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management of projects and programmes 2012 managing for development results programme management of organisations organisational and institutional development facilitating processes private sector and development

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mdf board of directors herman snelder director mike zuyderduyn director mdf board of advisers poul bakker independent consultant eindhoven the netherlands lem van eupen general manager radio netherlands training centre hilversum the netherlands peter knorringa professor of private sector development the hague the netherlands jeroen de lange manager strategy knowledge and innovation cordaid ex senior economist world bank and dutch diplomat broek in waterland the netherlands nadira mirza deputy dean senior lecturer head of access widening participation school of lifelong education and development university of bradford uk klaas molenaar general director triodos facet bv zeist the netherlands kees zevenbergen director consultinq maasbommel the netherlands our logo visualises what in our view it takes to be successful in developing a better world for the future collaboration between colours races nations organisations companies and disciplines we all know the world is increasingly more a global village our logo caputures our commitment to contribute for making this global village a better place for everyone.

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`from learning moment to learning process 1 for almost 30 years mdf has been offering training courses many development professionals have benefitted from spending time for reflection and learning in our training centre in the netherlands and increasingly in sri lanka tanzania vietnam congo ghana belgium and indonesia as well in a developing world with an increasing pace we have seen these learning moments getting shorter whilst learning ambitions keep on growing time for personal development is getting scarcer but demands for performance in an increasingly complex environment become stronger this is calling for a different approach to learning and development a flexible approach that you as a manager trainer or adviser can easily integrate in your working reality this also means a more individual approach of maximum relevance to your learning needs at mdf we therefore introduce a number of blended learning trails such blended learning trails are much more than a single training course they logically link a number of related face-to-face training modules complemented by pre-course self-assessment and an inventory of learning needs e-learning and exchange platforms and post-course e-coaching of practical assignments and/or the application of learnings mdf designed dedicated learning trails for people managers international advisers and people in cooperating networks that can of course be further tailored to individual learning needs as mdf we want to offer you the opportunity to become member of a learning network consisting of professionals sharing a learning interest that can be of value well beyond your current position in this way mdf aspires to take you beyond a learning moment into a learning process that can be tuned and tailored to your own working reality also in 2012 we welcome you not just to be part of our courses but to be part of our learning network we sincerely look forward to meeting you soon mdf is about people and we therefore use this editorial to heartily thank hans rijneveld director from 2000 till 2011 for all his energy and ideas that helped mdf to become the organisation it is in 2012 herman snelder mike zuijderduijn directors mdf partners mdf develops a number of specialist courses in cooperation with our partners:

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contents 2 about mdf vision on learning consultancy services tailor made courses examples learning tracks open entry courses practical information guide to the training programme course calendar and fees in the netherlands 1 management of projects and programmes project and programme management management course for development practitioners project cycle management course writing winning proposals monitoring evaluation and learning outcome mapping gender mainstreaming in projects and programmes what participants say 4 6 8 9 10 12 14 15 20 22 23 24 25 26 27 28 29 2 management of organisations personal effectiveness leadership and people management strategic planning result based management human resource management in an international context financial management for non-financial managers knowledge management for development what participants say 30 32 33 34 35 36 37 38 39 3 managing for development results managing for development results capacity works alliance and network management dynamics and accountability alliance and network management leadership and facilitation 40 42 43 44 45

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3 4 organisational and institutional development institutional development and organisational strengthening organisational development for advisers and consultants international advisory course creativity in organisational problem solving international advisory trail intake period with intake assessment leading organisational change what participants say 46 48 49 50 51 52 54 55 5 facilitating processes training of trainers group facilitation advocacy and policy influencing how it works advocacy and policy influencing improving your practice competency based learning what participants say 56 58 59 60 61 62 63 6 private sector and development comprehensive assessment practicing corporate social responsibility value chain development value chain finance result measurement for sustainable private sector development what participants say 64 66 67 68 69 70 71 mdf branches mdf brussels mdf eastern southern africa mdf south asia mdf indochina mdf afrique centrale mdf latin america mdf west africa mdf pacific indonesia mdf nederland index colophon 72 73 74 75 76 77 78 79 80 81 82 84

