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learning and change services 2012 management managing for development results organisational development private sector for development facilitating processes

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contents 3 4 6 8 9 10 11 13 23 29 35 39 46 48 50 51 welcome open entry training courses mdf indochina about mdf consultancy services coaching services training services tailor-made training courses and workshops management and personal development managing for development results organisational development private sector for development facilitating processes training courses by other mdf branch offices in asia practical information open entry courses open registration training planner registration for open entry courses 2012

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welcome facilitating change calls for change in a constantly changing environment looking around us we see a growing demand for new topics like climate change policy influencing and policy monitoring evaluation in programmes and in organisations within organisations we observe a growing recognition to support leadership at middle and higher level thus leadership skills emotional intelligence and coaching are a few examples of the expressed needs among our clients another trend i see is the increasing role of the private sector in development with personal experience in the private as well as the development sector i see a chance to get the best of both worlds for our work and our longer term goals for all stakeholders in this connection we now offer a course on the cooperation between both worlds to bundle the energy while we include above topics in our programme in 2012 we continue providing more traditional mdf services to our clients in the region as well project programme management results-based management training and facilitation skills gender mainstreaming and value chain development in our approach to our services we also made a shift toward need and resultorientation we spend more time on the intake to get to know the context and needs and we spend more time in coaching on the job or from distance after a workshop or training course to increase effectiveness and results for our clients organisations i am very proud that we have a strong and dedicated team with international and national trainers and consultants to provide our services and to act pro-actively when it comes to meeting clients needs our consultants are experienced in their field and bring practical experiences into our courses to bridge theory and practice our professionals are based in vietnam laos cambodia and the philippines we expand in the region to better serve our clients needs in a cost-effective way we look forward to meet you in 2012 and design and implement suitable interventions for you to solve your challenges in your daily work we look forward to get to know your context and to work with you and see how we can contribute to solutions using our experiences and passion for our work our world is about people in a changing environment pui yee chan ms director mdf indochina

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about mdf 6 mdf training consultancy is a global management training and consultancy organisation with a head-office in the netherlands mdf aims to contribute to improved management effectiveness of organisations responsible for policy formulation funding or implementation of interventions that improve the wellbeing of people with our indochina motto facilitating leaps in achieving results and our global maxim our world is about people we express mdf that we seek for changes through and for people indochina aims our services and products mdf delivers training coaching and consultancy services · training open entry training courses tailor-made courses facilitation and workshops · consultancy services mdf has international experience in policy level consultancies and in the identification implementation monitoring and evaluation of development interventions · coaching we aim to boost in particular the communication management and leadership skills of clients our approach in the intake for consultancy assignments and tailor-made training programmes we want to grasp what the challenge and objective is so that we do not simply address symptoms or pursue the wrong target where relevant and appropriate we probe into issues sometimes with inconvenient questions but always with respect and resultorientation we apply the best of our professionalism to notice misunderstandings and disagreements when participants doubt or challenge what we present rather than overwhelm them we create space for exploration and debate while we are not entertainers we try to connect to the motivation of our clients and only proceed with content once we connect to interest and enthusiasm our reference point is not only the agreed deliverables we are contracted for such as reports or workshops while at the intake we aim to set the right goal at the end of the day we hope to see you achieve it to be a preferred provider by paying attention to five dimensions intake intensity interaction interest impact-orientation

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7 our clients we deliver services to a wide variety of organisations including donors governments non-government organisations consulting firms and other private actors all involved in development interventions participants in mdf training courses are professionals working in asia africa and europe various un-agencies undp who unv fao ifad btc ateneo university de manila world press photo orbis eye care wwf ministry of finance of vietnam vvob handicap international giz ait swiss development cooperation cbm aecid gcf as t our trainers and consultants mdf trainers/consultants are specialists in particular fields related to organizational development program development project management and personal development specialists in the technical fields have practical experience in planning implementing and evaluating of development projects and are involved both in training and consultancy activities to ensure that they maintain a close link with day-to-day practice in the field mdf staffs are professionals who take the initiative to create good and sincere working relations with course participants and clients in the field while keeping abreast of current trends and issues in development cli en e ts xa in m th ple e s re of ce nt p

