofmotivationalinterviewing,andmastertheskillsandtoolsusedwhenadoptinga motivationalinterviewingstyle;forexamplelisteningforchangetalk,reflectivelistening,exploringthe clients decisional balance and using confidence rulers what will the course cover · introducethepurposeandtechniquesofmotivationalinterviewing the evidence base and the key principles of this communication approach · exploretheoptimumsituationsinwhichtheapproachcanbe used in practice · opportunitytopracticesomekeymotivationalinterviewingtechniques and advance your therapeutic counseling style what will the course cover · · · anintroductiontoemotionalintelligence;thehistoricaloriginsandtheresearch supportingtheconceptofei criticallyappraisetheattributesofemotionalintelligentleadership,whatitis andwhatitisnot identifystrategiestodeveloponesownemotionalintelligentleadershipstyle for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk how will this make a difference thisisaonedayactivitybasedworkshop.iftakenwithotherworkshopsandanassessmentitwill beworth20creditsatundergraduateorpostgraduatelevel7.accreditationiswiththeschoolof health,theuniversityofnorthampton.thisisanidealwayto`dipyourtoeinthewater ofhigher educationandbuildcreditstowardsabscormscdegree weofferoptional1:1coachingtocontinuethelearningfromthis course,andtohelpyouidentifyandreviewlongertermplans how will this make a difference thisisaonedayactivitybasedworkshop.iftakenwithotherworkshopsandanassessmentitwillbe worth20creditsatundergraduateorpostgraduatelevel7.accreditationiswiththeschoolofhealth theuniversityofnorthampton.thisisanidealwayto`dipyourtoeinthewater ofhighereducation andbuildcreditstowardsabscormscdegree weofferoptional1:1coachingtocontinuethelearningfromthiscourse,andtohelpyouidentify andreviewlongertermplans for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk 13 who is presenting the workshop altstratfieldsateamofhighlyexperiencedleadershippractitioners workingwithlocalnhstrustsandlocalcouncilstodeliver contemporary programmes that have a real impact of service users keytothedeliveryteamare:trevordolan,laurieinglisandhelen manciniwholeadateamofexperiencedcolleagues who is presenting the workshop altstratfieldsateamofhighlyexperiencedleadershippractitioners workingwithlocalnhstrustsandlocalcouncilstodeliver contemporary programmes that have a real impact of service users key to the delivery team are trevordolan,laurieinglisandhelenmancini wholeadateamofexperienced colleagues book by email christine@altstrat.co.uk or phone 01536 560550 and online www.altstrat.co.uk 01/03/2012_v1 allcoursescanbedeliveredforgroupsinhouseandatlocalvenues 14

[close]

