Taxi Talk May 2015


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May 2015 edition of Taxi Talk magazine

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TAXI TALK May 2015 ISSUE NO 564 TAXI VOICE OF THE TAXI INDUSTRY MAGAZINE Official journal of the Victorian Taxi Association Print Post Approved number 100004912 VOICE OF THE TAXI INDUSTRY DESIGN, INNOVATION & THE AUSTRALIAN CAR Ian Potter Centre - NGV Australia 1 Swanston Street, Melbourne This exhibition displays 23 of Australia’s most iconic vehicles, including muscle cars, racing cars, performance vehicles and concept cars, alongside ephemera and memorabilia, to uncover and celebrate the most compelling moments in the history of Australian automotive design. Australian innovations such as the great Aussie ute and the Tarrant Roadster, the first petrol car produced for sale in Australia, demonstrates the remarkable design talents of this country.


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2014 Toyota Camry Hybrid Sedan 13CABS Car Sales VIN 6T1BD3FK80X140554 build date 10/2014 with 6kms white, 16” alloy wheels, ABS cruise control, reversing camera dual, front, head & side airbags $ • • • • • 31,499 32,499 35,499 • • • • or only $195.70 per week! HYBRID NEW • Bluetooth, USB connectivity • balance of remaining warranty • taxi fit-out & RWC 2014 Toyota Camry Hybrid Sedan $ • • • • • or only $201.67 per week! HYBRID NEW VIN 6T1BD3FK50X141077 build date 11/2014 with 6kms taxi yellow, 16” alloy wheels, ABS cruise control, reversing camera dual, front, head & side airbags • Bluetooth, USB connectivity • balance of remaining warranty • taxi fit-out & RWC 2014 Toyota Camry Hybrid Sedan $ • • • • • or only $219.57 per week! HYBRID + LPG NEW VIN 6T1BD3FK40X141068 build date 11/2014 with 6kms taxi yellow, 16” alloy wheels, ABS LPG converted cruise control, reversing camera dual, front, head & side airbags Bluetooth, USB connectivity balance of remaining warranty taxi fit-out & RWC 2014 Ford Falcon G6E Eco LPi Sedan $ • • • • • VIN 6FPAAAJGSWEJ63818 build date 05/2014, 20,000 Klms painted silver, leather interior dual zone automatic climate control 8" colour touch screen 36,999 • • • • • or only $228.50 per week! LUXUR INTERIOY R 18" x 8" G6E multi-spoke alloys cruise control, reversing camera curtain, dual, front, head & side airbags Bluetooth, USB connectivity satellite navigation, projector headlamps For sales and finance call Shahzad Iqbal LMCT 10473 Black Cabs Combined Car Sales Pty Ltd * N.B. “New Car Warranty” is equal to the balance up to 100,000 kms * T.A.P Finance figures are based on a rate of 11.5% fixed. Figures may vary depending on customer’s credit rating as well as the age and condition of the vehicle Oakleigh head office 9277 3700 35 Downing Street Oakleigh VIC 3166 Terms and conditions apply. Fees apply. This information may be regarded as general advice.That is, your personal objectives, needs or financial situation were not taken into account when preparing this information. Accordingly, you should consider the appropriateness of any general advice we have given you, having regard to your own objectives, financial situation and needs before acting on it. Where the information relates to a particular financial product, you should obtain and consider the relevant product disclosure statement before making any decisions to purchase that financial product. Black Cabs Combined Pty Ltd ABN 80 007 321 682 *New Car Warranty depends on km’s and age.


