Information Booklet Waltham Forest 17/18

 

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Information Booklet for carers living in Waltham Forest

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support information advice

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support Carers FIRSTinformation advice FIRST Choice for Carers

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What we do The very nature of caring - of being there for a loved one facing ill health or disability - means too often people don’t at first, or sometimes ever, identify themselves as carers and therefore miss out on support. Without the right help and support, caring can have a devastating impact. Carers can quickly become socially isolated with their physical and emotional health, work and finances all potentially being hit hard. Carers FIRST offers a range of support including the following: Surgeries We provide personalised 1-1 support to carers by running surgeries within community hubs across Waltham Forest. Carers can make an appointment via our Carers Hub at a specific time convenient to them. They can then meet with one of the team to receive the individualised support they require. Social groups & drop ins These groups provide an opportunity for carers to meet together for mutual support and friendship. They are informal, sociable groups, with light refreshments available. Groups may be carer led or facilitated by a Carer Support Worker. Support groups These are groups which focus on health specialisms, for example mental health or dementia. There is always a member of Carers FIRST staff at the group and we often invite guest speakers to attend to offer specialist advice.

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Training We work with local organisations to provide training for carers to support them with their caring role. This includes caring for yourself, practical support such as first aid, moving and handling and help to improve your knowledge of the heath condition of the person you care for. Benefit Support: We have a Benefits Advisor who is highly experienced in providing general and more personalised advice on carers rights including disability and welfare benefits. If you have questions about or difficulty with wellfare benefits, don’t delay or put things off until later. Carers FIRST can help. Please visit page 12 to find out more about some of the benefits you may be able to access.

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How to Contact Us Carers FIRST provides a dedicated telephone support service through our Carers Hub. Someone available to take your call from 9am—5pm Monday to Thursday and 9am—4:30pm on Fridays. 0300 303 1555* When you call us, if you are new to our service, a member of our Carers Hub team will register you and take some basic information about the person you care for. They will then talk through your caring situation and provide information and advice relevant to your caring role including details about our services which may help you. Carers can call our hub at any time with their questions about their caring role. If our Carers Hub team are unable to help you we will arrange for one of our support workers to call you back. www.carersfirst.org.uk Info@carersfirst.org.uk Twitter.com/carers_FIRST Facebook.com/carersFIRST *Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.

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Carers Assessments. Under the Care Act 2014, if you are a carer and you appear to have any level of need for support, you are entitled to a Carer’s Assessment. This is not linked in any way to Carer’s Allowance. A Carers Assessment is the opportunity for you to tell someone what impact caring has on your life. The assessment may be carried out on the telephone, in a community venue, or in some circumstances at your home. The assessment will look at how caring affects your life, including for example, physical, mental and emotional needs, and whether you are able or willing to carry on caring. Before the assessment, sit down and think about your role as a carer. Be honest about the effects that caring has on your life. Without support, will you struggle to provide the care needed? Don’t feel that it is your responsibility to provide all the care needs or feel guilty if you can’t do it all. In many cases, it is better for trained professionals to carry out certain tasks - they have the time and energy to dedicate to the job. You might not have this if you yourself are elderly or you are also juggling work and/or a family

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Before the assessment think about the following:  Will you be able to talk freely if the person you care for is present?  Do you want or are you able to carry on caring?  If you are prepared to continue, is there anything, or anyone that could make life easier for you?  Without support is there a risk that you might not be able to continue caring?  Do you have any physical or mental health problems, including stress or depression, that make your role as a carer more difficult?  Does being a carer affect your relationships with other people, including family and friends?  If you have a job, does being a carer cause problems?  If you are struggling with any aspects of your caring role – who or what could help you?  Would you like more time to yourself so that you can sleep, take a break or enjoy some leisure activity?  Would you like to do some training, voluntary work or paid work? Carers wishing to have an assessment can refer themselves to the Adult Social Care team at Waltham Forest Borough Council: 020 8496 3000, Minicom 020 8496 3010 www.walthamforest.gov.uk wfdirect@walthamforest.gov.uk

