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TAXI VOICE OF THE TAXI INDUSTRY Australia’s premier independent taxi industry magazine celebra TALK December 2016 / January 2017 ISSUE NO 582 VOICE OF THE TAXI INDUSTRY TAXI MAGAZINE ON THE RANKS SINCE 1966 PROUDLY PUBLISHED AND PRINTED IN MELBOURNE Print Post Approved number 100004912 ting YEARS THE VOICE OF THE VICTORIAN TAXI INDUSTRY Wishing our advertisers, supporters, friends and colleagues in the Victorian Taxi & Hire Car Industry from the Taxi Talk team

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6 | December 2016 / January 2017 YEARS Taxi Talk - Voice of the Taxi Industry

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Contents 6 10 LICENCE COMPENSATION Licence Holders stand to lose equivalent of an average suburban home. 16 FORGOTTEN PROMISES Victorian taxi industry is in further freefall. 20 WE’RE FIGHTING ARE YOU? Update from the VHCA’s AGM and progress with government discussions. 26 HAVE YOUR SAY Letters of opinion from Taxi Talk readers. 30 WORLD NEWS A look at what’s been happening overseas in the taxi industry. RULES & REGULATIONS An update on rules and regulations affecting the Victorian taxi industry. Views expressed in any article in Taxi Talk magazine are those of the individual contributor and not necessarily those of the publisher. The publisher cannot accept any responsibility for any opinions, information, errors or omissions in this publication. To the extent permitted by law, the publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising from the contract, tort or otherwise, even if advised of the possibility of such loss of profits or damage. Advertisements must comply with the relevant provisions of the Competition and Consumer Act 2010. Responsibility for compliance with the Act rests with the person, company or advertising agency submitting the advertisement. Taxi Talk magazine has agreed to advertise taxi clubs because those clubs have stated that they and their products comply with all applicable laws and regulations relating to insurance for taxi operators. Taxi Talk magazine has not independently verified these taxi clubs’ compliance, and give no warranty and make no representation as to whether the taxi clubs are compliant. Operators should satisfy themselves as to a taxi club’s compliance with laws and regulations through their own enquiries. These advertisements do not constitute recommendations by Taxi Talk magazine that operators purchase insurance products from taxi clubs. Taxi Talk magazine does not accept any liability or responsibility for any loss or damage suffered or incurred by any operator because a taxi club or its product or service is non-compliant. Taxi Talk magazine is wholly owned by Trade Promotions Pty Ltd. COPYRIGHT © Trade Promotions Pty Ltd 2015. All rights reserved. The “Taxi Talk – Voice of the taxi industry” heading and logos are trademarks of Stanley F. White. Copyright of articles and photographs of Taxi Talk magazine remain with the individual contributors and may not be reproduced without permission. VOICE OF THE TAXI INDUSTRY TAXI MAGAZINE ON THE RANKS SINCE 1966 MAGAZINE EDITOR Toni F. Peters FOUNDER Stanley F. White PUBLISHER Trade Promotions Pty Ltd ADVERTISING ENQUIRIES Mrs Toni Peters Trade Promotions Pty Ltd PO Box 2345, Mt Waverley VIC 3149 Phone: ....................................... 0400 137 866 Email: ............................. info@taxitalk.com.au Website: .......................... www.taxitalk.com.au Media Pack containing advertisement sizes and costs can be downloaded from our website. DEADLINE All articles, editorial and artwork must be submitted by the 15th of the month prior to publication date. CLASSIFIED ADS $35 for 40 words, $70 for 80 words, etc. Email or Mail your classified advertisement by the 15th of the month prior to publication date, together with your payment. HOME DELIVERY SUBSCRIPTION $40 for your copy of Taxi Talk to be mailed to you for one year. PAYMENT OPTIONS • Direct Deposit to Trade Promotions Pty Ltd BSB 033065 A/c 312786 • Via PAYPAL to info@taxitalk.com.au • Mail Cheque to Trade Promotions Pty Ltd PO Box 2345, Mt Waverley VIC 3149 proudly supporting these organisations since inception..... December 2016 / January 2017 | 3

