Catalog of Courses and Workshope

 

Embed or link this publication

Description

Catalog of Courses and Workshope

Popular Pages


p. 1

catalog of products and services organizational performance solutions ­ management professional and organizational development ­ training facilitation and consulting ­ provides skills knowledge and new processes that improve the effectiveness and performance of business organizations and their people since 1979 2011 © 2009 bradley lambert inc 6151 west century blvd suite 918 los angeles california 90045 usa phone 1-310-670-1400 fax 1-310-568-0681 http www.bradleylambert.com

[close]

p. 2

table of contents about bradley/lambert inc 3 management development workshops 4 i ii iii iv integrated leadership development curriculum 4 supervisor/manager core curriculum 5 advanced supervisor/manager development classes 6 executive curriculum 8 professional development 9 i custom training development/delivery projects 9 overview 9 services 9 example engagement 10 curriculum partial list 10 professional development classes targeted for individual contributors 11 facilitation skills 1 ­ 3 days 11 facilitating effective meetings 11 presentation skills 12 time management 12 consulting skills a tool kit 13 listening skills 13 communication skills 14 ii finance and accounting for non-financial professionals and managers 14 a understanding the basics of finance 14 b financial decision making for business professionals 15 c operating plans and budgets 15 d business acumen 16 e estimating return on investment 16 iii strategy 17 a implementing a strategic planning process 17 b problem solving 17 c outsourcing trade off analysis 18 iv corporate governance 18 a internal control 18 b code of accountability and ethics 19 v customer service 20 a excellence in customer service 20 b manager and supervisor role in customer service 20 a b c d e f g ii © 2009 bradley/lambert inc 6151 west century blvd suite 918 los angeles california 90045 usa phone 1-310-670-1400 fax 1-310-568-0681 http www.bradleylambert.com 1

[close]

p. 3

vi functional area workshops 21 hr professionals 21 a financial decision making for hr professionals 21 b estimating return on investment roi for hr professionals 22 c budgeting operating plans and budgets for hr professionals 22 d internal consulting skills a tool kit for hr professionals 23 engineering 24 a technical training for aerospace industry 24 b satellite fundamentals for satellite services personnel 24 vii performance improvement programs 25 a introduction to quality tools and methods 25 b project management 26 organizational development 27 i consulting services 27 needs assessment 27 management coaching 27 360° assessment 28 facilitation 28 customer service/focus consulting 28 corporate university development and support 29 ii supporting workshops 29 a team building 29 b consulting skills a tool kit 30 c high performance team start up 30 d the infrastructure in place to support team operation facilitated process 32 e implementing integrated product teams 32 f facilitator training 33 g implementing integrated product teams 33 h executive curriculum 34 a b c d e f executive services 35 i consulting services 35 strategic planning facilitation 35 needs assessment consulting 35 management coaching 36 facilitation 36 customer service/focus consulting 36 corporate university development and support 37 ii supporting workshop resources 37 a executive curriculum 37 b implementing a strategic planning process 38 c internal control 39 d code of accountability and ethics 40 e motivational speeches 41 a b c d e f © 2009 bradley/lambert inc 6151 west century blvd suite 918 los angeles california 90045 usa phone 1-310-670-1400 fax 1-310-568-0681 http www.bradleylambert.com 2

[close]

p. 4

about bradley/lambert inc bradley/lambert inc contact principals marla bradley mike lambert phone 310-670-1400 voice 310-568-0681 fax since 1979 address 6151 west century blvd suite 918 los angeles california 90045 usa located on west century blvd one block east of sepulveda adjacent to the radisson airport hotel about 1/2 mile east of los angeles airport email principals@bradleylambert.com staff former corporate managers and executives experienced presenting to and facilitating large groups of people skilled in designing training for business and corporate audiences agere amgen analytical graphics inc boeing citicorp tti department of the navy edison fox entertainment freddie mac genentech general motors golden west homes hrl loral skynet mediaone maxtor mitsubishi newscorp northrop grumman panamsat pathways hospice home health pepsi cola company raytheon inc saks fifth avenue shrm the toro company toyota america trammell crow transamerica usc ucla loyola marymount clients © 2009 bradley/lambert inc 6151 west century blvd suite 918 los angeles california 90045 usa phone 1-310-670-1400 fax 1-310-568-0681 http www.bradleylambert.com 3

