Taxi Talk July, 2015

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Taxi Talk magazine July, 2015 edition

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TAXI TALK July 2015 ISSUE NO 566 TAXI VOICE OF THE TAXI INDUSTRY MAGAZINE Official journal of the Victorian Taxi Association Print Post Approved number 100004912 VOICE OF THE TAXI INDUSTRY 81 YEARS YOUNG HEALESVILLE SANCTUARY Healesville Sanctuary celebrated its 81st birthday in May. The Sanctuary has come a long way from its humble beginnings and is now an internationally renowned wildlife and conservation centre. The Sanctuary had grown from humble beginnings when, in 1921 Dr Colin MacKenzie was granted 70 acres of land at a lease of one shilling a year to study native fauna for the purposes of medical research, to become one of the most innovative and exciting conservation-based organisations today.


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My Fares, My Choice, My Taximeter 01 $ TARIFF TOLLS Schmidt G5 $ CITYLINK 5.10 Tap to Pause 48.50 $ SN 123456 2.00 EXTRAS FARE NIGHT 1-4 PPL • HIRED Schmidt G5 Taximeter Huge 5.7 inch touch screen • Extra large, bright, multi-colour digits • High visibility even in direct sunlight • Largest display in the industry • Separate “Day” and “Night” views to optimise visibility • Simple touch-screen controls Eliminates Off Meter Fares* • Automated Passenger Detection • Fares start automatically when passengers detected in any seat • Ensures that every fare is recorded • Maximises taximeter revenue • Pays for itself extremely quickly Automatic Tolls & Airport Fees • Tolls and Airport Fees added automatically • Text identification of tolls on taximeter display • Optional audio announcements at toll points • Identification of tolls charged on receipts, shift reports and in memory Get Shift Reports online • Drivers reconcile shifts on the taximeter display • Operators access shift reports online at end of each shift • Full details of every fare including time, date, location plus time and distance between fares • Full online access to all shift, driver and vehicle records Secure Wireless Updates Uses GSM or Wi-Fi to update: • Fare Schedules (Rate Changes) • Tolls and Airport Fees • Gazetted public holidays • Taximeter audio announcements • Configuration settings and firmware Real Time Vehicle Tracking • Find your taxis anywhere, anytime • Check live status and location • Review the route of every fare and the route travelled between fares • Know exactly where your taxi was at any time and date Schmidt Electronic Laboratories Pty Ltd Phone (03) 9546 6990 or 1300 132 422 | Email | Website Address 153 Osborne Avenue, Clayton South, VIC 3169 | ABN 20 005 631 710 * Optional Feature


