p. 1

erserver xseries 335 type 8676 type 8830 hardware maintenance manual and troubleshooting guide

[close]

p. 2

[close]

p. 3

erserver xseries 335 type 8676 type 8830 hardware maintenance manual and troubleshooting guide

[close]

p. 4

note before using this information and the product it supports read appendix c notices on page 155 11th edition may 2005 © copyright international business machines corporation 2002 all rights reserved us government users restricted rights ­ use duplication or disclosure restricted by gsa adp schedule contract with ibm corp.

[close]

p. 5

about this manual this manual contains diagnostic information a symptom-to-fru index service information error codes error messages and configuration information for the ibm® eserver xseries® 335 important the field replaceable unit fru procedures are intended for trained servicers who are familiar with ibm xseries products see the parts listing in system on page 112 to determine if the component being replaced is a customer replaceable unit cru or a fru important safety information be sure to read all caution and danger statements in this book before performing any of the instructions see safety information on page 119 leia todas as instruções de cuidado e perigo antes de executar qualquer operação prenez connaissance de toutes les consignes de type attention et danger avant de procéder aux opérations décrites par les instructions lesen sie alle sicherheitshinweise bevor sie eine anweisung ausführen accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación online support you can download the most current diagnostic bios flash and device driver files from http www.ibm.com/pc/support on the world wide web © copyright ibm corp 2002 iii

[close]

p. 6

iv xseries 335 type 8676 type 8830 hardware maintenance manual and troubleshooting guide

[close]

p. 7

contents about this manual iii important safety information iii online support iii chapter 1 general information related publications notices and statements used in this book features and specifications server controls leds and power front view rear view server power features 1 1 2 2 4 4 6 7 chapter 2 configuring the server using the serverguide setup and installation cd using the configuration/setup utility program using the lsi logic configuration utility program using serveraid manager using serveraid manager in startable-cd mode viewing the configuration getting assistance configuring the gigabit ethernet controller updating the integrated system management firmware using the ibm director 9 9 9 10 10 11 15 16 17 18 18 19 19 20 21 21 22 22 22 22 24 24 24 25 25 26 26 27 28 29 29 29 30 31 37 37 37 38 chapter 3 diagnostics general checkout checkout procedure diagnostic tools overview post error logs viewing error logs from the configuration/setup utility program viewing error logs from the diagnostic programs diagnostic programs and error messages starting the diagnostic programs diagnostic error message tables error code format text message format serverguide error symptoms small computer system interface messages light path diagnostics level 2 diagnostic panel leds recovering the bios code power checkout troubleshooting the ethernet controller ethernet plug wrap test network connection problems ethernet controller troubleshooting chart ethernet controller messages chapter 4 customer replaceable units installation guidelines system reliability considerations major components of the xseries 335 type © copyright ibm corp 2002 8676 and type 8830 server v

[close]

p. 8

system-board component locations system-board internal connectors system-board switches and jumpers system-board external connectors system-board leds system-board option connectors removing the cover and bezel working with adapters adapter considerations installing an adapter hard disk drives installing a hot-swap hard disk drive installing a non-hot-swap hard disk drive memory technology transition installing memory modules installing a microprocessor replacing a fan assembly replacing the battery completing the installation installing the cover and bezel cabling the server cabling a c2t chain cabling an asm interconnect network updating the server configuration installing the server in a rack input/output connectors c2t connectors c2t breakout cable connectors ethernet connector integrated system management connector serial connector universal serial bus connectors chapter 5 service replaceable thermal grease power supply operator information card diskette drive scsi backplane riser card system board units 39 39 40 41 42 43 44 45 45 47 48 49 49 50 51 52 56 57 59 59 59 60 62 64 65 65 66 66 67 67 67 67 69 69 70 72 73 74 75 76 chapter 6 symptom-to-fru index beep symptoms no-beep symptoms light path diagnostic panel system error led diagnostic error codes error symptoms post error codes service processor error codes serveraid error codes post ispr error procedures scsi error codes temperature error messages fan error messages power error messages 79 79 82 82 84 89 95 101 101 103 105 105 106 106 vi xseries 335 type 8676 type 8830 hardware maintenance manual and troubleshooting guide