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INSIDE... 4 12 16 18 22 26 Victorian Taxi Association editorial Why taxi industry regulation is vital to service quality. TAXI VOICE OF THE TAXI INDUSTRY MAGAZINE OFFICIAL JOURNAL OF THE VICTORIAN TAXI ASSOCIATION MAGAZINE EDITOR ........................ Toni F. Peters VTA EDITOR ....................................David Samuel FOUNDER ....................................Stanley F. White PUBLISHER ..................Trade Promotions Pty Ltd ADVERTISING ENQUIRIES See something - say something Everyone in our multicultural society has the right to feel safe. Trade Promotions Pty Ltd 42 Grenfell Road, Mt Waverley VIC 3149 PO Box 2345, Mt Waverley VIC 3149 Phone: ............................................. 03 9807 0237 Email: ................................... Car of the future Website: ................................ Mercedes F015 - driverless, computer controlled car of the future. DISPLAY ADVERTISEMENTS All copy, editorial and artwork must be in by the 15th of the month prior to publication date. Advertisement sizes and rates can be viewed at Taxi and Hire Car Statistics Monthly Victorian licence and driver statistics for taxis and hire cars. SUBSCRIPTION DETAILS 1 year = $35 CLASSIFIED ADVERTISEMENTS $30 for 35 words, $60 for 70 words, etc. Email or Mail your classified advertisement by the 15th of the month prior to publication date, together with your payment. Taxi Services Commission Updates on government issues effecting the Victorian taxi industry. PAYMENT OPTIONS • • • Via PAYPAL to Direct Deposit to BSB 033065 A/c 312786 Mail Cheque to Trade Promotions Pty Ltd PO Box 2345, Mt Waverley VIC 3149 Getting the rules right Andrew Leigh wants your views and ideas on the new sharing economy. April Competition Winners 1st prize - I.M. Young; 2nd prize A.I. Marcus; 3rd prize S. Mahen. Congratulations to all winners Taxi Talk magazine, a monthly publication for the Victorian taxi industry, is published by Trade Promotions Pty Ltd in collaboration with the Victorian Taxi Association Inc (VTA). The VTA is the peak industry body in Victoria, fostering the interests and wellbeing of taxi-cab drivers, taxi-cab permit holders and Taxi Booking Services across the state. Taxi Talk magazine is wholly owned by Trade Promotions Pty Ltd. COPYRIGHT © Trade Promotions Pty Ltd 2014. All rights reserved. The “Taxi Talk – Voice of the taxi industry” heading and logos are trademarks of Stanley F. White. Copyright of articles and photographs of Taxi Talk magazine remain with the individual contributors and may not be reproduced without permission. Views expressed in any article in Taxi Talk are those of the individual contributor and not necessarily those of the publisher. The publisher cannot accept any responsibility for any opinions, information, errors or omissions in this publication. To the extent permitted by law, the publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising from the contract, tort or otherwise, even if advised of the possibility of such loss of profits or damage. Advertisements must comply with the relevant provisions of the Competition and Consumer Act 2010. Responsibility for compliance with the Act rests with the person, company or advertising agency submitting the advertisement. Phone: 03 9676 2635................ Fax: 03 9676 2643 PRESIDENT .................................... Kevin Gange VICE PRESIDENT ................. Stephen Armstrong CHIEF EXECUTIVE ....................... David Samuel Taxi Talk has agreed to advertise taxi clubs because those clubs have stated that they and their products comply with all applicable laws and regulations relating to insurance for taxi operators. Neither Taxi Talk nor VTA has independently verified these taxi clubs’ compliance, and they give no warranty and make no representation as to whether the taxi clubs are compliant. Operators should satisfy themselves as to a taxi club’s compliance with laws and regulations through their own enquiries. These advertisements do not constitute recommendations by Taxi Talk or VTA that operators purchase insurance products from taxi clubs. Neither Taxi Talk nor VTA accept any liability or responsibility for any loss or damage suffered or incurred by any operator because a taxi club or its product or service is non-compliant. Taxi Talk - Voice of the Taxi Industry May 2015 |3


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SERVICE quality Why taxi industry regulation is vital to service quality I continue to find the current discussion and debate surrounding the industry I represent both frustrating and disappointing. The arguments that continue to be advanced by a small number of ‘experts’, commentators and journalists lack rigour and too often depend on theories and conspiracies. The latest Sydney Morning Herald editorial in the wake of the Harper Review from Ms Knight is no exception (‘Harper competition review dragging taxis, shopping hours into 21st century’, Elizabeth Knight, 2 April). Restrictions on taxi licence numbers were created to protect the consumer from a significant market failure, an oversupply of poor quality taxi services, as indeed all regulation is intended to do. Contrary to the reporting which prevails on this issue, these restrictions have not been maintained to protect ‘industry incumbents’. David Samuel VTA CEO 4 | May 2015