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INSIDE... 4 12 16 18 20 22 28 Victorian Taxi Association editorial Ready to ride service is a commercial activity. TAXI VOICE OF THE TAXI INDUSTRY MAGAZINE OFFICIAL JOURNAL OF THE VICTORIAN TAXI ASSOCIATION MAGAZINE EDITOR ........................ Toni F. Peters VTA EDITOR ....................................David Samuel FOUNDER ....................................Stanley F. White PUBLISHER ..................Trade Promotions Pty Ltd Assistance for victims of crime If you have been a victim of a crime you may be eligibly for government funded compensation. ADVERTISING ENQUIRIES Trade Promotions Pty Ltd 42 Grenfell Road, Mt Waverley VIC 3149 PO Box 2345, Mt Waverley VIC 3149 Phone: ............................................. 03 9807 0237 Green taxis at Eurovision Email: ................................... Website: ................................ All the Eurovision stars were driven to the red carpet in green taxis. DISPLAY ADVERTISEMENTS All copy, editorial and artwork must be in by the 15th of the month prior to publication date. Advertisement sizes and rates can be viewed at Taxi and Hire Car Statistics Monthly Victorian licence and driver statistics for taxis and hire cars. SUBSCRIPTION DETAILS 1 year = $35 Stress and mindfulness Use mindfulness to improve memory, boost the immune system and easier to fall asleep. CLASSIFIED ADVERTISEMENTS $30 for 35 words, $60 for 70 words, etc. Email or Mail your classified advertisement by the 15th of the month prior to publication date, together with your payment. Taxi Services Commission Updates on government issues effecting the Victorian taxi and hire car industry. PAYMENT OPTIONS • • • Via PAYPAL to Direct Deposit to BSB 033065 A/c 312786 Mail Cheque to Trade Promotions Pty Ltd PO Box 2345, Mt Waverley VIC 3149 World News Taxi news from around the globe. June Competition Winners E Peters; H Goodwin; M Dilek; H Chen; K Khan. Congratulations to all winners Phone: 03 9676 2635................ Fax: 03 9676 2643 PRESIDENT .................................... Kevin Gange VICE PRESIDENT ................. Stephen Armstrong CHIEF EXECUTIVE ....................... David Samuel Taxi Talk magazine, a monthly publication for the Victorian taxi industry, is published by Trade Promotions Pty Ltd in collaboration with the Victorian Taxi Association Inc (VTA). The VTA is the peak industry body in Victoria, fostering the interests and wellbeing of taxi-cab drivers, taxi-cab permit holders and Taxi Booking Services across the state. Taxi Talk magazine is wholly owned by Trade Promotions Pty Ltd. COPYRIGHT © Trade Promotions Pty Ltd 2014. All rights reserved. The “Taxi Talk – Voice of the taxi industry” heading and logos are trademarks of Stanley F. White. Copyright of articles and photographs of Taxi Talk magazine remain with the individual contributors and may not be reproduced without permission. Views expressed in any article in Taxi Talk are those of the individual contributor and not necessarily those of the publisher. The publisher cannot accept any responsibility for any opinions, information, errors or omissions in this publication. To the extent permitted by law, the publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising from the contract, tort or otherwise, even if advised of the possibility of such loss of profits or damage. Advertisements must comply with the relevant provisions of the Competition and Consumer Act 2010. Responsibility for compliance with the Act rests with the person, company or advertising agency submitting the advertisement. Taxi Talk has agreed to advertise taxi clubs because those clubs have stated that they and their products comply with all applicable laws and regulations relating to insurance for taxi operators. Neither Taxi Talk nor VTA has independently verified these taxi clubs’ compliance, and they give no warranty and make no representation as to whether the taxi clubs are compliant. Operators should satisfy themselves as to a taxi club’s compliance with laws and regulations through their own enquiries. These advertisements do not constitute recommendations by Taxi Talk or VTA that operators purchase insurance products from taxi clubs. Neither Taxi Talk nor VTA accept any liability or responsibility for any loss or damage suffered or incurred by any operator because a taxi club or its product or service is non-compliant. Taxi Talk - Voice of the Taxi Industry July 2015 |3


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READY TO RIDE is a commercial activity would like to take this opportunity to raise with you a couple of what I see as important issues in the current theoretical discussion relating to the emergence of ride hail services in Victoria. David Samuel VTA CEO service I 4 | July 2015


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In determining how ride hail services should be regulated, the first issue that must be addressed is why any specific law, regulation or licencing is required when there are already rules in place that regulate the provision of commercial passenger vehicle services. At the outset, it must also be made clear that this kind of service we call ride hailing is a commercial activity. It does not satisfy the definition of car-pooling as currently defined in Sections 86 and 87 of The Transport (Compliance and Miscellaneous) Act 1983 (the Act) because as the travel is not ‘incidental’ to the driver’s journey (in fact it is the sole purpose of the journey), and both the driver and the app provider are profiting from the passenger’s travel. Victorian laws and regulations must address the emergence of the ‘electronic hail’ whereby the distinction between hail and pre-booked work has been significantly blurred. The legislation needs to embrace and define the term electronic hail, as distinct from a pre-booking. Importantly, ride hail does not constitute a prebooking. Ride hail services, like Uber X, do not permit advanced bookings like taxi and hire car industry booking systems. It is limited to ‘ready to ride’ services. This is important for a number of reasons, none more so than providing a clear justification for drivers who engage in the provision of type of service to meet exactly the same knowledge testing requirements (if they are to exist) as a taxi driver. Simply imposing hire car regulations upon ride hail type services is not sufficient. Hire car regulations differ from taxis on the grounds that hire cars accept only pre-booked services for a different market to taxis and thus have the ability to pre-plan journeys. This is the not the case with an electronic hail. Uber themselves offer two distinct services for two different markets – traditional hire car services via Uber Black and a new illegal hybrid model via Uber X. This again highlights the differences between the two. continued page 6 R S Taxi Talk - Voice of the Taxi Industry July 2015 |5


