July 2017 Auto & Trucking Atlantic

 

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July 2017 Auto & Trucking Atlantic

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auto CARS • TRUCKS • JOBBERS C-STORES • INSTALLERS • RECYCLERS CARWASHES • SERVICE STATIONS DEALERS • GARAGES • BODY SHOPS & trucking CELEBRATE #BIGHEARTS CONVOY 2017! (STORY ON PAGE 38) THE JONES BOYS OF NEW BRUNSWICK (SEE PAGE 18) RAISE YOUR LABOUR RATES! (SEE PAGE 26) JULY 2017 $4.95 AUTOMOTIVE RECYCLERS DON’T CALL US JUNKYARD DOGS ANYMORE! THE 3 R FUTURE OF OLD TRUCKS (SEE PAGE 28) WIN PRIZES!!! A RUST CHECK SWAG BAG OF GOODIES OR A STANLEY 123-PIECE SOCKET SET FROM NAPA! CROSSWORD GUESS & WIN DETAILS ON PAGES 45 AND 46! OWNED AND PUBLISHED BY ALFERS ADVERTISING & PUBLISHING INC. Publications Mail Sales Agreement Number: 40062985

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scan & visit our online hub! Call us toll-free: 1-866-423-3939 Fax us: 1-902-423-3354 E-mail us: rob@autoatlantic.com Mail us: 51 Bethany Way Halifax, NS B3S 1H6 ADVERTISING DIRECTORY: PAGE 44 PUBLISHER / OWNER Robert Alfers rob@autoatlantic.com EDITOR Carter Hammett carter@autoatlantic.com NATIONAL SALES MANAGER Meg Devries meg@autoatlantic.com OFFICE MANAGER James Somers james@autoatlantic.com Auto & Trucking Atlantic magazine is owned and published bi-monthly by Robert Alfers of Alfers Advertising & Publishing Inc. For advertising rates or information regarding Auto & Trucking Atlantic magazine, please call or write to us at: 51 Bethany Way, Halifax, Nova Scotia B3S 1H6. Tel 902.423.6788 • Fax 902.423.3354. Opinions expressed in Auto & Trucking Atlantic do not necessarily reflect official policy of Alfers Advertising & Publishing Inc. Printed and produced in Canada. Publications Mail Agreement No. 40062985 Return Undeliverable Canadian Addresses to: Alfers Advertising & Publishing Inc. 51 Bethany Way, Halifax, NS B3S 1H6. For Neville! auto a&ttlraucnktiincg VO LU M E SIX TE E N • ISSU E 4 • J U LY • 2017 AUTOMOTIVE RECYCLERS DON’T CALL US JUNKYARD DOGS ANYMORE! Page 7 Page 12 Page 16 Page 18 Page 22 Page 26 Page 28 Page 45 Page 46 DON’T CALL US JUNKYARD DOGS ANYMORE! A once-maligned profession populated by scrap yard workers in it only for the bottom line, automotive recycling is gaining new respect as an environmentally-conscious player in a world where values are shifting faster than car gears. REDUCING THE ENVIRONMENTAL FOOTPRINT OF THE AUTO INDUSTRY – Did you know that over 80% of your vehicle can be recycled? A plea for more awareness. EMPLOYER OF CHOICE LUNCHEON – The Trucking Human Resource Council honours its own in an annual tradition THE JONES BOYS OF NEW BRUNSWICK – These guys grab an idea and run with it. And wait ‘til you see the results… LABRADOR NAPA GARAGE SUBJECT OF NEW DISCOVERY CHANNEL REALITY PRODUCTION – Been feeling like something’s missing since Corner Gas went off the air? This vid might fill the void. RAISE YOUR LABOUR RATES – Contributor Bob Greenwood suggests firing a customer to improve the bottom line…And he’s got the figures to prove it! THE 3R FUTURE OF OLD TRUCKS – Kenneth E. Seaton opens his bag of tricks and finds there’s an afterlife for old trucks WIN BIG! Rust Check Jacket, hat, touque and winter package, or a Stanley 123-Piece socket set from NAPA in our contests!! july 2017 n autoatlantic.com 3

