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HOTELIERHOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | SUPPLIERS | MAGAZINE | WWW.HOTELIER-INDONESIA.COM EDITION 27TH/VOL XII/2016 INDONESIA KARL LAGERFELD ANNOUNCES LAUNCH OF GLOBAL HOSPITALITY BUSINESS HOTELIER INDONESIA

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DONT MISS ALL the GOOD THINGS HOTELIER INDONESIA www.hotelier-indonesia.com NEWS EVENTS JOBS

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LOOK DEEPER www.stockfood.com Conception: © Images by MINISTRY OF TOURISM AND CREATIVE ECONOMICS OF REPUBLIC INDONESIA PKeerminednutestrriaiann REPUBLIK INDONESIA STATE MINISTRY OF COOPERATIVE SMALL & MEDIUM ENTERPRISES OF INDONESIA Jakarta The Indonesian food innovation exhibition Born in Paris in 1964 / Now in 10 countries More than 250 conferences and experts More than 300 000 visitors worldwilde WWW.SIALINTERFOOD.COM Join us interfood @interfood @interfood DEWAN TEH INDONESIA

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HOT COVER KARL LAGERFELD ANNOUNCES LAUNCH OF GLOBAL HOSPITALITY BUSINESS HOTELIERHOTELIERCOMMUNITY|JOBS|EVENTS|HOSPITALITYNEWS |SUPPLIERS|MAGAZINE www.hotelier-indonesia.com EDITION 27TH/VOL XII/2016 INDONESIA HOT | Brief KARL LAGERFELD ANNOUNCES LAUNCH OF GLOBAL HOSPITALITY BUSINESS HOTELIER INDONESIA EDITOR-IN-CHIEF Hery Sudrajat Advertising +62.812.1978.1196 sales@hotelier-indonesia.com PUBLISHER Hoticom Media International JOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE www.hotelier-indonesia.com Editorial Disclaimer Hotelier Indonesia (No ISSN:2088-4060) and Hotelier-Indonesia.com consider its sources reliable and verifies as much data as possible. However, reporting inaccuracies can occur, consequently readers using this information do so at their own risk.Hotelier Indonesia Magazine and Website are sold with the understanding that the publisher is not rendering legal or financial advice. Although persons and companies mentioned herein are believed to be reputable, neither Hotelier Indonesia, nor any of its employees, sales executives or contributors accept any responsibility whatsoever for such persons’ and companies’ activities. No part of this publication and/or website may be reproduced, stored in a retrieval system or transmitted in any form without prior written permission of the Publisher. Permission is only deemed valid if approval is in writing. Contact : admin@hotelier-indonesia.com Dear Hotelier Indonesia readers, Find out Gili islands Lombok Hotel Market Update 2016 & Tourism Report by Bill Barnett from C9 Hotelworks, read on page 64. Prof. Nestorovic the author of Islamic Marketing, explain about ISLAMIC TOURISM: HOW FAR SHOULD THE TRAVEL MARKET GO TO CATER TO MUSLIM TRAVELERS? page 68. The gathering of international investors, business leaders, government ministers and officials will share information and intelligence during the three-day conference in November on page 14 Hotel Management Asia Summit Returns to Hong Kong to Help Boost Productivity, Innovations for 2017 on page 31 Hotel Technology Hong Kong Conference : Hotel Tech on Best Practices Against Cyberattacks, Cash Relevance in Hotel Business on page 30 This edition Cover : KARL LAGERFELD ANNOUNCES LAUNCH OF GLOBAL HOSPITALITY BUSINESS read on page 26. Well then I hope you like it. Send your comments and idea if you have one direct to me at : herysudrajat@hotelier-indonesia.com Enjoy reading. More to come Editor In Chief | Founder Hery Sudrajat Website : www.hotelier-indonesia.com | Email : info@hotelier-indonesia.com Follow our twitter : @hotelierindo | Facebook : Hotelier.Indonesia

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Asia 2017

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CONTENTS 54 16 6 • HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com 72