[close]

p. 9

system shutdown voltage related system shutdown temperature related system shutdown dasd checkout host built-in self test bist bus fault messages undetermined problems problem determination tips chapter 7 parts listing system keyboard crus power cord crus for the 107 107 108 108 108 109 109 110 111 112 113 114 117 117 117 117 118 118 119 119 119 120 121 122 122 123 123 155 155 156 156 157 157 157 158 158 158 158 159 159 159 xseries 335 appendix a getting help and technical assistance before you call using the documentation getting help and information from the world wide web software service and support hardware service and support appendix b related service information safety information general safety electrical safety safety inspection guide handling electrostatic discharge-sensitive devices grounding requirements notice for customers in the state of california safety notices multilingual translations appendix c notices edition notice trademarks important notes product recycling and disposal electronic emission notices federal communications commission fcc statement industry canada class a emission compliance statement australia and new zealand class a statement united kingdom telecommunications safety requirement european union emc directive conformance statement taiwanese class a warning statement chinese class a warning statement japanese voluntary control council for interference vcci statement contents vii

[close]

p. 10

viii xseries 335 type 8676 type 8830 hardware maintenance manual and troubleshooting guide

[close]

p. 11

chapter 1 general information the ibm eserver xseries 335 server type 8676 and type 8830 is a 1-u-high1 rack model server for high-volume network transaction processing this high-performance symmetric multiprocessing smp server is ideally suited for networking environments that require superior microprocessor performance input/output i/o flexibility and high manageability performance ease of use reliability and expansion capabilities were key considerations in the design of your server these design features make it possible for you to customize the system hardware to meet your needs today and provide flexible expansion capabilities for the future if you have access to the internet you can obtain up-to-date information about your server and other ibm server products at http www.ibm.com/eserver/xseries on the world wide web the latest version of this publication is available from the ibm web site go to http www.ibm.com and click support downloads in the technical support keyword search field type 8676 or 8830 and click go a list of publications for your server is displayed note the illustrations in this document might differ slightly from the hardware related publications this hardware maintenance manual and troubleshooting guide is provided in portable document format pdf on the ibm xseries documentation cd it contains information to help you solve the problem yourself or to provide helpful information to a service technician in addition to this hardware maintenance manual and troubleshooting guide the following xseries 335 type 8676 and type 8830 documentation is provided with your server v user s guide the user s guide contains general information about the server v installation guide this printed publication contains instructions for setting up your server and basic instructions for installing some options v option installation guide this publication is in pdf on the ibm xseries documentation cd it contains detailed instructions for installing removing and connecting optional devices that your server supports v safety book this multilingual publication is provided in pdf on the ibm xseries documentation cd it contains translated versions of the caution and danger statements that appear in the documentation for your server each caution and danger statement has an assigned number which you can use to locate the corresponding statement in your native language 1 racks are marked in vertical increments of 1.75 inches each each increment is referred to as a unit or a u a 1-u-high device is 1.75 inches tall © copyright ibm corp 2002 1

[close]

p. 12

v rack installation instructions this printed publication contains the instructions to install the server in a rack depending on your server model additional publications might be included on the ibm xseries documentation cd notices and statements used in this book the caution and danger statements used in this book also appear in the multilingual safety book provided on the ibm xseries documentation cd each caution and danger statement is numbered for easy reference to the corresponding statements in the safety book the following types of notices and statements are used in this book v note these notices provide important tips guidance or advice v important these notices provide information or advice that might help you avoid inconvenient or problem situations v attention these notices indicate possible damage to programs devices or data an attention notice is placed just before the instruction or situation in which damage could occur v caution these statements indicate situations that can be potentially hazardous to you a caution statement is placed just before the description of a potentially hazardous procedure step or situation v danger these statements indicate situations that can be potentially lethal or extremely hazardous to you a danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation features and specifications table 1 on page 3 provides a summary of the features and specifications for your server note you can use the configuration/setup utility program in your server to determine the specific type of microprocessor on your system board 2 xseries 335 type 8676 type 8830 hardware maintenance manual and troubleshooting guide

[close]