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Letter from the Editor WHAT IS THE FUTURE OF THE AUTONOMOUS VEHICLE? By Carter Hammett IT APPEARS CALIFORNIA REALLY IS THE PLACE TO BE SEEN, ESPECIALLY IF YOU HAPPEN TO BE TOODLING AROUND IN A VEHICLE POWERED BY AUTONOMOUS DRIVING SOFTWARE. That’s what happened with Apple’s three Lexus RX450h SUV’s as they were snapped while moving around the San Francisco Bay area back in April of this year. The vehicles come fully loaded with sensors and cameras to navigate. After receiving the DMV permit, Apple employees jumped wasting no time getting it on the road. It’s rumoured that Apple’s given a deadline of year’s end to determine the feasibility of its own driving system. If the idea comes to fruition the notoriously private company could conceivably partner with vehicle manufacturers to produce something like CarPlay or perhaps even its own vehicle when appropriate. There’s a number of factors that just 4 autoatlantic.com n july 2017 might propel autonomous driving forward a little faster and disrupt driving as we know it. Among them is the EV platform. There’s a lot of money to be saved in maintenance alone. Oh, and there’s something about them being better for the environment too. Another aspect to consider is the sharing economy. With Uber all over the place these days and cost projections indicating that it’ll take at least a decade for riders to start coughing up bucks for a car of one’s own, the time is ripe for ride sharing. Not a new concept of course, but certainly a new methodology. And you barely need to mention that technology is now at a place where processor speeds are now suitable enough to handle operate a vehicle. Complement that with object detection, #D maps and the like, and the future might not be as far away as you think. If you’re in Pittsburgh, you can already connect with a self- driving vehicle via Uber, but safety drivers sit up front because the cars simply aren’t fully dependable or realized just yet, so you can expect the drivers to be around for a while. I suspect that with, among other things, the patently outrageous cost of home ownership in many of our urban centres, that car ownership may become a thing of the past. It won’t happen overnight of course…cities are typically slow to pass their regulations and some are notoriously slower than others. However, things will start accelerating once a standard has been reached. (These vehicles will also help level the playing field for many people with disabilities as well). I used to be quite hesitant at considering the viability of autonomous vehicles. Now that I’ve resigned myself to the idea, the question becomes how? Some of the anticipated benefits are more obvious than others: accident reduction and associated costs; lots and lots of free space (think about it: parking becomes redun- dant) and free time, less driver stress….the list goes on and on. Another bonus will be start-ups. There will be tremendous business opportunities in research and development, policing, troubleshooting, monitoring, upgrades, maintenance and more. All of this has the ability to change the very face of the cities we live in and that’s rather incredible to think about. Will there be negatives? Absolutely. Here in Toronto, Uber has encountered massive howls of protest from the taxi industry and that’s because--even if the feeling’s purely instinctual—cabbies know they will one day become redundant. Never mind: fifty per cent of the jobs available in the next decade didn’t exist 10 years ago. That’s how fast things are changing. Will you be ready to shift gears when the lights of change turn green?

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DON’T CALL U DOGS AN THE OLD SCHOOL LINEAR ECONOMY IS BECOMING A THING OF THE PAST. AT ONE TIME, EVERYTHING WAS MAKE, USE, DISPOSE. A NEW MODEL OF THINKING IS GROWING AND THAT’S THE CIRCULAR ECONOMY, IN WHICH WE KEEP RESOURCES ACTIVELY IN USE FOR AS LONG AS POSSIBLE, MAXIMIZING ITS VALUE IN THE PROCESS. SPOILER ALERT: IT ENDS WITH RECOVERING AND REGENERATING PRODUCTS AND MATERIALS AT THE END OF EACH SERVICE LIFE. FEW INDUSTRIAL SECTORS EXEMPLIFY THIS BETTER THAN AUTOMOTIVE RECYCLING. ONCE MALIGNED FOR SKETCHY PRACTICES, THE INDUSTRY IS TRANSITIONING INTO A MODEL OF RESPECTABILITY AND A LEADER IN ENVIRONMENTAL THOUGHT. 6 autoatlantic.com n july 2017

