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inlingua intercultural communication 1 the goal of the program is to learn key skills for effective intercultural interaction in a multicultural business environment specific goals and objectives are to define the concept of culture and the specific terms that are used in discussing it o to increase self-cultural awareness and knowledge of other cultures by learning and applying a cultural framework of cultural difference to identify situations in which miscommunication could occur and practice communication skills o and techniques that allow a person to minimize or overcome barriers to effective communication introduction why intercultural communication goals and objectives unit 1 basic concepts of culture 1.1 what is culture 1.2 definition of terms unit 2 understanding how cultures differ 2.1 what are cultural patterns 2.2 cultural values reflected in proverbs 2.3 the inlingua framework of cultural difference ifcd 2.4 cultural comparison ­ mapping the cultures unit 3 communicating across cultures skills to bridge the communication gap ating 3.1 what is intercultural communication 3.2 suspending judgment describe interpret evaluate 3.3 managing stereotypes 3.4 analyzing behavior why people do what they do 3.5 practicing intercultural communication how far can you stretch cultural conclusion inlingua genova s.r.l via san luca 12/50 16124 genova italia telefono r.a +39 010 586788 fax 39 010 8932551 e-mail genova@inlingua.com http www.inlingua.it/genova/it centro esami city&guilds presa d atto mpi membro di confindu confindustria fapi clc cert-18411-2007 2007-aq-mil-sincert settore ea:37 exp 2013

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p. 2

2 intercultural communication working effectively with the japanese ommunication imagine the following scenario karen wilson asked her japanese trading partner masato ito for a lower price on the japanese japane product she was purchasing mr ito smiled and replied i ll do my best two weeks later karen received the invoice with the original price karen appealed to mr ito asking the price be decreased because of the size of the order mr ito said that will be difficult that two weeks later karen received another invoice and it still showed the original price karen felt let down and confused by mr ito`s responses what is happening here the intercultural training material from inlingua international is just what you need to maintain your competitive edge in the marketplace marketplace this program identifies and teaches key skills for effective intercultural interaction when working with japanese or in japan the culture specific module should be used together with the culture with general module as a one or two day program introduction program objectives unit 1 mapping japanese culture unit 2 japanese cultural core values 2.1 harmony wa 2.2 human relationships ninghen kankei 2.3 form kata unit 3 leadership and decision-making in japanese culture making 3.1 leadership in japanese business 3.2 decision-making the japanese way making unit 4 negotiating with the japanese 4.1 negotiating style in japanese culture 4.2 dealing with a conflict inlingua genova s.r.l via san luca 12/50 16124 genova italia telefono r.a +39 010 586788 fax 39 010 8932551 e-mail genova@inlingua.com http www.inlingua.it/genova/it centro esami city&guilds presa d atto mpi membro di confindu confindustria fapi clc cert-18411-2007 2007-aq-mil-sincert settore ea:37 exp 2013

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working effectively with the chinese 3 the program working effectively with the chinese is a must for those who want to learn key skills for effective intercultural interaction when working with the chinese or in china introduction ­ program objectives your goals and objectives unit 1 ­ mapping chinese culture unit 2 ­ chinese cultural core values 2.1 guanxi 2.2 shehui dengji social status 2.3 jiejian money/thrift and prosperity unit 3 ­ conflict resolution in chinese culture 3.1 concept of mianzi face 3.2 conflict resolution and face saving unit 4 ­ negotiating with the chinese 4.1 primary negotiation style in chinese culture otiation 4.2 negotiating with the chinese conclusion ­ doing business in china opportunities and challenges inlingua genova s.r.l via san luca 12/50 16124 genova italia telefono r.a +39 010 586788 fax 39 010 8932551 e-mail genova@inlingua.com http www.inlingua.it/genova/it centro esami city&guilds presa d atto mpi membro di confindu confindustria fapi clc cert-18411-2007 2007-aq-mil-sincert settore ea:37 exp 2013

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working effectively with the us americans 4 the goal of this program is to learn key skills for effective intercultural interaction when working intercultural with us americans or in the usa introduction ­ program objectives your goals and objectives unit 1 ­ mapping american culture unit 2 ­ american cultural core values 2.1 just do it 2.2 all men are created equal 2.3 what s the bottom line unit 3 ­ leadership and decision-making making 3.1 classic american leadership style 3.2 decision-making in the american way making unit 4 ­ negotiating with americans 4.1 hallmarks of us negotiating style 4.2 negotiating with americans a case analysis conclusion ­ doing business with us americans appendix 1 background information for understanding american culture 2 business protocol usa 3 further reading inlingua genova s.r.l via san luca 12/50 16124 genova italia telefono r.a +39 010 586788 fax 39 010 8932551 e-mail genova@inlingua.com http www.inlingua.it/genova/it centro esami city&guilds presa d atto mpi membro di confindu confindustria fapi clc cert-18411-2007 2007-aq-mil-sincert settore ea:37 exp 2013

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