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editFoROrM’TsHE desk The current Victorian government Ministers are not taking responsibility for their own portfolios and are not enforcing the State’s laws. When the latest in the updates for the taxi and hire car industry were announced on August 23, didn’t Minister Allan say that the prime difference between taxis and ride sourcing vehicles was going to be the fact that taxis were the only ones that would be permitted to do rank and hail work? How was being in a holding area at Caulfield and Flemington during the racing carnival any different from being on a rank? The Uber vehicles were not prebooked – they are hailed via the smartphone app. When the Uber drivers were “booked” at Flemington the driver accepted the booking and advised the passengers which “holding area” rank they were waiting at. The passenger then met their Uber driver accordingly and the driver took the passengers where they wanted to go. Similarly at Melbourne Airport. There are Uber vehicles waiting in many places in and around the airport. So when the passenger arrives he/she enquires where the Uber Rank is, and they are then told that there is no rank, but that they are in a waiting area – waiting to be booked. So all the prospective passenger has to do is use the smartphone app – hire an Uber vehicle to collect them and it’s not too long a wait for their Uber ride to arrive because they are waiting onsite at Melbourne Airport. I am confused as to how what Uber is being allowed to do is much different from taxis waiting on a rank for the next passenger waiting to be transported to their destination. Now at this year’s Vision Australia’s Carols by Candlelight, Uber has been named as their Transport Partner. There will be an Uber Zone set up for drop offs and pickups on Christmas Eve. They are even offering a $20 discount to first time users So, my question is reiterated – how can Uber get away with this – promote this – partner with our Victorian companies, events, etc. – when they are not legal? On August 23 the government advised 4 | December 2016 / January 2017 YEARS Taxi Talk - Voice of the Taxi Industry

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VOICE OF THE TAXI INDUSTRY TAXI MAGAZINE ON THE RANKS SINCE 1966 proudly published and printed in Melbourne that no further taxi licences would be issued and that the compensation price for a taxi licence currently held was $100,000. So how come the Taxi Services Commission allowed a taxi licence to be issued in September? There were also three licence transfers done in September at an average of $150,000. Joshua Morris, Chair of the Inquiry into ride sourcing services, recently commented, “If the government were to be selling licences that in effect are going to become redundant and be worth a significantly smaller proportion of the relative value of purchase, that would be a significant concern.” Aaron de Rozario replied, “It is certainly the case that nobody would be sold a licence without being very well informed of what is happening with the government’s proposed agenda.” I do hope that the Taxi Services Commission has refunded the poor sucker who purchased their taxi licence for $150,000 when it is now supposedly only worth $100,000. Northern Territory thought they could hold out forever and not allow Uber in - silly them. A new government, new man at the helm and now there is a 20 member steering committee looking at issues such as safety and the regulatory regime for the inclusion of ride sharing in NT. The committee consists of representatives from NT Taxi Council, taxi networks, owners, drivers, private hire cars, disability groups and Uber. Les Whittaker, Executive Officer of NT Taxi Council said that the taxi industry is “concerned, but we’ll see how it goes”. Last month on a Wednesday morning, 13CABS had a booking system glitch that shut down the dispatch system at 3:00am until 6:10am. This caused absolute chaos for early commuters who were relying on 13CABS to get them to their destinations. And then there’s the 13CABS taxi drivers who were forced to drive around and look for work as they didn’t have any bookings. Really! In this day and age, technology is certainly better than that, but it appears that 13CABS is living in the dark ages. They have since apologised to any passengers who complained via Twitter and sent them a gift card. But no apologies to the drivers who were relying on that early morning work and wasted over three hours with no dispatch system. Cabcharge (13CABS, CCN) has resigned their membership from South Australia Taxi Council, NSW Taxi Council and Victorian Taxi Association, effective 31 December 2016. That is a majority of the membership base for all the associations. So, it will be very interesting to watch what approach and actions the associations take over the coming months. It is said that Cabcharge investors want some fresh eyes at the helm. They want a Board who will address the competition risk from the likes of Uber and attempt to increase Cabcharge’s public perception thereby increasing the share value too. 2017 is shaping up to be a very interesting year. Now, over to China. You might recall that Uber pulled out of China a few months ago and that left Didi Chuxing as the number one car hailing company in China. But the local governments have announced new rules that only local city residents will be allowed to drive for car hailing apps. This is not good for Didi Chuxing as most of its drivers won’t qualify. In Shanghai alone, less than 3% of its 410,000 drivers are local city residents. Whilst China’s national government intends to allow ride sharing vehicles, administrators at local city levels can set different rules to protect vested interests. When Uber left China in July they got a 20% stake in Didi Chuxing. In turn the Chinese company also invested US$1billion in Uber’s global company. 2016 has certainly been a tough, tumultuous year - with many questions asked and with very few answers received. Let’s hope that 2017 brings good news for everyone in the taxi and hire car industry. Merry Christmas to you all. Take care on the roads during the Christmas/Summer holiday break. See you back in February 2017. Toni Peters Editor TT Taxi Talk - Voice of the Taxi Industry YEARS December 2016 / January 2017 | 5