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consultancy services 8 our consultants worldwide are involved in consultancy services in the field of project programme and policy formulation monitoring and evaluation as well as organisational and institutional assessment and development awareness doing new doing mdf works with the so called organisational learning cycle as a guiding concept in our consultancy and facilitation work the cycle depicts the process involved in learning and change it looks at content blue boxes and attitude yellow banners which are two aspects that need to run hand in hand the significance of the olc is that it points to the importance of facilitating and monitoring that all parties genuinely proceed through the cycle as shortcuts and rushing will undermine long-term commitment and therefore sustainable results reflecting ability willingness deciding commitment s thinking rc e on xa su mp lta le nc s o ys f er vi ce participatory organisation assessment and development mdf consultants involve key staff of your organisation or project along with collaborating stakeholders in a process of analysing the organisation project to determine the actual position they have in their institutional setting after this analysis our consultants will diagnose the causes for successes and failures to formulate and present strategies for organisational and institutional improvements monitoring and evaluation utilizing a participatory approach we conduct reviews of your organisation project through interviews focus group discussions and workshops with thorough analysis based on our fact finding mdf consultants present recommendations and strategies for improvements human resource development plans based on the objectives of your organisation or project we help to establish the competencies needed along with an examination of the current capacities our recommendations include analysis of existing strengths and strategic approaches to capacity building and human resource management for your organisation or project ou

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coaching services 9 mdf matches the fast developments in the region by offering high quality coaching services both in peer group setting and one to one face to face or via internet as expectations of management quality and service standards rise leaders and advisors require more refined skills senior western executives invest more in their own learning recognizing that what got you here won t get you there in other words they see that each next step on the ladder of personal and professional success requires a consistent learning effort we are here to meet that demand in your context our basic approach in coaching is to give the coachee the space to identify and set objectives with our support and facilitation we facilitate processes of growth both personal and professional in 2012 mdf will offer a series of peer coaching in hanoi see details on page 43 ou · we worked on motivation issues with several ambitious clients who perceived that they had limited influence and who faced limited progress rather than watering-down their dreams or suggesting pushing harder we helped them reflect and return with fresh yet realistic ideas how to continue their work · we advised agencies on how to address issues of under-performance or relationship damage our services included coaching on contract termination · in our training courses we encouraged our participants to develop their challenges as we jointly diagnosed them which often included things like declining requests or resisting pressure addressing root causes rather than symptoms communicating a larger vision and identifying inspiring personal and organizational goals · through a mixture of visits and emails totalling 2-10 days of support over a one-year period we can help you to truly introduce and institute change which you may have identified and adopted as an objective in a training course with us such changes may be in effectuating systematic result and impact orientation in project activities establishing an effective learning culture or effectuating servant leadership and selfdirected team-work without compromising accountability and results es of vic es r pl g se am in ex ach o rc

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training services 10 development is fundamentally about change personal organisational and social change facilitated by processes of learning in the context of development learning aims at behavioural changes through active involvement in acquiring insights and competencies in designing its training courses mdf systematically applies the principles of the adult learning cycle of kolb this cycle has four major steps experiencing processing generalising and applying the trainer often starts with methods that recall or provide participants with experiences doing seeing something during processing the participants reflect on their experiences in the generalising phase lessons are learnt in the applying phase the trainer facilitates how these lessons can be applied in the real life of the participants sustainable learning programmes deliver a long lasting and measurable impact on the knowledge skills and attitudes of participants we aim to design programmes materials and delivery methods in such a way that subjects are relevant and later applicable for our participants who are invited to participate actively and use their capabilities constantly we seek to deliver our courses in a safe yet challenging environment while offering variation in training methods and making use of feedback we see the trainer as a change agent the trainer s role is to present information or skills or to create an environment in which exploration can take place this way it is more likely that participants at the end of the course are confident and eager to apply what they have learned experiencing doing/seeing something applying using the insights processing reflecting analysing generalising abstracting from experience to life

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tailor-made training courses and workshops 11 our open-entry courses for 2012 for the development sector are presented in the following pages of this brochure while we publish our open entry training offer for the private sector through information leaflets however much of our work is tailor-made these training programmes are made specific to the needs and context of your organisation duration contents and location are modified to your specific requirements on the most relevant topics based on your organisational needs and requirements i ta s of rse es u pl co am de ex -ma r lo writing winning proposals and report writing duration 2-3 days programme · dentifying challenges and setting objectives · understanding your funder · understanding grant procedures and tor · problem and objective tree · misssion and outcome challenges · risk analysis · formats and persuasive writing skills leadership duration 2 3 days programme · vision principles and values · leading from good to great · authentic and effective communication · growth in your personal leadership style time and e-communication management duration ¼ 1 day programme · time management matrix · what really matters · email detox · productivity assessment tension and conflict management and negotiation duration 1-2 days programme · introduction what is a conflict · conflict management styles · negotiation situations · principled negotiation · non violent communication · dynamics of communication public private partnerships duration 2-3 days programme · benefits for government to work with the private sector · buzz words in private sector and public sector · formulating objectives and mandate of different types of organisations · case studies with reflection and feedback · working in a multi cultural setting · examples of successful cooperation see also our course on ngo-private sector collaboration on page 37.