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SAVE THE DATE 2015 VTA Conference Tuesday 29 September and Wednesday 30 September All Seasons Hotel in Bendigo More details will be available soon on the VTA website at Recent reforms in Victoria have made taxi licences accessible in unlimited supply and we have seen a greater than 10% increase in the taxi fleet with no corresponding increase in demand. The vastly reduced barriers to entry have not led to a decrease in price for consumers, but the opposite. Despite the space for greater competition, business costs remain the determinant of service price for the customer. Ms Knight does acknowledge the impact of Victorian reforms on taxi licence owners but fails to understand these people are not the only losers from taxi deregulations - most importantly, the customer loses. In every comparable jurisdiction which has implemented deregulatory measures such as those being recommended by Harper, the consumer has suffered from higher prices and deteriorating service standards. This is not a partisan opinion but the findings of countless post-reform reviews which in many Taxi Talk - Voice of the Taxi Industry cases have resulted in licence regulation being reinstated in the name of the customer. You only need to look at the situation in Ireland, New Zealand, the Northern Territory and any number of North American States to understand where this has all gone wrong before. Finally, the phone applications that recent market entrants use to run illegal taxi services are nothing new. The taxi industry had the same booking technology long before any ‘disruptive technology’ hit Australian shores - the argument that technology is driving the need for industry deregulation is absurd. A new app should not legitimise a product that risks consumer safety from a company that proudly breaks local laws throughout Australia. If the law is to be changed it should be done to accommodate the needs of the community, not the flawed business models of large multinational companies. D May 2015 |5


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Working with EVERYONE The VTA is the peak industry body representing taxis in Victoria and celebrated 50 years as an association in 2014. A membership based organisation, the VTA advocates for its members and promotes the work of the taxi industry. We work with the regulator and the Victorian Government to achieve policy and regulation which recognise the operational realities of taxis and encourages excellence in service delivery. We work with the industry to ensure that participants understand their responsibilities under the law. The VTA also represents the industry to the public, responding to relevant news and announcements and trying to get the word out there about the great work of our members. We also work to identify new business opportunities and liaise with local governments to represent taxis in discussions about local planning, rank upgrade and planning for major events. As a member of the national Australian Taxi Industry Association we know about national and international trends, are represented in national plans and strategies and work with interstate colleagues. Most importantly, the strength of the VTA is built on our members. It is hard working taxi drivers, operators and networks throughout Victorian who work around the clock to deliver door-to-door transport for everyone in the community and give us a story to tell. D 6 | May 2015 Taxi Talk - Voice of the Taxi Industry


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Region news BENDIGO Taxi drivers in the large regional city are losing work to illegal rideshare operators who use social media, namely Facebook, to offer rides to the public around town for cash. Bendigo Taxis Manager John Knee, said these rogue drivers take work off legitimate drivers “who do all the training and have all the right equipment in their cars”. Mr Knee also highlighted that illegal ride-sharing was an issue of safety for passengers. “If you’re a passenger and in an accident (in one of these cars), you’re not insured and there are no cameras in these cars.” Mr Knee said he had reported the issue to the Taxi Services Commission and would like to see these groups offering illegal services shut down. “They’re probably doing it for a bit of cash... but sooner or later someone is going to have a major accident, someone’s going to get hurt,” he said. Bendigo taxi drivers have also reflected on the potential impact of Uber coming to Bendigo. “If you want to compete with the taxi industry, do it legally; use hire cars, (commercially) licensed and properly accredited drivers” a local driver commented. “It’s highly dangerous if the driver is not fully accredited (to commercial standards) and you don’t know the condition of the car. You’re missing out on full GPS and full cameras and a formal complaints process in the event something goes wrong.” He also noted that standard vehicle insurance policies did not cover passengers in ride-sharing arrangements where cash had been exchanged. “If you’re a taxi you have full comprehensive insurance. Under private vehicle insurance, there are terms and conditions which state you cannot use your vehicle as a taxi, emergency vehicle or courier service. There are so many things that could go wrong in the event of an accident.” Taxis Association of Bendigo Co-op D 8 | May 2015 Taxi Talk - Voice of the Taxi Industry