p. 9

7 managing transitions in a nutshell mostofusworkinanenvironmentofcontinuouschangeandupheaval.itcanbehardtokeep your feet on the ground and to maintain a real sense of yourself this can lead to a sense of disconnection,disillusionmentandexhaustion.thereisoftenlittleorno`timeout forusas individuals to reflect on our responses to organisational change and decisions about our personal andprofessionalfutures.thisworkshopwillofferaspaceforindividualstoreflectontheir experiences;toreconnectwiththeirpersonalandprofessionalvalues;clarifypriorities;identify strategies to support and motivate themselves in times of transition 8 business planning in a nutshell thisworkshopisdesignedtodeveloprobustbusinessplanningskillstoenablehealthcareprofessionalsand managerstodesignandseekfundingforservicestoenhancepatientcare.itwillcoverthekeyprinciplesand approach to business planning covering market evaluation service specification organisational governance and development and financial forecasting is it for me theprogrammeisdesignedforoperationalmanagers,practicemanagers,business managers,unitmanagers,divisionaldirectors,clinicaldirectors,matrons,boarddirectors consultants,gps,gpswithspecialinterests,nurseconsultants,clinicalassistants pharmacists,andtherapistsinhealthandsocialcare,wardmanagers,seniornurses,modern matronsandpeopleworkinginthevoluntarysector is it for me career transitions thisonedayprogrammeisdesignedforpractitioners,socialworkers,nurses,alliedhealth professionals doctors and managers leading services in health and social care and people workinginthevoluntarysector.participantsmaybeinaleadershiprole;theymayormaynothave responsibility for staff how will i learn thisonedayworkshopadoptsaproblem-orientedandcollaborativeapproachwhichblends theoryandpracticethroughtaughtsessions,groupdiscussion,casestudiesandpeer-to-peer learning how will i learn theworkshopwillbeinteractiveandexperiential.wewillusecreativeapproachesandworkin smallgroupstoallowyoutoexploretheissuesyouarefacingandtounravelsomeofthelayers whichmakeupourlives.helpingyoutomakesenseofyourexperienceandfindawayforward youwillbeaskedtocompletesomepreworkshopexercisesandbringthesetotheworkshop thesewillhighlightsomeoftheissues/prioritiesforyouwhichwewillseektoaddressinthe workshop.additionalfollowupcoachingsessionsareavailable business planning workshops what will the course cover · strategicinsight­understandingtheopportunity · marketevaluation­datasources,demandprojections,competitoranalysis,willingnesstopay customer research and best practice · strategicoptionsanddecisionmaking-market/customerevaluation,marketentrystrategy · serviceoutline­specification,hranditresourcerequirements · governance­policiesandproceduresunderpinningorganisationalgoodpractice · riskmanagement­understandingtherisksandstrategiestomitigateagainstthem · financialprojections­costanalysis,pricing,forecasting,cashflow,breakeven what will the course cover · · · · · whereaminow timelineexercise whatisthenatureofthechangearoundme howamiexperiencingthischange:holdingonorlettinggo personal/professional-values&visioning whataremypriorities actionplanning strategiestosupportandmotivateintimesoftransition how will this make a difference what participants say we are so busy managing change for others but what about me i really appreciated the chance to talk about how it is for me and to get some support for myself for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk how will this make a difference what participants say this course has enabled me to use the language of my more financially credible colleagues and develop clear and specific business cased in my role as a modern matron in a busy acute nhs foundation trust thisisaonedayactivitybasedworkshopslinkedto`deliveringcustomer value and`howtosucceedinaliberatedmarket bytheuseofasocial networkingsitedesignedspecificallyforaltstrat sworkshops.theycanbe takenasapackageorseparately.weofferoptionalcoachingtocontinuethe learning and to help you embed learning from these days into your practice for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk there is a real risk that if i ask for some support i will be seen as not coping when actually i am coping i just needed some time out it was good to remind myself what i am about i felt more in control of what was happening youwillbeaskedtocompleteasimplepreworkshoptaskandbringittotheworkshop inwhichyouhighlightsomeoftheproblemsyouarehavingimplementing theplan.thiswillformthebasisofadayofactiveproblem based learning book by email christine@altstrat.co.uk or phone 01536 560550 and online www.altstrat.co.uk 15 allcoursescanbedeliveredforgroupsinhouseandatlocalvenues 01/03/2012_v1 16

[close]