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US JUNKYARD NYMORE! By Carter Hammett WITH THE RECENT LAUNCH OF THE NON-PROF- IT ORGANIZATION, END-OF-LIFE VE- HICLE SECTOR COUNCIL (ELVSC) BACK IN NOVEMBER OF LAST YEAR, A TURNING POINT WAS REACHED IN AN INDUSTRY ATTEMPTING TO REDEFINE AND REPOSITION ITSELF IN A RAPIDLY CHANGING SECTOR THAT’S BRACING FOR THE FUTURE. The ELVSC will play a critical role as it supports the ELV management standard while providing training services to stakeholders in all aspects of ELV management. “It’s a standards-based solution to recycling end-of-life vehicles that we are seeking,” says Steve Fletcher, managing director of the Automotive Recyclers of Canada (ARC), an umbrella group of seven associations representing over 400 auto recyclers. He’s also the executive director of 180-member Ontario Automotive Recyclers Association (OARA). The ELVSC will also support provincial auto recyclers to meet regulated end-of-life recycling standards adopted by Ontario in March, 2016. Those standards form a critical part of ensuring that vehicles are dismantled with the proper management of hazardous wastes, and will require all Ontario ELV recyclers to prevent discharge of pollutants into the environment. The council is but one solution to a host of changes occurring in an industry that’s currently trying to shed an unfair image of a profession populated with lazy, unscrupulous, self-serving scrapy- ard wheeler-dealers, hell-bent on chasing their bottom line. And with the introduction of quality control programs, new sophisticated technology, improved training and a host of standards, the industry is packing its bags and moving into the twenty first century. Every year in Canada, approximately 1.6 million vehicles reach the end of their useful lives. Some have crashed. Some have trashed. Put another way, some vehicles have been victimized through accidents; others are simply “done.” Once upon a time these cars were considered scrap and thus disposable. But values change over time and now these former junk heaps are perceived as major players in the circular economy. That’s due in part to the fact that automobiles are the most recycled consumer product in the world today. They offer enough steel to produce 13 million (!) cars. You may not realize that much recycling happens while your car is still in use, through a process called automotive aftermarket recycling. In fact, about 80 per cent of your car can actually be reused or recycled. In Canada the sector creates thousands of jobs and generates over $1 billion in revenues. In the good ol’ U-S-of-A, auto recycling is the 16th largest industry. It employs over 100,000 people and contributes about $25 billion to the local economy, annually. In Europe, nearly eight million vehicles are recycled every year. Oh, and the environmental benefits shouldn’t be left out of the discussion either. The North American recycling industry saves about 85 million barrels of oil from getting used in making new or replacement auto parts. Automotive recycling is also responsible for contributing about 40% of all ferrous metal to the scrap processing industry. These figures can’t be ignored and their economic and environmental ben- efits have important ramifications that cut across international borders. Right now, however, the industry is in a state of flux. On the one hand, the industry appears to be populated partly by old school scrap heap operators in it for the bottom line, even as a new breed of recycler who takes his business and brand seriously enters the picture. Furthermore, the sector has been largely self-governed with some operators more business savvy and socially-andenvironmentally responsible than others. Hence, the influx of new standards and introduction of new regulations that are gradually turning the industry on its head. AUTO RECYCLING 101 Let’s start with some basics and one of the most basic questions is, what is automobile recycling exactly? According to Steve Fletcher, auto recycling tends to fall into two activities. “First, it’s essentially about buying cars nobody else wants because of accidents or general use,” he says. “There’s lots of good parts and they’re valid. Older cars still run but the owner doesn’t want to put the money into them. One of the hardest aspects of what we do is buying and finding vehicles since much is based on the reuse of parts.” “The other half” of automotive recycling deals with selling parts, that is, components like engines, fenders, roofs, quarter panels and others that are more commonly wrecked. “Our members want to use as much of the car as they can,” says Fletcher. “If they can’t sell the parts about 75 per cent of the metal will be recycled.” The most commonly-recycled parts of a vehicle include tires, batteries, radiators, transmissions, rubber hoses, mats, oil filters, wheels, windshield glass and more. We’ve written about recycling tires before, and they have been transmogrified into everything from playground foundations to highways to fashion accessories. Old batteries can be made into new july 2017 n autoatlantic.com 7

