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dell xpstm m1330 printer-friendly format página 1 de 382 global dell certified systems expert back to dell certified systems expert previous log out print welcome getting started this document contains information about the xpstm m1330 the xps m1330 training course goal is to prepare students to accurately and effectively resolve customer inquiries and technical issues and to inform field service technicians of the proper steps for replacing hardware this course also gives an overview of the system bios features keyboard shortcuts and safety precautions rts dates americas 07/10/2007 asia pacific 07/10/2007 japan 07/10/2007 china 07/10/2007 brazil 07/10/2007 departments contributing sources services training solutions sts wwspm aspm multimedia development team dcse contacting dell to contact dell regarding issues with this training material click the following link feedback information in this document is subject to change without notice © 2007 dell inc all rights reserved rev a15 reproduction in any manner whatsoever without the written permission of dell computer corporation is strictly forbidden trademarks used in this text dell the dell logo and dimension are trademarks of dell computer corporation intel pentium and celeron are registered trademarks of intel corporation microsoft and windows are registered trademarks of microsoft corporation other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products dell computer corporation disclaims any proprietary interest in trademarks and trade names other than its own printed 2/4/2010 9:35:42 pm expires 2/5/2010 9:35:42 pm xpstm m1330 welcome getting started for dell employees only this document is dell confidential https dcse.dell.com/ifr/portables/xps_m1330/printer_friendly.asp 04/02/2010

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dell xpstm m1330 printer-friendly format página 2 de 382 using this material the following sections provide information to help you effectively use this training material navigating the material to navigate through this course select topics using either the left navigation menu or the previous/next buttons at the top right corner of each page this course is designed to be completed in the order in which the topics are presented however refresher training can be accomplished in any desired order important symbols the following symbols are used to emphasize important notations in this material a note indicates important information that helps you make better use of your computer a warning indicates either potential damage to hardware or loss of data and tells you how to avoid the problem a caution indicates a potential for property damage personal injury or death browser requirements dell s online courses are designed to work with internet explorer® 5.x and later netscape® versions 6.x and later and mozilla® 1.0.1 if you experience problems with the courseware related to your browser please contact us us_dcse@dell.com additional required software adobe® acrobat® pdf files require acrobat reader® you can download acrobat reader and get additional information from adobe s website http www.adobe.com/products/acrobat printed 2/4/2010 9:35:42 pm expires 2/5/2010 9:35:42 pm xpstm m1330 using this material for dell employees only this document is dell confidential https dcse.dell.com/ifr/portables/xps_m1330/printer_friendly.asp 04/02/2010

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dell xpstm m1330 printer-friendly format página 3 de 382 course introduction goal the goal of this training course is to provide dsp technicians with the information necessary to properly support the xpstm m1330 system at customer locations and to prepare students to accurately and effectively resolve customer inquiries and technical issues objectives given the information from this course dsp technicians will be able to do the following 1 2 3 identify the features of an xps m1330 identify installation and configuration processes for an xps m1330 remove and replace all frus within an xps m1330 given the information from this course and available tools students will be able to perform the activities that demonstrate the following objectives and pass the knowledge check with a score of 80 percent or better 1 2 3 4 5 6 identify and list the features of the xps m1330 and define current support policies and procedures around them examine the current features of the xps m1330 and compare them to other similar system types determine how the xps m1330 is marketed by examining the product overview page demonstrate through lab activity how to install and configure hardware peripherals and drivers according to current support policies explain to a customer the root cause of an issue and the proper procedures that will guide the customer through a troubleshooting process to resolve his or her issue create and implement a plan of action based on what you have learned in the xps m1330 course to resolve a customer s issue activities this course is designed to have the student demonstrate course learning objectives by the following activities web-based learning simulations labs peer interaction curriculum delivery method this course was designed to be a self-paced online module required materials this course requires that each student have a computer system and be able to log into dell s intranet prerequisites http training.us.dell.com/training/new_hire printed 2/4/2010 9:35:42 pm expires 2/5/2010 9:35:42 pm xpstm m1330 course introduction for dell employees only this document is dell confidential https dcse.dell.com/ifr/portables/xps_m1330/printer_friendly.asp 04/02/2010