p. 10

9 delivering customer value and loyalty with strategic marketing in a nutshell thisworkshopisdesignedtodevelopmarketingskillsandinsighttosupportservicedevelopment andredesign.specificallytoprovideparticipantswiththeskillsandknowledgetoimplementa management and governance approach that identifies the sources of customer value competitive advantageandmarketbehaviour.theonedayworkshopwillenableyoutoexploreandapplywithin the context of a public sector provider organisation the relevance and application of a marketing approachtodevelopbusinessstrategiesthatdrivecustomerloyalty,growservicesandrevenue.the workshopaimstoprovideparticipantswithabetterunderstandingofmarketdynamics,stakeholder needsandcompetitordevelopments.itexplorestheapplicationofgenericmarketingconcepts toolsandtechniquestodemandmanagement,servicelinemanagement,priceandvalue,andthe implications for organisational development 1 0 preparing staff for inspection and commissioning of their services in a nutshell thisworkshopisdesignedtosupportstaffandmanagerstomeetthecarequalitycommissionstandards inspectionscriteriaandbecomebusinessreadyforcommissioningbythenewclinicalcommissioning groups.thisonedayworkshopexploreshowtoencouragegreaterstaffinvolvementandownershipoftheir service.it spurposeistoshowyourstafftheconnectionbetweenaudit,targets,inspectionandtheneedto function in a business like manner in readiness for commissioning of your services by clinical commissioning groupsandcqcinspections.youmaybeaservicethatisoneoftheareasofthecountrywhereyour servicehasnotgoneoutto`anyqualifiedprovider andsoitislikelythatyouwillbeputouttotenderlater thisyear;ontopofthatthecqccananddoattendlocalplacesofworkandarelikelytoaskstaffhowyou meetthevariouscqccriteria-cantheyanswer?notsurebuttheyaredoingtheworkthat meetsthecriteria?thisworkshopwillhelpthemmakethislinkandmakeyourservice demonstrate its full potential business planning workshops is it for me theworkshopisdesignedforarangeofpractitionersandmanagersworkingingeneral practice,acute,mentalhealthandlearningdisabilities,communitynhstrust,the independentandvoluntarysectorsandcommissioningbodies is it for me thisworkshopisdesignedforalllevelsofstaffclinicians,managersandsupportstaffworkingin wardsanddepartmentareaswhoseservicessuchasarelikelytobeinspectedbythecqcand commissionedunder`anyqualifiedprovider business planning workshops how will i learn thisonedayworkshopadoptsastudent-centred,experience-based,problem-orientedand collaborativeapproachwhichblendstheoryandpracticethroughtaughtsessions,group discussion,casestudiesandpeer-to-peerlearning how will i learn thisonedayworkshopadoptsastudent-centred,experience-based,problem-orientedandcollaborative approachwhichblendstheoryandpracticethroughtaughtsessions,groupdiscussion,casestudiesand peer-to-peerlearning what will the course cover · strategiccontext­`anywillingprovider qualityagendaandeconomicregulation · marketdynamics­publicsectormarkets,choiceandcompetition,buyerandcustomer behaviours · strategicoptionsanddecisionmaking­data,customerresearch,analysis,metricsandaudit · valuecreation­understandingthevalueproposition,translationinto service delivery and the role of customer competence · servicemarketing­tacticalplanninganddeployment what will the course cover · · · · · · identifyingyourcurrentstrengthsandweaknessesfromrecentaudits realizingtheopportunitiesandmanagingthethreatsfromrecentaudits howtobuildlearningfromauditstoimproveservicequality howtoimprovestaffinvolvementandengagementininspectionevents generatemeaningfulexamplesofhowyourservicemeetscqccriteria understandhowtoengagetheusersofyourserviceabouthowyou meet these standards for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk how will this make a difference what participants say for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk this course has enabled me to use the language of my more financially credible colleagues and develop clear and specific business cased in my role as a modern matron in a busy acute nhs foundation trust thisisaonedayactivitybasedworkshopslinkedto`howtosucceedina liberatedmarket­marketingyourservice and`businessplanning bythe useofasocialnetworkingsitedesignedspecificallyforaltstrat sworkshops theycanbetakenasapackageorseparately.weofferoptionalcoachingto continue the learning and to help you embed learning from these days into your practice youwillbeaskedtocompleteasimplepreworkshoptaskandbringitto theworkshopinwhichyouhighlightsomeoftheproblemsyouarehaving implementingtheplan.thiswillformthebasisofadayofactiveproblem based learning how will this make a difference what participants say highly stimulating very applicable and well taught the cross section of disciplines enabled me to share experiences and ideas with other candidates and was great for discussion the information discussed in the workshop was well backed up in learning resources professionally delivered thisisaonedayactivitybasedworkshopslinkedto`deliveringcustomervalue and`businessplanning bytheuseofasocialnetworkingsitedesignedspecificallyforaltstrat sworkshops.theycanbetakenasa packageorseparately.weofferoptionalcoachingtocontinuethelearning,andtohelpyouembedlearning from these days into your practice youwillbeaskedtocompleteasimplepreworkshoptaskandbringit totheworkshopinwhichyouhighlightsomeoftheproblems youarehavingimplementingtheplan.thiswillform the basis of a day of active problem based learning book by email christine@altstrat.co.uk or phone 01536 560550 and online www.altstrat.co.uk 01/03/2012_v1 17 allcoursescanbedeliveredforgroupsinhouseandatlocalvenues 18

