General Conditions

 

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General Conditions

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General Conditions In accordance with these General Conditions of Travel (CGT), the person or firm (hereinafter called the client) entrusts HAMAN SCANDINAVIA AS (hereinafter called HAMAN) to consult, organize and arrange a group tour for participants named by the client. By submitting a booking order to HAMAN, you agree to the following General Conditions of Travel – unless stated otherwise in the offer. 1. BOOKING 1.1. In order to ensure a good co-operation, early bookings are recommended (if possible, not less than two months before the start of the tour). 1.2. The implementation of a booking will start immediately on receipt of a written booking order. 1.3. The group tour has to be paid as indicated on the due date of the invoice / bill. Vouchers and travel documents will only be released upon receipt of full payment for the tour. Payment by credit card can only be accepted if agreed in advance, and a supplementary charge will apply when payment is made by credit card. 1.4. In order to guarantee the requested room/ accommodation, HAMAN requires a rooming list 30 days and a booking status 10 weeks prior to departure. 1.5. If the supplier requires a deposit, HAMAN reserves the right to request the same amount from the client in order to ensure the services of the supplier. 1.6. For offers which require extensive research, HAMAN reserves the right to charge a quotation service fee. This will be refunded upon booking to the invoice amount. 1.7. For bookings including “technical visits / study visits” a fee of EUR 50-100 per visit will be charged. 2. TOUR PRICING 2.1. The price of the group tour is valid for groups of more than 15 persons, or as stated in the offer, and it is calculated on the basis of the contract prices submitted by HAMAN’s suppliers. If the group consists of less than 15 persons, HAMAN reserves the right to charge for additional costs. 2.2. HAMAN reserves the right to adjust the prices for reasons that HAMAN cannot be held responsible for, such as new or increased charges or taxes, general price alterations, fuel increases, and increases arising from currency/ exchange rate fluctuations. The tour prices will be adjusted if the exchange rate increases with more than 5% during the period between the initial booking and the tour departure. 2.3. Children up to 11 years of age are accommodated in an extra bed in (adult’s room) and given a discount of 30% of the basic price (maximum 2, given premises can accommodate). Children cannot be included in the tiered rates (the valid rate is based on adults only) and the child discount cannot be combined with other discounts. All supplements, however, will be charged to the full amount. 3. INSURANCE 3.1. Travel and cancellation insurances are highly recommended. The client is responsible for informing travellers of the importance of adequate travel insurances. 4. FREE OF CHARGE (FOC) 4.1. If the client books a tour for at least 30 paying participants, two more persons may travel FOC on the same basic tour arrangement (from 15 paying participants the 16th is FOC, from 31 paying participants the 32nd is FOC, and from 47 paying participants the 48th is FOC: 15 + 1, 30 + 2, 45 + 3). From 30 paying participants, driver and guide get a single room at the hotels without any costs and single cabins on the ferries. The third FOC place will be offered as a ½ double room. This FOC policy is valid unless stated otherwise in the offer. For groups with a local driver and guide booked through HAMAN, the first and the second FOC places will be given to the driver and the tour guide. 5. WITHDRAWAL BY THE CLIENT AND ADJUSTED BOOKING 5.1. The client may cancel a tour for a whole group on the following conditions if not stated otherwise. All cancellations must be done in writing. a) If the tour is cancelled at the latest 35 days prior to the start of the tour, no charges will apply. b) If the tour is cancelled at the latest 30 days prior to the start of the tour 5% of the total costs will be charged. c) If the tour is cancelled 29-15 days prior to the start of the tour 75% of the total costs will be charged. d) If cancellations take place less than 14 days before departure, 100% of the total group tour cost will be charged. 5.2. Bookings with a changed travel date made by the client are considered as withdrawals and followed by a new booking. 5.3. Provided that the tour remains booked, the client may cancel single places if not stated otherwise:

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a) Cancellations of single places up to 10% of the booked services are accepted without any charge up to 28 days before the start of the tour. If more than 10% is cancelled, the same fee applies as for cancellations of whole groups. b) For cancellations 28 -4 days before departure, HAMAN reserves the right to charge 50% of the amount but minimum of EUR 50/NOK 450/SEK 450. c) In case cancellations 3 days or later before the start of the tour, the full amount will be charged without any reduction. 5.4. If individual participants end the tour before the tour has ended or been finalized, the client cannot claim any refunds from HAMAN, regardless of which reason the participant had to end the tour. 6. UNUSED SERVICES 6.1. If the client does not use all and / or part of the services to their full extent as arranged, no refunds will be granted by HAMAN. 7. WITHDRAWAL FROM CONTRACT BY HAMAN 7.1. If the client has not delivered a name list 30 days prior to departure, HAMAN reserves the right to cancel the whole group in order to avoid cancellation fees from the suppliers. 7.2. HAMAN can withdraw from the contract if the tour cannot be carried out as a result of force majeure such as strikes, political upheavals or acts of war, epidemics, disasters, etc. The payments already made will be refunded to the client, but no further claims will be accepted. 7.3. If HAMAN has to cancel a group tour arrangement, HAMAN will - if possible - offer a similar tour and within the given time. The client is not obliged though, to accept the new offer. 8. CHANGES OF PROGRAMME 8.1. In the interest of the client, HAMAN reserves the right to change certain travel services already agreed upon, such as accommodation, transport, methods of transport, excursions etc. to a higher standard before the start of the group tour. 8.2. Program changes made by the client with less than 13 days prior to departure will be charged EUR 20 per change. 8.3. Program changes made by the client within three days prior to departure or after the tour has commenced are possible. However, in these cases a fee will apply to amendments made. 9. HAMAN’S LIABILITY 9.1. HAMAN as a travel agent has the obligation towards the client to choose all services carefully, such as coach companies, airlines and shipping companies, hotels and restaurants etc. and also to organize the group tour with the best possible conditions. 9.2. In case services are not fully carried out due to the error of HAMAN, HAMAN reserves the right to provide equivalent services in compensation. In this case, further damage claims are not accepted. 9.3. Subject to the settlement in paragraph 9.2, in case a breach of contract is committed, the direct liability of HAMAN for immediate loss or injury to the client subsists, provided that the breach was not caused by force majeure or the behaviour of the client or a tour participant, and that it is a question of the non-performance of a promised service or an alteration of services which has less value than the service agreed upon in the original agreement. The amount of this liability is restricted by the sum of the agreed cost of the tour. 9.4. Furthermore, the providers of the various services are personally liable to the client, in case the services are not being carried out in a satisfying way or to their full extent, contrary to the expectations. 9.5. The liability of the individual coach, shipping and other transport companies contracted by HAMAN for the purpose of organizing a group tour, depends on the appropriate laws of the General Conditions of Business, on the contract obligations and on common usage. 9.6. Any arising complaints must be directed to the supplier with a copy to HAMAN immediately and confirmed in writing. In the event that complaints cannot be solved on the spot by the supplier or with help of HAMAN’s emergency phone, they have to be directed to the supplier with a copy to HAMAN in writing within 30 days after the end of the tour. Later claims will not be taken into consideration. 10. VARIOUS CONDITIONS 10.1. Every participant is responsible for providing own personal travel documents such as a passport, visa, and vaccination certificates. The visa costs are not included in the tour price. 10.2. Road fees are not included in the tour price unless otherwise stated. 10.3. By air transportations, the client is responsible for that tour participants follow the luggage regulations of the airline. Airline taxes are generally not included in the flight- or tour price unless stated otherwise. 10.4. Court of Arbitration: Oslo Court. Haman Scandinavia AS Grenseveien 82 N-0663 Oslo Tel. +47 22941379 fit@haman.no www.haman.no Haman Scandinavia Västra Finnbodavägen 2 S-13130 Stockholm-Nacka Tel. +46 8 7910045 groups@haman.se www.haman.se December 2015

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