[close]

p. 5

management development workshops i integrated leadership development curriculum integrated leadership development provides a curriculum that supports development of necessary skills and knowledge needed by supervisors managers and executives the classes provide leaders with techniques tools and knowledge necessary for each position and to help them work collaboratively across functional lines and transition into increasing responsibility objectives the integrated leadership development curriculum will have the following objectives implement a curriculum to improve manager competencies provide a mechanism for individuals to assess their own skills and plans offer a curriculum that covers all learning and experiences for managers and executives to fully develop build your own curriculum sample integrated core curriculum supervisory role of the manager financial impact of decisions creating a motivating environment communication coaching problem solving part 1 effective meetings building a team management managing managers budgeting and business planning delegation and follow-up presentation skills performance management problem solving part 2 conflict management facilitation skills executive/leadership role of the leader short long range planning delegation and follow-up organizational communication leading a high performance organization continuous improvement leading change using teams for results © 2009 bradley/lambert inc 6151 west century blvd suite 918 los angeles california 90045 usa phone 1-310-670-1400 fax 1-310-568-0681 http www.bradleylambert.com 4

[close]

p. 6

ii supervisor/manager core curriculum half-day 4 hour modules may be selected from the following list the modules are designed to introduce new supervisors to their responsibilities and develop skills of current supervisors 1 role of the supervisor · experiential exercise ­ importance of role · key components of the supervisor role · making the transition to supervisor 2 conflict management · conflict management styles · sources of conflict · conflict resolution process 3 creating a motivating environment · identify and eliminate barriers to motivation · determine motivators within the work environment · individual motivation 4 coaching · setting performance expectations · guidelines for feedback and coaching · follow-up 5 communication ­ listening · barriers to effective listening · key skills for improving listening 6 communication · communicating upward · stating positions clearly · providing information to employees 7 problem solving · six step problem solving process · identifying root causes rather than symptoms 8 team building · characteristics of effective teams · stages of team development · effective team leader behaviors 9 effective meetings · making the most of meeting · before during and after the meeting · documenting results © 2009 bradley/lambert inc 6151 west century blvd suite 918 los angeles california 90045 usa phone 1-310-670-1400 fax 1-310-568-0681 http www.bradleylambert.com 5

[close]

p. 7

iii advanced supervisor/manager development classes one to two-day 8-16 hours classes are designed to develop management skills through the introduction of key concepts and practice of tools and techniques programs can be structured to include follow-up sessions which allow participants to assess the application of skills and plan for continued improvement 1 building an effective team · characteristics of effective teams · team start-up process · team operations 2 team leadership · when to use teams · team chartering process · leader roles and responsibilities 3 integrated product teams ipts · what makes ipts unique · customer and supplier roles · ipt tools and processes 4 problem solving · determine the right people to include in the problem solving process · implement a six step problem solving process · select and use the appropriate problem solving tools or technique · follow-up and track implementation of solutions to verify that the problem is solved 5 process mapping and improvement · key steps in process mapping · identify opportunities for improvement · develop processes to meet identified criteria 6 facilitation · role of the facilitator · key facilitation skills · practice with feedback 7 quality improvement tools · overview of quality tools · selection and application of tools · tracking improvement 8 excellence in customer service · importance of providing excellent customer service · provide what customers value · use questions to gather information · respond effectively to angry or upset customers © 2009 bradley/lambert inc 6151 west century blvd suite 918 los angeles california 90045 usa phone 1-310-670-1400 fax 1-310-568-0681 http www.bradleylambert.com 6