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dell xpstm m1330 printer-friendly format página 4 de 382 product overview marketing information the xpstm m1330 system is a premium thin and light xps offering evolved from the xps m1210 feature set it is used primarily for entertainment communications and productivity functions the form factor is 13.3 inches wide sleek in design and weighs less than 4 pounds the xps m1330 shaves a half pound off of the xps m1210 s weight and 8 mm off of the m1210 s 31.8 mm height the xps m1330 targets consumer and small business customers who demand a thin richly featured stylish lightweight notebook it appeals to the previous xps m1210 customers and draws customers from the 12.1-inch 13.3-inch and 14.1-inch categories due to its xps branding form factor and feature richness xps products traditionally carry a higher margin and revenues than entertainment and mainstream products so it is acceptable if the xps m1330 draws customers from dell s 14.1-inch entertainment and mainstream offerings discrete graphics are an option for customers who want advanced performance as well as support for new technologies intel s santa rosa technology brings parity with competitive products in the marketplace and facilitates the use of crestline gm/pm chipsets and merom processors this platform is ready to accept penryn processors these were the priorities during the development of the xps m1330 form factor size and weight design premium features battery life cost rts dates xps m1330 rts dates americas 7/10/07 europe 7/10/07 apcc 7/10/07 japan 7/10/07 ccc 7/10/07 system features the table below compares the xps m1330 to the older xps m1210 system product overview features processor type xps m1330 intel® coretm 2 duo merom and celeron® m japan only core 2 duo t1400 1.73 ghz 512 mb t1500 1.86 ghz 512 mb t2370 1.73 ghz 512 mb t3200 2 ghz 1 mb t3400 2.16 ghz 1 mb t4200 2 ghz 1 mb t5250 1.5 ghz 2 mb t5450 1.67 ghz 2 mb t5550 1.83 ghz 2 mb t5750 2.0 ghz 2 mb t5800 2.0 ghz 2 mb t5850 2.16 ghz 2 mb t5900 2.2 ghz 2 mb t6400 2.0 ghz 2 mb t6600 2.2 ghz 2 mb t7100 1.8 ghz 2 mb t7250 2.0 ghz 2 mb t7300 2.0 ghz 4 mb t7500 2.2 ghz 4 mb t7700 2.4 ghz 4 mb t7800 2.6 ghz 4 mb t8100 2.1 ghz 3 mb t8300 2.4 ghz 3 mb t9300 2.5 ghz 6 mb t9500 2.6 ghz 6 mb x9000 2.8 ghz 6 mb celeron 540 1.86 ghz 1 mb japan only 550 2.0 ghz 1 mb japan only 560 2.13 ghz 1 mb japan only 570 2.26 ghz 1 mb japan only crestline gm965 pm965 ddr2 667 1024 mb 8192 mb at 667 mhz xps m1210 intel core 2 duo core duo and core solo merom and yonah processor speeds core 2 duo t5500 1.66 ghz 2 mb t5600 1.83 ghz 2 mb t7200 2.0 ghz 4 mb t7400 2.16 ghz 4 mb t7600 2.33 ghz 4 mb core duo 2300 1.66 ghz 2 mb 2400 1.83 ghz 2 mb 2500 2.0 ghz 2 mb 2600 2.16 ghz 2 mb celeron 410 1.46 ghz 1 mb 420 1.6 ghz 1 mb 430 1.73 ghz 1 mb system chipset memory memory min/max calistoga 945gm 945pm ddr2 533 667 mhz sodimms 256 mb 4096 mb at 533 or 667 mhz https dcse.dell.com/ifr/portables/xps_m1330/printer_friendly.asp 04/02/2010