[close]

p. 11

11 practical service improvement in a nutshell the purpose of service improvement is to support the transformation of care and service delivery acrossthenhsthroughinnovation,improvementandtheadoptionofbestpractice nhsinstitute forinnovationandimprovement2012 1 2 health communications project management in a nutshell projectmanagementisoneofthefastestgrowingdisciplinesineurope.althoughitoriginates fromtheconstructionandengineeringfields,thedisciplinehassteadilygrowntocoverallspheres ofhumanendeavour.mostorganisations,especially,thenhs,thirdsectorandfourthsector organisationsnowadaysoperateonaprojectbasis thiscourseisdesignedtohelpprofessionalstodevelopanunderstandingofprojectplanning andmanagementskills,techniquesandissueswithindifferentorganisationalcontexts is it for me this course has been designed as a primer for those clinical administrative and managerial staff embarking on service improvement and practice development they might be nurses doctors alliedhealthprofessionals,scientists,managersandsupportstaff is it for me thisisaonedaycourseformanagers,cliniciansandeducatorswhoreallywanttounderstand howtoimprovetheirprojectmanagementskills quality and service improvement how will i learn thisonedaycoursetakesanactiveapproachtolearningcombiningashortpreworkshopactivity activityproblembasedlearningduringtheworkshopalongsideshorttheorybursts youwillbeaskedtocompleteasimplepreworkshoptaskandbringittotheworkshopthiswill highlightsomeoftheproblemsyouarehavingaroundthisareaitwillformthebasisofadayof active problem based learning how will i learn thisisawebandworkshopbasedcoursethatenablesyoutogainpracticalskillsandtechniques toidentifyissuesthatcouldleadtoprojectfailuresandthesystematicprocessofachievingproject objectivesthroughscope,cost,timeandqualitybenchmarks quality and service improvement what will the course cover whatwemeanbyimprovement · thefourstagesofimprovement · improvementmodels · toolsandtechniques · relevancetoclinical,managerialandsupportstaff · embeddingchangeinpractice what will the course cover youwillcoverthenatureofprojectmanagement,usefulframeworks,toolsandtechniques youwillexploreissuesrelatedtoinvolvingkeystakeholdersworkingwithteamsandmanaging organisationaldynamicstoensuresuccessfulprojectimplementation how will this make a difference what participants say i feel i ve benefited a great deal form this course the way it is structured means that you can try out new ideas at work and be supported in doing so instead of just learning theory i ve been able to change the way i do things in practice socialworkerbedfordshire youmaywishtogainacademiccreditforworkshopsbystudyingseveraltoobtain20creditsat undergraduateormasterslevel.thiscancontributetowardsarangeofdegreesincludingbsc professionalpracticeandmscleadershipforhealthandsocialcare how will this make a difference what participants say all leaders should attend so as to gain formal insight into appropriate practice development and leadership skills regardless of their band or seniority pharmacistcambridgeshire youmaywishtogainacademiccreditforworkshopsbystudyingseveraltoobtain20creditsat undergraduateormasterslevel.thiscancontributetowardsarangeofdegreesincludingbsc professionalpracticeandmscleadershipforhealthandsocialcare weofferoptionalcoachingtocontinuethelearning,andtohelpyouembedlearningfromthese days into your practice for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk who is presenting the workshop altstratfieldsateamofhighlyexperiencedleadershippractitioners workingwithlocalnhstrustsandlocalcouncilstodelivercontemporary programmes that have a real impact of service users key to the delivery teamare:co-founderstrevordolan,laurieinglisleadateamof experienced colleagues for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk book by email christine@altstrat.co.uk or phone 01536 560550 and online www.altstrat.co.uk 19 allcoursescanbedeliveredforgroupsinhouseandatlocalvenues 01/03/2012_v1 20

[close]

