root

 

Embed or link this publication

Popular Pages


p. 1



[close]

p. 2



[close]

p. 3

john doe is the quality manager at xyz industries a component supplier that manufactures metal stampings and light assembly products the company has a reputation for supplying high quality parts on a consistent basis seldom has there been a customer complaint.

[close]

p. 4

this is janet a quality support engineer cse at the customer assembly plant the cse s report any problems to john for investigation and follow-up.

[close]

p. 5



[close]

p. 6

judy henson is the qa auditor at the assembly plant.

[close]

p. 7

ben folsom is a machine operator on the rivet line.

[close]

p. 8

at 7:00 a.m john receives a call from janet hi john i received a call from a customer yesterday who said that he received five defective stabilizing brackets in his order that s not good what have you found out so far?

[close]

p. 9

well i obtained the lot numbers from the customer checked the remaining inventory and discovered

[close]

p. 10

that the brackets were made by the second shift operator i checked the remaining inventory and there were no defects in the remaining 326 pieces good work janet exactly what was the defect janet emails a diagram of the defect to john

[close]

p. 11

john vies the diagram while janet continues normally the stabilizing bracket is fastened to the regulator motor with three rivets the five defective brackets had only two rivets in them the lower set of rivets on all five brackets was missing a rivet this was the first time that the problem occurred.

[close]

p. 12

john sets-up containment procedures at the plant warehouse to sort for discrepant materials as of this morning two more defective brackets had been found in the remaining pieces of inventory next the investigation

[close]

p. 13

john begins his investigation with sam the team leader hey sam it looks like there s a problem with some of our stabilizing brackets instead of three rivets we ve found a batch that only has two which one of your lines runs that assembly the stabilizing brackets that would be the east line john heads to the east line

[close]

p. 14

john talks to ben the machine operator on the east line hi ben i m investigating some defective stabilizing brackets have there been any recent difficulties with the rivet machine the rivet machine no i haven t noticed anything out of the ordinary and there have never been any quality bulletins posted in the two years that this part has been running john decides to stay in the area to watch the machine run for awhile

[close]

p. 15

after about 15 minutes john sees ben dump rivets into the feeder bowl to prepare for the next run shortly after restarting rivet operations ben walks over to another riveter and comes back with a steel rod john is curious about the rod

[close]

Comments

no comments yet