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26 28 16 HOTS INTERVIEW : CHEF JEAN METEIGNER | Globetrotting Chef 26 HOTS BUSINESS : KARL LAGERFELD ANNOUNCES LAUNCH OF GLOBAL HOSPITALITY BUSINESS 28 HOTS LUXURY BRAND : Karma Group And Sanctum Hotel Group Join Forces To Develop Luxury Rock Styled Hotels 54 HOTS SPOT LEISURE : THE GRAND HO TRAM VIETNAM’S SEASIDE GEM 72 HOTS ZONE : PAN PACIFIC NIRWANA BALI RESORT Enjoy Unrivalled Pacific Hospitality HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com • 7

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»»p.20 »»p.36 »»p.32 8 • HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com »»p.14

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CONTENTS 44 66 HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com • 9

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HOT | events CALENDAR FEATURED 2016 EVENTS / JUL 17TH CHINA INT’L LAUNDRY INDUSTRY EXHIBITION 12 - 14 JULY 2016 SHANGHAI NEW INT’L EXPO CENTER SEP 4TH ANNUAL AFRICA HOTEL EXPANSION SUMMIT SEPT 8-9. 2016 DAR ES SALAAM, TANZANIA JUL INDONESIA HOTEL TECHNOLOGY EXPO | INTEGRATING 2ND INDONESIA BUILDING MECHANICAL & ELECTRICAL EXPO 27 – 29 JULI 2016, JIEXPO – KEMAYORAN – JAKARTA JUL ASIA MEETING INCENTIVE TRAVEL EXCHANGE 27 JULY 2016 SINGAPORE AUG EASTFOOD INDONESIA 2016 11 - 14 AUGUST 2016 GRAND CITY, SURABAYA - INDONESIA AUG THINC INDONESIA 2016 31 AUG - 1 SEPT 2016 SOFITEL BALI HOTEL & RESORT - INDONESIA SEP CAFÉ AND BRASSERIE INDONESIA 2016 2- 4 SEPTEMBER 2016 HALL A – JAKARTA CONVENTION CENTER SEP HOTEL SHOW DUBAI 2016 17 - 19 SEPTEMBER 2016 DUBAI WORLD TRADE CENTER SEP HOSFAIR GUANGZHOU 2016 SEPT 8-10. 2016 CHINA IMPORT AND EXPORT FAIR GUANGZHOU CITY OCT SAUDI INTERNATIONAL HOTEL EXPO OCTOBER 9-11. 2016 RIYADH INTERNATIONAL CONVENTION & EXHIBITION CENTER OCT NOV NOV DEC SLEEPWELL EXPO 2016 OCTOBER 20-23. 2016 ISTAMBUL EXPO CENTER ATATURK AIRPORT TURKEY IRAN HOTEL EXPANSION & DEVELOPMENT SUMMIT 8-9 NOVEMBER 2016 TEHRAN , REPUBLIC OF IRAN SIAL INTERFOOD 2016 9-12 NOVEMBER 2016 JI EXPO KEMAYORAN JAKARTA INDONESIA MIDDLE EAST AFFILIATE TECH 2016 15 DECEMBER 2016 10 • HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com

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FEATURED 2017 EVENTS / MAR CAFE ASIA EXPO 2017 2-4 MARCH 2017 MARINA BAY SAND SINGAPORE MAR NOOK 2017 9-12 MARCH 2017 SINGAPORE EXPO MAR EXPO CLEAN | LAUNDRY EXPO 2017 23-25 MARCH 2017 JAKARTA INTERNATIONAL EXPO MAY THAILAND LED EXPO 2017 11-13 MAY 2017 IMPACT EXHIBITION BANGKOK POST YOUR NEXT HOSPITALITY RECRUITMENT HERE FOR FREE www.hotelier-indonesia.com/jobs HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com • 11

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HOT | solution FAST BOOKING AND OTA INSIGHT FORM EXCLUSIVE PARTNERSHIP IN ASIA TO HELP HOTELIERS GENERATE MAXIMUM REVENUE Solution providing business intelligence and data management technology to increase hotels occupancy and to ensure price competitiveness 12 • HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com