p. 12

13 tapping into organisational know how in a nutshell theprinciplesofknowledgemanagementareincreasinglybeingusedasawaytoexploresomeof the challenges facing leaders in health and social care services are increasingly complex and one of the principle challenges is to develop and deliver the changing patterns of services needed to meetachanginghealthcarelandscape.knowledgemanagement-howweidentify,create,share andusewhatweknow­offersapowerfulprocesstosupportorganisationaldevelopment.inthis workshopweofferanintroductiontokmconceptsandtoolswhichcanfacilitatechangeprojects and a culture of creativity innovation and learning for teams and organisations 1 4 introduction to action learning in a nutshell actionlearningisanacceleratedlearningprocesswherebytheparticipantsstudytheirownactionsand experience in order to improve performance the process of learning is carried out in small groups called `actionlearningsets inactionlearningthegroupor`set meetregularlyinordertoexploresolutionstoreal problemsanddecideonwhatactiontheyshouldtaketoprogress.eachpersontakesaturntodiscussan issueorchallenge.aprocessofreflectionoccursthroughquestioningandareviewofactions is it for me theaimofthisprogrammeistoworkasamultiprofessional`communityofpractice ­wewill exploretheprinciplesofknowledgemanagementinrelationto`reallife projects,sothatwecan findbetteranswerstorealproblemsofpatient/clientcare is it for me theprogrammeisdesignedforgeneralmanagers,practicemanagers,businessmanagers unitmanagers,divisionaldirectors,clinicaldirectors,matrons,boarddirectors,consultants gps,gpswithspecialinterests,nurseconsultants,clinicalassistants,pharmacists,and therapistsinhealthandsocialcare,andpeopleworkinginthevoluntarysector learning how will i learn wewillworkasa`communityofpractice toexploreknowledgemanagementconceptsor`theory bursts incombinationwithworkbasedprojectsbroughtbyparticipants youwillbeaskedtocompletesomepreworkshoptasksandbringthemtotheworkshop,thiswill highlightsomeoftheproblemsyouarehavingaroundthisareaitwillformthebasisofadayof activeproblembasedlearning.thereisthepossibilityofongoinggroupworkorsupervisionof workbasedknowledgemanagementprojects how will i learn thisonedayworkshopadoptsaparticipant-centred,applied,experience-based problem-orientedandcollaborativeapproachwhichblendstheoryandpracticethrough taughtsessions,groupdiscussion,casestudiesandpeer-to-peerlearning learning what will the course cover · · · · · introduction­howactionlearningworks explore­typesofissuesorchallengespresentedataset experience­haveagoatactionlearning roles­exploreroleofparticipantandfacilitator highlights­importanceofgroundrulesandgroupcontract what will the course cover · · · · · whatisknowledgemanagement?­basicconcepts differentiatetypesofknowledge corekmactivities­mappingexercise identifyingworkbasedprojectslinkedtokm networkingforknowledge for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk how will this make a difference what participants say i found this course so inspiring and it has opened so many doors for me ­ it s an exciting time and i am grateful for the opportunity to work with everyone in the group thisisaonedayactivitybasedworkshop.iftakenwithotherworkshopsandanassessmentitwill beworth20creditsatundergraduateorpostgraduatelevel7.accreditationiswiththeschoolof health,theuniversityofnorthampton.thisisanidealwayto`dipyourtoeinthewater ofhigher educationandbuildcreditstowardsabscormscdegree weofferoptional1:1coachingtocontinuethelearningfromthiscourse andtohelpyouidentifyandreviewlongertermplans how will this make a difference what participants say thisworkshopisdesignedtoprovideatastersessionforactionlearning andwillexploresomeofthetechniquesused ifparticipantsgoontoformactionlearningsetswithanexperiencedfacilitator,thenthis approach should · enableparticipantswithinasettoexploreproblemsandsolutionstoworkbasedissues andchallengesthatarewithintheirsphereofinfluence · alsoprovideanopportunitythatdevelopsleaderssimultaneously,becauseit ssimpleprocess forcesparticipantstothinkcritically,workcollaborativelyandlearnfromtheexperienceand experiences of others plustheroleofthefacilitatoristoassistgroupmemberstoreflect,notjustontheirproblemsolving but on the group learning thisonedayintroductoryworkshopdoesnotprovidetrainingforfacilitationofactionlearningsets however,shouldparticipantsororganisationsrequestfacilitationthiscanbeprovidedonrequest weofferoptionalcoachingtocontinuethelearning,andtohelpyouembedlearningfromthese days into your practice youwillbeaskedtocompleteasimplepre-workshop taskhighlightingworkbasedissuesorproblems that you are prepared to explore during the introductory session for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk 21 who is presenting the workshop altstratfieldsateamofhighlyexperiencedleadershippractitioners workingwithlocalnhstrustsandlocalcouncilstodelivercontemporary programmes that have a real impact of service users key to the delivery teamare:trevordolan,laurieinglisandhelenmanciniwholeadateam of experienced colleagues book by email christine@altstrat.co.uk or phone 01536 560550 and online www.altstrat.co.uk 01/03/2012_v1 allcoursescanbedeliveredforgroupsinhouseandatlocalvenues 22