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dell xpstm m1330 printer-friendly format página 5 de 382 lcd types 13.3-inch wxga truelifetm with ccfl lighting 1280x800 13.3-inch wxga truelife with led lighting 1280x800 mobile intel® x3100 gma nvidia® geforce® 8400m gs nvidia® geforce® 9400m g nvidia® geforce® 9500m ge up to 384 mb shared 128 mb dedicated memory with variable turbocachetm sigmatel® stac9228 azalia codec one left side connector one right side connector 12.1-inch wxga truelife 1280x800 video intel gma 950 nvidia® geforce® g0 7400 video memory audio usb support hard drive interface media bay options up to 224 mb shared 64 mb dedicated up to 192 mb shared sigmatel stac9200 azalia codec two right side connectors two left side connectors sata slot-loading 8x dvd rw blu-ray disctm available after rts wlan delltm wireless 1490 a/b/g mini-card dell wireless 1505 a/b/g/n mini-card intel 4965 a/b/g/n mini-card wwan dell wireless 5720 mobile broadband mini-card various providers dell wireless 5520 mobile broadband mini-card various providers dell wireless 5510 mobile broadband expresscard various providers dell 355 bluetooth® lite-on® 2.0 megapixel lite-on 300k pixel broadcom® bcm5906m integrated ethernet external usb modem no internal option ricoh® r5c833 cardbus controller consumer ir receive only power video vga consumer ir rj-45 network hdmitm usb 2.0 x2 ieee 1394a audio headphone and mic media card reader expresscard slot microsoft® windows vistatm home basic 32-bit windows vista home premium 32-bit/64bit windows vista business 32-bit windows vista ultimate 32-bit 24x cd-rw/dvd 8x dvd rw wlan dell wireless 1390 mini-card dell wireless 1390 expresscard post rts dell wireless 1490 mini-card intel pro/wireless 3945 mini-card wwan dell wireless 5500 mobile broadband mini-card dell wireless 5700 mobile broadband mini-card dell wireless 5505 mobile broadband mini-card europe only dell 350 bluetooth v2.0 logitech® 1.3 megapixel broadcom bcm440x integrated ethernet conexant® hda d110 mdc with azalia codec intel ich7m expresscardtm controller none power video vga s-video rj-45 network rj-11 modem usb 2.0 x4 ieee 1394a audio headphone and mic media card reader expresscard slot microsoft windows xp home sp2 microsoft windows xp pro sp2 windows media center edition microsoft windows vista n series wireless options bluetooth support camera nic lom modem i/o card slots ir support connectors operating system docking support ac adapter battery 65 w and 90 w usb docking solution 65 w 6-cell smart lithium-ion 9-cell smart lithium-ion ~4.3 pounds 6-cell battery and optical drive 4-cell smart lithium-ion 37 whr 6-cell smart lithium-ion 56 whr 9-cell smart lithium-ion 85 whr ~4.0 pounds 1.81 kg weight when rts the xps m1330 launch 2 p/ns 65w ac adapter special for the xps m1330 they have octagonal connector in dc side p/n nx061 xk850 in post-rts thurman introduced other 65w and 90w ac adapters but have round connector in dc side they are also used by other platforms printed 2/4/2010 9:35:42 pm expires 2/5/2010 9:35:42 pm xpstm m1330 product overview for dell employees only this document is dell confidential https dcse.dell.com/ifr/portables/xps_m1330/printer_friendly.asp 04/02/2010

