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12/3/2009 overview the use of inspections is very popular as the auto auction business landscape has changed the use of condition/inspection reports have evolved from a basic sheet of paper documenting the big obvious damage protecting companies that hold vehicles from any potential damage claims to a document that serves as a decision making tool for reconditioning facilities vehicle sellers potential buyers and various stakeholders that use the information 1
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12/3/2009 what to expect inspection basics vehicle makeup vehicle sections interiors restraints autobody refinishing flood and hail damage mechanical basics collision estimating guides 2
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12/3/2009 knowing your product what are the ingredients of an excellent inspection accuracy is must logical flow tells the story repair methodologies what makes sense/cents contractual obligations know the rules timely within 24 48 72 hours backed with pictures header information equipment options and damage varies what information is always required vehicle identification number v.i.n make model miles color trim/series owner/seller what are you inspecting for should i note this issue will it affect the values and/or disclosures what are the big issues we want to be sure about structural damage flood damage hail damage poor prior repair mechanical operation safety operation 1
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12/3/2009 vehicle disclosures how are we selling this vehicle where do sellers base their disclosures from what is the price difference between disclosures what is the cost of the wrong disclosure possible issues include arbitration loss customer confidence lost business green light as-is no arb certified sales channels online simulcast in-lane what s your exposure what can happen when something is missed on the inspection a paper trail already exists before the inspection what does carfax say what does autocheck say auction inventory systems auction to auction crime bureau insurance databases 2
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12/3/2009 use as an estimate for repairs indirectly generates revenue double as repair order internal supplier for recon shops incorrect part identification effect repair solutions vary from facility to facility dont write checks your shops cant cash prescribe cost effective repairs other uses certain accounts may use reports to file an insurance claim end of lease documentation turn-back documentation statistical analysis certification filter 3
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12/3/2009 classifying damage scratch dent cut torn worn chip stained missing broken cracked scuff bent burn faded flood damaged water damaged hail damaged gouge loose misaligned oxidized mottled peeling pitted inoperative dirty mismatched small dent dent without paint damage dent dent that can be repaired with pdr dent considered to be `normal wear tear classifying severity light heavy single multiple less than 1 1 to 2 2 to 3 and etc up to 12 greater than 12 unknown 4
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12/3/2009 repair methodologies body and paint paint mechanical check paintless dent repair airbrush brush touch up upholstery detail color sand buff csb repair replace overhaul remove and replace remove and install realign sand isolate and repaint what is pdr `paintless dent repair is a process that reforms metal back to its original condition without affecting the paint finish why is it so popular cost effective timely protects original finish is it an easy process companies like dent wizard dent away and dent-ex have trained technicians if a panel is dented without any paint damage give pdr the benefit of the doubt when prescribing repair solutions expensive cheap 5
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12/3/2009 workflow best practices f.i.f.o first in first out is key to compliance lot design will vary from facility to facility adequate spacing is key to a better picture/inspection salvage yard checked regularly inoperative units should be organized to maximize lot space proactive rather than reactive with new arrivals regular check-in and lot removals awareness of window markings ok to move yesterday today tomorrow equipment best practices kneepads flashlight pen estimating card/cheat sheet grading scale tire tread depth gauge paint mil thickness gauge window marker may vary vehicle battery jump box safety best practices dress according to weather awareness of first aid area established fire routes and collection points biohazard vehicles are clearly marked unsafe to drive vehicles are clearly marked regular safety checks made awareness when vehicles are being delivered/moved test engine and brakes prior to operation inspect engine while it is not running when applicable drive with both feet in vehicle 6
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12/4/2009 source chief automotive 1
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12/4/2009 repair vs replace when is a replacement part needed what is a kink non-repairable what is a bend repairable could you should you 2
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12/4/2009 repair vs replace continued i-car considers a part `bent when the change in shape of the part between the damaged and undamaged areas is smooth and continuous straightening by pulling restores its shape to pre-accident condition without any areas of permanent deformation repair vs replace continued i-car considers a part `kinked when it has a sharp bend of small radius usually more than 90° over a short distance before or after straightening there are visible cracks or tears in the metal there is a permanent area of deformation which will not straighten to pre-accident condition or shape without the use of excessive heat shiny silver splinters appear in the stressed area hairline cracking appears on the surface typical components include bumper covers moldings exterior trim interior fluid reservoirs fuel tanks headers/grilles lenses common types include thermoplastics rigid thermosets soft source mitchell plastic i.d how does plastic react in collisions 3
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12/4/2009 plastic continued thermoplastic olefin tpo is very common to vehicles today recycled parts plastic blends have become popular identify prior to repair float burn stamping adhesion promoter texture can you repair a textured bumper cover some plastic material may be proprietary to specific vehicles be sure to inspect behind part rebound effect laminates common types sheet molded composite smc fiberglass carbon fiber benefits lightweight dent resistant strong repair or replace limited repairability cost varies back or rear glass aka backlight quarter glass aka vent glass windshield moveable or encapsulated urethane bolts tape/adhesive oem specific sensors rain/heat airbags structural unibody lf or rf door glass lr or rr door glass 4
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