HP PROLIANT DL380 G2 - Service/Maintenance Guide

 

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DL380 G2

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proliant dl380 generation 2 server maintenance and service guide part number 203840-003 spare part number 228520-001 january 2002 third edition compaq confidential codename magna part number 203840-003 last saved on 1/28/02 12:48 pm

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© 2002 compaq information technologies group l.p compaq the compaq logo compaq insight manager proliant rompaq smartstart and quickfind are trademarks of compaq information technologies group l.p in the u.s and/or other countries microsoft windows and windows nt are trademarks of microsoft corporation in the u.s and/or other countries intel and pentium are trademarks of intel corporation in the u.s and/or other countries all other product names mentioned herein may be trademarks of their respective companies compaq shall not be liable for technical or editorial errors or omissions contained herein the information in this document is provided as is without warranty of any kind and is subject to change without notice the warranties for compaq products are set forth in the express limited warranty statements accompanying such products nothing herein should be construed as constituting an additional warranty compaq proliant dl380 generation 2 server maintenance and service guide january 2002 third edition part number 203840-003 spare part number 228520-001 compaq confidential codename magna part number 203840-003 last saved on 1/28/02 12:48 pm

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contents about this guide symbols in text vii important safety information vii compaq technician notes vii where to go for additional help ix integrated management log ix telephone numbers ix text conventions ix chapter 1 illustrated parts catalog mechanical components 1-2 system components 1-3 chapter 2 removal and replacement procedures safety considerations 2-1 electrostatic discharge 2-1 symbols on equipment 2-2 rack warnings and cautions 2-2 server warnings and cautions 2-3 preparation procedures 2-4 extending the server from the rack 2-5 powering down the server 2-6 removing the server from the rack 2-7 hot-plug procedures 2-7 hot-plug scsi hard drive 2-8 hard drive blank 2-9 cd blank 2-10 universal hot-plug tape drive 2-11 tape drive blank 2-12 hot-plug power supply 2-13 power supply blank 2-14 access panel 2-15 hot-plug fan 2-17 air baffle 2-18 pci shipping bracket 2-19 pci riser cage door latch 2-20 expansion board slots 2 and 3 2-21 compaq proliant dl380 generation 2 server maintenance and service guide iii compaq confidential codename magna part number 203840-003 last saved on 1/28/02 12:48 pm

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contents expansion slot cover slots 2 and 3 2-24 non-hot-plug procedures 2-26 front bezel 2-26 cd-rom drive 2-27 diskette drive 2-28 cd multibay adapter board 2-29 cd ejector assembly 2-30 front fan bracket 2-32 scsi backplane 2-33 pci riser cage 2-34 expansion board slot 1 2-36 expansion slot cover slot 1 2-37 pci expansion board ejector/divider 2-38 pci slot release lever slots 2 and 3 2-39 pci lightpipe and cover 2-41 power converter module 2-43 power button/led board 2-45 dimms 2-46 processors 2-47 ppms 2-51 smart array 5i controller 2-52 battery 2-53 system board 2-55 rear fan bracket 2-58 scsi cable short 2-59 cd multibay cable 2-60 power button/led cable 2-61 system cables 2-62 pci hot plug backplane cable 2-63 optional remote insight lights-out edition interface cable 2-64 optional scsi cable long 2-65 chapter 3 diagnostic tools chapter 4 connectors led indicators switches and jumpers connectors 4-2 rear panel connectors 4-2 system board connectors 4-3 led indicators 4-4 front panel leds 4-5 hot-plug scsi hard drive leds 4-6 pci riser cage leds 4-8 pci hot plug leds 4-9 rj-45 network connector leds 4-10 rear unit identification led switch 4-11 hot-plug power supply led 4-12 hot-plug fan led 4-13 power converter module led 4-14 iv compaq proliant dl380 generation 2 server maintenance and service guide compaq confidential codename magna part number 203840-003 last saved on 1/28/02 12:48 pm

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contents system board leds 4-14 system leds and internal health led status combinations 4-16 system switches 4-18 scsi interlock disable switch 4-19 nmi switch 4-19 system maintenance switch 4-20 chassis id switch 4-20 jumpers 4-21 chapter 5 specifications system unit 5-2 hot-plug power supply 5-3 memory 5-3 1.44-mb diskette drive 5-4 cd-rom drive 5-5 wide ultra3 scsi hard drives 5-6 index compaq proliant dl380 generation 2 server maintenance and service guide v compaq confidential codename magna part number 203840-003 last saved on 1/28/02 12:48 pm