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dell xpstm m1330 printer-friendly format página 6 de 382 need 2 know introduction this page identifies critical information presented in this document most of the material contained here involves updates from previous products or important information technicians should be aware of a brief description of each subject is provided along with a link to the complete documentation note this section includes supplemental information that s critical for support of this product it s not intended as a substitute for reviewing the training documentation field service issues the xpstm m1330 system has a new chassis and some features that dell s field service technicians should be aware of when servicing the unit they are covered here media control buttons cable when removing the center control cover take care to not damage the media control buttons cable attached to the underside of the cover itself you must disconnect the cable from a very small zif connector before you can fully remove the cover when reassembling the unit align the cable into the connector precisely or else the media buttons will not work properly if a part requires the center control cover to be removed in order to be serviced an additional center control cover will be shipped with the part being replaced this is done automatically and does not require any additional parts to be dispatched when service is setup center control cover removal instructions hinge cover plastics in addition to the center control cover that runs along the top of the keyboard this unit has two separate plastic pieces on the corners of the base closest to the lcd you must carefully remove them to access the lcd screws pay close attention to the removal instructions to avoid damaging these plastics they are tricky as well as fragile lcd removal instructions cable routing since the antenna cables for the wireless cards are part of the lcd assembly you must take them six total out of their channels and feed them through a hole in the system board when removing the lcd on this unit when replacing the antenna cables after replacing the lcd assembly you must put them back into their channels in a specific order if they are not routed correctly the keyboard and hinge cover do not fit correctly and the antenna cables may not be long enough to connect to the wireless cards on the bottom of the unit follow the teardown instructions closely lcd removal instructions lcd assembly this system has two different lcds and each has a different removal method follow the removal instructions carefully for the lcd type to avoid problems ccft lcd teardown instructions led lcd teardown instructions optical drive the xps m1330 has a slot-loading optical drive instead of a conventional tray-loading module there is no mechanical eject mechanism for the drive to eject stuck discs this means you must replace the drive if a disc gets stuck in the drive after replacing the drive disassemble the old drive to remove the disc for the customer optical drive removal instructions camera the xps m1330 ships with an optional built-in camera customers can get either a 2megapixel or 300-kilopixel camera depending on the lcd type the ccfl-backlit display has the 2-megapixel camera while the led-backlit display has the 300kilopixel version the reason is that the led display is much thinner so the camera has to be thinner as well for more information about both camera options click the following link camera overview page lcd options as stated previously this system has two different types of lcds available a ccfl-backlit display and an led-backlit display the led-backlit display is brighter but is more expensive it is also much thinner thus requiring a smaller camera therefore the only camera option for systems with this lcd option is the 300-kilopixel model for more information on these lcds visit the link below https dcse.dell.com/ifr/portables/xps_m1330/printer_friendly.asp 04/02/2010

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dell xpstm m1330 printer-friendly format página 7 de 382 lcd page ac adapter the xps m1330 uses a slim 65 w ac adapter the plug that connects to the unit is designed to only fit the xps m1330 the ac adapter cannot be used on other systems however a standard dell 65 w or 90 w adapter with the barrel-shaped connector works fine on this system as does the travel adapter ac adapter page blu-ray blu-ray disctm technology has been around for about a year now and is gaining wider acceptance as it becomes available to a larger audience the xps m1330 offers blu-ray but not until after rts both the playback and data storage features are supported blu-ray disc page dell travel remote first shipped on dell s inspirontm portables in 2007 is the the dell travel remote which users can store in the expresscardtm slot this remote provides multimedia controls that work under the windows vistatm operating system as well as under the dell mediadirecttm application the remote works with the consumer infrared receiver on the xps m1330 dell travel remote page hard drive options in additon to the standard sata hard drive the xps m1330 offers the choice of a hybrid hard drive and a solid state drive both drives incorporate nand memory better known as flash memory which provides faster access and more reliability visit each page to learn how these drives work sata hard drive page hybrid hard drive page solid state drive page intel turbo memory also shipping for the first time in 2007 is the intel® turbo memory solution also referred to as the flash cache module fcm this mini-card sits in the wlan slot and works as cache for the hard drive additional system memory or both the card has a number of restrictions for working properly not the least of which is that the system must be running windows vista read the training material carefully because there is a lot to know when supporting this device intel turbo memory page usb modem for the first time in many years dell is shipping a portable system without an onboard or built-in modem because wireless access is so popular and dial-up connections are slow in comparison modem use has greatly diminished therefore dell offers a usb modem as an option on the xps m1330 by excluding a built-in modem the system devotes the space and resources that would normally be reserved for a modem to other features customers who still need a modem can buy the usb modem usb modem page utilities and applications a number of diagnostic utilities and applications ship on the xps m1330 at least 10 different software packages are available and come preinstalled customers will be calling with questions about these tools so technicians should be prepared computrace® page datasafetm page dellconnecttm 2.0 page dell quickset page dell support 3.2 page dell support center page dell network assistant page mediadirect 3.3 page pc tuneup page pc restore page paid diagostics paid diagnostics are an enhanced set of tools that increase the capability of the psa diagnostics and the dell 32-bit diagnostics they provide loopback testing to check for cable connections and functionality paid also provides a means of testing the system even if there is a problem with the keyboard or power button they provide more robust and accurate testing of the system hardware https dcse.dell.com/ifr/portables/xps_m1330/printer_friendly.asp 04/02/2010

