p. 1

agency pricing holds call centres to ransom the agencies costs for filling your vacancy are more or less the same whether it s for one person or ten so why pay 10 15 of salary for every person you hire recruitment advertising has a fixed cost the number of applications received is the same time spent searching cv databases is the same time spent sifting screening applications is the same prefer to pay a price that treats call centres fairly agency approaches cause unnecessary work recruitment consultants paid commission on each person they place are driven to recommend anyone who is even just remotely in with a chance of getting the job the incentive is to recommend larger volumes of candidates there is no motivation to consider candidate quality you incur the cost of staff time wasted seeing unsuitable candidates there is a risk of hiring mediocre staff in lieu of a better alternative prefer to see fewer candidates but recruit more of them you have a cost effective quality led alternative imagine having a team of call centre experts just like you supporting you with your recruitment requirements a choice of call centre friendly pricing models guaranteed to save you money a unique approach designed specifically to save you time online training candidate profiling to drive candidate quality long term benefits e.g reduced absence attrition want to save money save time reduce attrition keep reading if you answered yes to any of the questions above

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p. 2

call centre recruitment is very different to other types of recruitment we understand this because we re call centre people just like you after redundancy in 2008 our experienced team of call centre managers coaches established call centre connect as the uk s first low-cost fixed fee recruitment service dedicated to finding recruiting training the very best front-line call centre talent we re the only call centre specialist recruitment solution to provide an option to pay per campaign not per person we re the only company in the uk providing free online call centre training our approach has been developed specifically for the call centre sector using the skills expertise of call centre experts with over 20 years experience our simple process is designed to be very easy to use our case studies show companies can cut costs by 89 on their recruitment spend we re so confident that ours is the simplest and most cost effective service available in the uk that we offer 2 unique risk free guarantees.

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p. 3

[figures below relate to case study 1 on page 7 whilst we re not a recruitment agency we do understand that over 90 of jobseekers search online your job advertised on up to 70 job boards social media sites monster jobsite totaljobs reed twitter linkedin facebook maximum exposure maximum response our experienced team hand pick the very best candidates based on your requirements eliminating the many hours your hr team line managers can waste vetting unsuitable applications we screen cv s interview by phone organise assessments track progress online with our free applicant tracking we keep you your candidates up to date at every stage we refuse to hold call centres to ransom over their operational requirement for high volumes of staff no placement fees pay per campaign not per person our pricing models are proven to reduce spend by 89 choose your price with our flexible campaign options discounts available for multiple campaign purchases capable people remain in their jobs for longer we provide free call centre training courses candidate profiling customer service sales team manager courses available attract high calibre candidates who invest in themselves better skilled agents get up to speed quicker saving you time recruit for attitude values not just skill set

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p. 4

in the world of call centres you often need to find people quickly our process is designed with this in mind and whilst we ll take time to understand your requirements we can start your campaign in just a few hours.

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p. 5

call centres have different requirements challenges so we provide an alternative solution for those who need something extra our unique talent bank option if you recruit an agent from your talent bank they leave your employment within 8 weeks we ll simply replace your recruitment credit you can find a suitable replacement from your talent bank.

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p. 6

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p. 7

ccc delivered in every way we had a choice of more than 30 trained candidates saved over 80 on recruitment costs modern housing solutions modern housing solutions are contracted to carry out maintenance tasks in the homes of over 45,000 service families in england wales they needed 8 helpdesk advisors with flexible skill sets to handle both phone written enquiries complaints in less than two weeks we had over 500 applications created a shortlist of around 30 all trained online recruited 8 ccc s pricing model meant modern housing solutions saved over 80 on their initial recruitment spend george mallon helpdesk manager modern housing solutions an exciting new process that we can move on quickly great results toohappy to recommend ccc paymentshield ltd paymentshield have over 300 dedicated employees in the uk are part of towergate europes largest independently owned insurance intermediary paymentshield where putting together a new outbound sales team to include 4 existing staff 8 new starters struggling to find suitable candidates using local recruitment agencies they needed a solution than that delivered results quickly two weeks after instructing ccc to proceed paymentshield recruited all 8 candidates have since run campaigns at several sites across the uk paul jarman customer service director paymentshield ltd

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p. 8

call our team now on 01244 420100 linkedin group call centre connect @robwccc facebook page call centre connect youtube/callcentreconnect

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