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At the Recycler’s Yard ones. Metals like steel and iron can almost be placed in a recycling category by themselves. But before any of that can take place, the car goes through a process, which includes conducting a substantial inspection to determine if the car can actually be repaired. If this is unlikely, the car moves into the dismantling phase. Most cars are dismantled and recycled. Fluids like antifreeze, transmission and brake lubricants, gas and oil are drained and the hazardous liquids are set aside for safe disposal. Gas and antifreeze can actually be filtered and reused. After this, the engine and transmission are removed from the chassis and the chosen parts are cleaned. Auto recyclers also remove and sell valuable metals in the car, such as copper from the radiator, or aluminum from the wheels or engine. Although some car parts can be used “as is” to repair other cars, still others are sold to remanufacturers to overhaul. The final remaining step in the process is crushing the remaining car body and then shredding into a fist-sized pieces of metal. About sixty percent of a passenger vehicle is composed of steel and iron. Interestingly, the steel used in a brand new vehicle contains at least 25 per cent recycled materials, and can include the hood, trunk, door, quarter panels or the shell itself. “It’s actually fascinating to watch,” says Fletcher. “It’s very labour-intensive on the dismantling and parts side. A lot of people think we’re reverse manufacturing!” “GAME-CHANGER” As fascinating as the process is, it’s also becoming governed by a series of policies and standards that have been long been percolating. That’s because it was virtually the “wild west” as Fletcher says, in terms of standardizing recycling practices. “There’s good recyclers and there’s bad recyclers. We need the government to help identify who’s good and who’s bad.” Some of the more unscrupulous recyclers caring only for their bottom line are built only for speed, and may not extract hazardous chemicals, like mercury, operating fluids or refrigerant, each of which can have devastating effects on the environment. For example, Fletcher says that a mere .85 grams of mercury is enough to pollute 20 hectares of land. Other liquids, like various operating fluids can have a devastating impact on groundwater. In March 2016, the province of Ontario introduced the Environmental Activity and Sector Registry (EASR), which creates a series of recycling standards that will put demands on all ELV recyclers to manage subject and hazardous wastes. ELV recyclers not meeting the standards will either have to invest in their business in order to meet the new regulations or leave the industry. The move has been applauded by many in the recycling world and described as a “game-changer” by others. Part of changing the game has been Canada’s rather late entry into the low carbon economy. While ELV recycling is indeed an ongoing achievement with 85 per cent of the ELV being recycled back into the economy, the launch of a sector council seemed like the next logical step. Introduced in November 2016, the End-of-Life Vehicle Sector Council (ELVSC) is an initiative of ARC with support of the Global Automakers of Canada and the Canadian Vehicle Manufacturers Association. The non-profit organization will perform a number of functions, including maintaining a uniform set of environmental performance standards for Canadian ELV recyclers that will serve as a foundation that have not developed regulated standards; facilitate the training of ELV recyclers with a view to assisting them in achieving regulatory compliance in Canadian jurisdictions with recycling standards like those currently operating in Ontario, BC and PEI. It will also play a major role in information dissemination about environmental data, while collaborating with stakeholders to research and support innovation in ELV-related resource recovery. Finally, the ELVSC will provide clearinghouse services to facilitate OEM-recycler technical data exchange. Fletcher says the NGO will provide standards-based solutions to recycling ELVs. “Ultimately as part of the solution, training is needed,” he says. “You need to show people here’s where materials need to be recovered. That training applies to both the processing side, including the all-important metal recovery as well as the dismantling side. The ELVSC will play 8 autoatlantic.com n july 2017