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READY TO RIDE service continued from page 5 This conceptual definition of the product also provides a clear justification as to why the price these services provide should be regulated by a maximum fare. Customers are not able to make an informed choice because of the immediacy of the booking. Furthermore, paying more will not necessarily see the service delivered in a more timely fashion because during periods of high demand the wait times are constrained by supply across all services. Employing surge pricing in periods of high demand does not alter supply despite them being asked to pay more. Ride hail providers, like Uber, were well established in overseas markets during the period in which the VTII took place and the VTII team travelled oversees to discuss issues affecting other jurisdictions as part of the Inquiry process. In conclusion, I would like to suggest that one of the most important aspects of this discussion, or outcomes derived from it, must be imposition of a new penalty and sanction regime. The sanction and penalty regime as it currently applies, must be reviewed and adjusted to recognise this shift and the proven ineffectiveness of the existing regime to deter systematic noncompliance. Penalties and sanctions should present a meaningful commercial disincentive to any party that might otherwise make a commercial decision to continue to operate outside the law and include provisions such as a loss of demit points for a repeat offender. It is important to recognise that there have always been individuals who break the law and provide illegal taxi and hire car services. In the past the penalties and sanctions were high enough to dissuade individuals from continuing to break the law. The emergence of a company in Victoria that is willing to systemically break the law in providing illegal services despite the imposition of fines upon its drivers (and to go as far as to offer to pay the fines on behalf of its drivers) demonstrates that this paradigm has shifted significantly. Penalties and sanctions should present a meaningful commercial disincentive to any party that might otherwise make a commercial decision to continue to operate outside the law. D If ride hailing services are to be permitted to conduct their service without the need for drivers to complete the taxi driver knowledge modules, or abide by maximum fare regulations, both must be removed from taxis to allow them to compete on fair grounds. As the VTA have repeated on a number of occasions, if these regulations were removed, the biggest loser would be the consumer burdened with either, or both, higher prices and/or a decline in service quality. Any regulation should be based on its need to address a market failure or ensure community/ passenger/driver safety. In this respect, it is important to remember that a wide ranging review (Victorian Taxi Industry Inquiry – [VTII]) of the Victorian taxi and hire car industry has only just been completed by apparently eminent experts. It has been suggested that the timing of the review was poor, because since its completion the Uber product(s) has arrived in Australia. The VTA do not share this view. 6 | July 2015 Taxi Talk - Voice of the Taxi Industry


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Metropolitan Taxi Club TAXI COVER PROTECTION We provide:- Comprehensive Insurance Third Party & Public Liability Insurance (QBE Insurance up to $32,500,000) • • • • • • FREE legal advice NO joining fee FAST claims recovery FAST repair turn-around GENUINE replacement parts LOWER annual contributions 360 BRUNSWICK ROAD BRUNSWICK PHONE 9388 0722 EMAIL BRUNSWICK ROAD COLLISION CENTRE (Melbourne) • • • Taxi resprays from $1200 (conditions apply) Quality jobs Quick repair time OR MORELAND TAXIS P/L • • • Taxi shifts available (day and night) New and clean taxis 24/7 roadside assistance BRUNSWICK ROAD COLLISION MECHANIC CENTRE • • Low prices Fast services Contact Ibrahim 0422 431 823 or 9380 9935 Contact Daniel or Ibrahim 9388 1425 or 9388 0722 Contact Jel 9388 1425 or 9388 0722