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dell xpstm m1330 printer-friendly format página 8 de 382 paid diagnostics page common issues the common issues page contains information about issues that may arise regarding this unit included on the page are links to dsn articles that provide solutions for each situation technicians should review this page to become familiar with some of the issues they can expect to face when handling calls on this system common issues page printed 2/4/2010 9:35:42 pm expires 2/5/2010 9:35:42 pm xpstm m1330 need 2 know for dell employees only this document is dell confidential https dcse.dell.com/ifr/portables/xps_m1330/printer_friendly.asp 04/02/2010

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dell xpstm m1330 printer-friendly format página 9 de 382 chassis front click the picture above to see a larger image in a new window click the picture above to see a larger image in a new window 1 2 3 4 array mics camera mediadirecttm button and status leds audio connectors 5 6 7 8 media card reader fingerprint reader power button and media controls ir receiver printed 2/4/2010 9:35:42 pm expires 2/5/2010 9:35:42 pm xpstm m1330 chassis front for dell employees only this document is dell confidential https dcse.dell.com/ifr/portables/xps_m1330/printer_friendly.asp 04/02/2010

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dell xpstm m1330 printer-friendly format página 10 de 382 chassis left click the picture above to see a larger image in a new window 1 2 3 4 ac adapter connector video connector rj-45 network connector usb connector 5 6 7 hdmitm connector ieee 1394 connector hard drive click the picture above to see a larger image in a new window printed 2/4/2010 9:35:42 pm expires 2/5/2010 9:35:42 pm xpstm m1330 chassis left for dell employees only this document is dell confidential https dcse.dell.com/ifr/portables/xps_m1330/printer_friendly.asp 04/02/2010

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dell xpstm m1330 printer-friendly format página 11 de 382 chassis right click the picture above to see a larger image in a new window 1 2 3 4 expresscardtm slot wireless switch wireless led wi-fi catchertm network locator 5 6 7 slot-loading optical drive usb connector security cable slot click the picture above to see a larger image in a new window printed 2/4/2010 9:35:42 pm expires 2/5/2010 9:35:42 pm xpstm m1330 chassis right for dell employees only this document is dell confidential https dcse.dell.com/ifr/portables/xps_m1330/printer_friendly.asp 04/02/2010

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dell xpstm m1330 printer-friendly format página 12 de 382 chassis back click the picture above to see a larger image in a new window click the picture above to see a larger image in a new window printed 2/4/2010 9:35:42 pm expires 2/5/2010 9:35:42 pm xpstm m1330 chassis back for dell employees only this document is dell confidential https dcse.dell.com/ifr/portables/xps_m1330/printer_friendly.asp 04/02/2010

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dell xpstm m1330 printer-friendly format página 13 de 382 chassis bottom click the picture above to see a larger image in a new window 1 2 battery module cover 3 4 hard drive communications card cover click the picture above to see a larger image in a new window 1 2 3 sim slot fan and heat sink memory modules 4 5 wwan mini-card wlan mini-card https dcse.dell.com/ifr/portables/xps_m1330/printer_friendly.asp 04/02/2010

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dell xpstm m1330 printer-friendly format página 14 de 382 printed 2/4/2010 9:35:42 pm expires 2/5/2010 9:35:42 pm xpstm m1330 chassis bottom for dell employees only this document is dell confidential https dcse.dell.com/ifr/portables/xps_m1330/printer_friendly.asp 04/02/2010

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dell xpstm m1330 printer-friendly format página 15 de 382 chassis top click the picture above to see a larger image in a new window click the picture above to see a larger image in a new window printed 2/4/2010 9:35:42 pm expires 2/5/2010 9:35:42 pm xpstm m1330 chassis top for dell employees only this document is dell confidential https dcse.dell.com/ifr/portables/xps_m1330/printer_friendly.asp 04/02/2010

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