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Compensation for licence holders The Victorian Government intends to compensate Perpetual Licence Holders at the rate of $100,000 for the first Licence and $50,000 for the second Licence. The question is compensation for what? Surely it is not compensation for declaring Perpetual Licences worthless in the future. Therefore one has to come to the conclusion that the offer from the Government is an attempt to pacify those people in the Taxi Industry who did the right thing by serving the Public and abiding by all the rules and regulations required by the Government. It was the Government’s own regulations and laws that created most of the problems that led to some of the shortcomings in the Industry, and now the Government is on a path to destroy the most cost-effective and innovative Taxi Industry in the world. If we look at the destruction that has already occurred we find that many multiple Taxi Operators have gone bankrupt or severely downscaled their operation. Many experienced and good Taxi Drivers have left the Industry and are lost to the Industry forever. Most of the good regulations in the Taxi Industry have been abandoned by the Government and many of the bad ones are vigorously enforced. Do our own citizens and workers not count anymore in our modern world where Politicians are more interested in how they can personally benefit from their positions in Government, than to make decisions in the interest of the general public, rather than a noisy minority? It is surprising how little the people in positions of influence and decision making know, or want to know, about the intricacies of the Taxi Industry, and yet they make decisions that affect the lives of thousands of people. To blindly trust in technology being used for the betterment of society is very dangerous and misplaced. This is especially true when wild statements are made by technology companies that are at best dubious and in some cases plainly not true. In our modern world technology is very often used for the betterment of the very few in this world, especially if the same people who control the technology also control the media and advertising. So how will our Government deal with the Perpetual Taxi Licence Holders in the future? Why does our Government enforce the law against its own hardworking citizens, allow the elite to make their own laws and regulation, and change existing laws to facilitate the elite? The Government intends to pay only compensation for the transition period. There is no mention of compensation for the Taxi Licences of Perpetual Licence Holders. 6 | December 2016 / January 2017 YEARS Taxi Talk - Voice of the Taxi Industry

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These people stand to loose the equivalent of an average suburban family home for no compensation whatsoever. The Government seems to argue that they do not have to pay any compensation for any action they take with regards to those Perpetual Licences. They feel that they can take assets in the form of Perpetual Licences from thousands of hardworking Australians and hand it to big business. They totally disregard the fact that it was the Governments of both persuasions who created and promoted the value in Perpetual Taxi Licences over the last 50 years. 1. In 1973 the Government allowed the banks to encumber Taxi Licences and no licences were transferred by the Government till the encumbrance was lifted. 2. In 1986 the Government sold and financed the sale of Licences to qualified Taxi Drivers. 7. During all those years Taxi licences were promoted as a good investment, where one can run his own business in a Government regulated industry. The Government even went so far that it enabled the Bendigo Stock Exchange as a platform for the sale of Taxi Licences, and a minister of the crown promoted Taxi Licences as a good investment for Mums and Dads. I feel that the Government can not walk away from adequately compensating the Perpetual Licence Holders. The Government failed at best in their duty of care and at worst acted in an unconscionable and dishonest manner by interfering with an ordinary market. It will not be easy to force the present Government into paying adequate and fair compensation for their actions. However if all Perpetual Licence Holders show a united front and engage the right people to fight against this travesty, justice might prevail in the end. I wish all the readers of Taxi Talk good health, Merry Xmas and all the best for the coming year. Hans Altoff Taxi Owner / Operator TT 3. In the Kennett years more Perpetual Licences were sold in the form of M80s. 4. A further 50 Perpetual M50 Licences were then sold by the Labor Party and these were the last Perpetual Licences sold by Governments in Victoria. 5. In 2000 the Government started to sell the right to operate 600 Peak Service Licence for a yearly fee. 6. Further licences to operate a taxi were sold from 2014 till today for various time periods and money. Applications open for Fairness Fund Taxi and hire car licence holders can now apply to the Victorian Government’s Fairness Fund for financial assistance. The Fairness Fund is needed because proposed reforms to the commercial passenger vehicle market, while benefitting customers, are also affecting people who own a taxi or hire car licence. The Government has allocated $50 million to the Fund to provide targeted financial support to those licence holders who need it most. Taxi and hire car licence holders who meet the eligibility criteria, and who demonstrate significant financial hardship as a result of the reforms, may qualify for payments from the Fund. Applications for the fund are now open and will close on 30 April 2017. The Chair of the Fairness Fund and the appointed auditing team will be conducting information sessions about the Fairness Fund and application process in the Melbourne CBD in late-January 2017. To register your interest in attending a session please email fairnessfund@ecodev.vic.gov.au To apply or find out more information about the Fund see transport.vic.gov.au/fairness-fund ZO630601 Taxi Talk - Voice of the Taxi Industry YEARS December 2016 / January 2017 | 7