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about this guide this maintenance and service guide is a troubleshooting guide that can be used for reference when servicing compaq proliant dl380 generation 2 servers warning to reduce the risk of personal injury from electric shock and hazardous energy levels only authorized service technicians should attempt to repair this equipment improper repairs can create conditions that are hazardous symbols in text these symbols may be found in the text of this guide they have the following meanings warning text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life caution text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information important text set off in this manner presents clarifying information or specific instructions note text set off in this manner presents commentary sidelights or interesting points of information important safety information before installing this product read the important safety information document provided compaq technician notes warning only authorized technicians trained by compaq should attempt to repair this equipment all troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board improper repairs can create a safety hazard compaq proliant dl380 generation 2 server maintenance and service guide vii compaq confidential codename magna part number 203840-003 last saved on 1/28/02 12:48 pm

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about this guide warning to reduce the risk of personal injury from electric shock and hazardous energy levels do not exceed the level of repairs specified in these procedures because of the complexity of the individual boards and subassemblies do not attempt to make repairs at the component level or to make modifications to any printed wiring board improper repairs can create conditions that are hazardous warning to reduce the risk of electric shock or damage to the equipment · · · disconnect power from the system by unplugging all power cords from the power supplies do not disable the power cord grounding plug the grounding plug is an important safety feature plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times caution to properly ventilate the system you must provide at least 7.6 cm 3.0 in of clearance at the front and back of the server caution the computer is designed to be electrically grounded earthed to ensure proper operation plug the ac power cord into a properly grounded ac outlet only note any indications of component replacement or printed wiring board modifications may void any warranty viii compaq proliant dl380 generation 2 server maintenance and service guide compaq confidential codename magna part number 203840-003 last saved on 1/28/02 12:48 pm

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about this guide where to go for additional help in addition to this guide the following information sources are available · · · · · · user documentation compaq service quick reference guide service training guides compaq service advisories and bulletins compaq quickfindtm information services compaq insight manager software for additional copies visit the compaq website www.compaq.com integrated management log the server includes an integrated nonvolatile management log that contains fault and management information the contents of the integrated management log iml can be viewed with compaq insight manager telephone numbers for the name of your nearest compaq authorized reseller · · in the united states call 1-800-345-1518 in canada call 1-800-263-5868 for compaq technical support · · in the united states and canada call 1-800-ok compaq for compaq technical support phone numbers outside the united states and canada visit the compaq website www.compaq.com text conventions this document uses the following conventions · italic type is used for complete titles of published guides or variables variables include information that varies in system output in command lines and in command parameters in text bold type is used for emphasis for onscreen interface components window titles menu names and selections button and icon names and so on and for keyboard keys · compaq proliant dl380 generation 2 server maintenance and service guide ix compaq confidential codename magna part number 203840-003 last saved on 1/28/02 12:48 pm

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about this guide · · monospace typeface is used for command lines code examples screen displays error messages and user input sans serif typeface is used for uniform resource locators urls x compaq proliant dl380 generation 2 server maintenance and service guide compaq confidential codename magna part number 203840-003 last saved on 1/28/02 12:48 pm

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1 illustrated parts catalog this chapter provides the illustrated parts breakdown and spare parts list for the compaq prolianttm dl380 generation 2 server see table 1-1 and table 1-2 for the names of referenced spare parts compaq proliant dl380 generation 2 server maintenance and service guide 1-1 compaq confidential codename magna part number 203840-003 last saved on 1/28/02 12:45 pm

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illustrated parts catalog mechanical components 1 6 5 2 4 3 figure 1-1 mechanical components table 1-1 mechanical components spare parts list item 1 2 3 4 5 6 description access panel top cover front bezel tape drive blank hard drive blank cd blank power supply blank part number 218377-001 218381-001 218512-001 349448-001 229567-001 218378-001 spare part number 228523-001 228512-001 228498-001 122759-001 228500-001 228501-001 1-2 compaq proliant dl380 generation 2 server maintenance and service guide compaq confidential codename magna part number 203840-003 last saved on 1/28/02 12:45 pm

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illustrated parts catalog system components 14 7 11 15 9 13 12 18 10 17 16 7 8 20 19 21 23 22 figure 1-2 system components note items not shown in the illustration are indicated with an asterisk in the spare parts list table 1-2 system components spare parts list item description system components 7 8 9 10 11 12 hot-plug fan 60-mm front fan bracket 6-bay rear fan bracket 2-bay hot-plug power supply 400-w pci riser cage with boards intel pentium iii processors a 1.13-ghz processor heatsink and heatsink clip b 1.26-ghz processor heatsink and heatsink clip c 1.40-ghz processor heatsink and heatsink clip 235384-003 235384-002 235384-004 228524-001 228496-001 259593-001 continued part number spare part number 218382-001 218383-001 218667-001 194989-001 227238-001 228513-001 228514-001 228493-001 228509-001 228495-001 compaq proliant dl380 generation 2 server maintenance and service guide 1-3 compaq confidential codename magna part number 203840-003 last saved on 1/28/02 12:45 pm