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At the Recycler’s Yard a vital role in enforcing and measuring those standards. “We need an operating standard that’s consistent and reliable so customers have faith in the product,” says Andrew MacDonald, owner of both Maritime Auto Parts in Glenholme, NS and Maritime Pick-A-Part, near Halifax. “It’s important to all have the same level of standard.” The agency also needs to collaborate with automotive manufacturers, with data sharing on the processing side forming an important part of an overall strategy. “It’s in the manufacturer’s best interest to ensure their models are handled at end-of-life,” says Fletcher. “It’s good corporate citizenship to be stewards of the vehicle.” MOVING INTO THE FUTURE With the sector council establishing its footing, the industry as a whole continues to redefine itself on a number of fronts. One of those variables is image. Many people still view the industry through the dated lens of the junkyard dog scrounging in the salvage, trying to make a fast buck. “We’ve never really explained our role we play in the lifespan of a car,” says Fletcher. “We’re much more than just junkyard dogs and need to educate people.” Complementing that will be improvements in training for the latest crop of automotive recyclers, especially in sales of parts and the technological realm. For all intents and purposes, tomorrow’s car is essentially a smart phone on wheels. “It’s about professionalizing the sale of auto parts,” says Fletcher. “That means improving the standard and getting better training and certifications. It’s helpful to understand how cars work, what can be repaired and understand why you’re pulling a specific part. “The parts counter personnel will also have to be trained.. These days you almost need to be a certified dismantler. We’re looking at developing core competencies for the big three areas: dismantling, sales and inventory.” “The Ford computer will be a Ford computer and will be unique,” says MacDonald. “That computer will need reprogramming. More often than not the car will become economic write offs because the components are more valuable than they used to be. “A great example is a mirror in the Mercedes. A mirror used to be just a mirror and was considered expensive at $100. Now, with blind spot cameras and LED a mirror will set you back anywhere from $500.00 to $1,000.00. That means you can fetch around $250.00-to-$500.00 for a used one. Parts are becoming more valuable and cost more money because of the complexity of it.” This means that automotive recyclers need to embrace technology and look at the “parts of the future”, like sensors and radar and they need to determine how these will be offered to customers. A recent IHS automotive survey indicated that the average age of cars on the road is 11.5 years. This means that vehicles not only have improved reliability, but also that consumers are more aware of preventative maintenance and regular servicing to maximize the life span of their vehicles. While consumers continue to purchase new vehicles, older vehicles continue to last longer. In fact, a 2015 USA Today article stated that the number of vehicles on the road 25-years-old and older is about 14 million. While the number of vehicles 16-to-24 years old is about 44 million. The cumulative impact of these numbers means new growth opportunities and revenue streams for a range of automotive providers in the aftermarket sector and other areas as well. With an increased awareness of both the environmental and economic impact of their role on the (national) stage, automotive recyclers will be well positioned to leverage this knowledge and open new doors while improving their image. Professional auto recycling is changing to meet a higher quality of customer service,” says MacDonald. “We’re continuously growing as a whole and we’re getting better at quality and delivery of parts.” THE CANADIAN AUTO RECYCLERS’ ENVIRONMENTAL CODE (CAREC) FORMED IN 1997 AS AN “ASSOCIATION OF ASSOCIATIONS”, THE AUTOMOTIVE RECYCLERS OF CANADA (ARC) IS THE NATIONAL VOICE OF THE AUTOMOTIVE RECYCLING INDUSTRY, REPRESENTING, THROUGH ITS PROVINCIAL AFFILIATES, OVER 400 END- OF-LIFE VEHICLE (ELV) RECYCLERS AND DISMANTLERS THROUGHOUT CANADA. In addition to providing a forum for the channeling of information and addressing Canada wide concerns, ARC is actively involved in the leadership, promotion and betterment of the automotive recycling industry across the country. One output of this is The National Code of Practice for Automotive Recyclers (CoP) which was developed in 2008 for recyclers participating in the National Vehicle Recycling Program - Retire Your Ride. Given the popularity and success of the CoP, it was decided to ensure that it should remain in use after the Retire Your Ride program ended in March 2011. Accordingly the CoP was renamed the Canadian Auto Recyclers’ Environmental Code (CAREC) and its scope expanded to cover all end-of- life vehicles (and not only vehicles targeted 10 a u t o a t l a n t i c . c o m n j u l y 2 0 1 7 by the Retire Your Ride program). CAREC provides recyclers with the most relevant information and tools to prevent hazardous materials contained in end-of-life vehicles from contaminating our water, land, and air during and after the vehicle recycling process. This guideline has been updated, in keeping with the latest regulations and policies. CAREC is an invaluable resource for automotive recyclers, outlining best practices for the environmentally sound management of end-of-life vehicles (ELV).   We encourage all auto recyclers throughout Canada to adopt the Code into their business practice. CAREC HAS THREE GOALS: 1. To convey the legal and mandatory requirements before, during and after the recycling process and promote best management practices within the industry 2. To promote pollution prevention and the 3Rs (Reduce, Reuse, Recycle) in the vehicle recovery industry to reduce the ecological impact of the automotive sector and 3. To ensure that there is a consistent set of practices that are aligned as much as possible, with federal, provincial and municipal laws and regulations, as well as with product and industry stewardship programs where applicable.