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about mdf 4 mdf is a worldwide operating training and consultancy organisation since 1984 the year we started as `management for development foundation we aim to enhance the management capacity of professionals and their networks by providing participatory and experiential training and consultancy services the mdf network with its headquarters in the netherlands has regional offices in sri lanka belgium tanzania vietnam d.r congo ghana indonesia a representative office in latin america colombia and an independent office in ede serving the dutch market products and services mdf provides training courses workshops facilitations and consultancy services for individuals and networks of organisations working in the field of international cooperation our services are dedicated to strengthening managerial and organisational capacity required to ensure relevant effective and efficient performance in addition to the open-subscription courses of our regular programme mdf offers tailor-made courses and workshops these are often multi-disciplinary and tailored to meet the specific needs of our clients besides our training and facilitation services mdf regularly supports both alliances and individual organisations in the design and implementation of new strategies and capacity development plans as well as with the implementation monitoring and evaluation of international development interventions mdf has a wide experience in evaluating large programmes in different areas mdf brings together contemporary management theories and concepts with practical tools and approaches to successfully manage performance of development organisations programmes and projects worldwide our approach to training and consultancy is to offer a bridge from theory to practice we build upon existing experiences and our trainings are rich in visual elements and are participatory mdf provides services in the areas of · management of projects and programmes planning monitoring evaluation and learning · management of organisations leadership people and performance management · managing for development results mfdr alliance and network management · institutional and organisational development strategic planning change management · facilitating processes training of trainers and facilitators lobby and advocacy education · private sector and development corporate social responsibility value chain development staff mdf staff members are specialists in their particular field and are all practitioners of adult learning principles mdf staff operates both as trainer and consultant this enables them to enrich training courses with their own practice from the field whilst applying the latest management concepts in their consultancy work we believe that this way of working keeps mdf at the forefront of emerging development thinking and best practices mdf employs around 110 permanent staff members world-wide and in addition calls upon experts from its network of affiliated consultants all mdf experts are dedicated professionals working for and with our clients in constant awareness that the justification of their presence lies in their added value.

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5 clients mdf delivers its services on all continents to a wide variety of clients in the field of international cooperation they include multi and bilateral development organisations international and national non-governmental organisations national and regional government organisations universities and higher education institutes consulting firms and alliances of different composition course participants come from all different professional levels from junior associate to senior manager and diverse cultural backgrounds a selection of recent clients include · ageh · btc · dutch ministry of foreign affairs · cordaid · european commission · fmo · giz · iom · irish development cooperation · nuffic · oxfam novib · swedish cooperative centre · swiss development cooperation sdc · spark · stichting woord en daad · train4dev · un-agencies undp ilo unido unaids un habitat · universities and higher education institutes in africa asia and latin america · wilde ganzen · wwf international characteristics of mdf the participatory and experiential learning principles incorporated in all our services encompass fundamental values such as · the interest and willingness to learn and share ideas with others · the possibility to simplify complex matters and · the fact that experience and wisdom are available within networks organisations and individuals we reach consultancy objectives by combining our professional knowledge and experience with those of our clients often mdf thereby serves as facilitator in an interactive learning process while at other moments we contribute our technical expertise and guidance the active involvement of our clients in diagnosis planning and change has the double benefit of mobilising commitment and making optimal use of existing information and views working with our many culturally diverse clients we have learned what it takes to improve the performance of individuals organisations and networks we believe that · trust is the basis for working together · craftsmanship is what each individual should aim for · internal and external relationships make our work more pleasant more dynamic and more effective mdf joined un global compact in 2011 to contribute to a more stable and inclusive global market and help build prosperous and thriving societies.

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vision on learning 6 facilitation of learning is the core of our business in our view learning goes beyond the transfer of knowledge as confucius already said around 500 b.c i hear and i forget i see and i remember i do and i understand learning is acquiring new or modifying existing knowledge behaviours skills values or attitudes by making the learner responsible for and take active part in his/her own learning process mdf trainers and consultants are uniquely skilled in putting such active learning methods in practice you are important to us at mdf we emphasise that our world is about people we enjoy working with people from different cultures and with diverse professional backgrounds that share the common interest of learning we believe everyone has unique experiences and ideas that are valuable to share and can be built upon that is why we value participation and diversity in our training and consultancy methods as key elements in creating a pleasant learning climate for all our clients and participants it s all about people and respecting your diversity mdf professionals appreciate the importance of being sensitive to diversity be it in gender culture age or ability or absorption capacity our ability to deal with diversity in a subtle and respectful manner helps making your learning process more meaningful and sustainable we acknowledge that people have different learning thinking and working styles all these styles have their value and benefits it is therefore that our trainers and consultants use a wide range of different working and training methods in our effort to reach an optimal match with your personal learning style our courses are a carefully designed blend of exercises case-studies role-plays presentations and films assessments simulations and debates essential in tuning our learning process to your needs and styles is the shaping of a continuous dialogue with ample space for you to give feedback on what works and what works less it s all about people and appreciating your experience we value the best of your competences and experiences we build onto these in our joint effort to help you perform even better the challenge is to find out what even better means within your context starting from a careful mapping of your personal learning needs and desires we endeavour to tailor our courses and consultancies as much as possible to your needs whilst being open and honest about the feasibility of your learning ambitions during the learning proces we carefully monitor whether we are still on track and adapt methods and modules as needed our professionalism also includes that we offer you the latest insights we share our international experience in the application of contemporary theories methods and tools that have proven their value in practice it s all about people and meeting your working reality our services both training and consultancies are specifically geared to bridge the latest theoretical insights with the practical challenges of your working reality we take you beyond the what into the how question using hands-on straightforward up-to-date tools and methods by trying out and jointly reflecting on new work methods and approaches we aim to help you gain new insights that are ready-for-use in your daily work you will leave our courses armed with a concrete action plan to put your new learnings into practice.