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Schmidt G5 Taximeter 01 TARIFF $ Tap to Pause $ TOLLS 5.10 TOTAL FARE 48.50 $ Tap to Add SN 123456 CITY LINK 2.00 EXTRAS 1-4 PPL FARE 1-4 PPL SUBSIDY Coming in 2015 $35.00 $17.50 the air rate changes and software upgrades The revolutionary G5 taximeter will plus the upload of all shift report data via 3G or be available when the Taxi Services PASSENGER TO PAY WIFI. Via secure internet log-in, taxi operators Commission completes its major redraft have access to all shift report details in addition of taximeter requirements. This signi cant to current taximeter status. Drivers also have overhall and rewrite of Victorian the signi cant convenience of secure log-in taximeter requirements is expected to access to their individual shift reports. be nalised in early 2015. Shortly after these requirements are complete, the G5 Incorporated into this powerful taximeter, is an will be released to the market. Infused with intuitive touch-screen navigation, the G5 is the most user friendly taximeter ever developed. Advanced features range from automated road tolling, to capture and storage of complete taxi activity. This includes the details of every fare taken and the entire location, speed, acceleration and braking history of the taxi. Direct communication with the internet, takes this taximeter to the next level. This allows over 17.50 $ SN 123456 optional Passenger Detection System which starts the taximeter automatically when a passenger enters the taxi, thereby ensuring that every taxi fare is metered. Communication is made simple, as the G5 easily connects with multiple EFTPOS terminals, dispatch systems, printers, passenger information displays and much more. Revolutionise your business with the powerful, Schmidt G5 taximeter. Schmidt Electronic Laboratories Pty Ltd Phone (03) 9546 6990 or 1300 132 422 | Email | Website Address 153 Osborne Avenue, Clayton South, VIC 3169 | ABN 20 005 631 710 Taxi Talk - Voice of the Taxi Industry May 2015 |9


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Customer SERVICE On 1 May 2015, the CityLink Customer Service Centre in Lorimer Street Docklands closed. Your options for future transactions and account management include: Website: Log on and manage your account on the CityLink website In person payments: Visit one of almost 900 retail outlets including: 7-Eleven, United Petroleum and many newsagents. Locate your nearest retail outlet on the CityLink website: Telephone: To open a new Taxi account call 03 8656 8121. For general enquiries call 1300 360 962. CityLink will support the taxi industry through this change.D T axi regulations require the carriage of genuine guide and assistance dogs. 10 | May 2015 Taxi Talk - Voice of the Taxi Industry


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DRIVER of the MONTH Con Karagiannakias belongs to the elite fleet of 20+ year drivers! Originally driving for Arrow Taxis he now drives for Black Cabs. Loves his job and chatting with people. He believes that taxis as we know them, will not be around in 10 years time. D Taxi Talk - Voice of the Taxi Industry May 2015 | 11


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everyone has the RIGHT TO FEEL SAFE Our diverse and multicultural community is one of our State’s greatest strengths. The Victorian community collectively comes from over 200 countries, speaks more than 230 languages and dialects, and follows 135 faiths. It is an honour to serve such a rich and diverse community that so many Victorians are proud of. Sadly, I have seen unacceptable reports of crimes and incidents motivated by prejudice, discrimination and racism occurring in our community. Crimes that are motivated by prejudice take many forms. Some include physical assault, damage to property, harassment, verbal or written abuse, threats or offensive graffiti. In whatever form it takes, this is a very serious crime and should be reported to police. Contact Jennie Mann now at Berwick Toyota FOR ALL YOUR TAXI NEEDS ENQUIRE NOW FOR SAVINGS! ALL NEW RY M ID CAO HYBR L ALIA’S CALLY AUSTR HYBRID BUILT Experience the difference & save today! BERWICK TOYOTA 12| May 2015 LMCT 537 751 Princes Highway, Berwick Ph: (03) 9707 4455 Taxi Talk - Voice of the Taxi Industry


