EnglishCentral Hotel and Tourism Coursebook

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A full beginning course in learning English for Hotel and Tourism

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p. 1

a complete introductory course watch the video clips complete the exercises practice speaking the videos

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p. 2

englishcentral makes improving one s english fun and effective by turning popular web videos into powerful language learning experiences englishcentral users not only watch videos they speak them and receive instant personalized pronunciation feedback via our cloud-based system students watch authentic videos then speak the videos they are motivated through authentic content and a point based system students learn by taking video quizzes of the vocabulary of each video we also have a cutting edge phonetic speech recognition system which will give students valuable feedback about their speech sign up students make your own school classrooms groups assign video tasks and build curriculum for your students track your student s progress and print reports discuss and get tips on our teacher s forum teachers can track and assess their students using englishcentral.

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p. 3

using this book this book is meant to compliment the low level video content of englishcentral the book can be used in class and students can then speak the videos and do the quizzes on englishcentral it is built in recycling of the curriculum teachers should make a class invite students and add these videos to the class page all free to do on englishcentral in class 3 steps are recommended have the students in pairs or small groups discuss the unit previewing questions then watch the videos together repeat as necessary students can follow with the script if needed the script can also be used as a listening cloze model the speech with students using a high level student each person can be a person in the dialogue students should visit englishcentral and speak the speech and get instant fluency feedback model this in class once so the students understand registration and how to use the player students complete a simple fill in the blanks activity to consolidate their learning of the vocabulary and language forms next students can prepare their own version of the dialogue and perform for the class each close dialogue is set up so students can use the blanks to make their own further on englishcentral students can study the vocabulary in quizzes that s it students can then in a language lab or at home use englishcentral and speak the videos do the video quizzes for each video teachers can set goals for students track their progress also have an end of book commercial contest either students using these commercials or make their own it can be lots of fun and very motivating we hope you enjoy using englishcentral in this blended fashion englishcentral teacher s guide englishcentral user s guide

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© 2011 by englishcentral inc isbn 978-1-345-84356 6 printed in the u.s.a.

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table of contents unit 1 arrivals introductions greetings at the airport greeting and introductions small talk describing a trip past tense modals learn how to introduce your friend with no sweat 11 meet my friends 13 nice to meet you a japanese businessman visits silicon valley for a business meeting with potential partners 15 social etiquette hazely lopez gives tips on how to introduce oneself properly and how to make good conversations the presenter offers tips on how to smile effectively and make a better impression 17 smiling is important 19 unit 2 traveling troubles jet lag a new professional joins the business team 22 rapping flight attendant a flight attendant raps about the things passengers need to know when aboard a plane 24 fear of flying two colleagues discuss some fears about airline travel characters talk about different time zones 26 time zones 28

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unit 3 getting around catching a bus two people are talking at a bus stop and discuss when the next bus comes four excited people had never thought that the midnight rider they built would hold a world record despite being short on cash anyone can still see the world three friends discuss places they have traveled 31 heaviest limousine 33 how to travel cheaply 35 places visited 37 unit 4 accommodation stay in paris cite internationale universitaire of paris as a place to stay in paris an employee and her boss exchange vacation experiences more than 100,000 people visit this ice palace but only a few has the nerve to spend the night a stunning hotel exhibits both artistry and history that runs back to world war ii 40 vacation talk 42 the ice hotel 44 hotel lutetia 46

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unit 5 at the hotel checking in a hotel guest checks in at the front desk 49 guest services a guest asks about the services in the hotel 51 bed bugs bedbugs are difficult to control and can cost thousands of dollars to get rid of them a hotel guest orders breakfast to be delivered to his room 53 room service 55 unit 6 still at the hotel ice rink free ice skating in paris until midnight 58 concierge a tourist asks for directions to the boston duck tour 60 another ice rink free ice skating in paris until midnight 62 switchboard an employee leaves a message for a colleague with a telephone operator 64

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unit 7 telephoning answering a call an employee leaves her name and message to an operator so her colleague can call her back an employee leaves his office and extension numbers to someone for his colleague an employee wants to confirm an order and to discuss the payment schedule an employee returns a client s call about his shipped order an employee asks her experienced colleague for tips on calling customers 67 messages 69 structuring a call 71 returning the call 73 what makes a good call 75 unit 8 traveling places the big apple an introduction to the must-see parts of the big apple here some easy steps to follow and let you have fun at a water park two friends discuss plans for a summer road trip 78 fun at the water park 80 road trip 82 scheduling problems colleagues discuss a very full business trip 84

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unit 9 dining out ordering drinks a man and woman in a cafe order drinks 87 seinfeld meets superman the man of steel and the american comedian have a meal and a chat at a restaurant ordering lunch at the cafe 89 i ll have a burger 91 this isn t what i ordered getting the wrong order in a cafe 93 unit 10 shopping sweater shopping jana pays for a sweater with her credit card 96 trying on clothes shopping in the cynthia rowley boutique 98 i need a suit help in shopping for a business suit 100 leisure time what to do with down time while traveling on business what do you get the 1-year old who has everything 102 buying a baby gift 104

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p. 10

before you watch 1 what ways can you say hello say good-bye 2 how can you make a good impression so others will like you give some tips 3 when do you shake hands with clients how do you shake hands 4 what topics can you discuss when making small talk task you are meeting guests who just arrived in the hotel lobby act out a conversation introducing yourself and the guests to your manager tell the guests what to do perform for the class.

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p. 11

greetings at the airport are you yes you must be it s nice to finally meet you in person thank you for picking me up you re welcome we re happy to have you here i ll take you to first to check in and then we can meet to discuss your account sounds

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finish the sentences 1 2 3 4 5 6 7 8 9 the was too expensive can we this tomorrow i m tired your plans great i ll take you to your room so you can relax it s nice to you he can you to your hotel after the meeting we re to have you here i m happy to ly meet you let s relax and we can talk business 10 do you have an with this bank?

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p. 13

meet my friend hi lauren have you met my friend no i haven t nice to meet you you too lauren is in my class and i work with lauren at the that sounds yeah i like it there i work in the i work with kids too i tutor them with cool that sounds really interesting see i knew you would like each other.

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p. 14

complete the sentences 1 2 3 4 5 6 7 8 9 have you met my david david is in my french it was nice to you do you my friend john i knew you guys would like each other i for a school and teach physics dancing s really fun the physics class was very ing my child goes to in the morning 10 my teacher is an interesting

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nice to meet you hello mr tanaka welcome to silicon valley software i m jack vp of sales very nice to you i m takashi tanaka general manager of tokyo technology it s nice to meet you as well please me taka i m victoria vp of marketing it s great to finally meet you face to face after speaking so on the phone it s nice to put a face with the voice thank you for coming all the way from japan to visit our company we ve been looking forward to meeting you today how was the it was long but very good i just arrived at san francisco airport 3 hours ago wow you must be tired from the long flight is the jet bothering you i m fine i was able to get some sleep on the airplane would you like something to we have coffee tea soda and water here oh thank you i could use some coffee the caffeine will help me stay awake during the meeting of course my will bring it for you right away.

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