[close]

p. 13

15 managing the media in a nutshell thehealthserviceandthosethatdeliverithavealwaysbeenthesubjectofmediainterest,but withevergreaterpublicscrutiny,increasingregulatorypressurestoreportstatisticsandincidents togetherwiththeeraof24hournews,seniormanagersandcliniciansfindthemselveshaving todealwiththemediaperhapsmorefrequentlythanthey dlike.thiscourseaimstoprovide participantswiththetoolsandtechniquestodealwiththemedia,handlepressandbroadcast interviewsandlooksatwaysinwhichwecanusethemediatoourownadvantage 1 6 advocacy in healthcare in a nutshell thenhsoperatesinacomplexpoliticalenvironmentanditcanoftenfeellikethemerrygoroundofpolicy andorganisationalchangeisnotonlyneverending,butalsotakesplacewithoutrecourseorconsultationwith thosethatactuallydeliver.thiscourseaimstoempowerthosethatwantasayinthedevelopmentofhealthcare policy,whowanttounderstandthepoliticalsystem,wanttoknowwhothepoliticaldecisionmakersareandmost importantlyhowtheycaninfluencethem is it for me advocacy in healthcare thisworkshopisaimedatallpractitioners,clinicians,seniormanagers,doctorsandpeople workinginthevoluntarysector,whomaybeaskedtocommentorspeaktothemediaonbehalf of their organisations is it for me thiscourseisforallpractitioners,gps,seniormanagers,clinicians,socialworkersandvoluntary sectoremployees.itshouldappealtoanyonewhodeliverspolicyonadailybasisbutwantsto haveasayinhowthatpolicyisdeveloped how will i learn thisisaninteractiveworkshop,whereyouwillhavethechancetolearnthetheoryandputitinto practice.youwillhavetheopportunitytotakepartinamockmediainterviewbasedonasubject thatyouarelikelytoexperienceforreal.youwillbeaskedtocompletesomepre-workshopactivity to ensure that real live examples can be used to facilitate active problem based learning on the day how will i learn thisisafullyinteractiveworkshop,whereyouwillcoverthetheoryofpoliticaldecisionmaking intheukaswellashavingtheopportunitytobuildapoliticaladvocacycampaignarounda subjectwhichisclosetoyourheart.youwilllearnfromreallifeexamplesandseehoweffective politicaladvocacycanreallybringaboutchange.youwillbeaskedtocompleteasimple preworkshoptaskandbringittotheworkshopandusethisasthebasisofareallivepolitical advocacy campaign advocacy in healthcare what will the course cover · findoutwhatjournalistsreallywant · discoverthedo sanddon tsofmediainterviews · practiceundermockinterviewconditions · learntipsfordealingwithdifficultjournalists what will the course cover · · · · · anintroductiontothebritishpoliticalsystem anoverviewofwestminsterandwhitehall howtoembarkonapoliticaladvocacycampaign tipsonmessaging,timingandactivities puttingthetheoryintopractice;buildingyourownpolitical advocacy campaign for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk how will this make a difference what participants say i used to find dealing with the media daunting but this course helps to put media interest in perspective and provides practical help and advice for media interviews thisisaonedayactivitybasedworkshopwhichcanbelinkedto`politicaladvocacyinhealthcare and`effectivespeechdelivery toprovideagoodoverviewof`advocacyskillsinhealthcare they canbetakenasapackageofseparately.thisisaonedayactivitybasedworkshop.iftakenwith otherworkshopsandanassessmentitwillbeworth20creditsatundergraduateorpostgraduate level7.accreditationiswiththeschoolofhealth,theuniversityofnorthampton.thisisanideal wayto`dipyourtoeinthewater ofhighereducationandbuildcreditstowardsabscormsc degree weofferoptional1:1coachingtocontinuethelearningfromthiscourse andtohelpyouidentifyandreviewlongertermplans how will this make a difference what participants say after completing this workshop i felt both inspired and empowered by the fact that i could actually help to make a difference thisisaonedayactivitybasedworkshopwhichcanbelinkedto`politicaladvocacyinhealthcare and `effectivespeechdelivery toprovideagoodoverviewof`advocacyskillsinhealthcare theycanbetaken asapackageofseparately.thisisaonedayactivitybasedworkshop.iftakenwithotherworkshopsandan assessmentitwillbeworth20creditsatundergraduateorpostgraduatelevel7.accreditationiswiththe schoolofhealth,theuniversityofnorthampton.thisisanidealwayto`dipyourtoeinthewater ofhigher educationandbuildcreditstowardsabscormscdegree weofferoptional1:1coachingtocontinuethelearningfromthiscourse,andtohelpyouidentifyandreview longer term plans for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk who is presenting the workshop altstratfieldsateamofhighlyexperiencedleadershippractitioners workingwithlocalnhstrustsandlocalcouncilstodelivercontemporary programmes that have a real impact of service users key to the delivery teamare:trevordolan,laurieinglisandhelenmanciniwholeadateam of experienced colleagues who is presenting the workshop altstratfieldsateamofhighlyexperiencedleadershippractitioners workingwithlocalnhstrustsandlocalcouncilstodeliver contemporary programmes that have a real impact of service users key to the delivery team are trevordolan,laurieinglisandhelenmancini wholeadateamofexperiencedcolleagues book by email christine@altstrat.co.uk or phone 01536 560550 and online www.altstrat.co.uk 01/03/2012_v1 23 allcoursescanbedeliveredforgroupsinhouseandatlocalvenues 24