p. 13

table 1 features and specifications microprocessor v inteltm® pentium® 4 microprocessor ­ minimum one ­ maximum two v 512 kb level-2 cache v 400 mhz front-side bus fsb or 533 fsb bus memory v type error correcting code ecc double-data rate ddr sdram registered dimms ­ minimum 512 mb ­ maximum 4 gb enabled for 8 gb v four slots interleaved drives standard v diskette 1.44 mb v cd-rom ide hard disk drives v slim-high drives hot-swap scsi or non-hot-swap ide drive capacity and speed vary with model v maximum two expansion slots v one full-length adapter slot supports up to 100 mhz/64-bit pci-x adapters bus a v one half-length adapter slot supports up to 100 mhz/64-bit pci-x adapters bus b or 33 mhz 32-bit pci adapters bus c v supports 3.3 v or universal adapters only power supply one 332 watt 115-230 v ac or one 411 watt 115-230 v ac video v ati ragexl video controller integrated on system board v compatible with svga v 8 mb sdram video memory size v height 43 mm 1.69 in v depth 660 mm 25.98 in v width 440 mm 17.32 in v weight approximately 12.7 kg 28 lb when fully configured integrated functions v integrated system management processor ismp with one ism rs-485 connector v one scsi controller with raid1 capability v two broadcom 10/100/1000 ethernet controllers with wake on lan® support and alert standard format asf v three universal serial bus usb ports v one serial port v two cable chaining technology c2t ports one in one out acoustical noise emissions v declared sound power idling 6.5 bels v declared sound power operating 6.5 bels environment v air temperature ­ server on 10° to 35°c 50.0° to 95.0°f altitude 0 to 914 m 2998.7 ft ­ server on 10° to 32°c 50.0° to 89.6°f altitude 914 m 2998.7 ft to 2133 m 6998.0 ft ­ server off 10° to 43°c 50.0° to 109.4°f maximum altitude 2133 m 6998.0 ft v humidity ­ server on 8 to 80 ­ server off 8 to 80 v airflow rates ­ minimum 31.4 cfm ­ maximum 39.2 cfm heat output approximate heat output in british thermal units btu per hour v minimum configuration 375 btu 110 watts or 409 btu 120 watts v maximum configuration 1195 btu 350 watts or 1366 400 watts electrical input v sine-wave input 50-60 hz required v input voltage low range ­ minimum 100 v ac ­ maximum 127 v ac v input voltage high range ­ minimum 200 v ac ­ maximum 240 v ac v input kilovolt-amperes kva approximately ­ minimum 0.110 kva or 0.120 kva ­ maximum 0.350 kva or 0.400 kva chapter 1 general information 3

[close]

p. 14

server controls leds and power this section describes the controls and light-emitting diodes leds and how to turn the server on and off front view the following illustration shows the controls leds and connectors on the front of the server cd-eject button cd-rom drive activity led diskette-eject button hard disk drive activity leds power led power control button diskette drive activity led hard disk drive status leds usb 1 connector usb 2 connector reset button operator information panel cd-rom drive activity led when this led is lit it indicates that the cd-rom drive is in use cd-eject button press this button to release a cd from the cd-rom drive diskette-eject button press this button to release a diskette from the diskette drive hard disk drive activity leds when either of these leds is flashing it indicates that the associated hard disk drive is in use power led when this led is lit it indicates that ac and dc power are present in the server when this led is flashing it indicates that the server is in standby mode when this led is off ac power is not present or the power supply or the led itself has failed a power led is also on the rear of the server note if this led is off it does not mean that there is no electrical power in the server the led might be burned out to remove all electrical power from the server you must disconnect the power cord from the electrical outlet power-control button press this button to turn the server on and off manually reset button press this button to reset the server and run the power-on self-test post you might have to use a pen or the end of a straightened paper clip to press the button usb connectors connect usb devices to these connectors hard disk drive status leds when either of these leds is lit it indicates that the associated hard disk drive has failed if an optional raid adapter is installed in the server and the led flashes slowly one flash per second the drive is being rebuilt if the led flashes rapidly three flashes per second the controller is identifying the drive 4 xseries 335 type 8676 type 8830 hardware maintenance manual and troubleshooting guide

[close]

p. 15

diskette drive activity led when this led is lit it indicates that the diskette drive is in use operator information panel the following illustration shows the controls leds and connectors on the operator information panel select led select button system-error led information led loc location led hd hard disk drive activity led system-error led when this led is lit it indicates that a system error has occurred a system-error led is also on the rear of the server an led on the light path diagnostics panel on the system board is also lit to help isolate the error information led when this led is lit it indicates that a noncritical event has occurred and is identified in the error log loc location led use this blue led to visually locate the server if it is in a location with numerous other servers you can use ibm director to light this led remotely hd hard disk drive activity led when this led is lit it indicates that either of the hard disk drives is in use select button press this button to select this server to use the monitor keyboard and pointing device in a c2t chain select led when this led is lit it indicates that this server is using the monitor keyboard and pointing device in a c2t chain if the server is not part of a c2t chain this led remains lit a select led is also on the rear of the server chapter 1 general information 5

[close]