[close]

p. 8

9 delegation and follow-up · analyze tasks to delegate · develop employee skills to effectively accomplish tasks · key steps for delegation and follow-through 10 presentation skills · target the presentation to the audience · develop presentations with impact · key delivery techniques · practice with feedback 11 understanding the basics of finance · how businesses operate from a financial perspective · key components of the income statement funds statement and balance sheet · ways to positively impact corporate performance · key financial terms and concepts 12 financial decision making for business professionals · the difference between cash flow and profit · impact of the time value of money · determine cash inflow and outflow for a project · use evaluation methods to select and rank viable capital projects · present projects demonstrating the financial impact 13 operating plans and budgets · types advantages and uses of budgets · budgeting weaknesses · key budgeting terms and concepts · develop a master budget and cash budget · budget variances © 2009 bradley/lambert inc 6151 west century blvd suite 918 los angeles california 90045 usa phone 1-310-670-1400 fax 1-310-568-0681 http www.bradleylambert.com 7

[close]

p. 9

iv executive curriculum executive curriculum is tailored to meet specific needs programs for executives focus on developing and enhancing skills that are critical to success when employees move to senior positions programs vary in length and are generally tailored to the needs of the specific organization workshops include 1 applying facilitation skills 2 leading a planning process 3 team leadership 4 leading change 5 managing managers 6 developing presentation skills 7 leading a customer focused organization © 2009 bradley/lambert inc 6151 west century blvd suite 918 los angeles california 90045 usa phone 1-310-670-1400 fax 1-310-568-0681 http www.bradleylambert.com 8

[close]

p. 10

professional development i custom training development/delivery projects overview bradley lambert works with clients to develop specialized skill and knowledge training for in the areas of engineering finance and human resources as well as others the overall objective of this type of training is · capture resident knowledge available in the organization · improve employee skill and knowledge where the quality of doing one s job well had a significant financial impact on the business · bring new employees up to speed as soon as possible · satisfy compliance requirements e.g sarbanes-oxley ethics requirements services bradley/lambert inc utilizes its proprietary instructional design process which covers all aspects of training design and development · project management · needs assessment · design development · train-the-trainer · workbooks · participant guide · leaders guide · conversion ­ classroom to e-learning · handbooks · coaching guide · delivery · instructor led · e-learning · computer based · distance learning · web based · webinars · teleconference · blended learning solutions presentation © 2009 bradley/lambert inc 6151 west century blvd suite 918 los angeles california 90045 usa phone 1-310-670-1400 fax 1-310-568-0681 http www.bradleylambert.com 9

[close]

p. 11

example engagement our client a fortune 50 company was rapidly growing internationally and needed their new finance and accounting personnel trained in their long standing financial processes which had not been put into a comprehensive finance and accounting training curriculum we managed the entire design development production and delivery of the nine module hundred hour curriculum both hard copy and interactive computer based versions of the training were developed we used the expertise of the client s subject matter experts to contribute to the process after the implementation of this 2 year training program all international offices passed their internal and external financial audits curriculum partial list transactional processes general ledger fixed assets and depreciation accounts payable inventory and cost of sales accounts receivable project and fixed asset management capital appropriations and disposal construction work in process capital leases planning and reporting business planning and budgeting process .variance analysis and reporting cash forecasting tax customs and treasury foreign exchange insurance credit management cash management relationship with banks internal controls and risk management pricing and market analysis product cost and expense analysis new business development © 2009 bradley/lambert inc 6151 west century blvd suite 918 los angeles california 90045 usa phone 1-310-670-1400 fax 1-310-568-0681 http www.bradleylambert.com 10

[close]

p. 12

ii professional development classes targeted for individual contributors a facilitation skills 1 ­ 3 days meetings are more productive run more smoothly and keep focused when they are effectively facilitated this workshop will provide leaders with key facilitation skills to make meetings highly productive objectives at the conclusion of this workshop participants will be able to describe the role of a facilitator demonstrate key facilitation skills including focusing the discussion summarizing and allowing for equal participation structure discussions to achieve a specific end b facilitating effective meetings this workshop will provide managers team leaders and anyone responsible for leading meetings with the key skills needed to plan structure and facilitate effective meetings objectives at the conclusion of this workshop participants will be able to plan and conduct effective meetings describe the role of a facilitator demonstrate key facilitation skills including focusing the discussion summarizing and allowing for equal participation structure discussions to achieve a specific end describe methods for preventing and responding to challenging situations © 2009 bradley/lambert inc 6151 west century blvd suite 918 los angeles california 90045 usa phone 1-310-670-1400 fax 1-310-568-0681 http www.bradleylambert.com 11