[close]

p. 14

17 effective and engaging speech delivery in a nutshell atsomepointinourcareerweallhavetodeliverimportantspeechesandideallywewantthem tobebothmotivationalandinspirational,whateverthetopicandhoweverdifficultthemessage however,whetherit stoaconferenceroomofthousandsoraboardroomofjust20,delivering effectivespeecheswhichkeepyouraudienceengagedcanoftenfeellikeanuphillchallenge thisworkshopaimstohelpparticipantslearnthetoolsandtechniquesfordeliveringeffectiveand engaging speeches 1 8 leadership ­ restorative supervision ­ engaging communities in a nutshell thehealthvisitorsimplementationplan2011­15setsoutavisionforrevitalisinghealthvisiting servicesthroughthreeworkprogrammes;growingtheworkforce,professionalmobilisationand aligningthedeliverysystems.ourprogrammeofthreeonedayworkshopswillhelpdevelopthe keyskillsandbehavioursneededtorespondtothesechallengesandthedemandsofthenew health visiting roles is it for me advocacy in healthcare thiscourseisforallpractitioners,gps,seniormanagers,clinicians,socialworkersandvoluntary sectoremployeeswhointhecourseoftheircareerneedtodeliverpresentations,speeches trainingortalkstoanysizedaudience.thetheoryandpracticecoveredinthisworkshopareas usefulintheinterviewroomastheyareintheconferencehallsothisisaworkshopthatwillappeal to a broad range of participants how do we help you meet these challenges byofferingthreeonedayworkshopsfollowedbyoptionalcoachingorclinicalsupervisionwhich focus on restorative supervision how will i learn thisisafullyinteractiveworkshop,whereyouwillcoverthetheoryofdeliveringeffectivespeeches aswellashavingtheopportunitytoputwhatyou velearntintopractice.youwillhavethe opportunity to deliver a real life speech to camera on an issue you are likely to cover in your field ofwork,learnfromyourownexperienceaswellasfromothers,butallinasafeandconstructive environment.youwillbeaskedtocompletesomepre-workshopactivitytoensurethatreallive examples can be used to facilitate active problem based learning on the day clinicalsupervisionisaprocessthatpromotespersonalandprofessionaldevelopmentwithin asupportiverelationshipbetweenequals.therestorativeelementislinkedtothesupporting processesrequiredtoreview,evaluateand,ifnecessary,changepractice building community capacity community capacity can be seen as the capacity of people in local health communities to participatewithpublicsectorservicesbasedoncommunityinterests,bothasindividualsand throughgroups,organisationsandnetworks.itinvolvesthreemainprocesses;buildingsocial capital delivering services and governance to bring about change in local services health visitors implementation plan leadership for change what will the course cover · · · whatmakesagoodspeech howtodeliverspeecheseffectively apracticalsessionwhereyouwilldeliveryourspeechtocameraandwatchitback withthechancetoreceiveconstructivecriticismfromtrainersandfellowparticipants leadershipforchangesupportsthedevelopmentoftheskillsneededforhealthvisitorstoengage motivate and support their existing teams and to be seen as leaders in introducing public health initiatives in their local communities is it for me theprogrammeisdesignedforhealthvisitors,teamleadersandmanagersworkinginthe nhsandindependentsectorsinhealth,educationandsocialcare,andpeopleworkinginthe voluntary sector participantswillmostprobablybeinaclinicalorleadershiprole,responsiblefordeliveringfront line services ,education or managing health visitors how will this make a difference what participants say although watching myself back on camera was a rather scary experience it did help me to see where and how i could improve thisisaonedayactivitybasedworkshopswhichcanbelinkedto`politicaladvocacyin healthcare and`effectivespeechdelivery toprovideagoodoverviewofadvocacyskillsin healthcare theycanbetakenasapackageofseparately.thisisaonedayactivitybased workshop.iftakenwithotherworkshopsandanassessmentitwillbeworth20creditsat undergraduateorpostgraduatelevel7.accreditationiswiththeschoolofhealth,theuniversity ofnorthampton.thisisanidealwayto`dipyourtoeinthewater ofhighereducationandbuild creditstowardsabscormscdegree weofferoptional1:1coachingtocontinuethelearningfromthiscourse andtohelpyouidentifyandreviewlongertermplans how will i learn thisisaseriesofthreeactivitybasedworkshopslinkedbytheuseof asocialnetworkingsitedesignedspecificallyforaltstrat sworkshops theycanbetakenasapackageorseparately.weofferoptional1:1 coaching and group supervision to continue the support and to help you embed learning from these days into your practice youwillbeaskedtocompleteasimplepreworkshoptaskandbring ittotheworkshopinwhichyouhighlightsomeoftheproblemsyou arehavingimplementingtheplan.thiswillformthebasisofadayof active problem based learning for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk 25 who is presenting the workshop altstratfieldsateamofhighlyexperiencedleadershippractitioners workingwithlocalnhstrustsandlocalcouncilstodelivercontemporary programmes that have a real impact of service users key to the delivery teamare:trevordolan,laurieinglisandhelenmanciniwholeadateam of experienced colleagues book by email christine@altstrat.co.uk or phone 01536 560550 and online www.altstrat.co.uk allcoursescanbedeliveredforgroupsinhouseandatlocalvenues 01/03/2012_v1 26