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12 team retreat effective teams duration 2 days programme · effective team and its characteristics · team roles and their contributions · intercultural intellligence · analysing your team · group dynamics · team development · conflict management · developing team action plan strategysearch© and organisational development duration 2-3 days programme · what is the future need · what are we good at · what are we passionate about · experience-based intuition in decision making · sensitivity-based intuition · change management capacity works mdf is proud to have been selected to conduct trainings in capacityworks the giz model and toolkit to organisational capacity development and sustainable development which is also used to steer international cooperation projects since 2009 we regularly organise training courses in ede in english or in brussels in french besides the open subscription basic certification courses in europe mdf offers tailor-made courses courses of at least three days lead to certification which allows the participants to bid in giz tenders and act as consultants in giz projects coaching and motivation of staff duration 2 days programme · motivation models · situational leadership · coaching of staff · communication skills of the coach · practising coaching and giving and receiving feedback facilitation skills duration 2 or 4 days programme · experiential learning · participatory approach · the roles of the facilitator · interactive training methods · techniques and skills of the facilitator · group dynamics · delivery of a session and getting feedback i ta s of rse es u pl co am de ex -ma r lo c on ati pr oo steering structure pro ce ss es g and hin n ler ovatio inn strat egy su cc e s s fa c to rs objectivea and results concept

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management and personal development 13 bringing the best out in people a manager cares for results and for people the duties of a manager are therefore rather demanding these may encompass organising activities motivating staff monitoring performances fostering external relations presenting in public to name a few to be a good manager you need to know yourself and you need to possess a wide diversity of skills through our courses you will learn to better understand the rigours of managerial challenges and you will acquire insights into how you can best deal with them you will also practise with vital instruments and practical tools that will help you to successfully embark on managerial processes www.mdf.nl/pm-ic

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advanced management and leadership 14 your challenge as an experienced manager you want to learn grow and make a lasting impact you do not only want to be busy with daily operations you want to lead your staff according to a vision and in the process you want to communicate to people their worth and potential so clearly and powerfully that they come to see it themselves from managing to leading course highlights day 1 · defining leadership · leadership from different perspectives · levels of leadership day 2 · organisational leadership · personal leadership concepts and practice · your leadership style day 3 · creating a personal vision · influence and power day 4 · practical skills for leaders · communication authentic and effective day 5 · action plans · presenting ourselves as leaders do you have the following questions · how can i not only motivate staff but also inspire them · what competencies should i develop and engage · what are values that drive me as a leader course objectives after this course you will have the competence and confidence to lead others in line with your values and vision your first study object in the course is yourself your values and vision based on that we explore competencies of a leader the difference between leaders and managers and we practice leadership skills while matching your personal objectives with the needed skills to be an effective leader in your organization learning trails if you are a manager with limited experience the course on people management skills will be more suitable for you the course on aml targets experienced managers 5 years to explore your leadership style to improve leadership skills and increase self awareness.if you want to continue self reflection as a leader on specific questions consider working with a personal coach who could schedule face-to-face or online coaching sessions with you www.mdf.nl/aml-ic in hanoi you can also join our peer coaching trail for details and dates see page 43 aml 5 days hanoi 5 9 march bangkok 23 27 january manila 15 19 october 950

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project and programme management working on projects working together your challenge what i really liked in the pm was that it gave me a concrete toolkit of how to design implement and monitor effective projects but that was just where it started to get interesting what i liked where the skills to communicate your views and visions successfully and how to get to really understand others 15 course highlights see results-based management on page 24 and personal management skills on page 16 you realise that both tools and skills are needed to manage your project and programmes course objectives the pm is a comprehensive course to deepen your project and programme management competence paying attention to both practical management tools and interpersonal skills the pm is two courses in one results-based management and the personal management skills this course trains you in the tools and analytical skills for project design and implementation as well as in the interpersonal communication skills needed to work on any project and in any team learning trails the project and programme management pm course is the oldest and most popular course that mdf offers worldwide further learning can be in organisational development as organisations are the implementers of projects and programmes and their sustained effectiveness has an impact beyond the lifetime of projects www.mdf.nl/pm-ic in hanoi you can also join our peer coaching trail for details and dates see page 43 pm 10 days hanoi 14-25 may 1,550

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