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activist having an experience concrete experience a happening task stimulus 7 observation thinking mulling over discussing pragmatist planning the next step testing concepts in new situations trying out new behaviour abstract conceptualization ways of seeing self and the world new notions theories attitudes intentions reflector reviewing the experience theorist concluding the experience figure 1 kolb s learning cycle with adaptation to add honey and mumford s learning styles after dearden et al 1999 it s all about people at mdf and back home training and consultancy is not an end in itself our services are often only the first part of larger learning and change processes that continue well beyond mdf s involvement in recognition of this we regularly offer coaching beyond our courses consultancies or assist in assessing the impact of our services after three to six months in addition we increasingly provide access to our virtual learning communities by use of e-learning platforms and social media so join us on linkedin facebook and twitter blended learning and beyond already for a number of years mdf uses blended learning in some of her services blended learning is a learning approach where various complementary delivery modalities combine learning in a face-to-face classroom setting together with distant learning methods blended learning allows for a more gradual and natural way to learn the intense classroom learning period is preceded by on-line personal training you practice newly acquired insights and techniques and you get feedback from your mentor and/or access to learning platforms with reference materials you may exchange experiences with co-participants and trainers and receive e-coaching it s all about people and knowing their field mdf staff members are both trainers and consultants they are specialists in their particular fields and have practical experience gained from a variety of different development organisations all over the world our staffs are involved both in training and consultancy activities to ensure that they maintain a close link with day-to-day practices in the field we believe that this way of working enriches the training courses and keeps our staff always at the forefront of emerging development ideas and best practices mdf experts are professional people with initiative they create good and sincere working relations with the course participants and our clients in the field mdf.training.consultancy group mdf training consultancy www.twitter.com/mdfhq

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consultancy services and tailor made courses 8 tailor-made courses and workshops the needs of an individual organisation and its staff often demand that training packages are organised to suit their unique context this means that besides the course content also timing duration location and even language can be adapted to fit the specific learning needs of our clients this way the participants can take most advantage of newly acquired knowledge and skills tailor-made training courses offer a much appreciated challenge to our trainers to go that extra mile to get into the heart of the matter and find the road that may not be found in any standard book or training manual each of our regular courses can also be adapted to meet your specific needs such a tailor-made course can be delivered at a place and at a time that is convenient to you consultancy services our approach in providing consultancy services is tailored to the specific requirements of our client and varies from the provision of independent technical expert advice to coaching or process facilitation mdf furthermore offers interim management services our consultancy assignments range from project and programme evaluations to capacity assessments and the design of capacity building trajectories to the facilitation of strategic planning and organisational learning and change processes increasingly such consultancies are not provided to one independent organisation but to a network of cooperating organisations often spread out over the different continents an important part of consultancy services is dedicated to long term capacity development of higher education institutes and universities in africa asia and latin america this is often in collaboration with other dutch universities and technical institutes interested the initiative for these types of assignments lies with you as client based on the expertise required the time available the staff involved and our availability we select an appropriate trainer or consultant to support you the duration of the assignment depends on your wishes the complexity of the projects or programmes and the number of participants courses and assignments can be conducted in english french spanish portuguese bahasa indonesia or dutch should you wish to know more about what is possible please let us know so that we can get to know you and your context better and we will work out the best solution together to illustrate our broad and diverse experiences as trainers and consultants we present a number of examples of recent assignments more examples are on our website www.mdf.nl/experiences

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logical framework methodology training and implementation support to enhance the delivery of project outputs and outcomes e-learning course coaching of cso leaders on organisational development tacso western balkans turkey 9 lto-noord the netherlands supporting alliance dynamics in mfs-2 alliance woord en daad red een kind implementing active learning methods to strengthen higher education institutions the netherlands nuffic indonesia support in creating employment through improved private sector services for united enterpreneurship coalition spark kosovo liberia palestine rwanda burundi design and implementation of the joint learning programme to built capacity on national level in managing for development results mfdr train4dev evaluation of the office of the auditor general dutch embassy rwanda mongolia malawi benin cameroon nicaragua bogota lesotho tanzania