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Taxi insurance laws Free and confidential legal advice to people living in Melbourne’s western suburbs. WEstjustice (Western Community Legal Centre Ltd) is an independent not-for-profit organisation that provides free and confidential legal advice to people living in Melbourne’s western suburbs. The Centre currently operates a Taxi Legal Service every fortnight (Monday)and has done so for the last five years. This specialist legal clinic provides advice and case work in the areas of motor vehicle accidents, insurance/indemnity matters, licensing accreditation and debt /financial hardship. In particular, the Service has specialised in insurance/ indemnity matters. Recently, the Service has seen an increase in the number of clients presenting with the following two issues: • No insurance for Third Party property damage; or • Third Party Insurance policies which appear to be non compliant with Victorian taxi regulations in that the owner/ operator is not listed as the insured but rather an “interested party”. The impact of not having third party property damage insurance or non compliant policies is to leave taxi owners, as policy holders, non compliant and in breach of their obligations as accredited taxi operators. A secondary impact is that it leaves owners and drivers dependent on taxi clubs to indemnify them for motor vehicle accidents which is contrary to the intention of the regulations. Laws surrounding Insurance for Taxis The law surrounding third party property damage insurance was amended in October 2014. Under Section 162L of the Transport (Compliance and Miscellaneous) Act 1983, all taxi owners are now responsible for ensuring their vehicles have the necessary insurance. This condition is now automatically implied into any agreement where a driver is driving an operator’s taxi. Therefore, an operator must maintain one or more policies of insurance providing third party cover of at least $5,000,000 for each taxi driven by a driver in respect of property damage. The conditions found under Section 162L of the Transport (Compliance and Miscellaneous) Act 1983 go further under implied condition 3.2 to state that the policy must be: • issued by a corporation authorised under the Insurance Act 1973 (Cth); 8 | December 2016 / January 2017 YEARS Taxi Talk - Voice of the Taxi Industry

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• be held in the operator’s own name; and • not be held in any name other than the operator’s We suggest that all owners/ operators take a moment to look at their Third Party insurance policies, especially their Certificates of Currency to determine if the policy is listed in their name. It appears some polices list the owner as an interested party and not the policy holder. For those who are seeking advice regarding a motor vehicle collision or an indemnity issue you can contact the WEstjustice Taxi Legal Service on (03) 9749 7720. WEstjustice Taxi Legal Service TT fiTnAaXnIce We are accredited with over 30 banks and other lenders cheap rates best service EASY CAR LOAN APPROVALS... NO TAX RETURNS REQUIRED* * conditions apply fast approvals cheap finance rates... ALL TAXI LICENCES & VHA CAR FINANCE all taxi vehicles (cars and vans, VHA vehicles, limos and others) $3GA0P,C0OV0ER0 AVAILABLE yarrafinance Phone 9561 8876 experts in commercial finance 96 Garden Road, Clayton (near Ikea) Are you a taxi licence holder ? Are you in Financial Hardship ? Are you making a Hardship Application to the Government’s Fairness Fund ? WEstjustice can provide eligible licence holders with free legal advice and assistance with your application. For more information about our service, or to make an appointment call 9749 7720 Taxi Talk - Voice of the Taxi Industry YEARS December 2016 / January 2017 | 9

