Lincolnshire Information Booklet

 

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Carers FIRST Information booklet for carers living in Lincolnshire

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support information advice

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support Carers FIRSTinformation advice FIRST Choice for Carers

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Who we are Carers FIRST was established as a project within Tonbridge Voluntary & Community Services in 1991, by carers in Kent who wanted to help others in a similar situation. In 1996 Carers FIRST took on charity status and became a registered not for profit organisation. 25 years on, Carers FIRST has grown its services, merging with fellow Carers organisations Medway Carers Centre (2013) and Medway Care Crossroads (2016). Carers FIRST now supports over 16,000 carers across Kent, Medway, Lincolnshire and Waltham Forest. Carers FIRST delivers The Lincolnshire Carer Service in partnership with Lincolnshire County Council’s Customer Service Centre supporting carers and families by providing emotional and practical support, advice, information and guidance, statutory carers assessments and opportunities for carers to access training, social groups, short break respite, activities, trips and more.

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What we do The very nature of caring - of being there for a loved one facing ill health or disability - means too often people don’t at first, or sometimes ever, identify themselves as carers and therefore miss out on support. Without the right help and support, caring can have a devastating impact. Carers can quickly become socially isolated with their physical and emotional health, work and finances all potentially being hit hard. Carers FIRST offers a range of support including the following: Surgeries We provide personalised 1-1 support to carers by running surgeries within community hubs across our localities. Carers can make an appointment via our Carers Hub at a specific time convenient to them. They can then meet with one of the team to receive the individualised support they require. Social groups These groups provide an opportunity for carers to meet together for mutual support and friendship. They are informal, sociable groups, with refreshments available to purchase. Groups may be carer led or facilitated by a Carer Support Worker. Support groups These are groups which focus on health specialisms, for example mental health, substance misuse or autism. There is always a member of Carers FIRST staff at the group and we often invite guest speakers to attend to offer specialist advice

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support information advice

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Accessing Carer Support. Carers FIRST delivers The Lincolnshire Carer Service in partnership with Lincolnshire County Council’s Customer Service Centre, who provide an extensive telephone service for all Lincolnshire residents delivering advice and information on all council services which includes the gateway to accessing carer support. Someone is available to take your call Monday to Friday 8am—6pm. 01522 782224 carersservice@lincolnshire.gov.uk Carers and professionals can refer to The Lincolnshire Carers Service by calling the Customer Service Centre (CSC) where you will speak with a member of the CSC Carers Team who will provide immediate information to support carers as well as offering a carers assessment which can be completed on the telephone with the carers team or face to face by Carers FIRST. Carers will then be referred to Carers FIRST for on-going support where they will be contacted by us. Carers can contact the CSC at anytime, regardless of whether or not they are receiving support from Carers FIRST.

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How to Contact Us Once a carer has been referred to Carers FIRST for on-going support, they can contact us through our Carers Hub which is a dedicated line with someone available to take your call from 9am—5pm Monday to Thursday and 9am—4:30pm on Fridays. 0300 303 1555* If you are a carer who is new to our service, a member of our Carers Hub team will call and take some basic information about the person you care for. They will then talk through your caring situation, provide information and advice relevant to your caring role including details about our services which may help you. We will send you a 'welcome pack' which includes details of our universal service offer. www.carersfirst.org.uk Info@carersfirst.org.uk Twitter.com/carers_FIRST Facebook.com/carersFIRST *Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.

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Carers Assessments. Under the Care Act 2014, if you are a carer and you appear to have any level of need for support, you are entitled to a Carer’s Assessment. This is not linked in any way to Carer’s Allowance. A Carers Assessment is the opportunity for you to tell someone what impact caring has on your life. The assessment may be carried out on the telephone, in a community venue, or in some circumstances at your home. The assessment will look at how caring affects your life, including for example, physical, mental and emotional needs, and whether you are able or willing to carry on caring. Before the assessment, sit down and think about your role as a carer. Be honest about the effects that caring has on your life. Without support, will you struggle to provide the care needed? Don’t feel that it is your responsibility to provide all the care needs or feel guilty if you can’t do it all. In many cases, it is better for trained professionals to carry out certain tasks - they have the time and energy to dedicate to the job. You might not have this if you yourself are elderly or you are also juggling work and/or a family