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mdf learning tracks 10 the mdf courses are interrelated and build upon each other are you already familiar with the opportunity to compile your own learning track this is a track existing of multiple courses that you join within one year this offers you an all-round learning experience and will boost your career based on your individual learning needs you compile a learning track yourself or opt for one of the existing learning tracks below contact our registration officer and study adviser at mdf to finalise the track and the adjusted fee we offer you to join three courses for the price of two coming down to an average of 30 reduction per course learning track for leaders personal effectiveness leadership people management strategic planning mdf offers a comprehensive learning process for aspiring leaders in organisations working in the current context of international cooperation this learning track addresses your essential personal and technical competencies as a people manager this track enables you to give more effective direction to yourself your team and your organisation as a whole learning track for advisers institutional development organisational strengthening organisational development for advisers consultants international advisory trail the learning track for organisation advisers starts with the institutional development and organisational strengthening course followed by the organisational development for advisers consultants course advisers who wish to professionalise their advisory competencies further can choose to become an internationally recognised adviser through the international advisory trail.

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11 follow three courses pay two learning track for managers personal effectiveness project programme management ·human resources management ·financial management ·knowledge management the track deals with the challenges of project and programmes managers it deals with all phases of projects and programmes from analysis to evaluation as well as personal management skills you can then further specialise in a number of management areas such as hr financialor/and knowledge management learning track for managing results together capacity works alliance network management · managing for development results · advocacy policy influencing results can no longer be attributed to just a single actor companies governments and civil society organisations contribute to shared results by binding forces learn how to create synergy in the networks you are part of more information on learning tracks www.mdf.nl/learningtracks

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open entry courses practical information 12 course fee and accommodation the course fee covers tuition fee course materials lunch and dinner during course days and where applicable study visits health and third party liability for courses longer than two weeks mdf offers weekend excursions free of charge mdf conducts all the training courses at its international learning centre `de bosrand located in ede the netherlands the centre has adjoining hotel facilities a business centre with computers including wireless internet e-mail facilities and a number of recreation facilities if you wish to book accommodation through mdf costs will be 80 per night including breakfast the accommodation costs will be added to the course fee on the invoice please indicate on the registration form whether you will make use of this service or not hotel de bosrand de bosrand has been a centre of international activity since 1988 as an international learning centre we provide a good environment for our guests our hotel has all the features to make any training or meeting a success spacious surroundings comfortable rooms restaurant services and nine fully equipped conference rooms our enthusiastic staff is delighted to welcome you and to make your stay with us a pleasant experience our location ensures that you will enjoy your visit weather permitting be sure to also enjoy the splendour of national park de hoge veluwe after a long day in the training or conference room you probably want to relax for a bit enjoy dinner in our restaurant and spend a quiet evening on our terrace or in our bar prefer exercise our hotel can arrange a tennis court and offers miles of nature trails in the woodlands for walks and cycling if you d rather stay indoors we offer a billiards pool table board games and more you can keep in touch with your home base from our internet café with complimentary internet access more information on de bosrand can be found on the website www.debosrand.com registration and payment to register please visit our website select the course you want follow and complete the registration form you can also request the registration form by letter telephone fax or e-mail in any case your registration should be followed by a letter of confirmation from your sponsoring agency as soon as this letter is received mdf will confirm your provisional registration you will receive an invoice for the course fee and accommodation when indicated we should receive the payment two weeks before the start of the course only after receipt of the payment your participation is guaranteed and your hotel accommodation can be definitely booked.

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13 please start the visa application procedure in time it may take six weeks or more to obtain a schengen visa check with the embassy of the kingdom of the netherlands in your country for the exact procedure mdf reserves the right to withhold a fee for administrative and other costs for cancellations prior to the start of a course a suitably qualified replacement may attend the course instead of the registered person without extra charge mdf also reserves the right to cancel a course if too few participants have registered in 2012-13 a limited number of fellowships are available for eight mdf courses through the netherlands fellowship programme nuffic nfp these courses are · international advisory course page 50 · management course for development practitioners en+fr page 23 · project cycle management course page 24 · monitoring evaluation and learning en+fr page 26 · gender in mainstreaming in projects and programmes page 28 · competency based learning page 62 the nfp target group consists of mid-career professionals working in development organisations for more details and requirements visit www.mdf.nl/sponsorships we wish to inform you that the chance of being awarded a nuffic fellowship is about 10 fellowships individual participation in mdf courses and training programmes may be financed by donor or fellowship organisations most participants however are supported by their own organisations project funds earmarked for training participants who do not have access to these project funds may obtain funding or fellowships through one of the many assistance programmes operating in their country from bilateral agencies netherlands germany etc or international agencies such as the ec delegations fao ilo unesco and undp mdf itself has no funds for financing participants and we regret that we cannot assist you in obtaining sponsorships course information on www.mdf.nl the code is indicated at the bottom of each course page for example www.mdf.nl/ppm-nl.

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