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illustrated parts catalog table 1-2 system components spare parts list continued item 13 14 description heatsink and heatsink clip air baffle boards 15 16 17 18 19 20 21 processor power module ppm 12-v 28.5-a smart array 5i controller system board with heatsink power converter module scsi backplane 6-bay cd multibay adapter board power button/led board mass storage devices 22 23 23a diskette drive slimline 1.44-mb cd-rom drive ide 24x dvd-rom drive 8x cables 24 scsi cable kit scsi cable short 68-pin scsi cable long 68-pin 25 signal cable kit power button/led cable 14-pin cd multibay cable 50-pin pci hot plug backplane cable 26 miscellaneous cable kit system cable led/cd-rom drive or diskette drive 50-pin remote insight lights-out edition interface cable 16 to 30-pin rack-mounting hardware 27 rack-mounting hardware kit standard rack rail slide assembly left standard rack rail slide assembly right cable management arm assembly note not shown continued part number 228075-001 228073-001 spare part number 228497-001 228525-001 217336-001 011003-003 010933-001 207066-001 010936-001 010984-001 010963-001 228506-001 228510-001 228494-001 228505-001 228502-001 228504-001 228503-001 235168-001 222837-001 168003-935 228507-001 228508-001 199606-018 166298-035 219048-001 314014-006 219049-001 219047-001 233763-001 228517-001 228518-001 228519-001 232041-001 232040-001 227026-001 232793-001 1-4 compaq proliant dl380 generation 2 server maintenance and service guide compaq confidential codename magna part number 203840-003 last saved on 1/28/02 12:45 pm

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illustrated parts catalog table 1-2 system components spare parts list continued item description miscellaneous 28 hardware kit screws t-15 flathead expansion slot cover 29 plastics kit pci slot release lever pci shipping bracket pci lightpipe rear pci lightpipe cover pci riser cage door latch thumbscrew with molded cap pci slot 1 30 31 32 33 34 35 36 cd ejector assembly pci expansion board ejector/divider battery 3.3-v lithium country kit return kit pack box and cushions maintenance and service guide power switch protector memory 37 38 39 40 dimm 128-mb registered 133-mhz sdram dimm 256-mb registered 133-mhz sdram dimm 512-mb registered 133-mhz sdram dimm 1-gb registered 133-mhz sdram options 41 42 telco rack-mounting kit third-party rack-mounting kit 228892-b21 228894-b21 232794-001 232795-001 127007-031 127005-031 127006-041 127008-041 164278-001 159377-001 177628-001 163902-001 228213-001 228072-001 228194-001 233129-001 218517-001 218518-001 221047-001 179333-003 233905-001 218976-001 334149-001 195313-001 203840-003 272939-001 228527-001 228516-001 237158-001 228515-001 179322-001 228526-001 228522-001 228520-001 274052-001 part number spare part number note not shown compaq proliant dl380 generation 2 server maintenance and service guide 1-5 compaq confidential codename magna part number 203840-003 last saved on 1/28/02 12:45 pm

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2 removal and replacement procedures this chapter provides subassembly/module-level removal and replacement procedures for proliant dl380 generation 2 servers after completing all necessary removal and replacement procedures run the diagnostics program to verify that all components operate properly you need the following items for some procedures · · torx t-15 screwdriver diagnostics utility from the compaq smartstarttm for servers cd safety considerations before performing service procedures review the following safety information electrostatic discharge a discharge of static electricity can damage static-sensitive devices or microcircuitry proper packaging and grounding techniques are necessary to prevent damage to prevent electrostatic damage observe the following precautions · · · · · · · · transport products in static-safe containers such as conductive tubes bags or boxes keep electrostatic-sensitive parts in their containers until they arrive at static-free stations cover workstations with approved static-dissipating material use a wrist strap connected to the work surface and properly grounded tools and equipment keep the work area free of nonconductive materials such as ordinary plastic assembly aids and foam packing always be properly grounded when touching a static-sensitive component or assembly avoid touching pins leads or circuitry always place drives pcb assembly-side down use conductive field service tools compaq proliant dl380 generation2 server maintenance and service guide 2-1 compaq confidential codename magna part number 203840-003 last saved on 1/28/02 1:12 pm

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