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Forgotten promises The taxi industry is in further freefall as our government is taking measures to kill any life still left in it by allowing the taxi playing field to be overlooked with “anything goes” laws. Get the most current news and discussion on our FACEBOOK Page. Since the August 23 2016 announcement, the state government’s proposals for the taxi industry have been a slow and merciless treatment of contempt. The government has a duty to uphold its laws and a moral obligation to compensate on each and every licence. The participants within the taxi industry are treated unfairly to this day. They are enduring and facing financial catastrophe and psychological suffering. This is something unseen in modern times because licences were treated as assets, which were endorsed by government and therefore recognised by financial institutions. The proposal not to compensate on each and every licence has not been accepted as fair or equitable and has sparked outrage, anger and frustration at a government whose promises of “we will look after the taxi industry” prior to the election have somehow been forgotten or apparently “never said”. The technological advances are changing the habits of consumers as is evident in our daily lives, and this should not be used as a reason by government to alter or manipulate existing laws to the disadvantage of an existing industry. The government has an obligation to pay compensation on each and every licence if it wants to change the face of the point-to-point industry. Victorian Taxi & Hire-car Families Assoc. TT VTHF wishes everyone in and associated with the Victorian Taxi and Hire Car industry and a healthy & prosperous New Year Victorian Taxi and Hire-car Families Association 10 | December 2016 / January 2017 YEARS Taxi Talk - Voice of the Taxi Industry

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VTHF Membership Application PLEASE USE BLOCK LEVTTiEcRtSo  rian Taxi & Hire-car Families Association Applicant Information  TITLE:  NAME:  MembershipDate of birth:  SEX:   M /  F  SURNAME:  Mobile:  Postal address:  applicationCity:  State:  Phone:  E‐mail:  Membership VtypTe H(plFeaseM ticek/mcombpleetre sallh thiapt apAplpy) plication Post Code:  ☐ ☐DrivPeLrE  A  SE  PRPINLETAISNE BULSOEC BKLOLCEKT TLOEETpRTeSErRatSo r         ($A1p0p pliecra nyet aInr)f ormation  TTDaIaTxtLie E  ☐:o f b i r  th:  NAME:  ($20 per car per year)   No. of Cars:  _ _ _ _     SEX:   M /  F  Licence Holder ☐   ($100 per licence per year)  Hire‐Car ☐SUR  NAMMoEbN:io le o: f Licences: _ _ _ _   PoJositnatl aMdedmrebsse:r ship ‐ Spouse Information   TCIiTtyL:E  :  NAME:  DPhaoten eo:f  birth:  EP‐hmonaiel:  StatSeU: RNAME:  Post Code:  MFaemmilbye Mrsehmipb teyrpseh i(pp l‐e Cahsield tricekn/ (ciof mmpelmetbee arsllh tihpa pt raivpiplelyg)e s desired)  FDUriLvLe rN  A ☐ME    (F$U1L0L  pNeArM yeEa  r)  Signatures  Operator  ☐      ($20 per car per year)   No. of Cars:  _ _ _ _     FULL NAME  FULL NAME  Licence Holder ☐   ($100 per licence per year)  No of Licences: _ _ _ _   T☐axi  ☐I ha  v e read and agree to the Terms & Conditions of meHmireb‐eCrasrh i☐p p rovided.  Joint Membership ‐ Spouse Information   TSiIgTnLEa:t ure of applicaNntA: ME:  SURNAMDEa: te:  DSiagtnea otuf rbei rotfh s: pouse (only if for a joint mPehmobneers: hip):  Date:  Family Membership ‐ Children (if membership privileges desired)  FMUeLtLh NodA MofE P  ayment:    Cheque  ☐  Cash  ☐    MastercarFdU  L☐L N A  M E V  isa   ☐ FULL NAME  FULL NAME  CASiRgDna HtuOrLeDsE  R NAME: _______________________________  C☐ARDI  NhUavMeB rEeRad:   _an _d  a_gr e_e   t_o  t_h e_ T e_r m _s  &_ C _on _d it i_on _s  o_f  m_e  m  bEeXrPsIhRiYp  DprAoTvEi:d e _d.  _ / _ _  TSiOgnTAatLu: r e$ _o_f_ a_p_p_l_ic_a_n_t_:  (Calculated total from highest category)  Date:  SSiIgGnNaAtuTrUeR oEf:  s_p_o_u_s_e_ (_o_n_ly_ i_f _fo_r_ a_ _jo_in_t_ m__e_m  b  ership):D  ATE: _________  Date:  M☐eetthhIo ouddn dooeff rPPstaaynmd ethnat::t   m  CyC hmheeeqmubee  r☐ship   wilCl aasCuhtao  s☐mhat i c  aMllya sretenrecwa radn n☐uall y  fro  mVi sthae    d☐ate above.  OCAFRFIDC EH UOSLED EORN NLYA:M  E: ____M__E_M_B__ER__ N_U__M_B_E_R__: ___________  PAID:  Victorian Taxi and Hire‐Car Families Association  CARD NUMBER:  _ _ _ _  _ _ _ _  _8 8_8  M_t  A_Ele: x   sa_annd de_yr @R o_eavd a_,n Es pss ae n noEdsoX.cnoP  mVIRi.caYtuo  rDiaA  3T0E40:    _ _ / _ _  Taxi Talk - Voice of the Taxi Industry December 2016 / January 2017 | 11 YEARS