[close]

p. 15

19 user focussed consultancy in a nutshell thenhsandsocialcareisawashwithconsultancyofferswithawiderangeofprices­our approachistoworkwithorganisations`startingwiththeendinmind buildingon`whatworksin yourorganisation andshowingtheeffectourworkishavingontheuser is it for our organisation wehavearangeofconsultancyofferingscovering ·training&education·coaching·largeandsmallgroupfacilitation ·psychometricassessment·lean&sixsigma·businessstrategy·commissioning ·bidwriting·writinginhouseandexternalpublications·callcentredevelopment how will we work together consultancy ourconsultantsworkcollaborativelywithclients,workinginpartnershipwiththemtodevelop solutionstotheirownproblemsusinga`processconsultancy approach.weemphasiseanactive learningmodel,sharinglearningacrossorganisations.wealwaysworkwithyoutodevelopways of embedding change into the organisation for the future how can we help you altstratfieldsateamofhighlyexperiencedconsultantseachwithmanyyearsexperienceof workinginthepublicandprivatesectors.wearecomfortableworkingwithteamsfromtheboard totheshopfloor.weprovideyouwitharangeofconsultantswithextensiveexperienceintheuk andinternationally.whopossessarangeofacademicqualificationsfromdegreetodoctorate theywillmeetyourneedstosupportprojectsandservicedeliveryfromanhourtodays weeksormonths.thebenefitsofworkingwithusare · averageconsultancyratesof£450perday · providebreakdownofinvoicingforevery15minutes · sourcingawiderangeofindependentconsultants · quickresponse­initialcontactwithin48hours how will this make a difference what participants say i just wanted to say thanks again for your help in `getting on the horse and to let you know how pivotal the opportunity with you guys was in moving forwards for more details please contact chris tebbutt programme manager tel 01536 560550 email christine@altstrat.co.uk book by email christine@altstrat.co.uk or phone 01536 560550 and online www.altstrat.co.uk 27 allcoursescanbedeliveredforgroupsinhouseandatlocalvenues 01/03/2012_v1 wenowhaveareallyeffectiveccggettingveryclosetobeing authorised.wearesuccessfullychallengingourlargeprovidersand inspiringpeopletoworkwithusinwaysiwouldneverhaveexpected.we have very good engagement from the bottom up a good example being aworkshopheldthisweekwhere130peoplefrompatientstonursesto councilchiefsandconsultantsgaveuptheirafternoontocometogether tobuildapathwayforproactivecare 28

[close]