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Last year there were reports of women who were assaulted on public transport for wearing a Hijab. Some women have been a victim of this, some have witnessed it, and others may simply fear that it will happen to them. When incidents like these are reported to police, we are able to thoroughly investigate and make every attempt to hold offenders accountable. In many cases offenders have been charged and prosecuted. Everyone has the right to feel safe and secure in the community. This includes when practising their faith and pursuing their values, beliefs and interests. If a person chooses to wear a Hijab, Habit, Burqa, Turban, Yamaka or any other faith attire, it is a choice that should be respected as it is their democratic right to do so. Prejudice, discrimination and racism do not belong in the Victorian community. The diversity and mul- ticulturalism of Victoria needs to be protected. I understand some members of the community may feel afraid to report this type of crime or may simply believe that Victoria Police won’t take it seriously. I can assure you, we do take these crimes and incidents very seriously. I have reiterated across the organisation for our members to identify, address and respond to any crimes or incidents that are motivated by prejudice. We are here to help. If you are victim or a witness, inform Victoria Police. We investigate all reports and make every attempt to hold offenders accountable. Our message to the community is that no one should be afraid to report a crime. If you are in an emergency dial 000 immediately. If you are a victim please contact Tim Cartwright APM Acting Chief Commissioner Victoria Police your local police station or you can call Crime Stoppers confidentially on 1800 333 000. It is everyone’s responsibility to make sure crimes motivated by prejudice are brought to the attention of Victoria Police and that all Victorians are accepting of cultural diversity. D Sprint Gas $ Specialising in Toyota Camry Hybrids Accredited LPG installer | Finance available to approved purchasers if needed | TURN-AROUND 2 day EQUIPMENT 2850 Approximate running cost Toyota Hybrid on LPG is $12/shift We are currently running 30 hybrids in our fleet and can show you the savings Registration number AFR000058 Phone Adam for an appointment 9584 7700 during business hours Taxi Talk - Voice of the Taxi Industry SAVID TAXIS 71 Voltri Street, Mentone involved in the LPG industry for over 40 years May 2015 | 13


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Monash Freeway ROADWORKS Speed will be reduced to 40km/h through roadworks sites Until 8 May Closure of Warrigal Road entry ramp priority access lane, outbound, speed reduced to 80 km/h. tween Huntingdale Road and Burke Road, from 23 May to 24 May. Closure of the Toorak Road entry ramp outbound on 24 May. Ramp closures up to one hour prior to the full M1 closure. Detours will be available. Please plan ahead and avoid the areas if possible. For further details please contact the Roadworks project team directly on 9224 7529 or via email D 3 - 6 May Overnight closures of Warrigal Road entry ramp, inbound from 3 May to 6 May. 16 - 17 May Overnight full closure of the Monash Freeway, inbound and outbound, between Warrigal Road and Burke Road from 16 May to 17 May. Closure of the Toorak Road entry ramp outbound on 17 May. Ramp closures up to one hour prior to the full M1 closure. Speed reduced to 40km/h through site in lead up to closure, and up to half hour delays. TAXI finance We are accredited with over 30 banks and other lenders EASY CAR LOAN APPROVALS... NO TAX RETURNS REQUIRED* * conditions apply cheap rates best service fast approvals GAP COVER AVAILABLE cheap finance rates... ALL TAXI LICENCES & VHA CAR FINANCE all taxi vehicles (cars and vans, VHA vehicles, limos and others) $ 30,000 23 - 24 May Overnight full closure of the Monash Freeway inbound and outbound, be- yarrafinance experts in commercial finance Phone 96 Garden Road, Clayton (near Ikea) 9561 8876 14 | May 2015 Taxi Talk - Voice of the Taxi Industry


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TAXI COVER NO. 1 FOR 35 YEARS NO. 1 - TRUSTWORTHY NO. 1 - RELIABILITY NO. 1 - SERVICE NO. 1 - PEACE OF MIND MEMBERSHIP LINE 9092 6082 May 2015 Taxi Talk - Voice of the Taxi Industry | 11



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