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Driver companion REDEVELOPED This publication is designed to help new taxi drivers understand how the industry is structured, and give an overview of the rules and regulations that apply. It is intended as a reference to help drivers fulfil their role and duties. Drivers are encouraged to build their own understanding of the industry and the regulatory obligations. The VTA will distribute this publication through the Networks or drivers can drop by the VTA office, Suite 2, 85 Salmon St, Port Melbourne to pick up a copy. Visit the VTA website at to download a copy of the Driver Companion. D 8 | July 2015 Taxi Talk - Voice of the Taxi Industry Visit the VTA website for registration and further details at


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Taxi Talk - Voice of the Taxi Industry July 2015 |9


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Drivers’ lunch in GEELONG The VTA were delighted to host a lunch for drivers in Geelong in early June at the Geelong Taxi Network. Despite the rain and chilly conditions, plenty of drivers came down to enjoy the delicious pizza on offer, catered by the Happy Camper pizza truck. The lunch was a great opportunity for drivers to catch up with one another and talk to VTA staff about current issues and upcoming events. EASY CAR LOAN APPROVALS... NO TAX RETURNS REQUIRED* * conditions apply TAXI finance We are accredited with over 30 banks and other lenders After hosting a number of driver lunches and dinner in metropolitan Melbourne, the VTA wanted to extend the reach of these events as a small gesture to our urban and regional drivers and thank them for their hard work within the community. The VTA is planning a number of driver events throughout 2015 in Melbourne and regional Victoria. D cheap rates best service fast approvals GAP COVER AVAILABLE cheap finance rates... ALL TAXI LICENCES & VHA CAR FINANCE all taxi vehicles (cars and vans, VHA vehicles, limos and others) $ 30,000 Like the ‘Vic Taxi Drivers’ Facebook and be the first to know about upcoming driver events! yarrafinance experts in commercial finance Phone 96 Garden Road, Clayton (near Ikea) 9561 8876 10 | July 2015 Taxi Talk - Voice of the Taxi Industry


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VICTORIA TAXI CLUB providing cover to the taxi industry since 1998 128 Errol Street, North Melbourne Taxi Talk - Voice of the Taxi Industry July 2015 | 11 tel 9326 3808 | fax 9326 4808 | email VICTORIA TAXI CLUB


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ASSISTANCE FOR VICTIMS OF CRIME Victims of crime in Victoria may be eligible for State Government Funded Crime Compensation Assistance if: • You are the victim and have been directly injured as the result of a crime. You have suffered either a physical or a psychological injury. The crime was reported to the police and you made a police statement. The crime was committed in the last two years in Victoria, Australia • You are related to a victim of crime. abuse and domestic violence may in certain circumstances have occurred beyond two years. The offender does not need to be apprehended or charged or convicted in order for crime victims to apply for Compensation. Applications for Crime Compensation can also be made over the phone on 1800 000 055 or by post if a victim is unable to travel. Victims of Crime Compensation & Counselling Services refers victims to solicitors and other service providers in Victoria and other states experienced in working with victims to guide them through the legal process in order to ensure they access all their crime compensation entitlements. D Taxi Talk - Voice of the Taxi Industry • • Crime that has impacted victims may include physical assault, domestic violence, family violence, domestic abuse, sexual abuse, sexual assault, rape, armed robbery, violent robbery, aggravated burglary, child abuse, child sexual abuse, indecent assault, home invasion, stalking, threats to kill, workplace assault, manslaughter, murder, culpable driving, dangerous driving, road rage, breach of Intervention Order, threat to harm, bullying, conduct endangering life or any other violent crime committed against a person. Matters such as childhood sexual • 12 | July 2015


