Communication Skills for Leaders 1

 

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A half-day professional development session for aspiring leaders

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A half-day professional development session for Smart Teachers  Communication  Skills  for  Leaders     Objectives:     By  the  end  of  the  session  the  delegates  will:   Know  what  –  makes  an  effective  communicator   Understand  why  –  responsibility  lies  with  the  communicator   Know  how  to  -­‐  take  responsibility   Be  able  to  –  communicate  effectively  using  techniques  discussed  and  modelled     Flips           Resources  needed     Gallery  of  pictures  and  quotes                                               Flip  charts                                                        Felt  tip  Pens                                  Name  badges/tent  cards   Laptop  projectors                              Blutack                                                            Post-­‐its                                   Time   9.30     What  -­‐  content   Introductions   Intro  activity   Activity   Register,  coffee   Secret  Pleasures   How  -­‐  process   Names,  me,  domestics   In  5  minutes,  meet  as  many  people  as  you  can   and  tell  them  what  your  ‘innocent  pleasure  is’   Choice  of  words  –  guilty?  Secret?     Do  words  matter?     Resources   Flip   Flip   Quote  –   “People   won't   remember   what  ……”   Maya   Angelou     Evaluation       Joyce Matthews Limited © April 2013

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A half-day professional development session for Smart Teachers     Learning  intentions   Expectations   Overview   What  do  you   want  to  gain   from  today?   Questions?   What  will  help   your  learning?   What  might   hinder  your   learning?   Activity   Gallery   Objectives   Timings   Table  discussion   Post  –  its  –  for  individual  responses  –  place  on  flip     Table  discussion  –  facilitator  record   Table  discussions  –  feedback  onto  flip  chart,   display  around  the  room   Flip   Flip     Flip  +  Flip   Flip           Car  Park   Protocols         1   Time   What  -­‐  content   10.00   Communication  skills   How  -­‐  process   View  gallery  of  pictures  and  quotes  about   communication   What  resonates?   What  are  you  thinking  now?  Share  with  a  partner     Back  to  tables   Think  of  someone  you  know  who  you  think  is  a   really  skilled,  effective  communicator  (not   professional)    4  Groups     1. Where  do  you  find  them?     2. What  do  they  do  that  makes  them   effective?   3. What  do  they  say  that  makes  them   effective?     4. What  skills  and  abilities  do  they  have?     Resources   Gallery  of   quotes/pictu res   Evaluation     2   10.20   Characteristics  of   Effective  communication   skills   Brainstorm         Joyce Matthews Limited © April 2013

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A half-day professional development session for Smart Teachers 3   10.45   Reflect   Group  work     What  do  they  believe  about  themselves?     Share  flips  to  come  to  a  consensus  –  one   wallpaper  sheet  per  section     Put  the  flip  charts  on  the  wall  -­‐  Gallery     What  are  you  thinking  now  about  communication   skills?     Handout  or  power  point   Handouts   Theory  behind  the  Communication  model     http://www.slideshare.net/MelanieRichens/nlp-­‐ communication-­‐model       4   10.50   How  communication     works         11.00   11.20   Who’s  Responsibility  Is   Effective  Communication   -­‐  the  speaker  or  the   receiver?  Why?   11.50   How  can  you  make  sure   you  are  communicating   effectively   Theory  Input  -­‐   Communication   model       BREAK   5   Think,  pair,  share    Discuss  -­‐  be  ready  to  present  your  argument.     Selection  of  pairs  present  their  argument  -­‐   facilitated  discussion   Doctors  surgery  -­‐   If  it  is  your  responsibility  -­‐  looking  at  the   diagnose   communication  model,  what  barriers  do  you  need   potential  barriers   to  overcome    -­‐  group  feedback  to  list  barriers       Solutions  room   Divide  into  groups  -­‐    solutions  room  -­‐  how  can   you  make  sure  you  address    them?   Each  group  feedback  -­‐  short  presentation  3   minutes,  modelling  your  solutions  as  well.   Expectations   Bearing  in  mind  all  you  have  learned  -­‐  review  your   Quote  –  “the   meaning  of   communicati on  ….”       6     7   12.15   What  do  you  really  want       Joyce Matthews Limited © April 2013

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A half-day professional development session for Smart Teachers to  gain  from  this  course?   Review  expectations   expectation.   Did  you  take  responsibility  for  communicating   what  you  wanted?   Can  you  communicate  effectively  with  yourself?   What  do  you  want  to  gain  from  this  course  –  For   what  reason  are  you  doing  this?  tell  yourself  on  a   post  –  it   Do  you  want  to  swap  if  for  the  last  post-­‐  it  you   put  up  there,  or  just  add  it,  or  keep  it  for   yourself?   What  implications  does  this  have  for  you  at  work?   SUMMARY  –     • Effective  communicators  are  all  around  us   • Its  about  how  they  behave,  their  skills  and   their  beliefs   • We  filter  information  to  act  on  it   • Effective  communication  is  our  responsibility   FINISH       12.30         Joyce Matthews Limited © April 2013

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