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At the Recycler’s Yard REDUCING THE ENVIRONMENTAL FOOTPRINT OF THE AUTO INDUSTRY By Kory Harrington YOUR VEHICLE MAY BE MORE EN- V I R O N M E N TA L LY- FRIENDLY THAN YOU THOUGHT . . . Recent changes in automobile production have improved the total percentage of what can be recycled in an average vehicle. Over 80% of a vehicle can be recycled. The changes in recyclable materials and non-recyclable materials have greatly improved, leaving recyclers with very little waste. Nova Scotia is home to many automotive recyclers. With the exception of 2016, vehicle sales and registrations have been on the rise in the province over the last number of years, leading to more vehicles being recycled annually. According to Statistics Canada, Nova Scotia has seen a small decrease in total vehicle sales in the province between 2015 and 2016. Statistics Canada reported 54,451 new vehicle sales in Nova Scotia in 2016, just shy of the 55,057 units reported in 2015. This small decrease was preceded by four years of constant growth. Nova Scotia offers many sustainable long -term careers throughout the automotive industry including recycling, and presents many opportunities for the province. The automotive industry plays an important part in the economy across Canada and the changes to automobiles are directly affecting sales. Consumers have become more aware of both their own and corporate footprints and they are requesting more sustainable products which also focus on reducing production pollutions. Many automotive manufactures have made drastic changes to the production process while creating new ways of using existing recycled material. For example, the sheet metal in new automobiles is composed of a blend of both recycled and new metal. Automotive manufacturers have invested in developing new and improved materials to help reduce the environmental impact of the industry. In the case of Ford Motor Company, Ford has reduced manufacturing energy use by 25% between 2010 and 2015. The reduction in energy consumption could be directly related to the use of bio-based plastics. Auto manufactures are switching to soybean or other agricultural-based products to produce plastics. This plastic is found in most manufacturers’ vehicles due to the fact that these materials are biodegradable. This development has led to automotive manufacturers producing vehicles which are almost completely recyclable. The process of producing a soy bio-based plastic also requires less energy, so a reduction in energy use also accommodates the change in products. Also, Ford has heavily reduced their water consumption across different vehicle plants. Your vehicle may be more environmentally friendly than you previously thought. Most automotive manufacturers have become aware of the environment impact of vehicle production and have or are developing ways to improve old processes. Toyo Tires has changed the materials they use to produce tires and they have incorporated walnut shells and bamboo fiber in the production process to reduce their environmental footprint. Toyo sources these materials through local vendors, which results in reduced costs due to the recycling process. Walnut shells are 12 a u t o a t l a n t i c . c o m n j u l y 2 0 1 7 Interstate Batteries • 593 St. George Blvd. • Moncton,N.B. • (506) 386-6777

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collected from walnut farmers and have little to no costs other than collection and processing. Incorporating an existing abundance of natural materials has helped set these companies apart from competitors. Walnut shells are used in the rubber compound to gain traction during slippery conditions. Toyo has incorporated bamboo fiber in their tires due to the abundance of the resource and the added strength over traditional compounds. Automotive recyclers across Atlantic Canada are for the most part small businesses. Most recyclers employ less than 15 employees and are locally owned and operated. Automotive recyclers collect, disassemble, and sort through the recyclable materials found in automobiles and dispose of the non-recyclable material in the safest manner. Automotive fluids are removed and disposed of in accordance with local laws. Consumers depend on the recyclers for replacement parts as well as providing a safe environment for years to come through safe disposal processes. The environment has become a major area of focus due to the environmental impacts of the automotive industry. Automobiles are now the most recycled con- sumer product in the world. The recycled materials make their way into new automotive parts production and other applications. For example, tires are often recycled into many different applications such as asphalt for roads. The Nova Scotia Automotive Sector Council (NSASC) works on behalf of auto recyclers, both new and used automobile dealers, retail gasoline dealers, collision repair shops, Canadian Tire and independent repair shops across the province. NSASC is collaborating with the automotive industry and the Nova Scotia Appren- ticeship Agency to develop strategies for improving current conditions in the province. The youth initiative, TestDrive has been created for youth 16-17 years old in provincial high schools to have the opportunity to explore a career in the auto industry while earning a wage and high school credits. Start your succession planning today by hiring a local youth! Why not become a part of the solution and be a TestDrive employer today? Contact Kory Harrington at testdrive@automotivesectorcouncil.ca. j u l y 2 0 1 7 n a u t o a t l a n t i c . c o m 13