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Airport access charge On 1 November 2016 Melbourne Airport increased the Airport Access fee for taxis from $2.70 to $3.58. Taxis ARE ALLOWED to on-charge $3.58. The Essential Services Commission (ESC) has updated their fare determination and now allows taxi drivers to on-charge passengers for the airport rank fee, up to an amount equal to the Melbourne Airport access charge. Therefore, taxi drivers will not be outof-pocket as they can charge their Melbourne Airport passengers $3.58 for pickup at the airport. Taxi Talk recently asked Melbourne Airport why they were not charging Uber drivers for parking/waiting for passenger pickups. Melbourne Airport advised that “unfortunately we do not have a specific Uber holding area”. But the Uber vehicles are definitely there. They wait at McDonald’s, they wait in the 10 minute waiting zones, they wait in the emergency lanes on the Freeway. When the passenger arrives into town he/she enquires where the Uber Rank is, and they are then told that there is no rank, but that they are waiting close by – waiting to be booked. All the prospective passenger has to do is use the smartphone app – hire an Uber vehicle to collect them. It’s not too long a wait for their Uber ride to arrive because they are waiting onsite at Melbourne Airport and as soon as they get a booking for a passenger they drive on up to the terminals. Can the personnel at Melbourne Airport actually be so blind and naive that they cannot see what Uber is doing? At Melbourne Airport we have Taxis, Hire Cars and Ride Sourcing vehicles. These passenger transport vehicles should be treated in the same manner, insofar as they all wait/queue at the airport for their next fare and therefore they should all be paying an Airport Access Charge. The Taxi Services Commission states, “with regard to fees set by Melbourne Airport, this is a commercial arrangement -- the TSC has no jurisdiction over how the airport structures its fees for access”. At this stage, of course, the prospective passenger will probably choose Uber over a Taxi as they don’t have to pay the Airport Access Charge and Flagfall. Thus automatically saving them between $7.78 - $9.78 (depending on the time of day). Uber is still illegal in Victoria but, to date, the Victorian Government and its representatives are not enforcing the law, not fining Uber drivers. Instead, because they are turning a blind eye to the antics of Uber, they are actually encouraging the public to both drive and be transported in an Uber vehicle. Where is the fairness in this? How is this a level playing field for the Victorian taxi and hire car industry? TT 12 | December 2016 / January 2017 YEARS Taxi Talk - Voice of the Taxi Industry