[close]

p. 13

c presentation skills presentations must be targeted concise and clear if they are to be effective many meetings get bogged down in long unstructured presentations this workshop focuses on key presentation organization and delivery skills objectives at the conclusion of this workshop participants will be able to target the presentation to the audience develop presentations with impact key delivery techniques practice with feedback additional day d time management most of us would like to have more time in our day yet we often do not use the time we have effectively as a result we have more pressure more stress missed deadlines long hours and a feeling that we are not in control of our time this workshop will provide participants with the tools and techniques to analyze how they spend their time assess priorities improve organization and use time more effectively the focus is on both routine tasks as well as one-time projects objectives at the conclusion of this workshop participants will be able to identify barriers to effectively using time describe time wasters and how to minimize them assess personal time usage prioritize activities plan work effectively identify ways to create balance organize tasks for maximum output analyze how your style impacts your ability to manage time locate organization provided resources calendars on-line scheduling etc © 2009 bradley/lambert inc 6151 west century blvd suite 918 los angeles california 90045 usa phone 1-310-670-1400 fax 1-310-568-0681 http www.bradleylambert.com 12

[close]

p. 14

e consulting skills a tool kit your internal customers satisfaction and the success of your projects are on the line every day this consulting skills seminar offers you the tools to come out ahead customer service slip-ups by less skilled consultants are commonly the cause of significant grief and frustration on the part of internal consultants profit erosion on the part of their employers and loss of faith by their customers this seminar is for professionals who are experts in certain fields and want to integrate the consulting process into their existing professional skills e.g human resources finance information technology all other content experts the purpose of this workshop is to offer you the key skills of internal consulting including structuring and facilitating meetings responding to challenging interpersonal situations hearing what internal customers are saying and using diplomacy objectives at the conclusion of this workshop participants will be able to apply the five step consulting process effectively use key consulting skills capture the business through facilitation and listing skills clearly communicate information develop strong customer relationships add value by understanding the business f listening skills do you know when to talk when to listen and when to ask questions all three skills are essential for any business professional yet most of us focus on what we plan to say rather than listening to the other person putting the focus on listening gives us the benefit of understanding the perspectives of others and collecting key information for problem solving we show respect for others and promote good working relationships when we demonstrate listening skills objectives at the conclusion of this workshop participants will be able to identify barriers to effective listening and ways to minimize them describe attentive and active listening skills describe tools to enhance listening skills © 2009 bradley/lambert inc 6151 west century blvd suite 918 los angeles california 90045 usa phone 1-310-670-1400 fax 1-310-568-0681 http www.bradleylambert.com 13

[close]

p. 15

g communication skills in order to win in business professionals must be able to create buy-in for your ideas and obtain committed action from others your communication skills give you this winning attribute with these skills you will be able to present your ideas concisely and effectively because you will understand the impact of setting timing and approach objectives at the conclusion of this workshop participants will be able to identify effective methods for presenting information use questions effectively describe keys to presenting information clearly ii finance and accounting for non-financial professionals and managers a understanding the basics of finance the language of business is finance and it is critical that business professionals understand key terms and concepts this course will provide valuable insights into the corporate financial structure key financial responsibilities and financial statements components of the balance sheet funds statement and income statement will be described and analyzed to gain insight into company performance when the topic of discussion is finance you will have a greater understanding and confidence objectives at the conclusion of the workshop participants will be able to describe types of business structures describe how businesses operate from a financial perspective define key gaap concepts define key components of the income statement funds statement and balance sheet use ratios to analyze financial statements describe the link between financial measures and shareholder value identify ways to positively impact corporate performance © 2009 bradley/lambert inc 6151 west century blvd suite 918 los angeles california 90045 usa phone 1-310-670-1400 fax 1-310-568-0681 http www.bradleylambert.com 14

[close]

Comments

no comments yet