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Carer Support There are a number of key organisations in Waltham Forest Carers FIRST works with to support carers including: The Alzheimers Society who support people living with a diagnosis of dementia, their carers and family, to navigate through their journey of dementia. The local office in Waltham Forest provides specialist advice, a dementia café and support groups. 020 8556 8171 walthamforest@alzheimers.org.uk Citizens Advice Waltham Forest (formerly Waltham Forest CAB) provides services face to face, over the telephone, by email and at outreach through specialist debt, welfare benefits and financial capability projects. Immigration advice at OISC level 3 is available and they work with referral partnerships for specialist housing advice. Advice, advocacy and guidance is also available for:  Problems with social care  Health complaints  Special Educational Needs and Disabilities (SEND) information and advice  Employment and Skills 0300 330 1175 www.walthamforestcab.org.uk admin@walthamforestcab.org.uk

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Universal Offer When carers are registered with Carers FIRST, carers are able to access our universal services for all carers which includes support groups, training, information and advice, help to access any benefits you may be entitled to and telephone support through our carers hub. We will send you regular What's On guides which details groups and events across Waltham Forest for carers which we are running. For those carers who provide an email address we will also send monthly e-bulletins which will let you know about wider support in community and other opportunities you may be interested in. Regular Carers Voice events will be run across the borough which will give carers the opportunity to have their say in the delivery of carer services as well as becoming more actively involved in raising awareness of carers and the issues faced. Look out in the What’s On guides for more details. Registered carers can contact our Carers Hub 9am—5pm Monday to Thursday and 9am—4:30pm Fridays where you will speak to a member of our Carers Hub team. They will give you the time to talk through the issues you are facing and will do their best to answer your questions and provide support to enable you to continue with your caring role. If needed, they will organise for a support worker to call you back, or they will book you into a surgery to speak with, or meet with a member of the team in Waltham Forest. Carers FIRST Support Workers do not work in an office but are based in the community and are able to meet you in a place convenient for you, in one of our surgeries in the community, or, on occasions in your home.

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Financial Support Often your caring responsibilities mean that your finances take a hit with 8 out of 10 families caring for someone saying that it has had an impact on their finances1. The benefits system is complicated, with each benefit having it’s own set of rules. Carers FIRST staff are able to navigate these benefits and our dedicated Benefits Advisor runs regular surgeries to help with more complex situations. The key benefits are: Carers Allowance: is the main benefit for working age carers. You may be eligible if you are looking after someone for 35 hours a week or more, who gets a qualifying disability benefit and earns less than £110 per week (after deductions). This is NOT means tested. Attendance Allowance: is a state benefit that helps with the extra costs of long-term illness or disability. This can be either physical and/or mental. It is for people aged 65 and over and is paid to the person with the health condition. Personal Independence Allowance (PIP): is a benefit for people aged between 16 and 64 years old and who have a long term illness or disability. Claiming this benefits can help the person you care for qualify for other benefits and/or tax credits To find out more, take a look at our website for fact sheets about each benefit. carersfirst.org.uk/?Carers_Rights 1 Carers Trust: Carers Rights Guide 2016

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Carers Contacts 0844 800 4361 | www.carers.org Offering information to support carers including an online community with discussion boards 0808 808 7777 | www.carersuk.org Adviceline open Mon-Fri 10am-4pm. Advice and carer campaigns and online forum. Carers Direct: 0300 123 1053 | www.nhs.uk Confidential information for carers. Lines open 9am—8pm weekdays; 11am—4pm weekends (except bank holidays) 0208 496 3000 | www.WalthamForest.gov.uk wfdirect@walthamforest.gov.uk Social services for children, young people and families can be contacted at: 0208 496 2310 ‫آپ کو اس کتابچہ یا ہمارے کتابچے میں سے کسی ایک مختلف زبان‬ ‫ پر تفصیلات پر ہم سے رابطہ کریں یا پچھلے‬5 ‫میں چاہتے ہیں تو صفحہ‬ .‫ آپ کا شکریہ‬.‫صفحے پر موجود پتے پر ہمیں لکھیں کریں‬ Jeśli chcieliby Państwo tę broszurę lub któregokolwiek z naszych ulotek w innym języku, prosimy o kontakt na szczegóły na stronie 5 lub napisz do nas na adres podany na stronie odwrotnej. Dziękuję Ci. Dacă doriți ca această broșură sau la oricare dintre pliante noastre într-o altă limbă, vă rugăm să ne contactați la detaliile de la pagina 5 sau scrieți-ne la adresa de pe verso. Mulțumesc. Bu kitapçığı veya broşürümüzü başka bir dilde istiyorsanız 5. sayfadaki detaylar üzerinden bize ulaşın veya arka sayfadaki adrese yazın. Teşekkür ederim.

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