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New taxi tolls From 1 July 2015 there will be new taxi tolls for travel on CityLink and EastLink. New taxi toll stickers are available from your depot. Topping up your account Easiest option: visit to set up an automatic payment. § Online: § At the EastLink Customer Centre: 2 Hillcrest Avenue, Ringwood 3134. (Top up amount will appear on your account by the end of next business day.) § Over the phone: 1300 360 962 (8am – 6pm, Monday to Friday). § Touch machines at Melbourne Airport. § At any participating 7-Eleven, United Petroleum or Australian Newsagent Federation outlet. Please note: Payments made to accounts within the last 24 hours may not be re ected in the number of beeps when travelling on CityLink or EastLink. For more information Web: Email: Phone: 1300 360 962 From 8am to 6pm, Monday to Friday Please attach 2 taxi toll stickers – one to the dashboard or windscreen (top left corner) and the other to the inside rear passenger window. Taxi toll stickers should be placed adjacent to passenger fare stickers. ! Taxi tolls as at 1 July 2015 Western Link Southern Link Both links Batman Avenue only (Exhibition Street Extension) Melba Tunnel or Mullum Mullum Tunnel Any part of EastLink south of Maroondah Hwy One tunnel plus any part of EastLink south of Maroondah Hwy Ringwood Bypass $5.70 $5.70 $7.90 No toll $2.73 $2.56 $5.29 No toll The toll is to be paid to the driver in addition to the fare shown on the taxi meter. Tolls can only be charged to passengers when the e-TAG is displayed in the vehicle. Prices are GST inclusive and are valid from 1 July 2015 to 30 June 2016. ® CityLink is a registered trade mark of Transurban Limited, ABN 96 098 143 410. ® EastLink is a registered trade mark of ConnectEast Pty Ltd. Prices are GST inclusive and taxi tolls are valid from 1 July 2015 until 30 June 2016. ® CityLink is a trade mark of Transurban Limited, ABN 96 098 143 410. ® EastLink is a registered trade mark of ConnectEast Pty Ltd. ® e-TAG is a registered trade mark of CityLink Melbourne Limited, ABN 65 070 810 678. D P U ATE I X S TA Best Deals In Town 2014 HYBRID SEDAN AV FIN EAS AI AN Y LA C BL E E $25,990 2014 WHITE CAMRY HYBRIDS TAXI YELLOW PAINT $24,990 phone 9am-9pm lmct 9707 carcentral_0715 0425-83-88-55 July 2015 Taxi Talk - Voice of the Taxi Industry | 13


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ANIMAL TAXI & AMBULANCE It was the winter of 1982 when Jan needed transportation for her dachshund (about to give birth to puppies). As we should know, taxis are generally not allowed to carry animals in any passenger area of a taxi with the exception of registered assistance dogs. Assistance dogs are trained to sit in the front left wheel well of a taxi with their owner or carer sitting behind them. That started it, Jan decided that animal owners needed a professional transport service and started the Petcabs service that was licensed by the Victorian Government in 1986. Petcabs offers pet taxi and animal ambulance services throughout Melbourne and surrounding suburbs. Petcabs provide transport for passengers and their pets, or just pets, to requested destinations in Melbourne at very competitive prices and in comfortable safe vehicles with trained personnel. Petcabs provide transportation to and from veterinary appointments, weddings, special events, airports, grooming salons, boarding kennels and catteries and much more. The ‘Animal Ambulance Service’ was borne from the need of a specific fully equipped vehicle with trained ambulance and veterinary nursing personnel to provide reliable inter-veterinary hospital transport for ill animals. Petcabs animal ambulance is a registered and insured ambulance extensively equipped with ‘ALS’ first aid equipment and medical oxygen, resuscitation equipment and patient lifting devices. For more information regarding Petcabs visit their website at or call 1300 888 633. D T axi regulations require the carriage of genuine guide and assistance dogs. E dwardes Lake Smash Repairs Your Taxi Painting Expert • • • • • • Silver Service Quality 3 coats of quality paint (Lesonal Paint) 2 Oven Bakes Competitive Prices 5 Years Warranty 100% satisfaction Guarantee If you are looking for quality professional work, this is the shop for you. Ring Hani today for a quotation. 279 Edwardes Street, Reservoir | 14 | July 2015 Hani Nassar Mob: 0432 227 621 Taxi Talk - Voice of the Taxi Industry


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TAXI COVER NO. 1 FOR 35 YEARS NO. 1 - TRUSTWORTHY NO. 1 - RELIABILITY NO. 1 - SERVICE NO. 1 - PEACE OF MIND MEMBERSHIP LINE 9092 6082 Taxi Talk - Voice of the Taxi Industry



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