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SINGAPORE – FASTBOOKING has signed an exclusive partnership for Asia to distribute technology platform for UK-based company OTA Insight. Through this exclusive partnership, FASTBOOKING offers its hotel clients in Asia a solution to stay competitive and substantially grow their business with increased occupancy and at the same time maintain price competitiveness. OTA Insight is a software application service provider that has developed a platform to provide hotels tools to capitalise promptly on market trends and competitors’ movements. These tools are: • Rate Intelligence: Live Rate Shopping Tool that is flexible, real-time and simple to use. • Rate Parity: Live Pricing Summary Report ensuring hotels align with their distribution strategy at any time. • Demand Forecast Easily track Local Market Demand Forecast and accurately anticipate future room sales. • Holiday and Event Tracker: Be alerted and plan for future events with the dynamic event calendar. • Ranking and Review Analytics: Monitor page positioning and review scores versus your competitors, across key OTAs and Meta Sites. “OTA Insight has helped hotels highlight competitive intelligence effectively and create smarter revenue and distribution strategies. With accurate and actionable insights provided, we have seen hotels increase revenue by 6% while driving ADR and occupancy growth in very competitive markets,” said Gino Engels, Chief Commercial Officer for OTA Insight.With OTA Insight’s tools, hoteliers can improve forecast accuracy and RevPAR, monitor competition efficiently, view all information at a glance within one dashboard and take effective action. “OTA Insight is a vital technology for hotels to unlock the relevant market trends and to monitor competitors’ movements which can be viewed at a glance and in real time. We are pleased to have found a partner that has developed a robust platform as technology continues to play a significant role for hotels’ revenue management team,” Grob added. “OTA Insight is very excited to be working directly with FASTBOOKING Asia as the company has a strong track record of implementing solution platforms to assist hotels in optimising revenue and for hotels to take control of their distribution. We believe that our platform not only complements FASTBOOKING solutions, it would also benefit the hotels significantly,” added Engels for OTA Insight. OTA Insight has a team of international experts based across Europe, US and Asia Pacific supporting over 3,500 clients in 93 countries. For more information, visit http://www.otainsight.com “In this highly competitive landscape, hotels are required to stay on top of its game with reliable information that can be obtained efficiently and accurately. FASTBOOKING is committed to providing a turn-key solution to hotels to meet their needs so as to optimise their revenue management strategy,” said Pierre-Charles Grob, Managing Director for FASTBOOKING Asia. Image 1: Caption: Rate Intelligence - Live Rate Shopping Tool that is flexible, real-time and simple to use. Monitor peak seasons, identify and anticipate market trends in real-time with a dynamic dashboard adjustable across room types, the length of stay and rate types. Additionally, automated reports can be scheduled across the next 365 days. Image 2: Caption: Rate Parity - Live Pricing Summary Report across key Online Travel Agents (OTAs), Brand.com, Global Distribution System (GDS) and Meta Sites such as Trip Advisor, Trivago and HotelsCombined. This report ensures that hotels are aligned with their distribution strategy at any time. Image 3: Caption: Demand Tracker - Easily track Local Market Demand Forecast and accurately anticipate future room sales Image 4: Caption: Ranking and Review Analytics - Monitor page positioning and review scores versus your competitors, across key OTAs and Meta Sites. HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com • 13