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Before the assessment think about the following:  Will you be able to talk freely if the person you care for is present?  Do you want or are you able to carry on caring?  If you are prepared to continue, is there anything, or anyone that could make life easier for you?  Without support is there a risk that you might not be able to continue caring?  Do you have any physical or mental health problems, including stress or depression, that make your role as a carer more difficult?  Does being a carer affect your relationships with other people, including family and friends?  If you have a job, does being a carer cause problems?  If you are struggling with any aspects of your caring role – who or what could help you?  Would you like more time to yourself so that you can sleep, take a break or enjoy some leisure activity?  Would you like to do some training, voluntary work or paid work? Carers wishing to have an assessment over the telephone can refer themselves to the carers team at Lincolnshire County Council Customer Service Centre or those preferring to complete the assessment face to face can do so by contacting Carers FIRST To find out more about what is involved with a carers assessment in Lincolnshire please visit mychoicemycare.org.uk or speak with a Carer Support Worker who can explain the process in more detail.

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Young Adult Carers Young Adult Carers are young people aged 16-24 who provide unpaid care for a relative or friend with an illness or disability, mental health condition or an addiction. Growing up can be tough, trying to juggle school/college, work, relationships, hormones, friends and family. When you are caring for someone, it can be even harder. In Lincolnshire we have staff that will support carers aged 16-24. They work with local schools and colleges to identify and support Young Adult Carers and ensure that they have someone that they can talk to about the choices that they have before them. Support will include the opportunity to talk to staff and attend Young Adult Carer workshops around building confidence and self esteem, healthy living, support with preparation for employment. Young adults can meet others that are in caring roles, develop friendships and gain from the support of experienced staff. Statutory Carers Assessments are also offered to those aged 18 and over. For more information call our Carers Hub or take a look on our Facebook page YoungAdults@carersfirst.org.uk Carersfirst.org.uk/?Young_Adult_Carers Facebook.com/YAC.CarersFIRST

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Carers FIRSTsupport information advice FIRST Choice for Carers

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Parent Carers Parents caring for a child with a disability or special educational needs are carers. If you are a parent of a disabled child aged under 18, your child can be assessed by the local authority, under law, relating to the needs of children in the Children and Families Act 2014. You will also be assessed as part of that process because Children’s Services will look at the needs of the family as a whole. This is often referred to as a "holistic" assessment. Universal Offer When carers are registered with Carers FIRST, carers are able to access our universal services for all carers which includes support groups, training, information and advice, help to access any benefits you may be entitled to and telephone support through our carers hub. We will send you regular What's On guides which details groups and events across the county for carers which we are running. For those carers who provide an email address we will also send monthly e-bulletins which will let you know about wider support in community and other opportunities you may be interested in. Regular Carers Voice events will be run across the county which will give carers the opportunity to have their say in the delivery of carer services as well as becoming more actively involved in raising awareness of carers and the issues faced. Look out in the What’s On guides for more details.

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Young Carers The Lincolnshire Young Carers Service is designed to support children and young people up to age 18 that have to care for or help care for a family member with a disability or long term illness. Young carers can often be the main carer in the family offering practical, emotional or personal care. Lincolnshire Young Carers offers a comprehensive service which gives young carers someone who will assess their needs, provide information, and make sure the right support is provided. Young Carers are entitled to an assessment under the Children & Families Act 2014. It is our collective responsibility to ensure that children and young people receive this assessment to identify and meet their needs. Referrals into the service are made via an Early Help Assessment form with an identified need of support around the caring role undertaken by the young person. For more information please contact Lincolnshire Young Carers Service: 01522 553275 www.LinconshireChildren.net youngcarers@lincolnshire.gcsx.gov.uk

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Partnerships Carers FIRST works in partnership with a number of organisations in Lincolnshire to support carers including: The Lincolnshire Dementia Family Support Service (DFSS) who help people with a dementia diagnosis, their families and carers. This countywide service is delivered by specialist Alzheimer’s Society Family Support Workers who help people living with dementia, their carers and family, to navigate through their journey of dementia ensuring service users can step up and step down from other sources of support they require. If appropriate Carers FIRST and DFSS will complete a joint visit to the carer to complete a carers assessment and support plan. 01522 692681 lincolnshireDFSS@alzheimers.org.uk Carers FIRST works in partnership with Macmillan to support those who are caring for someone who has been diagnosed with cancer, ensuring quality support is provided in a timely manner. Macmillan have Information and Resource Centres in Lincoln, Boston and Peterborough hospitals and run several support groups across the county. To find out more information call or our Carers Hub or contact Macmillan direct: 0808 808 00 00 www.macmillan.org.uk

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