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Drivers, Operators, Licence Holders and Networks of Victorian Taxi or Hire Cars REGISTER WITH US AND BE PART OF A UNITED VOICE Visit and have a chat with us at: 888 Mt. Alexander Road, Moonee Ponds or 105 Normanby Road, North Caulfield The Victorian Taxi & Hire Car Families FOR MORE INFORMATION EMAIL vthfamilies@gmail.com Martin Meters have moved from their Tullamarine sales & installation facility to a Fully Online Operation from 1 October 2016 Website: ozcabstore.com.au | Email: sales@martinmeters.com.au This move enables Martin Meters to meet the changing needs of customers, remain competitive, technically superior and reach a larger customer base. They will be offering their customers more competitive products and prices as well as free postage Australia-wide for their online products. Visit ozcabstore.com.au today. Taxi Talk - Voice of the Taxi Industry YEARS December 2016 / January 2017 | 13

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Protect your privacy and keep control Imagine that you operate a business which is part of a franchise network, such as a fast food business. To learn more about how the G5 Taximeter can help you run your business more profitably, download a brochure at www. schmidt.com.au/ g5-taximeter In most franchise systems, the franchisor organisation (which operates the entire group), controls the operations of individual franchisees and has online access to the revenue of all the franchisees within that group. Franchisors often monitor, in real time, every transaction done by franchisees. Franchisors often charge franchisees service fees based on revenue, or turnover. The harder franchisees work, the more they pay. This is an important tool by which franchisors control their franchisees. In your taxi business, if you use a taximeter owned by someone else, you may not own the confidential income data recorded by the taximeter and you may have no legal rights to the privacy of your income data. You run the risk that your revenue and transaction activity is monitored by others just as though you were a franchisee. Like a franchisee, you run the risk that you will be charged service fees based upon your revenue, meaning that the harder you work, the more you pay. When you install a G5 Taximeter you own the confidential income data recorded by the taximeter and have an absolute right to the privacy of that data. Unless you provide consent, your confidential income data cannot be used to charge you service fees based upon your revenue. Your privacy is protected and you keep control of your business. The G5 Taximeter also helps you keep control of your business in others ways. As the taxi business gets more competitive, the temptation for drivers to take off-meter fares increases dramatically. Anecdotal evidence indicates that offmeters fares are rife within the industry costing taxi operators a fortune in lost revenue. Many taxi operators believe that 10% of revenue, or more, is now lost every year due to off-meter fares. That could mean lost revenue of about $15,000 per annum per taxi, or lost operator profit of about $7000 every year per taxi. The G5 completely eliminates off-meter fares using ultrasonic technology. The optional Passenger Detection System starts a fare whenever a passenger occupies a seat in the taxi and the taxi begins to move. While a passenger is in the taxi, fares cannot be stopped until the taxi becomes stationary. This maximises operator revenue. The G5 Taximeter could pay for itself many times over every year and is arguably one of the best investments a taxi operator could currently make. In these tough times, taxi operators need every tool available to them to keep their businesses profitable. Fully automatic self-calibrating technology built into the G5 means that it recalibrates itself whenever required, such as when you change tyres. The meter always runs accurately and there is no need to visit a dealer for calibration of the meter, saving operators and drivers both time and money. TT 14 | December 2016 / January 2017 YEARS Taxi Talk - Voice of the Taxi Industry

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Schmidt G5 Taximeter Schmidt G5 SN 123456 01 $48.50 TARIFF Tap to Pause or Hold to Total FARE $5.10 $2.00 TOLLS CITYLINK Tap to Add EXTRAS DAY • HIRED Day View Keep control of your business • Fully automatic self-calibration - World’s first self-calibrating taximeter. - Recalibrates itself automatically whenever required e.g. when you change tyres. - No need to visit a dealer for calibration, saving you time and money. • Eliminates off-meter fares and could pay for itself many times over every year - World’s first taximeter with optional ultrasonic passenger detection - Keeps the fare running whenever a passenger is riding in your taxi • Prevent other parties from owning your confidential income data and putting your privacy at risk • Control your taximeter via secure website log-in Schmidt Electronic Laboratories Pty Ltd Trusted by thousands of taxi operators & drivers for more than 35 years Taxi TPalhk o- nVoeice(0o3f)th9e54Ta6xi6I9nd9u0sotrry 1300 132 Address 153 Osborne 422 | Email info@schmidt.com.au Avenue, ClaytonYESAoRSuth, VIC 3169 | A| BWNeDb2es0ciet0me0b5we6rw230w11.76s1c/h0Jmaniudatr.yco20m1.7au| 37

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