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HOT | event AHTIC WILL SCRUTINISE TOURISM INVESTMENT IN SRI LANKA Tourism insiders believe there has never been a better time to explore investment in Sri Lanka. After years of civil war, a new stability has returned to the island. It is now officially one of the fastest growing tourist markets in the world. The World Travel & Tourism Council (WTTC) forecasts Sri Lanka’s Travel & Tourism GDP will grow 6.3% /yr over the coming decade and by 2026 the industry will be worth LKR130 bn to the country’s economy. In the words of one senior travel executive: “It’s pretty much a blank canvas to create a new and fresh product.” New developments face challenges, but the Sri Lankan government is increasingly sympathetic to the right kind of projects. One of the keys to achieving success is securing an efficient investment model. The inaugural Asia Hotel and Tourism Investment Conference (AHTIC), organised by Bench Events in Colombo, will discuss the best way forward, not only in Sri Lanka, but in developing markets across the region. The gathering of international investors, business leaders, government ministers and officials will share information and intelligence during the three-day conference in November. It is being supported by Sri Lanka’s president, Maithripala Sirisena, as patron. The official opening was held in the presidential residence. One of the hot topics on the agenda will be discussion of a recent tourism project, as a case study… Eight acres of pristine beach-front land, within ninety minutes of an international airport, is soon to become Sri Lanka’s largest multi-purpose property development outside Colombo. But how was the project achieved and what lessons are there for the investors in the rest of the region? The island development is the first venture into Sri Lanka by the luxury Thai hotel and apartment operator, Dusit Thani. Work on the “Beachfront Balapitiya”, an apartment and hotel complex, is due to get underway in January 2017. Just how crucial it has been to get the project right is highlighted by Sri Lanka’s growing tourist numbers – a record two million expected this year, and the government anticipates a doubling of that figure by 2020. It is being marketed worldwide with a good response from investors eager to take advantage of Sri Lanka’s recovery. They are being attracted by guaranteed six per cent net returns for five years, paid quarterly in US dollars; freehold titles for owners, as well as substantial capital gains potential of around 30 per cent. It is the only five-star beach-front property available to foreign investors, with 480 metres of private beach. Paul Dwyer, Director, Indola Group, said: “The apartments are investment apartments. As such, unit holders lease back to Dusit Thani and earn a rental income. Their freehold title means that the apartment is theirs and they can resell if they want. The returns come as a result of Dusit running the property successfully as a hotel.” The fact that Sri Lanka is one of the fastest growing tourist markets in the world makes it an obvious choice for developments which fill a demand for international-standard luxury properties. Most of those expected to arrive are so-called “flashpackers” – wealthier backpacker-style travellers on a good budget. Ajit Wijesinghe, Director, Indola Group, which developed the resort, explained: “The early challenges were considerable: finding land with a clear title, and negotiating direct access to four beaches on Sri Lanka’s west coast, uninterrupted by an existing railway and highway. But there was also fortuitous timing: the building of the Southern and the Airport expressways, the end of years of conflict on the island and the advent of a more stable economic and political era.” 14 • HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com

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There will be more than 120 apartments, with the first phase - two of an eventual four towers - due to be completed in December 2018. It is being marketed primarily as a resort, but will also be offered as a pure investment opportunity. Facilities will include all-day dining restaurants, spa and wellness centre, fitness centre and five swimming pools, including a rooftop pool and bar. The second phase will host a further 364 units with the addition of a beach club, tennis court, multi-faith chapel and 2,500 square metre convention centre. Dusit Thani is considering further developments in Sri Lanka, but like other companies trying to attract investors it is seeking more initiatives from government. The company wants to see an easier visa system allowing longer stays. It is urging the government to encourage complementary businesses that focus on leisure, such as sports and shopping, so people are more likely to make return trips, even in the low season during the European summer. It also wants to run more hospitality schools to nurture local talent – the company is already operating many such establishments across the region. If these factors are in place, Dusit Thani is predicting even bigger tourist growth for Sri Lanka –, and that is giving many investors cause for thought. Rustom Vickers, Vice President, Dusit International, Development will be speaking at AHTIC in the Hilton Colombo, November 27-29. He will be in conversation with directors of Indola Group Ltd, Paul Dwyer and Ajit Wijesinghe, the project’s Australian co-developers. Bench Events managing director, Matthew Weihs, said: “This is a fast-growing tourism development region. Dusit’s Sri Lanka case study will provide one of many substantial opportunities throughout the conference to scrutinise the market and to exchange ideas on how best business and government can work together to make the most of Sri Lanka’s fantastic tourism assets.” www.benchevents.com HOTELIER INDONESIA | 27th | Vol 12 | 2016 | www.hotelier-indonesia.com • 15

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