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Industry News AXALTA CUSTOMER EXPERIENCE CENTER OPENS AXALTA COATING SYSTEMS (NYSE: AXTA), A LEADING GLOBAL SUPPLIER OF LIQUID AND POWDER COATINGS, HELD THE GRAND OPENING OF ITS CUSTOMER EXPERIENCE CENTER ON MAY 16, 2017 IN CONCORD, N. CAROLINA. Charlie Shaver, Axalta Chairman and Chief Executive Officer and Michael Carr, Axalta President-North America officiated the opening program with special guests Jeff Gordon, four-time NASCAR® Cup Series champion, and Rick Hendrick, owner of 12-time Cup champion Hendrick Motorsports. The Customer Experience Center is a 36,000 square feet training and conference complex designed to serve Axalta’s refinish, transportation OEM, and industrial customers. The Customer Experience Center boasts two world-class paint application centers, a collaborative mixing lab, and an exhibit lobby where visitors can witness the breadth and depth of Axalta’s coating systems and technology. The facility is located on the Hendrick Motorsports campus adjacent to some of the finest automotive technology and expertise in the world. “Axalta’s Customer Experience Center is part of our global commitment to put customers first and to revolutionize the coatings landscape,” said Shaver. “The facility combines cutting edge technology and Axalta expertise. I’m confident that the combination will be an asset for customers and help drive their productivity, growth and profitability.” Federal, state, and local officials participated in the event, honoring Axalta with certificates of recognition and welcome letters. United States Senator from North Carolina, Thom Tillis had an American flag flown over the Capitol building in Washington, D.C., which was presented to Shaver. “Axalta Coating Systems designs and mass-produces transportation coatings all around the world and having your new facility in Concord is not only exciting but will be a boon for our economy,” stated Congressman Richard Hudson, in a letter presented at the event. “The center will bring people from all over the country to train with state-of-the-art paint booths and a collaborative mixing lab.” In his remarks, Concord City Mayor, Scott Padget welcomed attendees to the Customer Experience Center and presented Shaver with a welcome letter from the city government that stated, “The City of Concord is honored to welcome Axalta Coating Systems and allowing us to be a part of the grand celebration on this day of May 16, 2017. On behalf of the Concord City Council, our management team, and the citizens of Concord, we welcome the opportunity for Axalta Coating Systems to make Concord home.” In the evening program, Axalta honored Rick Hendrick for his contributions to the sport of racing and for his recent induction into the NASCAR Hall of Fame. Shaver revealed that the boardroom in the Customer Experience Center will be officially named and dedicated as the Rick Hendrick Hall of Fame Boardroom. ABOUT AXALTA COATING SYSTEMS Axalta is a leading global company focused solely on coatings and providing customers with innovative, colorful, beautiful and sustainable solutions. From light OEM vehicles, commercial vehicles and refinish applications to electric motors, buildings and pipelines, our coatings are designed to prevent corrosion, increase productivity and enable the materials we coat to last longer. With more than 150 years of experience in the coatings industry, the approximately 13,000 people of Axalta continue to find ways to serve our more than 100,000 customers in 130 countries better every day with the finest coatings, application systems and technology. For more information visit axalta.com  and follow us @Axalta on  Twitter and on LinkedIn. 14 a u t o a t l a n t i c . c o m n j u l y 2 0 1 7

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